I never write long reviews like this, but I was so pleased with the work we've had, I had to write it up. I called four companies to get quotes for installing a house wide heat pump/AC mini-split system. One of the companies never came out for the consultation and apparently still hasn't realized it because they never called again. The second, the consultant came inside, looked around for 5 minutes, said he had everything he needed, could not answer what I thought were simple questions and told me he would give me an estimate. Never sent me the estimate. The third was a relatively thorough and friendly consult, but their prices were simply out of our range. Harris was the fourth, came in with the best prices, the consultant was knowledgeable and entertained all of my very specific questions, and were able to work with us on price and financing in a way that made this large project doable.
When it comes to actual service and installation, we were also very satisfied. I had some unusual requests (locating a couple of the units on an interior rather than an exterior wall; running the exterior supply and drainage lines in an usual pattern to accommodate a future attached greenhouse, etc.), and some of these changes I did not think of until installation day out of my own forgetfulness. But the technician, Dave, and his team were really ready to work with us and were creative and flexible in making it work. We had some nice side conversations too, very friendly folks.
Because they had to run the lines in such a non-traditional way, we did have a problem with the condensation from one of the upstairs units not draining properly, so it would back up and drip on the floor. I don't think this problem says much about the quality of their work as it does about having to accommodate my greenhouse plans! On a typical install, we probably wouldn't have had any issue. We called them on Thursday to let them know the issue, and they were able to come out I believe the next Tuesday. We had to cancel that day, though, because we had to go to the hospital to welcome our newborn baby to the world! After getting back, we called them again and they came out and fixed it promptly. Here's the kicker that put me over the top: yesterday, we received a card from them in the mail congratulating us on our baby! A lot of our family didn't even send cards, but out HVAC installer did! I could talk about how great their customer service and support staff were as well, but I think that little anecdote speaks volumes more. Based on our experience so far, I'd absolutely recommend Harris to folks looking to install a mini-split read more