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Integrity Auto Repair

3.0 (2 reviews)

Services - Integrity Auto Repair

Auto maintenance

Auto repairs

Routine automotive maintenance

Integrity Auto Repair Photos

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2 years ago

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Paradigm Autoworks

Paradigm Autoworks

(5 reviews)

Alignment Service Resulted in Broken Part, Immobilized Vehicle, and Unacceptable Cost…read more We brought my mother's car in for a standard alignment. It is an older vehicle, so we understood there was a chance of stuck bolts. The shop called us to say the car was ready, but when we went to pick it up, they informed us that the **camber bolt had been stuck.** To loosen it, the technician applied heat, which unfortunately caused the bolt to break. This damage was done **without our permission** or a prior phone call warning us of the risk involved. We were simply told after the fact that the car was now undrivable and had a major problem that needed fixing. We were given two new repair options: 1. A "simple" fix for $220. 2. A more complex repair (if the bolt couldn't be drilled out easily) costing $700. We went in for a routine alignment and are now left with a vehicle that is not aligned, cannot be driven, and requires a repair that we cannot afford. We are now at a complete standstill with no transportation. We believe that once the technician realized the bolt was seized, they should have **stopped work immediately** and called us to discuss the potential risks (like breaking the bolt) and to get authorization before using destructive methods like heat. Performing this action without consent and then holding the vehicle for a costly repair they caused is unacceptable customer service. We hope the owner will consider working with us to resolve this issue fairly, as we should not be held fully responsible for an unauthorized action that has now rendered the vehicle unusable.

Severely over charged me for mileage admitted there mistake but refused to correct itread more

Integrity Auto Repair - autorepair - Updated May 2026

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