I monitor my account with Sparklight, ironically, through the internet. I fell behind on my bills…read more But, Sparklight have me until August 25th to pay my bill. Great! I am a paralyzed veterans and that is the date that I received my disability payment. So, on August 25th I paid my bill. I discovered, however that earlier that day while I was out (paying bills), Sparklight came to my house and physically disconnected my service! They gave me until August 25th to pay my bill. But, disconnected my service because I didn't pay it earlier. I spoke with two different representatives, asking them to reconnect my internet because I paid it on the date that was reflected on my account as the due date. As if scripted, both representatives dug in their heels and refused to reconnect without me without paying extra money (being penalized). They both stated that they sent me a letter a month ago, which I'm sure is sitting at the bottom of a pile of mail that I received throughout the month. They said that the letter required that I pay earlier than what was reflected on my account online. I'm sorry, but who memorizes due dates on a letter. But, it turns out there actually wasn't a due date. You have to calculate 30 days out from a particular date that's on the letter and memorize that. I didn't do that. I based the due date off of the date that's reflected on my account that I accessed through the internet on the site that they maintain. It's a gotcha game! They send you a letter with one due date. But, then mislead you to believe that your actual due date is what you see on your account when you access it on their website. This is unethical, and they know it! My account, on their website, that they maintain, said that I had until August 25th to pay my bill. I paid my bill on August 25th. They disconnected my service anyhow and refuse to reconnect it without penalizing me first! I had been a good customer of theirs for over 6 years. And yet they refuse to treat their customers right. They also script their employees to justify their unethical practices!

Rarely does one say good things about their cable TV and internet company. But I am very happy with…read moreSparklight. After exiting two weeks with other providers, Sparklight responded within 48 hours and fixed my problem quickly. My only problem is that I am just using Sparklight as I winter in Florida. Please come to Indiana and I'll change to you immediately.

Internet/streaming speeds are great. BUT- They have the…read moreabsolute worst team for install. We have had our line buried multiple times. I use that term loosely. They don't seem to know how to bury a line. Killed my grass, and the line is still exposed in multiple places. Even after they had to come replace and re-bury. IDK who they actually hire to come do that work, but there really do not care one bit. I was also told by them that they cannot guarantee the team they send out will properly bury the line because they contract it out. Said I can totally stand out there with them and tell them what to do or bury it myself. Price is great in the beginning, but will definitely go right up. Making it not worth the hassle. Honestly, I'd try one of the other services.

They started out okay with good new customer pricing around $60/mo for Internet. The customer…read moreservice dropped consistency over the years as they became more established and the prices kept going up. By the time I switched to spectrum I was being charged &120/mo for the same basic service.

20 years ago when I got cable Internet from Comcast, now Xfinity, they were revolutionary in their…read moreservices. I defended this company when others started reporting multiple outages over the last 12 months. I said I'm sure it's just an acute problem. Then that acute problem started happening in our home. We live in Atlanta. For the last two weeks for at least half of the day, our Internet goes completely out. They've sent technicians out, they've charged us money, knowing that they were actually doing a complete overhaul of their network. There's no recourse because we're not a business account. I only use them for Internet and I pay $175 a month. For what! To be ignored? To not get clarity on why the outages keep happening? Blaming our connectivity at our home? Absolute joke. Not that my little $175 a month matters to that organization, but going forward I refuse to do business with them. If you guys want a real provider, I recommend transferring to AT&T fiber, and if you were reimbursed for your Internet, like I am for my company, go all out and get the maximum 5Gig, $140 a month AT&T fiber. Again, I'm not naïve enough to think my $175 a month is any impact, but I suspect they are on the verge of losing millions of customers for their lack of doing nothing. When Verizon had an outage on the East Coast however many months ago, without calling without question they just automatically gave us a credit of $20. To me that showed initiative. What Xfinity is doing is just flat out criminal.

Worst TV provider ever, period! First , no streaming of IU game on Peacock Terrible broadcast…read more Second, now ABC sounds like an 8 mm projector instead of broadcast. What a waste of what we pay a month!

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

My ATT internet service was inconsistent until it quit forever. They told me they were not going to…read morereplace the faulty cable and I would have to find a different service. Of course, they continued to charge my account even though I was not getting service. Getting them to correct the billing errors is like trying to herd cats. Either your phone call gets cut off or the promised credit doesn't occur. ATT management has NO RESPECT for the customers. Not recommended.

Wow! Jim Wagner traveled to Jeffersonville from Jasper to…read morefigure out why our service was SO slow. Jim is very personable and does work like he would do at his own home. I have never met a more dedicated and professional technician, in ANY trade, in my 65 years. Mr. Wagner worked tirelessly, non-stop, without a break on this service call, replacing our cable line from pole to house and installed a new modem and router which replaced our obsolete modem/router combo. I was thoroughly impressed with him hauling a 28 foot ladder under a playhouse and around the backside of a shed next to a fence to get up a pole. Carrying the huge spool of wire from truck to backyard made me think this guy is worth everything he gets paid, PLUS some more. Before he left, he ensured we could get our cell phones, computers, Ring doorbell camera and Wyze camera's online. Mr. Wagner is the kind of guy you meet once in your lifetime. Whatever you need done in life you want a Jim Wagner to do it. I believe you couldn't get better. He works like a beast while being super cordial. Jim is nearer retirement than the younger guys, but surely not outperformed. He would be a great instructor and mentor at Spectrum. Everyone should imitate his work ethic and demeanor. Thank you Jim for all you do. Thank you Spectrum for hiring guys like Jim Wagner. LASTLY, our internet is now running liked greased lightning. *****

Just the facts. The Jasper Spectrum office permanently closed over 8 months ago. Anyone who…read moredecides to cancel service now must return their boxes to either the Evansville Spectrum office or The UPS store in Evansville. Both roughly an hour drive from Jasper!

If I could rate zero I would...I go south each winter now I'm retired...I called in December when I…read moreleft in an attempt to put service on hold until mid April upon my return...customer service said "of you shouldn't do that because you are grandfathered in on old pricing and doing that might cause an increase in your bill when you return...so I paid them over $1000 to keep it going. I got back and my bill increased $50 per month anyway as of April 23-I'm thinking of taking legal action

Not only does this company have the worst TV line-up, they have had my refund for over 2 months and…read morestill not issued the check. I returned the equipment and got a receipt for it on June 28. They say they wait to issue the check until they are sure I have returned all equipment and have no additional usage charges coming in. This is criminal and this has to be the worst company to do business with in the entire state of Indiana!!!!!!

Staff is very helpful and very considerate. They also seem very knowledgeable about their phones…read more They need more help but good help is hard to come by these days!!

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

I have had Internet with this company for a few months. Speed is 200 MBs a second but, even with…read morethe Affordable Connectivity Program, my bill for the last two months has been $80.00 each because I have to use a Fire Stick to get the DirecTV Stream App to watch television in my bedroom. I found out, it uses a lot of data that way. For that & other reasons, I'm switching to Frontier Internet. No Data Overages charged.

From the owner: Serving more than 800,000 customers in 21 states with high-speed internet, cable television and…read moretelephone service, Sparklight (formerly NewWave) provides consumers with a wide range of the latest products and services, including wireless internet service, high-definition programming, and phone service, with free, unlimited long-distance calling in the continental U.S.