Best electronic store I've ever visited. Very knowledgeable and engaged staff that seem to know…read moreexactly where even the smallest item is in the store and what it's used for. Their depth of information is much more than even AI. They unselfishly hand you off to an another staff member when you go from section to section. They kept me from making some buying mistakes. Great prices and rarely out of stock. Amazon doesn't need to have all the business!

Great place to purchase anything that can be related to Information Technology…read more They offer anything and everything! From network devices, to printers to Apple computers and accessories. The service is great and they have a fast checkout service.

F. What in the land of absolute garbage is up with this stores exchange/return policy? I want to…read moreexchange something that has NEVER been opened, they can look it up and see the purchase, but they want 50.00 for a bs policy because it's over 14 days?? My ex husband used to love this store- I should have associated this chain with stupidity and never shopped here in the first place. Ugh!!! Never again. In fairness the manager that explained the policy was perfectly nice about it.

Really thankful for the geek squad and team members here specifically Deron. My router died and was…read morewithin my total tech warranty and he returned it, gave me a store credit, and provided another router solution that was more cost effective. It was fast, calm and easy customer service and I really appreciate him taking care of my issue! Highly recommend total tech but also have been taken care of by the geek squad a few times now. It's a relief when the tech fails to have Best Buy on your side. The router was an asus and it was only a year old and it was much easier to work with them than the manufacturer.

Andy was SO AMAZING. I am a visual person and he took time so show me and explain to me how the…read moreradios would look in my jeep. He was so patient and didn't push us into buying anything. With all that said we walked out with our new Sony radio and installation kit!!! Thank you and will recommend him to all my jeep and non jeep friends!!!

Updated review -- Have to dock these guys from my previous review because my installed product…read moreonly lasted about 2 1/2 years. Turns out, my 4 channel amp was only wired in 2 channels. Wires behind my head unit were absolutely shredded apparently. This is just a buyer beware PSA -- Not a docking of their customer service. I was highly disappointed my head unit failed approximately 2 1/2 short years after I had it installed.

I had a less than positive experience at another Best Buy, so we decided to drive a little further…read moreto the store in Kennesaw. I was purchasing a new phone for one of my family members. Wes, the service associate and AT&T certified advisor, helped us. He was friendly, knowledgeable and very professional. He answered all of our questions and ensured that the new phone was set up correctly. At one point, we had a request that required a manager's assistance. Taj, the assistant store manger, came to save the day and help us complete the entire transaction. The only reason I'm not giving a 5 star review is because I later found out that they had attached our newly purchased Total Tech and Apple Care to my wife's account, not mine. This was an account that my wife had not used in over 12 years, and it was attached to an email address which she no longer has access to. I ended up spending 2 hours on the phone with Best Buy Customer Service twice, and nobody was able to transfer the Total Tech and Apple Care to my account. So, I was pleased with the service and support provided by Wes and Taj but later ran into lots of headaches when dealing with Best Buy.

Terrible after purchase service.... and calling the store is USELESS... Been on hold 38 minutes for…read morethe rep to say... can't help you

I brought in a burned out specialty bulb to the Norcross store in Peachtree Industrial. The CSR…read morewent to the warehouse and gave me the bulbs. I also purchased a ballast. I paid by credit card. The purchased bulbs were not the correct ones and I ended up not needing the ballast. I went back to return and was told by the Counter CSR "we don't take returns". Even though THEY picked the wrong bulbs, and the ballast was still in its original packaging, AND there was no statement at the counter or on the receipt that there are NO returns, AND this policy wasn't mentioned during purchase - I am stuck with 4 expensive specialty light bulbs. Be sure you double check what you're getting is accurate instead of trusting Mayer's employees. Very poor customer service

Great customer service! I came in looking for a meter blank for an old receptacle and team behind…read morethe counter started diffing and found one that fit the open receptacle perfectly.

Great experience! My kid dropped my iPhone and the screen and the back of the phone cracked. The…read moreteam at Peachtree computers fixed it quickly and gave me recommendations on the back of the phone (as they were ordering the part). I thought they were thorough and extremely helpful and again, quick to repair my phone (done in an hour)! Thank you!

This location has good reviews, but it looked like it was completely closed a few weeks ago. I…read morevisited in the afternoon but there was nobody there.

Wonderful to have a local company invested in their local customers. I have had the opportunity to…read moreuse their services at least three times, and I recommend them to everyone I know that needs help with their phones and laptops.

I dropped off my work laptop off for a cracked screen and paid in advance. The guy that checked me…read morein was very nice. I explained the situation and he quoted me a price to repair the screen. It was completed ahead of schedule and I got a call to pick it up.

Absolutely disappointed with the service and product quality…read more I had the back of my iPhone replaced here for $150 due to a crack. Less than three weeks later, I dropped it from barely two feet high and it completely shattered into pieces. That is not normal wear--that's poor quality material. When I went back to see if anything could be done, I was offered only $20 off another replacement. That's not customer service--that's a slap in the face. I gave them the benefit of the doubt, but clearly, they're using cheap, low-quality parts and not standing behind their work. Save yourself the frustration and the money--go elsewhere.

Go see Tyler , younger white guy long hair , very wise and knowledgeable of the products and…read moreservice . I couldn't figure out what was wrong with my phone and he did in a matter of seconds . He needs a raise and more recognition. The other location in sandy springs was rude , barely could understand , and needs more workers like Tyler .