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    PuroClean of Terre Haute

    PuroClean of Terre Haute

    (2 reviews)

    I have been working with PuroClean for 4 years. All employees and owner are very professional,…read morekind, produce quality work, and are fair.

    This is the company that did work on my home after the storm in 2023. I'm still trying to get my…read morehome fixed and USAA paid PuroClean/Brock in full before the work was completed. I was supposed to receive an extended warranty on the roof PuroClean replaced, yet the roof has continued to leak since it was replaced. Subsequent inspections have identified multiple concerns with the work performed, and the resulting interior damage and mold have continued to worsen while the matter remains unresolved. I also have serious concerns about discrepancies between what was represented to my insurance company and what was actually used or installed. For example, Brock represented that certain higher-priced materials, including cedar planking, were being ordered, while treated 2x4 lumber was delivered instead. He only changed it after I pointed it to him AND the insurance company. There were also discrepancies involving measurements of my home and representations that custom French doors were required when the existing doors were standard-sized. I have repeatedly asked for my leaking roof, and other issues to be addressed and for the warranty to be honored. Instead of receiving a timely resolution, the process has continued to drag on while the damage to my home gets worse. It's a horrible nightmare. Everything stated on my review reflects my personal experience and the records, communications, photographs, and inspection information I have retained regarding this project. Brock is very charming and will try to explain everything away, but charm doesn't fix a leak. When I asked if he would tarp my roof to stop more water damage occurring to my home his exact words to me were, "I would have to tarp the whole roof." A WHOLE roof HE replaced three years ago. I would NOT recommend PuroClean or any business owned or managed by Brock after my personal experience with him and his company.

    Servpro - carpet_cleaning - Updated October 2026

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