We had a problem when our air conditioner stopped working. I called air masters the next morning…read moreand they were able to come out that same day before noon. I was at work, and they agreed to call me 15 minutes before they arrived at my house so I didn't have to spend all morning waiting for them at home. I really appreciate that kind of service! The technician that came out was knowledgeable. It took him five minutes to diagnose the problem. He had the replacement part to repair the unit out in his van. 15 minutes later he was done, and I was able to pay with my credit card. Convenient! I felt that their prices were very fair. The site visit was $89 and my total bill for the capacitor part, site visit, and labor was $228. I felt that was very reasonable. I will definitely call these guys again for any HVAC problems.

Seriously rethinking why I went with them to begin with. My unit is only 2 years old, just spent…read moreabout 400 more on it, now told it could be another 1500. Don't understand why it keeps having problems at only 2 years old...is this even normal??!!

We called Edwards on a Monday. They said someone would be out Tuesday between 9am and 1pm. BY 2:30…read moreno one had shown up or called. Around 4:30 we contacted them only to find out they got held up on another job and someone will be here on Wednesday between 9am and 11am. After setting there all day the day before the second TECH shows up on time, walks in and askes the problem. Our unit needs three things but the main one is the blower will not restart unless I am there to spin it and get it going. He looks at the heater, takes a picture of the door with the make and serial number on it and says I will have to check on parts and get back with you. That was 2 WEEKS AND THREE DAYS AGO! To this day I still haven't heard back from them, and my blower runs 24 hours a day because if it goes off there will be no heat. The other parts I would have been fine waiting on but how hard is it to come up with a blower, really? Thats the business they are in. Maybe it wasn't a big enough job to waste their time. I do not recommend them.

In early 2013, one of our HVAC units was not working well. We paid someone to 'diagnose' it, and…read morethey said, "This thing is over 20 years old. Here's a quote for a new one." The prospect of spending $5000 reminded us that we had a home warranty that came with the house. Warranty company sent Edwards out. They removed excessive refrigerant, as someone else had overfilled it. A few months later they also replaced a control board. After those two inexpensive repairs, the unit ran perfectly despite never having been serviced at all until the fall of 2017 (almost 5 full years after company #1 told us the unit wasn't worth fixing). When the unit stopped working again this fall we unfortunately could not remember "Edwards." We called 2 other companies in the fall. Both charged us heavily for diagnostics and ended up telling us that the problems were too significant to bother fixing the unit and instead of clear diagnostics gave us quotes for brand new systems. (These were both companies with great online reputations.) The two companies gave us two very different diagnoses, neither of which made sense to me from a common sense perspective, and I had the feeling they either didn't know what they were doing or were just trying to upsell us. We used a space heater all winter. I tripped the breaker who knows how many times by turning on a hair dryer while running a space heater in the bathroom. Last week I was going through some old stuff and found a receipt from 2013 when Edwards came out. I called. Less than 2 business days later, the unit is running perfectly after Adam Evans found 3 leaky valves and put refrigerant in it! I can't thank you all enough for your honest business practices. Thank you, thank you, thank you. Thanks to Courtney for all the calls. Thank you Adam Evans! You are clearly very good at what you do. For everyone - If you have an older unit that is not working, and you call someone and they are not able to give you a price for a repair, they did not successfully diagnose your problem. When Edwards comes, they say, "This is what's wrong and this is what it will cost to fix it." If Edwards recommends a new unit, I will trust it's time. Adam told us today that despite it's age, the unit has apparently not been run hard and should still have some life in it. That makes sense. It's a full size heat pump that services approximately 300 square feet. Yet another senseless upsell that someone fell for when they put the addition on our house! And that's another thing. Both of the companies we called in the fall told me "no, there's not a more economical way to heat this area." Made zero sense to me. A $40 space heater worked fine on the coldest nights this winter. Only downside was not being able to leave it on when we weren't home and coming home to that super cold room and bathroom. When Adam from Edwards was at our house today, before he knew what was wrong with the unit, he said if we needed to replace it, he would recommend a smaller system. I am truly shocked by how poor HVAC service in this area other than Edwards has been for us. Amazed. And sadly, people will never know this if they just go along with the recommendations to replace a perfectly decent unit. We would not have thought to question the shady process used on us 3 times if not for the initial realization that we had a home warranty after we almost bought a new unit to replace a perfectly fine one. Please use Edwards. They are honest people, perhaps the only ones in our area from what we can tell, and if they wanted to, they could do just as well, or perhaps even better, by upselling everyone they can. We need them.

He did a very professional job servicing our HVAC that we had bought from them few years ago n i…read morehad a new wall thermostat installed. Good experience. I recommend commercial .Services.

We had a complex HVAC system installed in 2022 by a now-defunct contractor. Unfortunately, that…read moreinstall was mishandled from the start, and we spent nearly two years dealing with performance issues, system failures, and multiple service calls from other companies--none of which were able to fully resolve the problems. Commercial Services was the fourth company we called--but the first to get everything working properly. To be clear: they were not responsible for the original install. We were referred to them through Trane, and they've been exceptional from day one. They came out in the spring and got every component of our system running correctly. They returned today for our seasonal checkup, and everything continues to perform as it should. Their technicians are skilled, courteous, and honest. They show up when they say they will, communicate clearly, and take pride in their work. While I did pay for their services, I was happy to--because they actually fixed the problems and treated us fairly throughout. After dealing with multiple vendors who couldn't get the job done, Commercial Services has restored our confidence. I highly recommend them to anyone looking for professional, trustworthy HVAC service.

Bates installed a new furnace/air conditioner in my home a few weeks ago. The job was done quickly…read moreand economically in one working day. They responded within an hour after a minor issue arose. Highly recommend!!

Solid outfit here. Locally owned and operated and it shows, Matt came by today to look at my AC…read moreunit, highly knowledgeable and honest, he's 3rd generation packed with experience. Their quote for a new AC unit was right on par with the other company I had out yesterday as well. Give these guys a shot.

I called on Neil with Riverway Plumbing after a major flood in my condo. He responded immediately…read moreto the emergency, and did an incredibly thorough job. Neil was able to identify the source of the leak in one day. Because of the unusual nature of the flood (caused by exterior issues), four other companies were called upon to investigate further for an interior problem. No interior leaks were ever found, but three other companies confirmed Neil's findings. He's good at his job. In addition to being a very smart man, Neil communicates well, is kind, and very helpful overall. I highly recommend Riverway Plumbing!

HORRIBLE HORRIBLE HORRIBLE!!!! Worst customer service in my life. We hired them for master bathroom…read morerenovation. They sent a guy who spoke little English who said he could demo the bathroom in half a day. He proceeded to cut two water lines and LEAVE 20 min later without telling me (I was in the house). I called Riverway, they said he was overwhelmed and can't do the job and they can send someone else Tuesday. (This was Friday). I needed our water main back on, the girl on phone said she can send someone OR my crew can turn it back on "either way". My crew turned it on. Hours later I get home and realize my basement is flooded and ceiling busted through under the shower. Riverway owner was horrible on the phone to me!! "Your crew turned the main back on so legally I don't have to pay for this!" Terrible tone and attitude to me so my husband then took over. Riverway refused to pay for the service master cleanup/fans and has now ghosted us! All over $3,000 worth of repairs. I've texted owner multiple times and he will not respond so we have to pay for it ourselves. I'm telling everyone I know to never ever ever use Riverway!!!!

Excellent service - prompt and quick without skimping on quality. Very responsive. For us, they…read morehave done regular servicing, repairs and a replacement full system install. All the work was good and they show up on time for service calls. And the office is really helpful. Highly recommend them.

Amazing, Lisa (the one who answers the phone is receptive and showed great customer service)…read more Afterwards, the team that came to my place, they installed with everything working with no problems. Thank you!‼ I had an old 1990's thermostat. They uninstalled the old, then put this smart thermostat I bought. Thank you!‼

If I could give less of a review I would. This company does not care about customers or any new…read morebusiness. I called to request an appointment with this company to come service my furnace because I didn't have any heat. This call was made at 9am. They told me they would come to my home "after lunch", no real time was given. After what I deemed to be a significant time "after lunch" (2:30pm) I called the company to see about a time frame of arrival for my service. I was then told the repair person was stuck on another job and the secretary would call me back with a time frame for his arrival. I never received a call back after this correspondence and have not since. This tells me this company not only doesn't care about its potential customers, but also that they don't care about the three year old who lives in a home without any heat. If I would have been informed much earlier in the day that no one was going to show up for my service I could have called another repair company and had my heat fixed. Instead this business chose to waste my time and compromise the health of my child. I would not recommend them to anyone.

From the owner: Expert HVAC Services, Including Heating, Cooling and Air Purification Services…read more Products: Boilers, Furnaces, Air Conditioners, Humidifiers, Thermostats. Services: Heat Pump, Boilers, Heating and Cooling Installation and Repairs, Geothermal Groundloops, Electrical Services, New Construction, Custom Sheet Metal, Air Duct Cleaning, Available Saturday and Sunday by Appointment Only. Brands: Carrier.