I did get to talk to Brady and hopefully you understand now that when a small job turns big, it is…read moreimperative that you guage the stress you are putting on a customer. This would have been an easy fix if you would have just offered my wife a loaner when you realized there was a problem. It was an installation error that put my wife through 8 hours of driving in a cold car. If you would have given her a loaner, and kept the car until it worked properly, you would have realized that it wasn't an "air pocket" when the car would heat in the shop, and would have found the crimped/twisted hose that was not allowing the car to heat up. This would have made the entire experience delightful as opposed to what it was. I understand you care here and how much the public views matter, but hopefully it will matter to you more in the shop next time you think about sending someone out without the job being done properly.

tried to schedule maintenance online but was connected to main message clicked 1 for service and…read moreagain got the main message service. TERRIBLE system

Took my truck there for Brakes and tires. Great job, everything done well, and the service was…read moregreat. Will go back.

After moving to the area around 2010 this shop was recommended to me. And they were honest, fair…read moreand if something wasn't right they stood behind everything and made sure it was right. Then when someone retired this place started missing repeatedly. Whenever I had an issue before they looked at it gave me an estimate an then I'd get it fixed. But that stopped with the new replacement. I couldn't get a straight answer on what was wrong. Instead he'd say it could be this or this or this and we won't know if it's right until we just start fixing stuff and maybe we'd get lucky and fix the right thing first. And the cost would be around $2000 if it's not not right on the first try. And with that horrible and scammer type "estimate" I left. I went to several places and most wouldn't even look at my vehicle. Then I was sent to a totally new place. He looked at my vehicle and he told me what he would do. He said he needed to do a simple test and if he was right the repair would be like $60. So definitely not anywhere close to the $2000 one at all. I absolutely had him go ahead and it turns out he was right. Then a few months later I had an issue so brought it back to the new place and right away he found the issue and gave me an estimate. I quickly remembered I've had that fixed before. So I called up Advanced right away because it should be under warranty still. Especially sense I paid for the more expensive replacement part so it wasn't plastic anymore and that way it shouldn't break. (so many lies from that new front desk guy) At least that's what I was told. So the guy at Advanced looks up my vehicle and tells me that my warranty actually expired the monthe before. I missed it by a couple weeks. So I made an appointment for the new place to repair it. I've now paid for that repair multiple times! About a month later I was sorting through piles of paperwork and found and old repair receipt from Advanced Auto. I did a double take af the date. I got out my other receipts also. Lined up all my repair slips and it turns out it was still under warranty! The warranty only had a little bit of time left on it before it would've expired. So when I called up to talk about it he tried talking over me and double talk me. I said he could either pay me the amount I paid to the other shop or and he hung up on me. I called back multiple times and was hung up on. So I called the next day to let him know that I would randomly place a truthful review of my experience on any platform I could for the rest of my life. So here's to another truthful review of my experience dealing with Advanced Auto. I'm still taking my vehicle to the same place that didn't rip me off or try to scam me. And I've happily recommended the new place to everyone over the last few years. I also know for a fact multiple people followed me here and stopped going to Advanced Auto. I do love the truth with a side of petty.

I started getting my oil changes @ MILLS FORD LINCOLN about 9 yrs ago and was so pleased with the…read morecustomer service, the personal care they give you so you don't feel like "a number" , and it's always a nice when the oil changes get done faster then quoted. Because of my great experience with them I've trusted them do extensive work on my truck from replacing both turbos, fixing the AC, a bunch of minor issues and a new engine! I've also had exceptional service at the Mills GM location and the Mills Body Works in both Customer Care and the physical work done on my vehicles. Everyone I have worked with at all of these locations have been very pleasant, knowledgeable, and kept me updated with progress reports while working on my vehicles and gotten them done in a timely manner. It is a rare gem to find a business that not only treats you well at one location, but throughout their whole corporation. I highly recommend any of the MILLS AUTOMOTIVE GROUP locations. Everyone I've have met is very pleasant kind and happy to be around. They are very knowledgeable and honest. Another bonus is how immaculately clean and comfortable the waiting areas are. Also love that they wash my truck before I get it back but most of all the communication, and honest, friendly staff I encountered.

We are new to the area. Took our Ford F-150 in for oil change and air dam alert always going off…read more They cleaned the air dam, said if it was still going off to bring it in and they would fix it (under warranty). Air dam continued to go off, so made an appt. to have air dam fixed and new tires installed. They installed the tires, but not the air dam. Said they had to diagnosis the air dam. We told them it had been diagnosis, twice. They ordered parts and set another appt. to have it fixed (under warranty). Took it in and they claim that they could not replace the air dam parts, they would just update the software. They updated the software and then charged us, because warranty does not cover software problems. The service man was condescending and rude. So, we paid, using our Ford Charge Card and they CHARGED US 3% TO USE THE CARD. I recommend to all customers. Do not use businesses that are charging to use your credit card. The fee they pay is the price to do business and they want you to pay for using your card. Northern Minnesota is the only place that I have been in the last 2 years (out of 9 states) that is doing this. Our previous Ford dealer would never have treated us like this.

I love these guys and the way they take care of my vehicles. They always go above and beyond to…read moremake sure that any repairs that are necessary are taken care of. They also have the integrity to not repair something that doesn't need repair. I also love that they love Jesus.

I went into the office to talk about a car problem. Another person was ahead of me so I got to…read morelisten to a religious program on the radio while waiting. When it was my turn the man behind the counter asked if he could help me. I said yes, woud you turn off the radio. He said what is the matter, you don't like church? I said I didnt come here for church, I came about my car. He did not turn off the radio and I walked out. Business lost. If this business only wants to serve a certain type of Christians, they should put it on a sign out front and save us some time.

Allways helpful and thorough. Had my car in today, just stopped in. They had time so put it through…read morethe paces and discovered I need new Brakes on the front end. I knew something was awry as I was having issues. So was happy to see they could quickly diagnose the problem. They can get it in tomorrow and do the job. Quote was with in reason for the job. So will get her fixed tomorrow. Thanks to the team, Cody, Gordy, Al and of course Melissa..............

Always Awesome. I've been a customer for years and won't change. They are knowledgeable and…read moresuper easy to work with!

I went out to another tire place close by and they told me I needed about $500 worth of front end…read morework before they could align my truck. I didn't have the time that day but ended up getting wheels and tires from a friend of mine later that week and went to this Goodyear store to get them put on. I fully expected to have to spend another $500 for front end work but they did said there was as nothing wrong with any part of my front end. They completed the switch and alignment and I was on my way for less than $200. Now I send everyone I know to this place!

Called to get tires replaced. Was told it would take 30-40 mins. An hour and 25 mins after…read morearriving, I checked on the progress. I was told 10-15mins more and my truck would be done. That turned into 30 mins. I'm currently sitting in their waiting room for almost 2 hours now and still havent gotten word that my truck is done. Front desk employees are very nice and helpful. Nice, clean area but service is time lacking.

My family has been taking vehicles to DJ for years. And now as I've moved away from Brainerd, I'll…read moreactually drive up from the twin cities to have my vehicle serviced for anything he's willing to work on. His work is honestly priced, had timely turnaround, and 100% fair. Give him a call, you won't be disappointed.

This is probably my first review; I have high standards and usually don't bother to take time to…read morerate places but this is the first time I felt I need to give my 2 cents. This is place goes above and beyond and no matter how cruddy your car is when you go in (I usually go in once before winter and once at the beginning of summer). It will come out LIKE NEW. No kidding. I had a bubble-tea spill like 3 months ago around the console area and when they were done it was nearly gone. I pointed to it and one of the guys literally dove in right away, no questions asked, and scraped around until it was sparkling! I mean, they clean your mats and everything! Thanks guys.

Customer Service Repair Communication…read more I have nothing but amazing things to say about Legacy Auto. The owner is amazing, very personable and fair with his pricing. Jim at the front counter is always friendly with me and my family. They're a very welcoming shop that takes great care of my vehicle. I've had major repairs, and very minor things replaced on my vehicle. I've really appreciated the communication and the honesty that comes from Legacy, as it's hard to find that with mechanics now a days. They want you to fix everything and nickle and dime ya, not here Jim has always been very quick at getting back to me with quotes, eta of fixed vehicle, etc. Thanks for taking the time to read my review, consider choosing Legacy Auto for your next repairs, you won't regret it a loyal local customer since 2024

Alex and the staff run literally the most trustworthy auto shop I've ever been to. They will…read morebreakdown exactly what needs to be done to get you safely back on the road. For the work they do, they could charge A LOT more, but they are honest! Most impressively though is how they stand behind their work and make sure customers are taken care of. Literally the best.