Went in to replace one tire (unpatchable hole), and found out all my tires had hardly any tread left. Not very surprising, considering how much I drive. They found me an amazing deal and got me out with all four replaced in less than an hour. Friendly, fast service. Very happy. read more

Now this place is on point! They have parking, full/quick staff, knowledgeable staff, and inventory! Not much more can be said! read more

I called beforehand to get an appointment, and was told they didn't do appointments. I went to get my tires looked at, and an hour and a half later they still couldn't get me in. I then made an appointment for a different day. I arrived 10 minutes early, but waited and waited. 20 minutes after my appointment time and they keep letting other people in. If they can't keep my appointment they shouldn't give me one. I wasted two hours of my busy schedule waiting for them for nothing. Terrible customer service. read more

Friendly, professional and fast! In and out in 20 minutes.

Background: My vehicle is a 2019 Ford F-250 XLT Crew Cab 4x4. The original tires were Goodyear All Terrain Kevlar 275/70/18. Approximately 28k miles and the tires had just begun to measure in the yellow. Proactively, I went to Discount Tire to replace them. I ordered BF Goodrich KO2's in the original 275/70/18 online to be installed at Discount Store at 3869 Washington Rd, Augusta GA. I have owned several sets of KO2's with no issues. I have been a customer of Discount Tire for many years. March 12, 2021: I arrived at Discount Tire at 3869 Washington Rd to have my new tires installed. Installer brought my keys and told me all tires balanced well. Left to head out of town and It was obvious that something was wrong with the balance and/ or the tires. The vibration could be felt in the steering wheel and the seat. It was significant. March 15, 2021:Returned to Discount Tire at 3869 Washington Rd to discuss issues. Tires were checked and found one of the tires was so bad it couldn't be balanced on the Hunter Road Force balancer. (If this was true then how was it ever balanced on the 12th?) That tire was removed and replaced, all other tires checked. The installer brought me my keys and told me everything balanced out well. Within 5 minutes of driving it was obvious that the issues had not been fixed. Wandering and vibration that could be felt in the seat (not so much in the steering wheel) making the truck shake between 35-50mph. Every bit as significant as before. March 16, 2021: Called to speak to location manager. Discussed the issues and my disappointment. Store Manager stated that sometimes tires are just not right for a certain vehicle and that we may want to switch to another tire. I told the Manager that thousands of F-250's run with KO2's without issue. Manager stated that sometimes it's better to move to a different tire. He recommended Nitto Ridge Grapplers and Manager commented this was his go to tire. We made an appointment for 3/19 to trade out the tires. March 19, 2021:Arrived at Discount Tire at 3869 Washington Rd to swap the tires out. Paid an additional $212.50 for the Nitto's which was fine if they helped fix the issues. Walked to the truck with representative to inspect the tires. Found significant damage to one wheel (Chrome scratched, removed, gouged on wheel edge) and pointed it out. Another wheel had the chrome cladding delaminated but not yet torn off. Representative stated "it happens on wheels like this", they are just chrome cladded. I stated it didn't happen when Ford installed them. Nitto's were installed and the installer brought me the keys stating that this time they were balanced perfectly. With 5 minutes of drive time it was once again obvious that the tires were incorrectly balanced. Again shake at between 35-50Mph felt primarily in the seat. March 20, 2021:Stopped at the Discount Tire store at 4538 Washington Rd to ask for help. Maybe their machines were better calibrated than the store at 3869 Washington Rd, Set up an appointment for Monday to check the balance. March 22, 2021:Went to Discount Tire at 4538 Washington Rd. All four tires were checked through the same Hunter Road Force balancing process. 3 of the 4 tires were found to be out of balance. March 30, 2021: Claim filed through Discount Tire Customer Service for damage to wheels. Explained that Discount Tire were the only individuals to ever touch the tires/rims since buying the truck new and zero damage existed prior to the beginning of this ordeal. April 1, 2021: Received this reply from Discount Tire Customer Service: The investigation into the above referenced claim is now complete. According to the review by Discount Tire there is no evidence that any tools used or service provided by Discount Tire damaged your vehicle. For Discount Tire to issue any type of compensation, the company would have to be found liable for the damage to your vehicle. At this time, we have found no liability on behalf of the company. Based on this information Discount Tire is not accepting liability for the damage to your vehicle and, will not be issuing any voluntary payments at this time. I know this review is long, but so was the ordeal with Discount Tire. I have never had an experience like this in the 35 years prior to this of buying tires. I would go in and pick out a set of tires, they put them on and i drove away without any issues...not this time. I very rarely feel compelled to leave reviews as typically the service I receive meets my expectations. I write this to make others aware. Ultimately, I took the tires back to Discount tire and they refunded my purchase price but refused to pay for the over $900 of damage to my wheels... Never Again... read more

Discount Tire has the best customer service! To me that is the most important thing when choosing a company to work with!

I was referred here by a good friend. He recommended me speak to Cory about new tires for my car. I'm very picky about anything relating to my vehicle, so I wanted to make sure it was treated with quality care. Cory was professional, personable, & knowledgeable about all the types of tires for my vehicle. He gave me options, explained each in easy to understand detail, & was able to thoroughly explain the benefits of my choice. Time spent waiting was maybe 45 minutes to an hour. Not too bad considering how busy they were! I am definitely going to refer people I know to come here. Great business! Quality work! Not a rip off! read more

In the end this is a tire store and that's what they do, so no buzzers, bells or clowns in an attempt to bring people in. The sales person was a little pushy as I was trying to make sure my wife was going to be happy with the tires I was going to have put on her car but I was ok with it. He didn't push too far. I was worried that as busy as they were it would take a while to get the new tires on. Nope. I was out of there in 45 minutes. That's really good. When you watched people they were hustling. My only comment would be don't make it so the workers are running. Slips, trips, falls. I like the expedient service but I would be willing to give up the extra time to keep people from getting hurt. read more

Nissan dealership said I had a nail in side wall that they couldn't repair but could order and fix later ,I was in a hurry and went to discount Tire .They could have easily sold me a new one but after inspection they said my tire was just needing a little air and piece of wire that was in tire never punctured lining so there was no charge, Thank you for your honesty, you will have all my future business and hopefully those who read this reviews business also. read more

All the associates were great. They were all personable and made a great effort to be friendly. Lonnie was very helpful and did a great job communicating with me throughout the process. Doug does a great job with his staff. They go above and beyond. read more

Fantastic service. My go to place for any tire or rim based help. Amazing warranty that saved me when I had a flat tire. Carlton went above and beyond with helping me with my issues. Couldn't have asked for better service. read more

Went in for new tires today, I could not be more pleased with the service here. Not only did they beat Costco's price, they gave me better tires than the ones they were price matching. The young lady I spoke to over the phone was polite and helpful, and the young men in the shop were excellent also. 10/10 would get tires here again. read more

They are really great. Incredibly kind and great prices! I bought the warranty and it has helped me a ton!

I was hesitant at first because my car is like my first child. But they did an amazing job repairing my tire

After a hard day of traveling and moving vans; the return trip began with a flat tire repair. I used Yelp to find G&A Tire. I drove up on my doughnut and in less than 20 minutes I was back on the road with my tire repaired. The service and the price were great. read more

I had a nail in my tire and arrived 15 minutes before closing. Staff was very friendly and attentive. They had my tire patched up in about 30 minutes, and it was free! Definitely recommend and will be coming back. read more

Made an appointment for one tire to be replaced. When I arrived they reviewed my tires and they offered a deal for two new tires for 30 dollars more. Great deal!! Great service and friendly staff. Great place to get tires done. read more

I usually get my tires from Firestone, Tires Plus, or Sears, but my oldest brother told me to give these guys a try and I wasn't disappointed. Doug introduced himself with a hand shake, he checked all my tires and he didn't try to sell me an entire set that I didn't need or sell me the most expensive tire to replace the one that I did need, all in all the service was fast, friendly and honest, I will definitely be going back. read more

I am extremely disappointed with the level of unprofessionalism. While getting tires a staff member defaced a piece of my property. When I called to claim management was incredibly rude, dismissive, and blatantly disrespectful about the incident. Do not waste your money or time, go somewhere else. I would give this place zero stars if possible. read more

Doug was courteous and awesome. Came here for a retorque on my wheels since I've just drove cross country from California. Would come back for other services if needed. Bravo! read more

My wife made an appointment for 1 o'clock to have four tires put on. That took close to four hours. The tires had a wobble at interstate speeds. I took the car back to have the tires rebalanced. That took three hours. I had cause to look under the hood a week later. The cap to the brake fluid reservoir was gone. I called the dealership and talked to a woman who told me it would be ordered and available. Two days later I called them because I hadn't heard a peep from them. "I don't know, she handles that and she's off until Monday." I still haven't heard anything. Oh, and the hydraulics that hold the hood open don't work anymore either. read more

The best price and service to get new tires for your vehicle. There warrant is great, if you have a warranty on any tire and it goes flat they will replace it or plug it for free! read more

This place restores my faith in customer service. The guys are great, and I never feel pressured to buy extra crap that I don't need. They are very quick also! I believe they price match if you're in the market for new tires. The waiting area is clean, free coffee and waters, and enough seating if you want to wait on your vehicle. After I went here once, I decided there isn't another place in Augusta that I would rather go for anything tire/wheel related. read more

These guys are friendly as can be. They will clean brake dust off rims (remember to ask). You can shop for tires on the website which contains tons of reviews. I got the lifetime rotations and road hazard package. I recommend it - it carried over when I moved from Charlotte to Evans. read more

Great place to come to get your tires serviced, repaired, or replaced! I left NTB because the atmosphere was horrible, and the wait was way too long. I'm glad that I did because coming here was a complete 180. Plenty of staff on hand, extremely friendly, explained their additional services really well, and took care of me. Made the inconvenience of having a defective tire a little bit easier to deal with. read more

I bought four medium grade tires in 2014 from this shop. In January of 2017 with 19k miles on them, two tires were worn on edges, and two were "separated," which meant the rubber was tearing away from the belt. I am the primary driver, and I know I've never hit a large pothole with these tires, have always maintained proper pressure, and have had them rotated at every oil change (3000-5000 miles apart). The separation was obviously a tire flaw. According to autos.com, separation is caused by manufacturer defect (which should have been warranted), tire abuse (overinflation or pothole damage, neither of which were applicable), incorrect flat repair (I had never had a flat), or excessive tire wear (19k miles was not excessive). When I brought the defective tires in for warranty service, the staff at Discount Tire alleged they saw no separation, even though I had another shop's documentation of it. They claimed the warranty would not cover anything, but they offered me a "discount" for new tires. That "discount" for the newest replacement of the same brand of tire amounted to about $40 more than I'd paid in the first place. I bought elsewhere, and the place where I purchased my new tires (yet another tire shop) also noticed separation without me prompting them. Warranties are only good if the manufacturer or store issuing them is trustworthy. They are very good at sales, but they don't honor their warranties. Never again! read more

I have only been in the area for about a year but I've needed tires for both of my vehicles. I have dealt with Discount Tire in Florida for many years and never thought I could find better service, I was wrong! The people here are the best, hands down. From the time you come in the door you feel at ease. They are friendly, attentive, and down right honest. Unlike other business, they listen to you and aren't trying to upsell you at every turn. If you are tired of dealing with rude, obnoxious tire dealers, that act like your bothering them this is the place to go. Im a customer for life! read more

Went in today had a slow leak in rear tire. Greeted immediately. Great service. In and out less than an hour and they were busy. Fixed tire. Tech came in explained and they also replaced the sensor. Best part there was no charge. This was my first visit. I will return. read more

My husband brought in our van for a tire replacement today free of scraped or scratches. Came home with a scraped on the side where tire was replaced. Nobody took the blame and was even trying to point the blame on us that maybe the scrape was there when we brought it in. Unefffinbelievable! The scrape was done by one of their technician and no one was man enough to admit it. read more

Went to Discount Tire with a slow leak . Jimmy wrote me up and told me it would be about 45 minutes before they could look at my car. I told him that was ok, to call me when he knew something. He asked what I wanted them to if they could not repair it, and I told him to put a new one on. He called about 55 minutes later and said the car was. Ready to go. I went back knowing they would say they had to replace the tire. When I got there Jimmy showed me the screw they took out of the tire and said they had repaired it and also put in a new valve stem. How much do I owe? Nothing he said, we are glad you came here! How many stores would have done That? Not many. Restored my faith-a real feel-good day! 5 Star. read more

Wow, it's hard to put into words the amount of gratitude and appreciation I have for the store manager Justin and assistant manager Cory for getting me back on the road when they didn't have to. They went out of their way to help get home to Arizona. As far as customer service goes, i would go out of my way to recommend this loocation to anyone looking for phenomenal service. Just ask for Justin or Cory. Thank you again guys. Semper Fidelis, Always Faithful, Paul Rose read more

Outstanding service, and fast. I was in and out of there in 20 minutes. The sales representative (Lonnie) came outside to greet me as I pulled up and was friendly and professional. read more

I purchased 4 new tires for our 2011 Subaru Outback today at this Discount Tire store. It was very crowded with customers. Like a busy restaurant, it gave me high expectations. The customer service was top notch, they texted me when the job was done, and I could see the techs using a torque wrench on the lug nuts. I've had other places strip out a wheel stud using air impact guns, and I typically set the torque at home. Additionally, they had several brands in stock to choose from; so, I was able to buy the tires I wanted without a return trip. I paid a little less for my tires than a comparable set from a competitor 6 years ago. I highly recommend Discount Tire! read more

Wellington, John and Justin are great! They made my experience buying rims and tires easy. The night before going to Discount Tires I called and spoke to Wellington, he took the time to answer my questions and in the process told me they closed at 6pm. I was concerned about making it there on time and he said that as long as I get there before 6 he would stay however long it took to help me. The next day I walked in and John immediately asked if he could help me. We discussed what I was looking for and we talked in length about options, specs and a lot of other things that are Greek to me. Justin was assisting intermittently and gave his advice and/or opinion when needed. Wellington remembered speaking to me the night before and introduced himself. It was a pleasant environment and you could tell they enjoyed working together and were knowledgeable about their jobs. I highly recommend this establishment. read more

I have bought from many tire companies and DT has the best price and quick service. They beat another company's price by 4%. They do try to up sell, but as long as you are strong willed, it is easy to say no. Everyone there appeared to be overly friendly and sincere. I use DT before, in another state and there too I was satisfied. read more

I walk into the place and within 5 minutes I'm greeted and taken care of which is fine. I waited, according to the employee 33 minutes but that's not true. I waited 40-45 minutes. Now everything was fine until... I get to my car and these guys put the 2 new tires on my front wheels. Seriously? A company that always tells me a set of new tires always going on the rear? Interesting. I guess they were too lazy to balance and rotate the tires I already had on there (tires I bought from their company a month or so ago but in Atlanta). Being part of the nation wide discount tires company they were to lazy to stick by their word for free balance and rotation (I was over 3k for the older tires which were on the rear, as explained to me by the employee, and please consider the fact he checked my miles from when I last got tires from them in Atlanta). The bathroom was okay and they give free water bottles in the lobby. All in all... Stick to your word Discount Tires, don't be lazy when tires bought from another discount tire store you don't want to do the guaranteed work. read more

These people bent 3 rims on my car, 2 of which are badly bent. Was given denial of any and all accountability as well as refused any attempt at resolving issue. Bought new tires, had to bring car back same day due to severe shaking in front end accompanied by hard pulling to the right when braking. Was informed one tire had been very over inflated to 50psi when max load is 40psi! Balance was supposedly checked and I was sent on my way being told everything was in working order. Front end turned out to still shake and now pull to the left. Called for an appointment, 2 days later when car was dropped off again it was supposedly corrected again and I was advised to take my car to have the alignment checked. I did. The alignment was perfect all along, the problems were due to the techs at Discount Tire ruining 3 rims therefore compromising the integrity and safety of my car. I want answers. read more

Friendly and efficient service. They'll offer you insurance and to replace more tires than you originally intended, but they aren't pushy. Just decline the extras and rest assured you are receiving quality work. read more

This place and its people are the best. I have been using them for my tires since they opened and it just keeps getting better. The last visit revealed a broken lug bolt on my wife's car. Justin explained the issues with trying to get it out and referred me to a local service shop where I can get the remaining bolt piece out. They even called my wife a couple of days later and asked if we had gotten it done yet and explained the issue to her as well. If you need tires, have questions about tires or wheels, or are just shopping for the best deal, this is the place to go. Great people and tire pricing equals a great deal and wonderful experience! read more

I could not have been more pleased with my experience with this location. The guys working there go above and beyond what they are asked to do and perform every action in an exceptional manner. Everyone is friendly and the store looks immaculate. Thank you. read more