I came from afar to get the truck I wanted, which to be honest, wasn't easily found. Kole took…read moregreat care of my needs from the moment I contacted the dealership from home He gave me a fair price for my trade-in, responded to my questions quickly, and make the process quick and simple. The sales manager was also quite helpful and made it a point to be sure my trip from Wisconsin wasn't wasted. I like their no bullshit, matter of fact style of doing business. Our meeting was relaxed and comfortable. The friendly conversation wasn't forced. It's nice to buy a car from other "Drivers" and car lovers - they get it. We could have chatted for hours. Car buying is supposed to be fun. Well, I found that Lake Country Toyota still believes that and does everything they can to carry that tradition forward. By the way guys, my wife was stunned when I picked her up from work in her new pickup. I think she loves it more than she loves me! I'm glad you were a part of it and helped make it happen.

I bought a 2018 Toyota C-HR from Lake Country and when it hit 60,000 miles there was a whine…read morecoming from the front. It was still under warranty so I brought it in to be looked at. They said it was nothing to worry about. So now I found out that the transmission is a CTV and they fail completely. They knew that and sent me away. So now my car is failing me. I had hopes of driving it for many more years and trusted the Toyota reputation. I don't trust Lake Country now because they failed to do what was right. My husband passed away and now on a reduced income I am faced with needing to replace my car. Very disappointed in Lake Country and Toyota.

We had an outstanding experience with Dondelingers this past week. I have bought 3 cars from them…read moreand have always been happy. My daughter's Cadillac XT5 was losing contact with the key fob and would not start. We had them reprogram the keys in the past . My daughter works long hours -early to late., and needs the car for work. She called Brent Mackcow (service manager) and they discussed a receiver that can go wrong beyond the key transmitters. Brent goes above and beyond to help you. He ordered it, sent emails/texts outlining what ordered and when it arrived -next day. My daughter was able to drop it off early -before hours, and they got right on it. It took a couple of hours, and when done they even drove to Nisswa to pick her up. She did not have to rent a car. We also recently bought another XT5 from James in sales. It was a special optioned version and we really like it. Dondelingers has been great to deal with and we will be customers for years to come.

Zach Hansen has shown myself and my family, absolute guest service! Patient helpful…read morebest , seriously goes out of his way above and beyond! best car experience ive ever had!

This review is for the Ford dealership. Found a suv for sale on cars.com from this dealer, spoke…read morewith salesman and asked questions. One of the questions was : condition. Any body damage. Answer no. What would you rate overall condition of suv. They said 9.5 out of 10. So told them would be driving. 500 miles one way because this was the one I was looking for. They pushed their financing and I said no repedily. I drove the 500 miles. Walked in saw suv. It had 9 big dents in body!! One as big as a child's fist above front door. Chips all over. Rust on the lower panels. This suv looked like it had 100,000 hard miles. Not 60,000. They lied about condition. Let me drive 1000 miles round trip for nothing. My trade in looked new compared to this suv. Wish I had read reviews before I drove there. Was excited to find one with miles and color I was looking for. What a disappointment. I spent many years working at dealerships and they would have never had done this. Someone would have got a nice chewing over treating a potential customer this way. I'd advise you to look elsewhere. If they misrepresent this what else did I not see.

I have bought two trucks from Mills Ford. am ready to trade my 2019 Ford F-150 in but have one…read moreissue I want to take care of. The front passenger carpet when I run the air conditioner gets wet. It hasn't rained in a couple weeks. I know it's not leaking condensation from anywhere except the air compressor system. I stopped in at Mills Ford today. Talked to Eric in service I Let him know that I bought the Ford part in his parts department to fix the issue which I showed him I had in my hand, it's the firewall part as Ford built these with a defective part that allows leaks back in under the carpet. Eric was insistent that it's just an aesthetic part and he's never heard of it before. I asked him to look up the part number for a service bulletin. He refused, said he never heard of it, and he has no way to quoted it he's not interested. I asked him if my extended warranty would cover and he said no it's aesthetic parts. I explained to him that my carpet was wet it's gonna start molding and smelling and there is a possible service bulletin out on it and I have the repair part in my hand. How much is it gonna cost to repair it? Eric again replied to me he's never heard of it, and he's not gonna quote it because he has no idea what I'm talking about. I asked him again to look up the part number look for service bulletin. He refused. I came home looked up the part number on the computer,there is a service bulletin. It takes 1.4 hours to repair it and it is an ongoing issue with F150s 2018 through 2020. I will not buy another vehicle if I'm treated the way I was treated from the service department, it still puzzled me that they would have a part number that repairs the issue yet Mills, Ford Baxter Brainerd continues to say they've never heard of it and it was an aesthetic issue. The trucks is made out of aluminum, it won't rust and just vacuum the carpet dry! That was his solution. Here is the service bulletin if you have this issue. I am going to Atkin where they welcome my business: TECHNICAL SERVICE BULLETIN Water Leaking On Right Front Floor During Or After A/C Use - Built On Or After 31- Aug-2018 Model: 19-234 Good luck Helpful O 6.9

Best dealer we've ever used. They took great care of my entire family and friends for years…read more Whether we we buying cars, getting them serviced or having auto body work done. These guys were the best. Sad they sold and moved West. Thanks Imgrund's, you'll be missed by many.

Lucas was an amazing salesman. Every question we had he answered without pushing the sale. We…read morelearned so much more than anticipated about what we need for our RV. Lucas will be getting our sale when we buy.

If I could put negative stars in here I would. I was with my father this last Saturday 12 July 2025…read moreto pick up his truck he purchased. He was extremely happy to be getting it. When we first saw it in the "delivery" bay, I was very appalled at what I was looking at. For a truck that was detailed perfectly...wasn't touched by any means in my eyes. Also they said that they had fixed all rock chips with a a paint pen, perfect. NOT EVEN TRUE!! I didn't even have to look and I found more than two hand fulls myself. So I questioned how they missed them? All I got was "well idk?" Bad response right. So I told the sales person Casey himself this is what my father brought me with for was to make sure everything looked good on the truck. And he told me good go over it all point out everything. Well I pointed out everything I could see as it sat in a dark delivery bay that I wasn't happy with which of course dad wasn't happy with as well. Then they sat down and it took over 4 1/2 almost 5 hours to do the paperwork on it which was really outrageous to me. Ontop of forgetting to get him license plates or at least a temp plate for the truck which is ridiculous for the amount of time they spent with him. Then when they brought the truck into the sun did it look like crap. They never scrubbed the chrome, there was mud coated inside of both bumpers along with under the body of the truck, they put enough tire black on the tires that it's all over the truck, the running boards look like crap, you can see that someone did try to buff it but just stood in three different spots on the truck and made bad buff marks on those spots that I don't even think you'll get out. Plus just left the wax on the edges and didn't even try to clean it off. Dad had the clear rock guard added to the front of his truck for $2500 and there are 10 or so bigg rock chips that they told him that he just has to deal with now. THANKS CASEY! Dad was also told that anything under 60% or under would be fixed. Welp his front breaks are under 57% and didn't get fixed. WAS JUST TOLD TO TAKE IT IN AND GET IT FIXED NOW. WAY TO STAND BY YOUR WORD MILLS! Casey and Mills themselves have a lot of explaining to do and a lot of fixing and cleaning to do on this truck before I'm happy with it which then dad will be happy with it as well. Told Casey Saturday I'm very picky and he said great I like picky people. See how much he likes me after this review plus the yelp review I'll be making right after this one is posted. You treated me or my family wrong and everyone will hear about it. Don't go back on your words because I heard it too. Just remember that! I DON'T RECOMMEND THIS CAR DEALERSHIP OR SALESMAN AT THIS POINT IN TIME. IF THEY KEEP GO BACK AND END UP KEEPING THEIR WORK COMPARED TO WHAT I HEARD TODAY ILL LET EVERYONE KNOW

I keep wanting to give them the benefit of the doubt, but it isn't worth it. Took my car in for an…read moreoil gasket change and to check why the check engine light was coming on. When I picked up the car, they ran the diagnostics for the check engine light. The codes were listed on my invoice but nothing was really checked. They just cleared the codes. Then the service manager tells me he took the car for a 5 mile ride to make sure it was okay but when he was driving the VSA light and the triangle light came on. Didn't say anything about checking out why this happened. Told me to drive it awhile and maybe they will go off. What service place sends you home with warning lights still showing on the vehicle? I don't really think this place knows how to repair cars. I told them I would more than likely be calling on Monday to make yet another appointment and the service manager said, "no problem, we won't charge you for another diagnostic check". I would hope not. They should have fixed everything before I left. I was so taken aback I didn't know what to do. Yes, I should have demanded they repair the car then and there. However, it was Friday at 5:00 and I believe their mechanics had already left for the day. They have had more service managers in the short time we have been taking in our car. I'm in the market for a new car and love Honda but knowing how this place operates makes me realize this is not the place to purchase a new car. If their sales force is like their service people, how could you justify buying a car from them? Honda called to check on our satisfaction of service and my husband told them what happened. They said they would call on Monday. So far no phone call. We will be calling them today. Anyone know of a good mechanic that is reliable and works on Hondas?

I went to the dealership to look for a new can and i came across a car i really liked. I told Kori…read morethat i 100 percent wanted to purchase the car. We did paperwork and i gave her my personal information. After that she told me to come back the next day to figure out financing. I got caught up at work the next day and she continued to sell the car from under me. I didn't get it. Was a 2013 Durango with 67 thousand miles and no rust. A real gem

I took my Santa Fe there for recall work. Had I known that in order to replace the alternator,…read morethey had to take off the tensioner belt and that I would probably have to replace it at my own expense (about $450), I wouldn't have let them do that. I got 30 miles towards home and the car lost power. They towed me back and gave me a loaner car. In a few days they called and said another part that they took off was the issue and that the part was no longer available. I researched the part and found that AutoZone carried it. I called Dondlinger's and let them know. They got it from AutoZone in Brainerd. It has been 9 days since they started my car and I still don't have my car back. I'm very unhappy with both Hyundai and Dondelinger for this recall replacement.

From the owner: For a premium selection of new and used Hyundai vehicles, come to Dondelinger Hyundai. At our…read moreHyundai dealership in Brainerd, MN, we have an expansive inventory of cars and SUVs for you to choose from, and our Hyundai service team is here to help when you need repairs. Come to Dondelinger Hyundai today.

We are new to the area. Took our Ford F-150 in for oil change and air dam alert always going off…read more They cleaned the air dam, said if it was still going off to bring it in and they would fix it (under warranty). Air dam continued to go off, so made an appt. to have air dam fixed and new tires installed. They installed the tires, but not the air dam. Said they had to diagnosis the air dam. We told them it had been diagnosis, twice. They ordered parts and set another appt. to have it fixed (under warranty). Took it in and they claim that they could not replace the air dam parts, they would just update the software. They updated the software and then charged us, because warranty does not cover software problems. The service man was condescending and rude. So, we paid, using our Ford Charge Card and they CHARGED US 3% TO USE THE CARD. I recommend to all customers. Do not use businesses that are charging to use your credit card. The fee they pay is the price to do business and they want you to pay for using your card. Northern Minnesota is the only place that I have been in the last 2 years (out of 9 states) that is doing this. Our previous Ford dealer would never have treated us like this.

Where to start. I believe Eric the service manager is very dishonest. I had my 2023 150 in for…read moreroutine maintenance 3 times and each time I mentioned the well known problem of the Active Air Dam Fault. He said oh yeah just needs cleaning. They did that 2 times and finally they agreed that the air dam motors need to to be replaced. I have full Ford warranty. He stood right there and ordered the parts and told me they were on back order until mid Oct. OK fine set me up an appointment. When I called to double check that the parts came in he said No we don't order parts yet because Ford says to do a software update to fix it and that I had not had it in there for the Air Dam before. He ordered the parts in front of me and now says he didn't. Liar! Ok fine. Do the update. Well they did and Eric tells me software updates are not covered under warranty. WHAT?. I told him it's Ford's problem not mine and that the whole world knows about the faulty air dams and he just said It looks like I won't make you happy today and he walked away. So I was angry and decided to take it up with Ford. I had to pay $139 for software update that Ford mandated on a well known defective system. I also have the Ford Credit Card which Mills now charges 3% to use at their dealership. WTH?. The card pays 1% back but Mills charges 3% to use it. I know my previous dealer would have fixed me up and I would have been satisfied as usual. Too bad I just moved to the north and thought Mills could be my new dealer. I trade every 2 years and they have the truck on their lot that I want but I would Never Ever buy a vehicle from them especially with Dishonest Eric in service.

Everything seemed to be going ok. Getting set up with my new vehicle. I normally don't trust car…read moredealerships. The only reason I even went with this place is because I heard good things about the owner. His employees, however, specifically Chad are like every other dealership and like to screw people over. I worked with Josh with this deal and he was awesome. Kept me informed and honestly worked for me. Chad comes in and screws up writing up the deal. For about a week I was under the impression that I was going to have a certain monthly payment. Come to signing and they realize he didn't put the license and plate fees into the amount! So, last minute, everything changes. Very unimpressed. How unprofessional. I will not go through them again

After receiving this notice in the mail. I called Tanner Motors. I explained that I had already…read morehad the recall taken care of but would like to take advantage of the free oil change. An appointment was scheduled and I was told to make sure I brought the coupon with as that is how the dealership is reimbursed from the factory. I arrived for my appointment and was then rudely told by Chris that I could not use the free oil change coupon as the recall work had already been done. I explained how the conversation went when I scheduled the appointment. That didn't matter he would not honor the free oil change. Last time I will visit "Friendly" Tanner Motors.