Since ALL of my friends (conveniently) left town the week I was forced to move...I had to find a moving company to do the heavy lifting. ;) I did thorough research on local moving companies to compare prices - based on YELP! reviews - and found a huge discrepancy in price estimations. here are the stats: *Moving from, and into = 3rd floor walk up, 300 sq ft studio. No sofa, no TV, nothing large or cumbersome, other than my queen mattress/box springs (no frame even!). Several companies including 'The Professionals', 'Movetastic', 'Windy City Movers', 'New City Moving', etc. quoted me at somewhere between $550-800! WTH?!!! Oh, I'm sorry, but I can't afford to pay one months (extra) rent to have you move me!!! Jiminy Christmas!!! Then......I decide to try DOLLY - the new kid on the block. And I'd seen their ads on the CTA trains. With promo-codes for discounts. Yes! They have an app. - which seems like a great idea - except it makes it a bit more difficult to input all the info - and there's A LOT of info to add to your 'order' - if you want the estimate beforehand. I found the app less than desirable, and not very easy to navigate to be honest. I really wish they had a website available to use as well! (hint, hint, Dolly!) They don't tell you how they're estimating the price, but I decided to ask the actual humans that showed up to move me.... They told me they go by each piece that is to be moved. They actually count them. My original estimate was approx. $325, but I had seen an ad with a promo code for your first move with Dolly, for 15% off. Super. I used it, and it dropped the price to $278 - nice! I was looking to kept under $300 if possible. Well...as it turns out - they're counting your stuff - and I had given a 'guesstimate'. And I was off by about 35+/- pieces. While the movers were at my place, and in action, they made an adjustment to the price -and gave me a deal anyway. My final total was $407. More than I wanted to spend, but at least they weren't charging me by the mile, or the hour (that's the worst!). i agreed, because, what are ya gonna do?! Alexis and his assistant were superb! Very friendly, professional, not only on time, but early! - and took great care of my things. I really appreciate the work they did on a super hot summer day in Chicago. And it couldn't have happened without them and DOLLY. I would use them again in a heartbeat, and highly recommend them to anyone whose planning to move anything from a chair, to an entire abode. Great experience! read more

Taurus and Jayvonte were professional and friendly. They worked exceptionally well together. I would hire again in a heartbeat!

Really happy with my experience. The two men moved an elliptical I purchased off Ebay. They were extremely punctual, kind, and professional.

I used Dolly twice this past month to help move heavier stuff that I didn't want to ask my friends to do while I was moving house. The app was easy to use and on both occasions my movers were outstanding--friendly, experienced, and hard-working. I wish like Uber the tip was factored in. Tipping 20 percent on a $200 job does push the cost up considerably. But if you need moving help last minute this is the app to use. read more

I was hesitant to use Dolly after reading some reviews, but thought I would give them a chance. I live in South Orange County, CA. They picked up a used refrigerator timely and delivered the refrigerator timely. So I was happy. The primary helper was very nice, however they damaged it! Two young men picked up the fridge with no lift on their pick up truck, with NO refrigerator dolly and the one helper had on sandals which matters when you are moving a heavy refrigerator. They man handled it and jostled it back and forth so many times to get it on and off their pick up truck that they damaged the compressor, ruining the refrigerator. Their compensation was to credit me for the move and very little towards the refrigerator. When I followed up with them they were responsive initially, but now have not heard back from them. The fridge was in perfect condition before the move. Now I have no second refrigerator. If using Dolly I suggest purchasing additional insurance in the event the movers damage your goods. Beware! read more

I would not recommend Dolly movers or the company. I was referred to Dolly by a local furniture store that could not deliver to my area due to the distance. I set up a Dolly account and within about an hour had a gentleman who agreed to move two sofas from the store to my home, which is a top floor unit, the following Saturday at a given time. I reviewed with the Dolly mover the times and locations, his equipment, and the pieces to be moved using the Dolly phone app's messaging feature. Everything seemed fine. The night before the delivery, I contacted him to confirm and review the details. He told me would be at my home an hour earlier than I requested. This would create problems because I'd hired other guys to do some work in my home before he arrived. I referred him back to the instructions in the order and asked him to confirm that he would follow those instructions and not come early. He didn't respond to my request that night so I didn't know what was going to happen. I had to pick up one of my helpers, so I knew I wouldn't be home, and they had work to do in my home first. I contacted Dolly Support by email to request that they instruct their mover to follow my instructions given in the order. I have not received a response from Dolly Support, over 24 hours later. The mover arrived an hour early. My guys were working, so I told him to stay in the truck. He didn't. He got out and started moving the furniture to the back of my home. My guys were hurrying up to finish, but the Dolly movers started moving the first sofa up the back stairs while my guys were still working in my unit and carrying things up and down the back stairs. Everyone got bottlenecked. In my order I had instructed the Dolly movers that the larger sofa would likely need its legs removed to facilitate getting through tight spaces. This hadn't been done by them, so the sofa got sandwiched two flights up and was hanging three-quarters out the back porch steps. I was fully expecting to see it crash and shatter on the ground. The sofa pads didn't fully cover the sofa, so its seams were being scraped against the brick of my building. The mover finally said he couldn't get it into my unit, and when I offered to remove the legs myself, he said he just couldn't do it. One of my helpers encouraged the Dolly movers to remove the legs and go up the front stairs to my home. I told the Dolly movers to be careful because the inside stairwells had been freshly refinished. He said he couldn't move it now, because if he damaged the walls, the repair cost would come out of his pocket and he wouldn't make any money on the job. He said he'd leave us the sofa covers and we could move the sofa ourselves and he'd pick up the covers later. Although he was offering to only do half the job now, he didn't offer to reduce the price accordingly. I was fortunate to have trustworthy helpers on my end already doing other work, but if that hadn't been the case, I would have paid full price to have a sofa sitting outside the back porch of my home. That's not what I paid for. With the assistance of my helpers, the Dolly movers and we got both the sofas upstairs. My helpers put the legs back on the sofa. Yelp customer recommendations: avoid Dolly, the company. Use trustworthy movers. Dolly is not expensive, but is it worth having your stuff broken, half-delivered, or have the movers not treat you as the customer? Dolly recommendations: hire and train vetted, trustworthy movers. Respond to customer service requests. Respond to them promptly. Note: I will update this review if I get a response from Dolly. read more

Had a great experience with Dolly. My helper was right on time and the move was seamless. I had moved all my items downstairs to my lobby in order to save some time and the move was to my new apartment which was a little over a mile away. The whole process took about 30-45 minutes. Finishing up the move tomorrow with another load/another trip via Dolly. I hope the experience is equally smooth and positive. read more

Scheduled something last minute. Luckily comma with less than 24 hours I was able to switch the first floor bedroom with the second floor bedroom. Everything went timely and quickly. Really nice guys. Thanks Harbor and Eric! read more

Moving can be extraordinarily stressful, Dolly takes the headache right out of it! I have used Dolly now 5 times and I can't rave about it enough! Everyone is so nice and efficient. They get the job done in such a short time and really take care of your property. It also helps that it's so cheap! When I was looking for movers to move my things into my apartment they wanted to charge me almost $1000 to move bedroom furniture and a couch! Dolly was not even a quarter of that price! I HIGHLY recommend Dolly! read more

So easy to book, helpers were on time and efficient. I wish I had known about them before when I have had to move/donate things. I will use again 100%. read more

This was my first time using Dolly and I loved how easy it was! Nicky accepted my late night 11:30pm Dolly request right away for the next day, which really impressed me since I was asking for a last minute couch move. The communication and entire process was impressively smooth. Absolutely zero disappointment - the two Dolly movers came prepared and they were so funny, friendly, helpful and accommodating! They even brought a moving blanket, so nothing was damaged and there were no careless moves, it was a pro job. They also moved my old mattress + frame that the oversized sofa took the place of as a last minute ask and gave me a quote to approve after they finished the initial job request, which was so kind of them and the price of everything was SO reasonable. I will be using Dolly again in the future, thank you guys so much! Highly recommended. read more

I highly recommend this service and also ask for Randy. He kept in contact with me confirming his arrival time - was very professional - very polite - a pleasure. I have used Dolly several times to help clear out my house of furniture, books - things I cannot carry or fit into my car! I am down sizing and a senior citizen with no family close - so Dolly is my go to for helping me. read more

Great service. Easy to use app. Fair price. And the guys who moved my furniture item were fabulous - nice, prompt, clean, efficient. All around excellent experience!! read more

The company completely ruined a $2k couch and I am constantly following up trying to get a resolution and continued to be ignored. They have put me in their damage "queue" which truly seems like a way to make their clients quiet and forget. The couch is now ripped and stained in dirt everywhere! The worst part is no one seems to genuinely care but rather provide cookie cutter answers to avoid a solution. Horrific company, horrific start up. Avoid at all costs! read more

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I did Dolly on 6/25/2018 to move from Chicago to St. Louis. I was very unimpressed with the service. I priced out renting for 1 hour versus itemizing the big things. It was the same price. I didn't remember which I picked and assumed (my error) that I picked the 1 hour. I didn't. -- 1)They showed up 10 ish min after they were supposed to be there (no big deal) 2) They worked for 22 min to move only things that were itemized, then left. The 22 min (+/-) I might add was work interspersed with breaks (it was hot that day). As I didn't itemize (box of books 1, box of books 2, box of bathroom stuff 1, kitchen utensils 2) they walked around those items. 3)While the words they used were not disrespectful, the tone of assistant of the guy who I hired definitely was. Reasons why I didn't mention it then- he was A)in a room with all of my earthly possessions packed neatly to be carried away B) carrying my expensive things and C) clearly idolized Arnold Schwarzenegger or Ronnie Coleman 4)They also upcharged me for an extra flight of stairs as there was several (4-5?) to get from the landing to the street- which I mentioned in the initial bid. So to sum up- I felt cheated because the price I paid was more than expected (upcharge) for less work than I could have gotten (same price for 1 hour vs the things I itemized), while a big dude who I don't trust talks disrespectfully to me. When I unpacked in St.Louis with Bellhops the 2 dudes I got were awesome did the whole truck in 40 min (though there was 1 flight of stairs less.), the most annoying thing about them was to get them to stop calling me "sir." I wouldn't use this service again. If you do, be very wary of the people they employ, maybe Bellhops pays better or they have stricter requirements. I don't know. read more

Uber for moving and deliveries! I was in a jam at the Crate and Barrel Outlet store. I bought a piece of furniture on a whim! But they don't have delivery service. :( They pointed out a new service called dolly. So I made an arrangement. Set up was easy and my furniture was delivered!! I'm going to rely on this for IKEA, garage sales, and MOVING!!! You can arrange for moving too!!! I'm sold!! read more

First time user. Terrific service. Guys were on schedule, polite, careful with my items. Great service!

Wish I could give them zero stars. My roommate and I are moving apartments a few blocks away in Chicago. We did all of our boxes ourselves but needed help with our large furniture (beds, couch, dressers). We scheduled a dolly one month ago and on Tuesday 6/25 were notified that our dolly was accepted and we confirmed everything with our specific helper. We were then notified at 9PM on 6/29 for our 9AM move on 6/30 that OUR DOLLY CANCELLED WITH LESS THAN 12 HOURS NOTICE. My roommate and I are supposed to be out of our apartment by 11am on 6/30. I tried calling them (didn't answer for 15 mins) and they said they couldn't guarantee anyone would show up. So we now are totally screwed and will be fined. DO NOT USE DOLLY FOR A MOVE. They don't hold their movers to any type of accountability so there's nothing stopping them from canceling or just not showing up at all. They will leave you completely helpless. WILL NEVER USE AGAIN AND PRAY YOU DON'T EITHER. An absolute joke of a company. read more

So I will never use this service again! I ordered one on Friday to move Sat afternoon. I was canceled on twice once it was understandable. The second time the helper said his car was stolen a half hour before he was supposed to be at my place. When it was the time he was supposed to be there, he never showed. Luckily I called him or I would of been sitting their the whole day. He never even called back to the customer service people to let him know that he could not make it. Luckily they sent new people right away Nelson c. He was great. But for the money and the headache I will never use Dolly again. As a moving company you are supposed to make the client feel stress free. read more

Dolly is very hit or miss. use them today guys showed up an hour after they originally said they would. They basically leisurely walk around while I was working doing the stuff they were supposed to. After an hour of two hour job I let them go because I wasn't going to pay to watch people not work. Called dolly customer service and they said they already paid the guys and they round up. I should have called the right when I notice the guys weren't working. They are a service they need to guarantee the work and set expectations if not at least offer a refund for work not completed. Don't use dolly once you book you are stuck read more

I booked dolly 3 weeks ago for my daughters move today from her apartment in Lincoln Park to a new one a few blocks away. Bed, dresser, nightstand and 3 boxes. Yesterday at 3:37PM we received an e-mail that our helpers are no longer available and the move was relisted. After several calls to dolly all the people said they were sure they would find someone, movers hadn't looked at their phones, they added a $ bonus to the job, it was the busiest day of the month, etc. All of this as our original helpers they told us were rerouted for several moves in a particular location. It was a desperately futile attempt and worrisome as she had to be out by noon today. She ended up going online last night and found 2 men to help her move. It was several hours of last minute panic that shouldn't occur. We DO NOT recommend dolly as there is no guarantee and workers are rerouted (as they stated was this case!) at the last minute. I don't understand how this company stays in business with customer service like this. Too bad but just a word of warning to look elsewhere for movers. read more

They showed up on time, were very friendly, fast and affordable. I will use this company again. Very surprised and pleased.

An absolute joke. I booked Friday morning for a Sunday pickup/delivery. Everything seemed easy and on track. By the end of the day, I still hadn't gotten that confirmation email they had promised would come an hour or two after booking. I reached out and they assured me the order would be confirmed by the end of the day. That night, I got a text saying it was confirmed and that I'd get more details from my driver closer to the time of the move. The text was written oddly, but I tried to ignore that red flag. By Saturday night, I hadn't heard anything from them. I reached out and they said they were still looking for drivers (!). This after saying it was all confirmed 24 hours earlier. I was on and off the phone with them for the next few hours - them saying we'll secure the driver now, just give us a few minutes and me calling back when I heard nothing from them. I kept going through the exact same conversation with different agents. It was clear they weren't going to pull through, so I canceled. Not only did the screw me, but it also screwed the people on the pickup side of this order. I don't know how Facebook is working with this company...all I know is there's a real opportunity for a competent company to take their place as facebook marketplace's delivery service. Wouldn't recommend Dolly to anyone. read more

I used Dolly and was unfortunately taken advantage of from my Dolly's. I was not aware of the Apps policy prior to using. No adjustments will be made after your Dolly is completed. Some Dolly's will try to quote you for more items than they take... make sure to take pictures to not get taken advantage of read more

This app sucks. I missed out on a great deal because they couldn't find drivers. They make it seem like all you have to do is give the info , set the time you need and BAM you're set. You're not. I would never use this app if I were moving because it's not dependable. Plus, I wasted someone else's time as well. They take your $$ right away though which also makes no.sense. Your card shouldn't be charged until someone is actually assigned to the job. I'll never try this service again. 0 stars read more

Let me just first say that Dolly helper "Harbor M." was an excellent delivery guy; he was timely, courteous, and professional - everything you could want in someone moving a piece of furniture for you. And I would have given Dolly 5 stars if he were the only person I had dealt with. The problem, though, was that I had been cancelled on twice by a different helper prior to my getting paired with Harbor. I had found a great deal on a sectional sofa on craigslist, but I needed someone to pick it up and deliver it to me. Enter Dolly, which sounded like a clever and convenient way of getting assistance with such an job. The app is nicely designed, and it works similarly to Uber or Instacart: you tell the app what you need done, and Dolly pairs you with a helper with a truck. I get paired with a helper fairly quickly for a pick up and delivery of the sofa first thing in the morning - the guy I'm buying the sofa from works from 9-5pm M-F, and my building only allows furniture deliveries from 9-5pm M-F, so we had a short window of time to pick up the sofa at 8am, and deliver it to me at 9am. This required that I stay home in the morning to receive the sofa, and to reserve the elevator with a deposit. So I wake up Wednesday morning and find that the helper I was paired with cancelled at 1am. I chalk it up to bad luck and book the same job to happen the next day at 8am. The same driver picks up the job and though I'm hesitant at this point, he apologizes via the app and says he'll take care of it the next day. Fast forward to Thursday morning at 8am - the helper is no where to be found. I hear nothing until 820am when Dolly emails me to say the helper cancelled... again... 20 mins after the job was to have started. As the saying goes: one bad apple spoils the bunch. This particular driver cancelled on me last minute 2 days in a row, without repercussions or even an explanation. When an Uber driver cancels on you, it's ok because there are a million other drivers who can pick up the job. But when your furniture delivery driver cancels on you 20 mins after a job is supposed to have started during your short window of availability, you don't have time to find another helper. Meanwhile I had to reserve the elevator twice and stay home in the morning twice. I don't know why I gave Dolly a 3rd chance, but I did, and that's when my hero Harbor M. took on the job and came to the rescue. It was so easy and convenient when he took took over. He was upset when I told him what had happened the two times before, saying that it made all the other helpers on Dolly look bad. He's right. Like I said, he gets 5 stars. The other driver gets 1 star (since I can't give zero). Averaged together: 3 stars for Dolly. read more

DO NOT USE DOLLY! This was the worst experience I have ever had with a company in my life, both with the moving itself and the atrocious customer support. First, my mover was supposed to come at 1:30, but he called to push until 3. However, my service elevator was reserved from 3-5, which I clearly outlined in the notes. At 3:05 he was still not here, and did not respond to my texts and calls. At 3:45 he called me and told me he was 45 minutes away, which was obviously pointless. I called customer support but they hung up on me after keeping me on hold. They did not return my texts. Later that evening I decided to call them one more time, and an agent finally answered. He offered to reschedule for tomorrow and escalate my case with 50% off, which is the ONLY reason I did not immediately go and find a different moving company. My moving day was completely destroyed, and I had to drive into DC at 9pm that evening to try and schedule the freight elevator for the next morning. I heard nothing from customer support the next day. The following day, a supervisor sent me a blunt email rejecting the 50% off. His name is Jonathan Dijamco as has repeatedly denied my phone calls. I spent several days trying to reach them and they have blown me off each time. Again, do not use Dolly! Worst customer experience I have ever had. They do not care about their customers. Save yourself the trouble. read more

Helpers cancelled 1 hour before they were to show up. Had been booked for over a week. Not impressed. NOT reliable. Advised the company this should result in a black mark against this mover. He knew all details of the move and just didn't want to do it. read more

I needed to move 6 pieces of furniture within my home. This was a pleasant and efficient experience. The guys were super careful, prompt and courteous. I would definitely recommend them to others and use this service again! read more

This is the worst service ever. We needed a truck to move things across the city. We had confirmed with the guy that it was going to be at 9 o'clock. However as 9:15 passed he still wasn't here. We messaged him and the man said that the app had told him 11 (???) and he was going to leave his place now. Which was half an hour away!!! I'm going to be 45 minutes late and now I'm pissed. Never EVER using this again. read more

I really like this app. The guys I got to move a desk that I bought were very professional and did a good job

Had a great experience! My move was super easy and stress free and my helper Uriel was great! Good price, small studio move but much better than the quotes I received for regular moving companies. Will be utilizing again! read more

Very easy app to navigate. Guys were on time and worked hard to move a very difficult piece of furniture.

AVOID AT ALL COSTS. Two movers STOLE OVER $200 IN CASH in my home! I contacted Dolly support (Kristin@DollySupport) and she said she "escalated it to the manager and I'd hear from someone soon." It's been nearly two days and every time I reach out they say "they've escalated the issue" then completely ignore me. I'll be sure to let everyone know this story so they don't have to risk having movers steal from their home. read more

We booked a Dolly for a Sunday morning and a helper accepted about 5 days ahead of the move (review location says Morristown, NJ (work) but I live in the Chicago suburbs). The day before he cancelled and another helper accepted right away. He cancelled 10 minutes before the scheduled time and Dolly tried but was unable to find a replacement. We even pushed the time out to the end of the day because they said they had someone who could do it in the afternoon but after several hours of waiting there was no response so I cancelled and hired someone from a different company for the following weekend. very unprofessional, stressful and a complete waste of time. read more

I used dolly to get a big server (piece of furniture) from the store to my home. The piece only cost me $150.00, so it didn't male sense to have to pay someone upwards of $200 dollars to get this to my house. That's when I was referred to Dolly. What a FANTASTIC service. Zach, my dolly "helper", was punctual, courteous, efficient, and very helpful. Wonderful service and I'm SO GLAD that I used them. Got my furniture piece to my home ... hassle free. LOVE. read more

The guys were on time, fast and courteous. Couldn't be happier!

Many thanks to Tony Alongi by turning a bad situation, and making it right. Tony showed my brother in law and myself that the customer is truly getdolly's first concern. All expenses to repair the elevator were reimbursed by Dolly and Tony was effective with following up with the condo association until all parties were satisfied. Mistakes and accidents happen in all businesses. How they are handled is what separates the good businesses from the bad. Thanks again, Dolly! read more

The Dolly helper was Jervis and his assistant. They were both phenomenal. Jervis was great with communication, was 100% professional, proficient, very courteous, and incredibly strong. I highly recommend Jervis for any moving needs. The Dolly same-day booking and service was very easy; I used the help feature and got assistance from a Dolly employee immediately. read more

I hit the jackpot with Dolly today- Ashante and Van (who have all 5 star reviews) contacted me and arrived early. They are professional movers who working for Dolly have allowed to spend more time at home and less on the road. They were entirely professional, courteous, respectful of my stuff and Van can sing! They were very efficient and got everything moved quickly, cleanly and cheerfully. Reading the reviews made me anxious but you can request them- and you should! read more