My previous review was based on my home being a rental and having bad renters that didn't…read morecommunicate. I'm happy to say that I called Aim to Please today when a floor drain backed up after years of disuse. It is located directly under my water heater and I had to bring in the big guns for a job that was a bit too big for me to tackle. My house is older and sits on a concrete slab. Attempts with a plunger and an auger didn't help, and I was informed up front about the fact the drain may be compromised. I was also told about a potential solution if that was the case. One last solution involved a tool that fills the pipe and shoots a high pressure jet of water. Success!! They were all very friendly and thorough, and I appreciate the steps taken to fix the problem as well as the tips given to help make sure it doesn't happen again. Make sure you check their website. Not only do they do other types of work, but there is a coupon for a discount on labor if you pay immediately. Thanks!

Same day service, good pricing, excellent clean up. Answered phone, no message required. If I need…read morea plumber, this is who I will call.

This morning I walked into the kitchen and discovered that water was leaking from under the kitchen…read moresink. Within two hours Commercial Service had a plumber at our house. He discovered two sources of the leaking water, fixed one immediately and restored water supply to the rest of our house. He recommended a new kitchen faucet to replace ours, which was part of the problem, checked local availability and I was able to pick it up on my way home from a medical appointment. Soon after I got home, another Commercial Service plumber arrived, installed the faucet and double checked to make sure that the dishwasher wasn't part of the problem. Before the second plumber arrived, the first plumber had contacted a mitigation company and they sent a rep to evaluate the situation. By the middle of the afternoon they began the work of drying out the areas that had been affected by the leak. The scheduler at Commercial Service was very kind and did all he could to orchestrate this much appreciated help. We are very satisfied and very grateful!

Speed of service was amazing. Technician listened to our concerns and fixed the issueread more

You should know they charge $100 for an estimate. And NO that charge is not taken out of the job…read moreif you hire them. They also charge for Loading their truck with copper pipe, Drive Time AND a $65 Trip Charge. Plumber arrived at 8:30 and was finished at 4:30. Charged us from 8:00 to 5:00 at $100 per hour. When we called the office, the lady said this was completely normal. The job was good. The way we were charged was ridiculous. Called Young Plumbing and they will do the balance of the work!!!!

I had them help me figure out a natural gas line for a grill on my back deck. The guy they sent…read moreover was very helpful. He pointed out exactly what I needed to do, as well as offered suggestions for future enhancements to my house's gas lines. I also went into their office to buy a part I needed to make the connection. They were able to quickly get me exactly what I needed.

Our toilet wouldn't stop running, water continuously was filling the toilet bowl and splashing…read morevigorously. We called On the Side Plumbing and they arrived within 30 minutes. The technician had all of the needed parts and was able to fix the problem in 15 minutes! The technician, Ken, was professional and friendly. We are so grateful!!!

From the owner: Locally owned and operated, We specialize in Residential Service Plumbing. Faucets, Toilets, Water…read moreHeaters and Drains. We now offer power washing Services for your home or commercial property as well. Call us for an estimate!

I won't call Bloomington Rotorooter again. I had them come to clean out our main drain line out to…read morethe city sewer under the street in front of the house. They showed up on time and seemed very professional. We have an older house with a combination of PVC, cast iron and clay pipe for the final run to the main sewer line. So like most everyone in our area we have root infiltration and I get it cleaned out every few years. The problems that followed - first red flag, they were done in 35 minutes. Very fast. Asked for the video of the cleaned pipe I always get afterwards and they didn't bother to run a camera through. It's usually a 2 minute video from where it enters the sewer to the access port in my garage. That would be extra and they were already paid up and ready to leave. They assured me they'd encountered lots of roots but the motorized auger cut through them ($400). Fast Forward seven days (2 days after heavy rains began resulting in 6+ inches over a couple days. My garage floor is flooded. The utility sink is overflowing with water (from our continually running sump pump) and the line to the sewer is obviously completely blocked. We are an older couple and never put anything "bad" down the toilet that could clog it. No kids that might find it fun to flush the cat or anything like that. Commercial Service was called and they came out after hours that night. Two hours to unclog the line. It was completely blocked with roots ($2,400). They suggested I have the hydro-jet unit available through Commercial Service out to use that to cut roots that invariably remain anchored to the inside of the line (another $1,500). Bottom line, don't waste your time and money having Rotorooter clean a main drain line. They do a half- ass job. Thanks to Commercial Service, line is all clear now and video to document.

Extraordinarily poor communication and customer service. After scheduling an appointment to have…read moreservice on my septic tank, I received a phone call as the servicemen should have been at my place. He explained that I need to call the city to determine the layout for my particular system. That's fair, except that I missed an entire day of work and arranged for babysitting when the appointment should've been happening. That's somewhat understandable, although could have been communicated when the appointment was made, however when I called the GM he explained to me "there was communication issues with both parties" NO GM, wrong answer and terrible tact. I hope the company spends some time and money training you and your extremely poor customer management style ... I am sure this is an isolated incident, but would encourage a prospective customer to think hard before scheduling with this company if they have other options.

Recently bought a fixer upper and decided to call a plumber to install the new toilets ! Izac did…read morea great job Neat clean and personable ! 2 things off our list thanks guys! On time efficient and let us know arrival time

I'm not impressed. The plumber came out for a few things. My toilet was leaking. After he left the…read moretoilet continued to leak. I called them back to let them know and they said someone would come out the next day. Well know one showed. I called them back again and finally the Plumber returned. As far as I can tell on my bill it looks like I was charged for the second time he had to come back. That seems crazy to me as it was his fault he did not fix it correctly the first time. We will not use them again.

I really appreciate Alexander. He talked me through my plumbing problem on the phone and saved me a…read morelot of time, trouble and money.

HORRIBLE HORRIBLE HORRIBLE!!!! Worst customer service in my life. We hired them for master bathroom…read morerenovation. They sent a guy who spoke little English who said he could demo the bathroom in half a day. He proceeded to cut two water lines and LEAVE 20 min later without telling me (I was in the house). I called Riverway, they said he was overwhelmed and can't do the job and they can send someone else Tuesday. (This was Friday). I needed our water main back on, the girl on phone said she can send someone OR my crew can turn it back on "either way". My crew turned it on. Hours later I get home and realize my basement is flooded and ceiling busted through under the shower. Riverway owner was horrible on the phone to me!! "Your crew turned the main back on so legally I don't have to pay for this!" Terrible tone and attitude to me so my husband then took over. Riverway refused to pay for the service master cleanup/fans and has now ghosted us! All over $3,000 worth of repairs. I've texted owner multiple times and he will not respond so we have to pay for it ourselves. I'm telling everyone I know to never ever ever use Riverway!!!!

We had a new hot water heater put in recently and working great. Really enjoyed interaction with…read morethe technician and he provided me with both verbal instructions and written information on the new system. I also inquired about a home filtration system and was advised not really needed with the better quality of water in Monroe County. A recommendation was made for a sediment filter system as we have had some issues with some PEX water lines and their inline filters that were installed less than 10 years ago by a different plumbing company. Very nice people to work with and we were very happy with the cost of the work!