This is the Ventura arm of Elegance Limousine in LA…read more We had a unique situation in that we had to get a bunch of 13 yr old girls, the birthday girl and her guests, from Ventura to LA, and in a way that started the party, but dissuaded the safety concerns of their parents. And then back the next day. I reviewed the heck out of Elegance beforehand. New, safe Mercedes Sprinter vans, not cobbled together limos where the brakes may or may not be able to handle the extra weight, etc. And the staff had to be top notch. I spoke to Steve on the phone, who answered immediately the first time I called and every time after. In fact, communication was not a problem w both Steve and the driver calling us to let us know the driver was out front both times the girls were picked up. From negotiating how we were going to pull this off and rates, I could tell Steve ran a tight ship w regards to punctuality, so we worked out extra time for the party bus to sit out front of our house while the girls were dropped off by their parents, including letting the tall dads go inside to see if they could stand up. (The 6'5" dad just had to bend his head a little, which he considered a revelation.) As the girls arrived, their bags went into the party bus while they came in the house to eat lunch. NO EATING IN THE PARTY BUS. Drinks no problem, but no food due to the smell going into air ducts. We didn't balk because we were appreciative of how clean, fresh and new the vehicle was. It wasn't just clean, it was pristine, and if that was the policy that got it to us that way, fine, but we didn't know ahead of time, so we just switched gears and the girls ate inside the house instead of on the bus. Regarding the drivers, I only saw the one who picked up from our house in Ventura, but I was informed the driver coming back was just as friendly and professional. Both drivers arrived 15 min early as they always do, according to Steve. THEY DON'T COME TO THE DOOR. The 15 min gives time for the client to be in the vehicle ready to go at the exact time they are scheduled. Well, when the client is a gaggle of tween girls ... there was a bit of a scramble to get them out the door in time coming back from LA. A lesson that if they want to grow up and make enough money for a personal car & driver who will wait on you, go ahead but, in the meantime, mom and dad are paying for it and the car company has other clients, so you only have a window of their time. As for the Ventura driver, Al, he was dressed in a sharp black suit, happy, friendly, he introduced himself to the girls and spoke their language as he explained the stuff in the back they could control like the light show and music system using music from their phones or something. It was Greek to me, but he didn't even have to finish the whole explanation, they knew exactly what he was talking about. Because of the extra cost of the party bus, compared to a limo or sedan, we were going to send the girls down to LA in the party bus, but bring them back to Ventura the next day in a sedan. Guess what? Steve had the girls picked up in LA for the ride home not in a sedan, but a Party Bus. We had already paid ahead of time, so it was a no charge extra, a gift, a great end to a great party bus experience.

We reserved a party bus for my daughters 17th Birthday. We were very pleased with their service. I…read morehad all my questions answered in a timely manner. Steve was very nice to make last minute charges for me. The pricing was reasonable compared to other I had checked out.Our driver was 15 minutes early and drove the teenagers safely. He made sure to call me when they were dropped off at their destination and when they returned back home. I would highly recommend them and I'll be using their service in the future.

Best service and a great time ! If your trying to party or do special date this is the way to go !read more

Had the most amazing time ! We used them for my sisters wedding and they were super professional…read moreand limo was extravagant. Mark is a gem !

We used Sapphire Limousine Services for a wedding and it was honestly one of the best decisions we…read moremade. Everything went exactly how we hoped it would. The Sprinter limo was really nice--clean, comfortable, and had plenty of room for everyone to enjoy the ride. Vick was great from beginning to end. He was easy to reach, kept things simple, and made sure all the details were handled so we didn't have to worry about anything. That kind of reliability means a lot, especially on a big day. The driver showed up on time, everything ran smoothly, and the whole experience just felt well organized and taken care of. I'd definitely recommend them to anyone looking for a solid, dependable limo service, especially for a wedding or special event. Would absolutely book with them again.

Terrible limo experience that was the lowlight of our wedding night…read more- Bluetooth wouldn't function. Had to drive with no music. Driver attempted to connect to Bluetooth like 10-15 times before giving up - Driver missed our destination and drove to a dead end. Took literally 20 minutes driving slowly in reverse with annoying beeping sounds going off throughout the entire 20 minutes - I paid $1,500+ for this awful experience + $150 tip even though the driver didn't deserve it - Owner/company has the audacity to request a 5 star review - Wife left a bad review and they reach out to bribe us to take down the review I'm sorry but your limo service genuinely sucked and i don't recommend your service to anyone. stay away from this company, probably all fake reviews or paid reviews

Took my boys to Charger game for 16 bday. Driver was awesome boys were safe!!! Stephenread more

Awesome responsive service. All inclusive including tip. Highly recommend! I have used them in the…read morepast and they came through in q pinch when I tried to go cheap and use another company.

To begin with, I had an immediate response from a request I made for a price quote. Minica then…read morecontinued with excellent communication with me about our ride, timing, etc. I received a reminder 48 hrs and 24 hrs ahead of time. I was sent the name of our driver and his phone number. Josh showed up 10 minutes early and was an excellent driver. The limo was super clean. We will definitely use this service again. Great experience all around.

Needed to schedule service to Burbank airport and return from LAX. Got some quotes from Yelp to…read morehelp decide who to go with. Executive wasn't the cheapest or the most expensive but they were local and the reviews they have are all good. Every part of the booking process was clear and easy. They continually provided feedback and reminders of the upcoming service. Ruben showed up about 5 minutes early (at 5:30 am) to take us to the airport and the car was very nice, got us there in plenty of time. When we returned to Lax, I sent Ruben a text (at 10:30 pm) and he was there to pick us up in about 3 minutes. When we got home, he brought all the luggage inside for us. I will definitely be using Executive the next time I need a car service and will recommend them to anyone.

Ojai Limousine helped me out in a pinch to get to LAX. Always helpful and informative they make…read moretraveling seamless. Cheers

Terrific service! Jon was very responsive to our request for a very early (3AM) ride on a Sunday…read morefrom Ojai to SBA. His colleague picked up our family members right on time. Our family reported that their driver was delightful and all arrangements were easy. We will most definitely use Ojai Limo in the future. Excellent!

Everything was fantastic! This was our second time using Silk Road and it was outstanding. Ozzy was…read moreour driver extraordinaire, he provided wonderful insights & information on the areas terroir, vineyards & wineries. Our family of 5 celebrating my birthday with our 95 year old Dad was perfect. Priscilla, the owner arranged everything and Ozzy had great suggestions for our lunch. Thank you Ozzy for an incredible time.

Great service. Super helpful. I needed a last minute ride from LAX to SBA. They we so accommodating…read moreand helpful. Driver (Erin) was terrific!

Thank you American Luxury Limousine for making my birthday incredible! We had an absolute blast…read more I had the pleasure of working with Rachel, who helped me through the process start to finish. Not only did she help me decide what vehicle would work best, she DECORATED it with my favorite colors and beautiful balloons! The extra time and effort was so appreciated and it made everything that much better. Rachel stayed in contact with me from the time I booked to the day after the event to check in and see how everything with. She answered all of my questions, was super responsive and attentive, and was just such a lovely person to work with and chat to. It was such an above and beyond and personable experience - I saved her number in my phone as "Rachel Bus Boss"! Our driver Rosalyn was the best - such good vibes, kept us safe and was super attentive and made sure we were all having a good time. I wish I had more (and better) photos but I was just having the time of my life! :) I'll definitely be booking with them for any of my future party bus etc. needs, and you should too. (For those curious, the theme was "Last Chance Soiree", and everyone wore something they've only worn once as a chance to rewear it!)

We hired a limo for my mom's 90 birthday and it was terrific!! All went beautiful! Our limo driver…read morewas fantastic and Rachel went above and beyond to make sure the limo was decorated beautifully for my mom's special day. Many thanks to American Luxury Limousine for the beautiful memories that were made! My new #1 Limousine Service!! Without a doubt the nicest limousine we have ever hired!

Beware!! These guys are completely scamming people. Hired them for my wedding. Bus never showed up…read moreto bring guests. Try calling... Gil, Mark...whoever... no one answers, no one returns calls, no one is responsible, no one owns the business... if you do get ahold of anyone they tell you their drama... absolute amateurs. Pathetic. Thousands of dollars wasted.

Super clean, on time, and very friendly. Definitely recommend for all your special occasions!read more