20 years ago when I got cable Internet from Comcast, now Xfinity, they were revolutionary in their services. I defended this company when others started reporting multiple outages over the last 12 months. I said I'm sure it's just an acute problem. Then that acute problem started happening in our home. We live in Atlanta. For the last two weeks for at least half of the day, our Internet goes completely out. They've sent technicians out, they've charged us money, knowing that they were actually doing a complete overhaul of their network. There's no recourse because we're not a business account. I only use them for Internet and I pay $175 a month. For what! To be ignored? To not get clarity on why the outages keep happening? Blaming our connectivity at our home? Absolute joke. Not that my little $175 a month matters to that organization, but going forward I refuse to do business with them. If you guys want a real provider, I recommend transferring to AT&T fiber, and if you were reimbursed for your Internet, like I am for my company, go all out and get the maximum 5Gig, $140 a month AT&T fiber. Again, I'm not naïve enough to think my $175 a month is any impact, but I suspect they are on the verge of losing millions of customers for their lack of doing nothing. When Verizon had an outage on the East Coast however many months ago, without calling without question they just automatically gave us a credit of $20. To me that showed initiative. What Xfinity is doing is just flat out criminal. read more

Worst TV provider ever, period! First , no streaming of IU game on Peacock Terrible broadcast. Second, now ABC sounds like an 8 mm projector instead of broadcast. What a waste of what we pay a month! read more

How can this business survive? They are poorly trained and lie! Both the agent and manager are very poor examples of human beings. Even when they are caught in a lie they just keep lying! Since they aren't properly trained they just make crap up. They need to clean house! This is in regard to Xfinity on College Mall Road. read more

Do you like your time and money wasted? Go see Cody and Leon! Do you enjoy being spoken down to by sales people? Cody's team does that too!! If you have questions they cannot answer them! The mis management of this store is obviously from the moment you walk in the door. There is no greeting from staff or management. They could care less about your client experience. I was told by my tech that a charge would be dropped and the store didn't drop it for me. Along with emailing Cody and Leon's upper management and not hearing back there customer support is lacking. Drive to Columbus and avoid this store! read more

After years of unreliable service we took back the box and cancelled. KEEP THE RECEIPT because we were told there was no record of either in their system and billed us as if nothing had changed. Any effort to get a correction is only met with a sales pitch for another deal. read more

"The future of awesome." That's what the Comcast/Xfinity commercial claims awaits the company's customers. Nothing could be further from the truth. It's not "awesome" to pay a king's ransom for their so-called "Internet Blast" service (the highest connection speed they offer), which invariably slows to a crawl or crashes entirely several times each and every day -- more often than not during an important business video conference call or at a crucial moment of a game (i.e. bottom of the ninth, bases loaded, two outs, full count) streaming live. Other than recommending "unplug the system, wait ten seconds and reboot," they do nothing -- and I mean nothing -- to solve the slow connection/constant crashing problem. As soon as AT&T offered reliable and considerably faster fiber service in my neighborhood, I dropped Comcast like a hot potato. Good riddance, Comcast. You suck more than any words can describe. read more

From my experience so far with this awful company I went to talk about my bill on the live chat because it is a ridiculous high number for no reason. I was talking with the person and I told them to break down my bill he then starts talking about upgrading my service and telling me If I pay 20 bucks more I can get so much better stuff and he told me the price and it was "199 dollars" I was kinda skeptical my bill right now is $180. I looked up what he was telling me and on their website it's priced at $130 for what he was trying to sell me for $199 anyways it's ridiculous how much they try throwing you off I mean I was just asking why my bill was so high at first. It's like they try to put some hidden fees in it I would never recommend this company over AT&T and I've had pretty bad experience with AT&T before. Oh also this man kept me in this stupid live chat for 1 hour and 50 mins many times I was trying to tell him I have to leave, he just kept saying if I do this will you want this deal I mean I felt like just telling him calm your tits and get a life bud. read more