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    Soft Touch Moving & Storage

    2.8 (9 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Soft Touch Moving & Storage

    In-state moving

    Out-of-state moving

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    9 years ago

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    College Movers & Junk Hauling

    College Movers & Junk Hauling

    3.8
    (32 reviews)

    Isaac and Daria helped us today, they were great! Right On time and worked fast. Super respectful…read moreand nice. Definitely not afraid to work! I will definitely be calling again.

    Where to begin? First, their communication is terrible because you'll talk to someone and the next…read morecall or text goes to someone else. I called and setup a time - I called back and the guy said I didn't have a move scheduled (got a text confirming I didn't have anything scheduled). Then people showed up at my house (I wasn't ready). The company blamed me even after I showed them the text and the call where the guy said I didn't have an appt. Move time comes - the guys are aloof and unhelpful. They didn't ask if I was okay leaving the doors open (they propped them up immediately). So then I had to find my cat. They used the front and back (while they were only two people) and messed up the door frame to the back - with nails sticking out that could've easily poked my kids (I'll come back to this). That's bad enough but professionals would have at least mentioned what they did (not try to avoid it). Professionals would say, "We screwed up - how can we help". I know this because I hired professionals after this company failed so miserably and they did something considerably minor and immediately were like, "We're sorry - that was our mistake." And that was it - taking simple accountability was all that was needed and I could not have cared less (although as professionals, they didn't screw up nearly as badly as College Movers). Back to College "Movers". They damaged furniture. They poorly packed and took very little of what I asked them to take and then they stopped before the time agreed upon and had the unmitigated gall to ask me if I would be tipping them. When the crew that came after these guys saw how they literally had thrown my things in a 10x20 storage unit and taken up a ton of space with not that much - they laughed (because these guys are laughably pathetic). Even sadder? I'm in no way a professional; the movers told me they had no way to understand how to take apart a bunk bed. I did it in the 20 minutes after they left (by myself). They are, simply, lazy. And that's fine - be lazy (but don't be movers). The worst part is that for each issue raised, their company took absolutely no responsibility. Texts indicating I had no appt? I must've confused their system (and ignore the fact that I could name who I talked to, when I called and for how long). Pictures showing the damage they did (but had not happened in the 4 years I previously lived in the home or from the movers I hired AFTER them because they were so bad) - must've been poor craftsmanship of the house, furniture, or magic. At no point was someone able to say, "You know, we could've done better." It has been (repeatedly), "Well, actually ..." If you want college movers in the vein of frat guys who are bad at their job, uninterested in professionalism, and adding to the litany of why moving sucks - these are completely your people. If you'd like a good company, go with "Moving You Forward" out of Terre Haute or "A Better Way" or literally any two people off the street.

    All My Sons Moving & Storage

    All My Sons Moving & Storage

    1.6
    (79 reviews)

    would like to express my appreciation for the outstanding service provided by All My Sons. I called…read morefor a quote and was able to receive same‑day service, which was greatly appreciated. The staff and moving crew were friendly, professional, and exceptional throughout the entire process. Jaylen and his team arrived promptly, got to work right away, and handled all heavy items with care. The entire move was completed smoothly and efficiently. I highly recommend All My Sons for any future moving needs.

    1 STAR -- DO NOT USE ALL MY SONS MOVING…read more We were quoted $1,400 for a full household move scheduled for January 27, 2026, confirmed multiple times over two weeks. This included 3 movers, 5 hours (including travel) and a free kitchen pack. We paid a deposit and reconfirmed all details by phone and text. On the morning of the move (9am), we were asked to reschedule due to crew issues. This wasn't possible as we had already packed, arranged childcare, and have 2 infant children. Arrival time kept being pushed back, and the movers didn't arrive until 3pm. I asked if there would be enough time for them to finish the job and they said yes. By early evening, the truck was full and the job was nowhere near complete. We were then told the movers were reaching their legal work-hour limit. At that point we learned: * Our move was allegedly not marked as confirmed * The free kitchen pack was missing from the manifest * The manifest incorrectly listed seven deep freezers (we have one) We were told only essential items could be unloaded and that the rest of our belongings would be stored overnight in freezing temperatures and we were required to pay $800 even though they job was not anywhere near done. We were then quoted $2,200 for that unfinished day, despite the original $1,400 quote. The following morning, no one arrived at the promised time and no phone call as promised. When they did arrive later, they required payment before unloading and stated the final total was $3,300. They offered two options . 1. Pay $2,200 which takes off the second day 2. Pay the full $3,334with a 25% discount We refused as we should not be responsible for the second day and them not completing the job as promised . They had our belongings returned to our original home. The moving crew themselves were professional and hardworking, but management and office communication--largely handled through a Texas corporate office--were entirely misleading and ineffective. DO NOT TRUST THE QUOTE or the communication. I would not recommend this company.

    Move Indy

    Move Indy

    3.4
    (43 reviews)

    The three kids who showed up to do our move were friendly and congenial. They wrapped absolutely…read moreeverything in padding. Which was both good and bad. Kept things from breaking, but also added hours onto the job and don't really seam necessary for quite a few objects. Overall, there were no major breakages and our stuff got moved. But this wouldn't be my first choice for movers.

    We hired Move Indy to pack and load our moving trailer for a cross country move. It was a 3 bedroom…read morehouse with a full garage. We expected a professional crew who would take care of our items and pack them with precision and thoughtful placement. On the day, the crew showed up and worked very fast. They were working in multiple rooms at once and then loading the trailer. It took them the whole day to get it all done. They were very nice young men and we thought they did a good job... in the moment. Once the trailer arrived a week and a half later - we found out what really happened. We only have enough hanging clothes to fill 2 wardrobe boxes, yet we ended up with 15 of them... thats because their version of "packing" was just dumping everything into these big wardrobe boxes, no organization, no precision, just dumping everything. Of course we were paying for each box they used, and wouldn't you know it... the wardrobe boxes were the most expensive. Additionally, several of our furniture pieces are damaged including brand new chairs, both our new washer and dryer (they put a metal bed frame against them in the trailer that rubbed on it the entire time in transit) broken lamps, broken legs off tables, missing items, etc. I took photos of everything and sent them an email about it - I got a response that they would fix and/or replace the damaged and broken items. I then get another email a few days later that they were going to open an "internal investigation" and something about how they aren't responsible because their liability ends once they leave the job site. My items have been locked in a trailer of which I have the only key and somehow its not their fault, or they didn't cause the damage. I have emailed them at least 4 more times since then asking about the results of the "internal investigation", etc. and they have not responded. They will not respond back to me. We hired them based on reviews that they were the BEST in INDY!!! That is a absolute lie. I cannot speak to their small 1 bedroom across town moves - but DO NOT HIRE THEM FOR LARGE HOUSE PACKING AND LOADING! And to the Move Indy Rep who will undoubtedly respond to this review with some BS about "Thanks for the feedback..." - don't bother. You are only responding because I am calling you out publicly - shame on you! Do what you said you were going to do and repair/replace my broken items.

    Soft Touch Moving & Storage - selfstorage - Updated June 2026

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