Unfortunately THIS, happened today. An online order was placed for delivery. A telephone number was given. Then, a phone call that "your pizza is at the front office." which is 1/8 mile away and weather was rain at the time.
...front office...there was no Dominos delivery person there or anywhere. But, a few minutes into the wait, outside, a 2nd Dominos delivery person comes to the apartment building closest to the front office, not the same person who left the message, he is asked, he says "thats Rhonda who left."
It is now 20 minutes AFTER the "your pizza is at front office" voice mail...delivery person shows up, refuses to give change or receipt, while scolding the customer who has stood in the rain ...driver walks away and into another building with customers money while complaining that customer is making THEM feel bad...because customer tells Dominos driver that they do not want to stand in the rain and look at the Dominos driver's phone after the driver does not give change, but goes to their car and holds up their phone and re-dials the customers number causing the customer's phone to ring in their pocket, while holding their pizza, in the middle of a street, in the middle of an apartment complex, IN THE RAIN!
ok...no! the customer did not make THEM feel bad, the customer did not make them drive away, or leave their message, or cause them NOT to come to the customer's door...but for them to WALK away and into another building before giving change...its not okay..by any stretch.
if domino's causes a person to wait outside, or excludes an entire apartment for delivery for reasons unbeknownst to a customer, they should disclose that when they receive the order.
...after Domino's corporate office was contacted and Domino's corporate confirmed that this is NOT part of any of their agreed-to policies for their franchisee locations...this Hailey store was contacted and a woman named Destiny answered the phone, she declined to allow the customer to speak to the man who (on a prior call had) identified himself as the delivery person's supervisor.
Destiny stated that, the delivery person "FELT" entitled to do and say what the delivery person did and said, and that Destiny had nothing further to add. There is no way that any further business should be given to this franchisee after this, and this makes NO sense at all in any way. So there you have it, Destiny can only say to the customer, "the driver felt entitled to do that." read more
