This place definitely earned the single star today simply based on the unfriendliness of the employees. Upon entering, the first employee and I looked at each other and I said "hi, how are you doing?" Their response? A frown and absolutely nothing. The second employee I asked for an item that was left out of my order. Again, no smile, no verbal response, nothing. I suppose it's possible that both employees were deaf and mute, but I have to believe the odds of that are slim to none. If you're not happy at your job, go work someplace else. read more

The service at this place was awful. I placed an order sat at a table for 19 minutes, and then when I asked for my sandwich or where it was at some ignorant person behind the counter told me it was gonna be a few more minutes. They haven't got to it yet they're really busy and I said this is a little ridiculous and they said Duncan get an attitude or we won't fucking make nothing. This place is a disgrace to the Jimmy John's name. I would give it a zero if I could. read more

Showed up with my team, workers got together and they lied to us. Told us they didn't have enough bread to feed my team of 17 at 3:00 on a Saturday. When I asked them, they doubled down that there wasn't enough bread. Heads up to the manager that they turned down around $250 worth of business and I will no longer use jimmy johns for my team. read more

If I could leave zero out of five stars, I would. My team and I are out of town traveling for our volleyball tournament. Our coaches wanted to feed us Jimmy Johns in between games for fuel. We walk into the door and the employees shake their heads and turn their backs. We had to say something at least 3 times before someone actually acknowledged us. Once they decided on an excuse, they told us they did not have enough bread for all of us. We could clearly see plenty of bread on the rack but instead of arguing, we just turned around and decided to give Panera our business. Who were more than happy to accompany us, by the way. This Jimmy Johns specifically seems like the place that would spit in your food. It's odd that a place that is in business to sell food claims to have run out midday to avoid making profit and providing food for customers. I felt very unwelcomed and advise anyone to not go here. They are not there to tend to customers but rather to turn them away to other businesses. If you don't want spit in your food, do not go to that Jimmy Johns because they do NOT want you there. Instead of making well over $250, they made $0 and were able to continue sitting on their hands then probably touching the food with them. Terrible experience and rude employees. read more

I love Jimmy John's comforting and delicious sandwiches. My favorite is the #6 veggie sandwich on wheat. They make it to my liking which is light on the mayo. We usually get really good service, but yesterday it was messed up. My veggie sandwich was not in the bag, instead it was a #9 which I was not able to eat. I did call them about it and the manager Dustin cancelled the earlier payment and I was given my veggie sandwich which I picked up on the way home. This service was more than I expected. When I arrived, the sandwich was prepared to my liking. I never ate in, but the place was clean. Dustin and team came through and made it right. read more

Freaky slow. The wait for your sandwich is about 20-30 mins EVERY TIME. . . . ............................ read more

I've never really cared for Jimmy John's, but decided to give it another try, since the line at Panera was too long. After all, JJ has a reputation for speedy service. In that respect, I was satisfied -- my Bootlegger Club came out quickly and I was back on the road in no time. However, the food still fails to impress me. I mean, it tastes fine, but there's nothing distinctive to it. And I paid $9 for the sandwich, which is steep IMO. Better than Subway, but that's not saying much. I guess the bottom line is: If you want OK food fast, go to JJ. Otherwise, try an independent deli. And if you can't find one, Panera. read more

Past few times I've ordered. They've been so soggy that I couldn't even hold them. It just flops over. Don't get the number one. And they're super slow. They're nice but it's just not a good functioning store anymore read more

Huge shout out to EMMA!!! Such a friendly helpful person. And of course, great sammies. But Emma's warmth and knowledge made it special. Thanks! read more

Super friendly.... They go out of their way to be helpful. Even brought our sandwich to the table. Very clean store. Staff were all pleasant and enjoying themselves.... Seemed like a happy team!!! read more

Too much mayonnaise... Soda tasted like it had no carbonation Worst JJ experience I've had read more

I am very impressed with the quality of workers here. I came in late and asked for a catering order, for now, and they gave me NO Trouble! The sandwiches were perfectly made and feeding very happy night shift nurses. This is my favorite Jimmy's in the area! read more

Seems counterintuitive to hire a delivery driver with unreliable transportation. They basically said they can't deliver because the drivers car won't start. They completed my order via doordash instead of canceling it making it a hassle to get a refund. read more

Hurry up and wait- 7 min at the speaker not a peep, finally order, 7 more min at the window, no problem taking my money, and making me wait- so much to so fast. read more

We were originally disappointed in the amount of turkey & roast beef in our two sandwiches, but then were pretty disgusted by finding a dead insect in the wrapper (where the sandwich was)...not a great experience. read more

Jimmy John's - Insect - Sandwiches Near Me - O'Fallon, Illinois

Really didn't like it. The meat was ok. But the bread was very heavy and too chewy. I heard from an employee that this chain was known for speed. I'll take a subway or Quiznos next time. read more

I always thought the commercials about being "Freaky Fast" were just a catch phrase...WOW. I had my sub ordered, paid for and by the time I went past to get my drink ready, it was there waiting for me by the person that made it! Loved the pork and bacon sub...awesome! Found my new sub sandwich stop in town. read more

A tip for the drivers, double check the address you are delivering to. Just because you delivered it somewhere does not mean it was the correct spot. Also asking a customer "what's the problem?" when they called to inquire about their order that says "delivered" and it is not there is not the best way to help the situation. If it was not for a fellow neighbor two streets over giving me a call, I never would have known this was the situation. This was a second chance order with this location and I can say without a doubt there is a pattern of long delivery times and rude employees. read more

Right next to my apartment! It almost makes me feel lazy to ask for delivery. I've come here for lunch and dinner numerous times and never been disappointed. They're always nice and super speedy. Number 6, extra tomatoes & cucumbers, sauce & dijon is a MUST for any vegetarian looking for a fast meal. read more

Jimmy John's - the front of the restaurant - Sandwiches Near Me - O'Fallon, Illinois

No one in the store, I ordered and then got to watch this slow ass dude make 12 pre-order subs then mine. Not one of those preorders were picked up when I left. What a shit show. And the dude was friendly as a porcupine too! Screwed up my sandwich, made it with whatever he wanted. Italian with Mayo and tomatoes. All I said was no onions! read more

So fast and friendly!!! Feeding 13 people last minute and the team quickly took cate of me and made it so easy!!! Thanks team!!!

I got a tuna sandwich from this place, and it was the barfiest sandwich yet. Lettuce was old, brown, and the tuna was laid out crappily on there. Tuna left me burpy all day! It was gross read more

I work at nearby restaurant & I get tried of eating there. So when I need something light/fresh I order jimmy johns sometimes I have them deliver to my home. They have fast delivery hasn't disappointed me yet. My sandwich is always on point. & they cookies are so delish. read more

We ordered two Vito's, one on wheat with hot peppers and the other the standard Vito with extra mayo. They prepared our order quickly (of course) and they hit the spot! We love Jimmy Johns! read more

I love this place, but I have had them mess up my order anytime I ask them to hold tomatoes (which I can't eat). Somehow that equates to meat only. This has happened three times now. Of course I don't know until I get home. read more

Food was good, preparation was fast but the service was subpar. I went on a Sunday and ordered a Country Club and asked for extra meat which for this sandwich would mean turkey and ham. When I got my sandwich it only had extra ham on it. I asked the cashier why I only received extra ham and she responded by saying "oh extra meat means you only get one meat". So not only was I not told this when I was ordering I didn't get to have a say in which meat I would get? I just recently started going to the Jimmy John's restaurants after a fellow buddy that works on the Scott AFB showed it to me but I won't be going back anymore. read more

I went on-line and ordered Jimmy John's #17 on wheat bread during a stay at the Drury Inn. The sandwich was even better than I remembered, everything was SUPER fresh and it arrived in about 12 minutes!!!!! Most places take that long to send out a confirmation, much less to make a customized sandwich AND deliver it in that quick. Thank you! read more

i rate this as two stars because I am getting fed up with the unreliability of the service. I have been a loyal and returning customer (every Thursday) for years at this restaurant. I always have folks from the base order their food online and I pick them up, but it seems of late that items are constantly being left off and out of the order though they were charged for it. How hard is it to put the bag of chips or the cookie into the bag. Sandwiches are good, folks are nice, but frustratingly inconsistent on providing you everything you pay for and ask for if ordering online. read more