I have spent a lot of money with Hudson in the last year since buying a house built in 1898 that…read moreneeded some things. I had collapsed sewer pipes, leaks from a tub and also bought a water softener and some other items. They are always fast, efficient, courteous and I have truly enjoyed having them work for me. I would highly recommend them.

From the owner: Plumbing Services - Drain & Sewer - Kitchen & Bath Remodeling - Water Heaters - Water Treatmentread more

We called several water heater installers since our water heater went out. We had quotes ranging…read morefrom $1500 to $900. Everyone seemed to be too busy to come check it out or just didn't seem interested. We called Nick at Pipe Dreams, Inc. and he came out the next day with a new water heater. He had it installed and left everything tidy in about 2 hours. That included removing the old water heater also. He only charged us $750 for everything. You couldn't ask for a nicer guy to do your repairs at a better price. We definitely recommend Nick and will call him again when the need arises!!

From the owner: |Year Established: 1993.read more

Worse service ever. Called on May 5th. Said we'll call you back next week. i called back on 19th…read moreand they said were are scheduling for Friday May 21. No one showed, now not answering. terrible Here is a picture of their great work: THIS SPACE LEFT BLANK

In 2019 we had a water line break during the winter. I called a few companies, and daughtery's was…read morequick to respond. Their website offered free quotes, and I had questioned that over the phone. They were quick to send someone out to assess the situation. Upon arrival, the job seemed harder then expected too quote, so I was told they would gather the correct personnel and be back out to the site. Upon second arrival, they had assessed the area for roughly an hour. Gave me my options of either trying to find the leak, or just replace the entire line. I asked for a quote for both options. A few days passed and I received a detailed quote of what I had asked for. Its been a few years now but i believe we were quoted $120 an hour for labor.I agreed we would just replace the entire line, rather then go through the hassle of trying to find the leak. I was not home the day they had broken ground. Upon breaking ground at 9am. They found the leak immediately, rather then letting me know they patched the leak and cleaned the area and left. I received a call around 11am saying the job was finished. I was surprised, they said they just went ahead and patched the line which we didn't agree too, however I was glad the job was finished. Until we got the bill of over $800. The bill was not itemized and had a very quick due date. We don't let bills go unpaid, so we mailed a check when we got it. I did the math of the 2 hours at the labor rate they quoted us. And couldn't figure out how it was that high of a bill. At that pricing I would have rather had the line replaced as we talked about just to be on the safe side. After paying the bill, I emailed the guy who got me the quote was generous enough to give me an itemized bill. There I saw where we had paid for the quote and the time it took to send the guys out. Their quote was not even close to what we were charged. I wrote back confused, and got a response that was less then sub par. Somewhat along the lines of " we are a Christian company, we've been in business for over x amount of years. We value our customers." That was the last I ever heard from them. Just wanted to post this. I will say they did do good work, just didn't stay true to their quote and didn't communicate as I expected them to do. This was also a project done 2 years ago.

HORRIBLE HORRIBLE HORRIBLE!!!! Worst customer service in my life. We hired them for master bathroom…read morerenovation. They sent a guy who spoke little English who said he could demo the bathroom in half a day. He proceeded to cut two water lines and LEAVE 20 min later without telling me (I was in the house). I called Riverway, they said he was overwhelmed and can't do the job and they can send someone else Tuesday. (This was Friday). I needed our water main back on, the girl on phone said she can send someone OR my crew can turn it back on "either way". My crew turned it on. Hours later I get home and realize my basement is flooded and ceiling busted through under the shower. Riverway owner was horrible on the phone to me!! "Your crew turned the main back on so legally I don't have to pay for this!" Terrible tone and attitude to me so my husband then took over. Riverway refused to pay for the service master cleanup/fans and has now ghosted us! All over $3,000 worth of repairs. I've texted owner multiple times and he will not respond so we have to pay for it ourselves. I'm telling everyone I know to never ever ever use Riverway!!!!

We had a new hot water heater put in recently and working great. Really enjoyed interaction with…read morethe technician and he provided me with both verbal instructions and written information on the new system. I also inquired about a home filtration system and was advised not really needed with the better quality of water in Monroe County. A recommendation was made for a sediment filter system as we have had some issues with some PEX water lines and their inline filters that were installed less than 10 years ago by a different plumbing company. Very nice people to work with and we were very happy with the cost of the work!

Recently bought a fixer upper and decided to call a plumber to install the new toilets ! Izac did…read morea great job Neat clean and personable ! 2 things off our list thanks guys! On time efficient and let us know arrival time

I'm not impressed. The plumber came out for a few things. My toilet was leaking. After he left the…read moretoilet continued to leak. I called them back to let them know and they said someone would come out the next day. Well know one showed. I called them back again and finally the Plumber returned. As far as I can tell on my bill it looks like I was charged for the second time he had to come back. That seems crazy to me as it was his fault he did not fix it correctly the first time. We will not use them again.

New install 5 years ago. Very disappointed. Requested service weeks ago due to heat not working. We…read morewere told their computer was down, lady wrote down our info and said they would get back to us. No one called back. I traced to thermostat and replaced myself.

They got back to me very timely. They did mention they were unable to assist me at this time…read more At least they contacted me back in a timely manner. Some other companies never responded back.

Great service, friendly and professional. Our emergency needs were handled promptly even though…read morethis service is from another area. I would highly recommend this family owned business.

I'll give a 3 star because they did show up the day they said. And, once I notified them of a…read moreproblem, they fixed it. However, when I spoke with them to start the service, I had to give a detailed list of the issues. I asked what the cost of the initial visit would be, as I'd already had an offer of $150/initial visit. I was assured it was a FREE inspection and only if they needed to do work to figure out the problem would there be a charge and only after we agreed to the charge. Ok. Day of service, a young man comes late. He says he has all of my notes, but hasn't looked at them, so he wants me to tell him the problem. I do. I take him and show him the septic tank, which was part of the complaint. He takes a picture, tells me he has to call his boss because he doesn't know anything about septic systems. ??? He sits in his truck for awhile, talking to his boss. Comes in, says we need the septic pumped out before they can do anything. And they have a truck to do that but he doesn't think it's available. That'll be $98. That's it! So, I emailed the company, explained the situation. They were sorry, but explained that the initial cost will be returned if we don't use their service or applied to the work they do. Didn't I ask this very thing in advance?! So I obviously found a different company to do the work. I did get a refund check - but what a hassle. Not an upfront company.