After looking around Bloomington and asking for recommendations for tile and a contractor that would do a great job, Carpet Plus Color Tile came up on several occasions. We trust the word of mouth approach when it comes to home repairs and projects. We heard nothing but great things about Carpet Plus Color Tile and we furthered our research online with reviews and again found that they were top rated. However....it didn't get off to a good start for us once we had the initial consult in our home. The tile we ordered for our 88 square foot bathroom and for the surrounding walls around the tub/shower, took some time to come in and that's completely understandable. We were told a date to start and that came and went. The tile came in and the tile was waiting on them, we weren't waiting on the tile to get the job going. We would be told a day to start and then another and then another. They started almost a whole week after we were told. The first day, the gentlemen that was assigned the job at our home, came at 3:30 on a Wednesday and worked two hours. This included him turning his shop vac to the setting that blew all the dust and debris from his vacuum INTO the air and into my son's bedroom instead of sucking up the mess off the bathroom floor. We were initially told the job should take about three days and it in fact took six. The following week, we had plumbers come to place fixtures in the tub and place the vanity. When they went to put the fixtures on, we were told they couldn't because the tile guy grouted over the brand new plumbing that we had replaced for this very project. We had to call Carpet Plus Color Tile and let them know we needed someone to come fix this because our plumber (that we were paying hourly) wasn't going to be able to continue HIS job until the grout was fixed. We called the main store off Liberty drive and the manager there told us that "Carpet Plus Color Tile's job was done and there wasn't anything she could do." That they had "done their job". After discussing with them that this wasn't going to work, they sent someone out to remove the grout. Another week goes by and we discover that there are places in the tile and grout work where there isn't even any grout and you can literally see through to the drywall on the other side of the tile. This all started when we ordered our tile over Spring break and it is now almost the end of May and we are JUST now finishing up the job and mistakes made by the initial gentlemen that they highly recommended and proudly stated he was the best they had. We are beyond disappointed. Not sure if this is a fluke account for them that just kept having issues here or there but when you pay good money for good work and good product, it should be done right the first time. I feel bad for the gentlemen who has been here twice now to fix someone else's mistakes. Absolutely not what we were expecting from a company with such a great reputation. Not sure what went wrong.... read more