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    Flooring America

    4.0 (1 review)

    Services - Flooring America

    Carpet cleaning

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    11 years ago

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    Stanley Steemer - Vent with debris, dust and trash

    Stanley Steemer

    (9 reviews)

    UPDATE: their team came back out and finished the job to our complete satisfaction…read more Total scam. Our professional moving company hired them to clean our leather couch while managing our move across town in October of 2022. They sent a pleasant cleaning guy who like to talk and he took about 3-4 hours to clean two counter chairs and the couch. All seemed okay, at least until I moved into my new place the very next day and l looked closely at the couch. See Couch photos attached. Dirt, grime, dog hair and dead bugs remained in every crevice of the couch. It was totally disgusting and appalling. I had already paid our moving company so Stanley Steemer received payment through them. Frustrated, I called Stanley Steemer and asked them to return and finish the job. A manager (?) came to my house and inspected the couch, and he apologized and agreed that my couch was not cleaned properly and needed to be re-cleaned. We agreed he would send out the cleaner on the following Monday but no one ever showed up, and when we never received a phone call we realized Stanley Steemer is a dishonest company and we gave up. Fast-forward to now, and our HVAC vents in our 1950s home needed cleaning. After living in our home for 17 years our home is finishing up major renovations we started a year ago. The vents were visibly dusty, cobwebby and contained toys and debris --due in part to our son who has autism and liked to use the vents as a hiding place. My husband called around for estimates for vent cleaning and without remembering our previous experience with Stanley Steemer (I was the primary contact for them last year) he invited Stanley Steemer to provide an estimate. Stanley Steemer's sales representative came to our home, looked at the vents, and gave us a quote. My husband clearly communicated to him my serious misgivings with having them return to our home given our completely unsatisfactory experiences with them cleaning our couch last year. They assured my husband that they were sorry, and that they would look into what happened last year and would make sure they made up for it with an extra-good job on the vents. So we went with Stanley Steemer, gave them a second chance, and today they came to clean our vents -- and they failed miserably. My husband greeted them on their arrival and at my request stayed to supervise. After about 1.5 hours my husband had to unexpectedly leave but let the Stanley Steemer guys know he would return shortly. He returned 45 minutes later to an empty house as the two guys were gone -- and guess what? They left at least two vents untouched (photos below) and at least one other that had cobwebs in it. My husband took the below photos and texted them to Stanley Steemer with the message that their work was incomplete and unsatisfactory. We have already disputed the $540 they charged to our credit card, and we will never welcome these fraudsters back into our home.

    The sad part!! how many people has he done this to. that were too frightened to report him. now…read morelive in their home scared to death of having the next carpet cleaner, handyman, or any service person in their home out of fear. Your home is your safety net. How many safety nets have this guy broke??

    Stanley Steemer

    Stanley Steemer

    (12 reviews)

    The first visit from the Terre Haute branch had to be rescheduled due to broken equipment. On the…read moresecond visit, the spots that particularly needed attention were gone over lightly, but were not well cleaned and left very wet--we firmly believe this was due to bad equipment, not the young man doing the work, as well as the short amount of time allotted our job. To rectify the mess left behind, we utilized an older, smaller Hoover cleaner with cleaning brushes that we own but is difficult for us to use due to our physical limitations and had much better results when we went over everything again. Called the Terre Haute office to let them know we were not pleased and why, and before I could fully detail the reasons, the manager/staff member began talking over me (apparently no one other than he knows about clean carpets) even after I interrupted his tirade and asked to be allowed to address my concerns. At that point he asked if I wanted their staff to make another visit and after the attitude he had dished out, I told him I would not want him or his staff on my property again. He then informed me they would give no discount nor refund and hung up on me. The entire time, I was speaking with a witness in the room with me and she confirmed I was never rude to the man, just trying to tell him how poorly the carpet was cleaned--again, due to what I believe is bad equipment. I would advise anyone considering utilizing this particular office to be very wary. Their website makes big promises that unfortunately do not pan out.

    I was extremely satisfied once again with Stanley Steemer. Great value and reliable service! I…read morewould highly recommend them for all of your carpet cleaning issues. Paula Warnick Terre Haute Indiana

    Flooring America - carpeting - Updated October 2026

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