I started getting my oil changes @ MILLS FORD LINCOLN about 9 yrs ago and was so pleased with the customer service, the personal care they give you so you don't feel like "a number" , and it's always a nice when the oil changes get done faster then quoted. Because of my great experience with them I've trusted them do extensive work on my truck from replacing both turbos, fixing the AC, a bunch of minor issues and a new engine! I've also had exceptional service at the Mills GM location and the Mills Body Works in both Customer Care and the physical work done on my vehicles. Everyone I have worked with at all of these locations have been very pleasant, knowledgeable, and kept me updated with progress reports while working on my vehicles and gotten them done in a timely manner. It is a rare gem to find a business that not only treats you well at one location, but throughout their whole corporation. I highly recommend any of the MILLS AUTOMOTIVE GROUP locations. Everyone I've have met is very pleasant kind and happy to be around. They are very knowledgeable and honest. Another bonus is how immaculately clean and comfortable the waiting areas are. Also love that they wash my truck before I get it back but most of all the communication, and honest, friendly staff I encountered. read more

We are new to the area. Took our Ford F-150 in for oil change and air dam alert always going off. They cleaned the air dam, said if it was still going off to bring it in and they would fix it (under warranty). Air dam continued to go off, so made an appt. to have air dam fixed and new tires installed. They installed the tires, but not the air dam. Said they had to diagnosis the air dam. We told them it had been diagnosis, twice. They ordered parts and set another appt. to have it fixed (under warranty). Took it in and they claim that they could not replace the air dam parts, they would just update the software. They updated the software and then charged us, because warranty does not cover software problems. The service man was condescending and rude. So, we paid, using our Ford Charge Card and they CHARGED US 3% TO USE THE CARD. I recommend to all customers. Do not use businesses that are charging to use your credit card. The fee they pay is the price to do business and they want you to pay for using your card. Northern Minnesota is the only place that I have been in the last 2 years (out of 9 states) that is doing this. Our previous Ford dealer would never have treated us like this. read more

Where to start. I believe Eric the service manager is very dishonest. I had my 2023 150 in for routine maintenance 3 times and each time I mentioned the well known problem of the Active Air Dam Fault. He said oh yeah just needs cleaning. They did that 2 times and finally they agreed that the air dam motors need to to be replaced. I have full Ford warranty. He stood right there and ordered the parts and told me they were on back order until mid Oct. OK fine set me up an appointment. When I called to double check that the parts came in he said No we don't order parts yet because Ford says to do a software update to fix it and that I had not had it in there for the Air Dam before. He ordered the parts in front of me and now says he didn't. Liar! Ok fine. Do the update. Well they did and Eric tells me software updates are not covered under warranty. WHAT?. I told him it's Ford's problem not mine and that the whole world knows about the faulty air dams and he just said It looks like I won't make you happy today and he walked away. So I was angry and decided to take it up with Ford. I had to pay $139 for software update that Ford mandated on a well known defective system. I also have the Ford Credit Card which Mills now charges 3% to use at their dealership. WTH?. The card pays 1% back but Mills charges 3% to use it. I know my previous dealer would have fixed me up and I would have been satisfied as usual. Too bad I just moved to the north and thought Mills could be my new dealer. I trade every 2 years and they have the truck on their lot that I want but I would Never Ever buy a vehicle from them especially with Dishonest Eric in service. read more

Too bad there's not a zero star option. We are currently working with the Attorney Generals office in regard to our 2019 Ford F-150. The problem with this service dealership is their lack to document and follow through with complaints on vehicles being serviced at Mills. We paid $8000 for a new transmission due to Mills failure to document 4 complaint issues we had with our vehicle. Their service department is very shoddy and lazy. They ruined the bra piece that covers the underside of our truck, added brake fluid when our brake light came on at 20,000 miles with the explanation of "we don't know where it's going" , told us 3 times they fixed our sync with the same issue over and over since purchasing and the topper was our transmission. We have proof from eyewitnesses to check our transmission with the over and over explanation of " that's just how it's supposed to be. " Never mind Ford Motor Co told us of the technical service bulletins issued to service dealers of fixes to try first. Now we get a letter from Mills pretty much denying it all and will not deal with us. When Mills gets approached with the lawsuit and pages of customers signatures stating the service departments shoddy work along with our witnesses, my only hope is the price tag they will then be stuck with far exceeds the original transmission amount more than 3 fold along with our lawyer fees. DO NOT GO TO MILLS FORD FOR SCHEDULED MAINTENANCE NOR ANY WORK! read more

I have bought two trucks from Mills Ford. I am ready to trade my 2019 Ford F-150 in but have one issue I want to take care of. The front passenger carpet when I run the air conditioner gets wet. It hasn't rained in a couple weeks. I know it's not leaking condensation from anywhere except the air compressor system. I stopped in at Mills Ford today. Talked to Eric in service I Let him know that I bought the Ford part in his parts department to fix the issue which I showed him I had in my hand, it's the firewall part as Ford built these with a defective part that allows leaks back in under the carpet. Eric was insistent that it's just an aesthetic part and he's never heard of it before. I asked him to look up the part number for a service bulletin. He refused, said he never heard of it, and he has no way to quoted it he's not interested. I asked him if my extended warranty would cover and he said no it's aesthetic parts. I explained to him that my carpet was wet it's gonna start molding and smelling and there is a possible service bulletin out on it and I have the repair part in my hand. How much is it gonna cost to repair it? Eric again replied to me he's never heard of it, and he's not gonna quote it because he has no idea what I'm talking about. I asked him again to look up the part number look for service bulletin. He refused. I came home looked up the part number on the computer,there is a service bulletin. It takes 1.4 hours to repair it and it is an ongoing issue with F150s 2018 through 2020. I will not buy another vehicle if I'm treated the way I was treated from the service department , it still puzzled me that they would have a part number that repairs the issue yet Mills, Ford Baxter Brainerd continues to say they've never heard of it and it was an aesthetic issue. The trucks is made out of aluminum, it won't rust and just vacuum the carpet dry! That was his solution. Here is the service bulletin if you have this issue. I am going to Atkin where they welcome my business: TECHNICAL SERVICE BULLETIN Water Leaking On Right Front Floor During Or After A/C Use - Built On Or After 31-Aug-2018 Model: 19-234 Good luck read more