So we had a family emergency in Oxnard. my wife and I live…read morein Las Vegas and We rented an enterprise vehicle at an enterprise location close by our home . We drove to Oxnard and the day we were to drive back to Vegas the entire dashboard on the vehicle goes black. You couldn't see the cameras , the gas , the radio , the AC NOTHIN . We called enterprise and were told to take the vehicle to ANY enterprise location and they would swap it out . We went to the Oxnard vta blvd location and got zero help ! That's a different review altogether. We then drove to this location . And after a brief discussion FRANKIE AND ADRIAN stepped in and without much delay swapped the vehicle for one on their lot and we were back on the road again! Frankie and Adrian are what customer service should look and feel like !

Have an ongoing issue being billed 90 plus dollars from an insurance direct billing issue. Was…read moretold it was frozen and wouldn't be billed as I shouldn't, then 1 week later chasing this with the worst customer service in the world. Had three rental cars two with issues and engine lights popping. Wouldn't recommend these guys if it was the last rental place on earth. If you want to get lied through a smile and fake song and dance get it.

I was rear ended last week and since my car got towed, I needed a rental car. State Farm insurance…read morereferred me here and had all the paper work faxed over. Someone at Hertz was sent to pick me up at my house the same day. They arrived in a timely manner. The car I got picked up in was nice and clean and turned out to be the car they were giving me to rent..a white Ford Escape. The check in was no more than 15 minutes and pretty hassle free. The location was conveniently 15 minutes from my house. Overall, I was happy with the service was I was provided.

Worst Hertz office I've ever dealt with. Office doesn't answer phones. Debates Hertz rules with…read morelocal office rules. Don't think I'll ever use Hertz ever again.

Smooth and easy! I loved the car I rented. Chevrolet Blazer…read more Car was clean, Apple Play was easy to connect for GPS. I feel the pricing was fare. Better than the surrounding choices. Check in- check out = Quick process! The gentleman that helped me was very pleasant and kind. I made the mistake of leaving my shoes in the trunk and he quickly called me. I will definitely rent from them again when back in town.

We frequently rent one way rental cars to LAx from this location. It is cheaper than parking a car…read moreat the airport if going for more than two weeks, and cheaper than a shuttle if there are two of us. Sometimes this location gets pretty busy when there is only one checkout person. We always reserve a car otherwise they may be out of cars since it is a small operation. There is plenty of parking, and a decent location for Ventura on th east end behind the fire station across from Target. Rentals usually go smoothly.

I've got nothing but good stuff to say about Enterprise car sales. I bought two cars from them in…read morethe last three years, and when I did have a problem with a catalytic converter engraving, Christina reached out to me and made sure I got my money back. I don't think I'll ever buy a new car with these guys around. I finished updating my review and had to come back to update it AGAIN. Apparently they caught an overpayment to DMV for my registration, and I got ANOTHER check for that refund. I feel like I should buy another car just because!

For starters their website is so very easy to use, with every bit of vehicle info you could…read morepossibly want. I picked a car, but it sold as I was speaking to Isaiah on the phone. He immediately researched and found a very comparable vehicle in another town and had it brought up for me the very next day. He was extremely nice, knowledgeable and patient. The process could not have been easier. They assist with financing options. My last car was a 2013 purchased in 2016 from Enterprise, so it was a no-brainer to purchase from them again. Their vehicles are young, always serviced regularly and well maintained. I highly recommend Enterprise over any car dealership or private purchase. Also, Isaiah rocks. So does my new car!

Henry was very helpful. He had given us his card after a less than perfect experience at another…read morerental company. When we needed a car, we contacted him directly. The rental experience was easy from beginning to end.

Lying scammers! Do not rent!…read more They will say your car is not available and give you an alternate car. Just like any other rental car company right? WRONG! Watch the bill! They are not providing you with a normal alternate car like the normal honest rental car companies one normally does business with. They are charging you for an upgraded vehicle that you did not want! You have been warned!

I have worked with Ventura Rental for years! I keep coming back to them because they are…read moreprofessional, efficient, and very helpful. For those of us that are very particular about how we want our parties to look, they work with me to find the exact fabrics, colors, and accessories that adhere to my vision and needs. They have been great about reminding me of items that I have perhaps forgotten about, but that make the gathering better. My guests always compliment the tables, the settings, and the glassware! Glenn Kassel

I have used Ventura rentals for years. They find a way to meet your needs and I have never had a…read moreproblem renting tables,chairs,tools,tents or lifts. Each year I rented the lights for baseball season. That always worked and they took care of setup and delivery each practice. This is the best place by far. Family business with ethics, strong moral character and great product value. I can not thank them enough for all that they do.

The car was nice and clean (and under 18k miles). The staff was nice and helpful. They talked…read morethrough with me to note the scratches on the care beforehand so I would know they were there and that I didn't do them upon my return. I had a few minor issues after I left the lot (smell, noted scratch, issue with key) and I called on each one and was helped and reassured to my satisfaction. They also work with my insurance company which is great to help me get a discount in addition to a coupon as car rentals are obviously not cheap (but they were the cheapest by comparison). The employees I dealt with were very nice, helpful and actually really funny! To the people complaining about no pet hair...rules are rules, just don't do it or pay the $250 deposit or go to another rental company. I have dogs I would have loved to pop in the car but I didn't. For the multiple complaints about waiting, it might just have been a timing issue. I picked up a car around 10 am on a Sunday and returned it around 9 am on a Monday and both times I was in and out in about 20-25 minutes. CONS (so as not to completely mislead you) *The car smelled funky..like a Vegas hotel...maybe cigarettes with mildew? They are non smoking but you can't stop everyone ha ha. I rolled down the windows and got an air freshener and the smell was gone in less than a day. *I don't like the $100 deposit fee but again, that is part of their rules. If you don't like it, don't sign it and go somewhere else. Eventually it will be returned to your card or drop off. *They didn't go over in great detail the scratches on the car with me and it was raining when I picked it up so I didn't see a big scratch until the next day (but I asked them and they said it would be fine.) *I picked up on a Sunday morning and dropped off on Monday morning which to me is 7 days but they seem to count the drop off day as a rental day which i really disagree with and I will follow up on. *I don't like the extension fee of $10 so I ended the reservation and created a new one for drop off and pick up on the same day. They ended up giving the same car back to me that I was checking in because it was bigger than what they had to offer (which was still a midsize SUV). It was an unnecessary hassle to me but the car insurance co. wont cover the extension fees so I had to process it this way. PROS *I liked the car itself, it was a Hyundai Santa Fe and I asked for a midsize SUV so that worked out and I might even consider buying one LOL. *It had unlimited mileage *I actually received a prorated refund upon return of the car (not counting the $100 deposit) because I overpaid online when I initially booked it. *All of the fees are clearly laid out online if you book online. I can't speak for if you request a car in person. *All of the employees I personally met with were nice and helpful and friendly, not to mention understanding about any problems I was worried about with the car or issues I thought might be perceived to have been caused by me (especially after reading these reviews). After reading all of these reviews I almost feel like my experiences although not perfect are still too good to be true. If there is any update positive or negative I will let you all know.

Oxnard Airport location. This place sucks. AVOID! Lazy, unhelpful, and negligent to the point of…read moreproviding dangerous driving conditions. They do not check their cars for the most basic of things, even safety. Check your tires before leaving, as I got a car with a flat and other tires not inflated properly. Of course by the time I really started to notice I was hours away, and they will not help! Another time the car had a piece of the mudflap with screws from a prior renter's mishap stuck in the wheel well, rubbing against the tire. Again, I did not notice until well underway, thinking that the car was just a cheap noisy one. They do not fill up their cars with gasoline, and will tell you at check out that it is full. MAKE SURE TO CHECK before leaving. They do not clean their cars! Unbelievably disgustingly dirty. I spent half an hour cleaning it before I could use it.

Very helpful in deciding what size truck I would need. There…read morewere many sizes of trucks to choose from. Explained how tho use the truck, so I could understand. Great Business to work with!

Where do I start? They don't list any pricing, so you have to call. I was quoted 79.95 a day for…read morea truck. Showed up and now it's 89.95. I made a reservation for 10am. The extremely rude and confrontional employee at counter says truck is due back 8am. I said.. OK, it's just I rented another truck at Enterprise and it was a 24 hour rental. He says "this isn't Enterprise". Well, yah. He then informs me that I need to refill the tank with gas(of course), but I need to provide them a receipt or they will take the truck and refill it at 8.00 a gallon. He was correct, this isn't Enterprise or any other place I've rented vehicles from. I'm doing the walkaround and I notice the check engine light is on and I'm told "not to worry". BTW, in the pics you'll see how they conveniently placed the sticked over the check engine light(hoping nobody would notice?) I don't have much of a choice at this point, so I do my business and luckily the "bucket of bolts with 150k miles on it doesn't fall apart". I will NEVER use these rude and unscrupulous people again.....EVER.

Good clean car and my price was very fair. Renting car was quick and return was fast.read more

I've been using Enterprise in Ventura/Oxnard for years and this branch is my favorite purely…read morebecause the team there is awesome. Had an issue with a past rental and Odell was super helpful in getting it all sorted out. Big thanks to this branch for always being so helpful and awesome when traveling can be stressful

I will be honest and say that walking in Friday morning to begin our rental for the weekend I would…read morehave rated much lower. The 1-800 number did not give us an accurate estimate and to my surprise the amount was more than I expected. What changed my mind is my interaction with the lovely lady that helped us. I can't recall her name to save my life but I really want her to know her service was outstanding. So I will describe her, she is a tall Latina with Curley blonde hair with colored eyes. She was professional and very understanding of the situation. She explained what was not quoted correctly, what the charges were, and the reason for them. She worked with us and made an adjustment to the price to be fair to us given the circumstances. Upon return the 15 passenger van the following Monday there was another hiccup but this time it was my fault. I totally misunderstood their charging policy. I was under the impression that if I would turn it in by COB Monday I would not get charged the additional day. That was not the case and I am not going to lie, I was very frustrated. So why give a 5 star rating for service that wasn't flawless? Because just like the lady the Friday before, the gentleman at the counter put customer service and satisfaction first. He adjusted our price to reflect what I was expecting to pay. Nothing is ever perfect but working with a staff that understands customer service makes all the difference. Thank you so much for making my rental experience a positive one. We will definitely be renting from you again. We will just avoid the 800 number and go directly to your location LOL.

This 1 star is for Dmitri, i hope i write his name correct…read more We came there to pick up the vehicle that we booked online. Original, we booked 1 day costed $68.5. My husband wanted to extend to 4 days rental. They told me the cost $324. I said how could 1 day $68.5 and time 4 that comes to $324? That Dmitri told us the price appears on their computer like that, we take it or not, thats it. He said the price on different days, the rate would be different. I said fine, give me 1 min and i would go online to book the new booking right away with 4 days rental period then. And the price comes out still $274 as i said for total 4 days included tax and fee. That was what costco website said. And they still told us now the total would be $292. I asked why? The final price we got supposed to be the price we got confirmed that said included tax and fee. Dmitri talked to my face that "you guys always brought troubles, i had no choice that dont let you guys rent our cars, i must take u guy, so you want it or not, thats it". I was shocked. Firstly, who does he think he is that he could talk to customers like that? I have no right to ask why the price is different than what our confirmation said? Secondly, we came to give them business 2-3times per month. The "trouble" that he talked about, that 2 times in a while before, we booked online "full-sized car", and when we came, one time, they gave us the sport car and asked us must take it or have nothing for us. That was why i was mad and argued that was not the option that we chose. If they didnt have fullsize avai, they should put out of stock online and let us choose another location, not like pushing us take whatever they want. Another time, i booked 1 day before the day i picked up, i came and they said there were 21 booking before me, they didnt have car for me. How could i did not say anything? The "trouble" he talked about is my fault or enterprise system s suck? Other employees that i met both on oxnard and ventura were very nice talking and polite, except this guy. Cant accept that a service employee could talk to customer like this. What a rude enterprise service!