While I want to note that the employees working here are generally pleasant, the speed and service at this location is terrible. For pick-up orders, a customer simply cannot predict when a pizza will be completed, and the app/tracker does not work. Each of the past four times, my dinner-time pizza has been at least 30 minutes later than promised. (Which begs the question: Why can't I learn my lesson?) I tried to watch the way they triage their orders, but it appears to be totally ad hoc. In my opinion, this is a failure in leadership/management, and every time an impatient customer shows up looking for their late pizza, the staff has to scramble to figure out what's gone wrong. It is painful. I twice tried to offer some constructive feedback through Domino's corporate app, but - unsurprisingly - got no response. There are better alternatives out there. read more

Usually very good but tonight when it said driver is on the way he got to my house 25min. Store is 7 to 8 min. Away. Thin crust was cold to luke warm. Other items warm. I usually really like this place but I think the driver had several deliveries so mine lasr and was not up to par for Domino's read more

I went into the store order and paid 4 hours before a delivery at St Michael's Church. Made it a point that it needs to be there no later than 6. What time did it come 30/40 minutes late. Call and call the store. Said it was with the driver and they didn't have the drivers phone number. read more

This location is great. They're unfortunately short staffed on Fridays, but still managed to correct a bad pizza made before giving it to me. I always received great service doe my wait. Great pizza, great staff abs manager from the Belleville location. read more

I always order from this Dominos through the app, and it's always pretty quick. Plus I get rewards. I love the Pacific Rim Veggie pizza and lava cakes. I placed my order for delivery, and the only complaint I have is about my delivery driver! She pulled up on the wrong side of the street, and had to park all crazy first of all, and as she was getting in her back seat to get my food, I got to see her entire ass before she pulled up her pants with her hands that she used to grab my food. She was older so she was slower getting to me, which is fine, but when I was signing the receipt and tipping her, she belched loudly and never said excuse me or even acknowledged it! Tbh, I was a little disgusted that she was handling my food. The food was good as usual. I just had to say something about the driver. That's why 4 stars, not 5. read more

do not order the "chicken" Wings. Over priced and extremely small. More like Cornish game hen wing pieces for over a dollar a piece. total rip off. pizza was ok read more

I frequently visit this Dominoes and they tend to be pretty timely. But today the service was ok, no real complaints. But when I asked for some parmesean and red pepper packs the guy tells me that's going to be $1.59 extra. I said that is it. I can go to Pizza Hut or Lil Ceasar's and take my business elsewhere and get some free extra parmasean cheese packets. Since when have they started charging for parmesean cheese sprinkles on pizza... read more

Refused to deliver while still open. I ordered at 2330 and they close at midnight. Someone called and only offered either a credit or void transaction. No explanation on refusal of delivery. read more

DO NOT go to this Dominoes, I Repeat DO NOT go here!! We drove all the way from Eureka to get a pizza for our trivia night here. They told us our order would be ready at 530. We arrived 30 minutes late and the order still wasn't ready at 605. They told us another 20 minutes. It still wasn't ready at 630. So as you can guess we didn't get our pizza. We were so mad. The manager was extremely rude and told me I could apply for a job if I wasn't happy the fact my order wasn't ready. DO NOT EVER give them business!! read more

I ordered a free pizza which I earned through their point system, and let me tell you and when I say it was the worst pizza I've ever had, it was probably the worst food I've ever had. The pizza looked ugly, the dough was beyond soggy, it felt like I was eating clay. Look at my pictures and tell me this thing is pretty.. yeah you can't. Never ordering from here again and you should never even try to get anything from these guys either. It felt like they didn't care at all because it was a free pizza. Avoid it like you would COVID. read more

Domino's Pizza - Soggy and there was barely any cheese or sauce in it. - Pizza Near Me - O Fallon, Illinois

If I could give this place a ZERO RATING...I would! Placed an online order and did not receive it after 90+ minutes... tried calling to find out the status and could not reach a live person after countless calls, nothing but automated recordings! Worst of all, I could not cancel it since I paid via credit card. This is the epitome of poor customer service and technology gone amuck! Stay away from this place!!! I'll take my business elsewhere. And, I will be filing a dispute with my credit card company to make sure I'm not charged for this order. Ordering should NOT be this painful!! Worst experience ever....and they probably don't even care about it....so sad! read more

Don't order from here. First, you will get your hopes up. Second, you will try to come up with a reason why the delivery is so late. Third, when you receive the pizza, you will toss is out due to extraordinary poor QC. Save your self the money and time. Go elsewhere. read more

Order on the app it's always fast. Best part is that they aren't racist like papa john's. Pineapple on pizza whatcha gonna dooooo read more

Domino's Pizza - Pineapple Pepperoni Jalapeño - Pizza Near Me - O Fallon, Illinois

Absolute fail. Order was placed at 10:30 for an advance delivery at 3pm. Prep didn't even start until 2:30 (according to the app). I called first at 3:15 and was told it would be ready in 10 minutes. At 3:45 I called again and was told it would be ready 20 minutes. I finally drove over to the store to pick up the order at 4:30. Ridiculous. What's the point of advanced ordering if it's not delivered on time? And the fact that the staff just flat out lied about the status is shameful. If you make a mistake, at least own up to it. read more

I ordered a pizza at 7:30 pm on 7/27/2022 and didn't receive it until now, 9:17 pm on 10/16/2022. When I opened the box, it looked like the employees took turns beating it with a stick. The pizza delivery driver also moaned at me before riding a rusty bike away into the night. read more

After waiting 1 hour and 20 minutes for our order, I called them. I was told it would be another 20 minutes. Almost 2 hours to deliver 2 pizzas?!?! We obviously cancelled our order. I would definitely not recommend them if you actually want your food. Judging from other reviews this is a frequent problem with this Domino's. read more

We placed an order at 7:03pm and faithfully waited for over two hours for our pizza to be delivered. We finally caved and called the store, because it had been much longer than the estimated time for delivery. When I spoke with the first associate she carelessly stated they "lost a few orders," ours included, but that it would be at least another half hour before they had another driver. I asked to speak with the manager. The manager on the phone sarcastically said, "I would offer to send you a pizza and reimburse you for your order, but I don't think you are patient enough for me to do that." Out of fear that my food would be spit on, I said, "You are right, I am not patient enough for you to do that" and I asked for a refund. I will never be back, and I advise that you do not go there either. read more

Always my go to for pizza. Good food reasonably priced. Please bring back the apple dip it was really good

Tonight I ordered a pizza and a salad. It said my order was being prepared at 11:20 and I didn't get it until 1:00 in the morning. On any other occasion I would be angry that it took this long but I called there and was delighted to find that they had TWO people working evening on a Friday. I know they don't get paid enough to hustle a pizza place especially during covid restrictions by themselves. I don't know if it's managements fault or not but if it's managements then shame on you! These kids don't deserve this bs good job to the team tonight and I'm grateful for your efforts but that is terrible one FOH and one delivery person wow only two people are working. read more

Very appalled I was chewed out by someone a male that told me he was the manager. When I asked to speak with someone else that was a manager was given the gm Chelsea. Long story short on 1-12-19 ordered food around 6 something and around 8:52PM still did not have our pizza. She kept say uh huh like I was wasting her time. I would like to know if the owner even knows that this is how they treat their customers. She would not take down my information for the owner and there is three other reviews on fb with the same thing that happened. I can't believe the horrible customer service. I would never be allowed to yell at customers. read more

Have not ordered from here in a long while so tried again. I always go to restaurant as soon as I order on line so I can pay. So I am always early. I had been asked several times if I was waited on which was nice. Since I was there so long One of the young men went to where they were prepping and said something or changed something and the young girl who was making pizzas said something to him and he said he doesn't expedite an order unless it's necessary and three employees looked directly at me and smirked. I felt I was being treated like an idiot. When I finally got my food the young man who expedited my order gave me a 2 liter bottle of soda for having to wait and I appreciated the jester. The food was just ok. There was not much meat on the sandwich and the bacon was raw. Don't know if I will be back read more

Very bad service. We've sat outside waiting for our order for 40+ minutes. No one will answer the phone and we cannot go inside to ask about our order. We've seen cars pull up...wait forever...and leave without their order. I do not recommend this place to anyone. read more

Only get pizza. It was good. Found out they use water to Make packaged sauce. As I came into the store on 50 in O town. I was not greeted. Kid with really long and not crisp or professional. Finally a girl helped me out from the bsck read more

Domino's Pizza - Very breaded. 7$ total. W tax. 7 pieces. Small. 1/2 inch. Asked for sauce. Was told no. That's it. Just no - Pizza Near Me - O Fallon, Illinois

Dominos is my go to favorite guilty pleasure pizza place. Rarely am I disappointed in my order, until today. The pizza took almost an hour to PICK UP. Not deliver but drove to the store and waited 30 min at the window only to be told my pizza was coming out of the oven when in fact it had not even been made. They were busy from what I was told so I waited patiently and didn't give them grief. When I got my pizza, that I specifically ordered and paid for extra cheese on was unappetizing looking since 2 of the slices were just one big ol dry ass bubble of dough. I do not recommend this location I've never been more annoyed throwing out half the pizza it was not even worth the calories. read more

We ordered a pizza to take to a party and when we got to the party, there was an unordered ingredient all over the pizza. It was ruined for me because I can't eat the extra ingedient. I tried picking it off but it had saturated the rest of the pizza with it's flavor. I should have looked in the box but we were on our way to the party and needed to get there. I will not be ordering pizza there any time soon. read more

I ordered a medium pizza and cinnamon sticks for delivery. After waiting for an hour and a half I called to check in the order. I wasn't mad about the wait time...I understand staffing can be a problem. They said they were waiting on a driver to pick my order up...no big deal. A short time later I received a call stating they did t have icing for the cinnamon sticks. Ok...not a bid deal...let's work on some solutions. I asked to substitute for something different but they said it would take another 15 minutes to fix up and then who knows long to deliver. I asked if they could take the cinnamon sticks off the order and just deliver the pizza. They gave me a new total, which was the same as the old total. I asked for them to help me out as I've been waiting for close to 2 hours now...and that all they had to do was call me when they saw my order come through and I simply would have ordered something different. They said they couldn't do anything about it. I ended up just cancelling the order...they said I should see money back in my account in 2 days or so. I have to say that both guys I talked to didn't seem like bad guys, and they weren't rude or anything....just unwilling to take care of the problem. Very disappointed in the customer service. Sheesh!!! I feel like a total Karen but it really rubbed me the wrong way. I ended up eating Taco Bell. Not a good night for me! read more

This HAS to be the worst dominos in the entire state of Illinois. I ordered using the mobile app. The store is literally just one mile away from my house. Less than 5 minute drive. The pizza tracker showed me that it took him 20 minutes from the time he left until the time he showed up to the door. By the time he got here my pizza was luke warm and it didn't seemed cooked all the way. I'm used to the crust being flakey. The pepperoni still tasted raw, sauce was cold, and the cheese was barley melted! This is not the first time I've had problems with this store. Multiple times they have either made my pizza wrong or forgotten to include something in my order. One time I ordered cinnamon twists and they brought bread with NO cinnamon on it. I've ordered marinara and garlic with my order before and didn't receive it. I ordered a thin crust and they've given me a hand tossed before. I keep giving them multiple chances but every time they just have to mess something up. It's insane. After the cold pizza incident in August I decided to give them one more chance today and they blew it. I ordered some simple spinach and feta stuffed cheesy bread. They took it out the oven (according to the pizza tracker) at 2:19. At 2:33 they still had not started to deliver it and finally got it at 3:00. You guessed it-- cold. read more

This is the WORST Dominos in the area! The is the second time I've written a review, because after awhile we have the store another chance and yet again they failed. I order a single medium pizza at 6:35 pm and at 7:45 pm I had to call to find out where the pizza was. I was told the wait time was 2 hours and it would be here in about another hour. 2 hours plus for a medium pizza!!! Oh did I mention the original order said 59-69 minutes? This Dominos is horrible and does not care about the customer. Every time I have called they are rude and make it seem like you're bothering them...that's if they even answer the phone. 2 hours for a pizza is pathetic. We have this store a second chance, but after tonight im done. DO NOT GET A PIZZA FROM THIS STORE! I will be reporting this to corporate and letting everyone I know not to get pizza from this joke of a store. read more

Ordered pizza for pickup at 6:30. The pizza tracker showed it was "fired up" for two hours. No one answered the phone so I couldn't check the status or cancel my order. The guy behind the counter said they were busy, but how hard is it to answer the phone? Worst pizza buying experience. Never again. read more

Numerous times they have lost or forgotten an order. One time we order a sausage pizza but failed to tell us they ran out of sausage as we waited an hour for our pizza to be delivered when they ran to the nearest grocery store. The tables and chairs are sticky. Not good service. read more

Dominos gave me food positioning and made me poop my pants allllll night. The wings do not taste like normal chicken and it's disgusting. Otherwise pretty good‍ read more

idk why i keep ordering from here. if the pizza is cut, it looks like a blind man with one hand and 2 fingers was cutting it. there's either no sauce or way too much sauce. it's either burnt or soggy. 9/10 times they don't put the right toppings on. the only reason i even order from here is because it's fast & relatively cheap but i'm done getting my hopes up and being let down. do yourself a favor and pay the extra $5 for papa johns read more

Dominos has really stepped up there game lately! From their pizzas to their incredible breadbowl pastas you really can't go wrong. I always have a great experience ordering from here, and their delivery drivers give jimmy johns a run for their money on speed. read more

Pizza was good...not as amazing as Peel (obviously), but it is the best quality of Dominos pizza I've eaten. We ordered two pizzas, one had double the extra hot sauce (buffalo) on it, but arrived with no hot sauce on it at all. I called and spoke to Mark, the manager, who promptly resolved the issue. About 20 minutes later, we had the pizza at the door & it had everything on it correctly. I'm grateful that they corrected the mistake without hesitation or argument. I will definitely be ordering from them again. read more

I ordered a vegan veggie pizza and it was delicious. The service was great and they were very friendly. I will definitely order from there again. read more

Less than a star if possible. I have had some of the worst experiences with this store. Orders are typically late and cold. Last order, which will be my last time ever ordering from this store, was placed online at 12:10 and arrived at my house at 2:30. Expected delivery was in a 45 mins. When I called the manager after an hour of waiting she said they were really behind and my order would be delivered next. Obviously not the case since it took an additional hour to arrive. As you can expect the pizza was cold. To top it all off no sorry for the delay your order is free or here's some breadsticks, I don't know basic customer service. Instead it was here is your receipt feel free to leave a tip. read more

Inconsistent.....one day ordered bread bowl covered in garlic butter and spices. Today, not a damn thing on my bread bowl.

Fast, professional, friendly, and consistent. Ordering with the app is quick and easy. I love the order tracker, too. Plus, they're the only pizza place in town that is open late. read more

Pizza was good, two stars due to poor quality of customer service at this location on a busy friday night. Phoned in my order, arrived at the appropriate time, no pizza. The order was lost, staff prepared another one and twenty minutes later I was handed my pizza. Understandably mistakes happen, however a simple apology would have been nice and appropriate given the circumstances. Plenty of choices for pizza, I will look elsewhere on a busy night. read more