My husband, our son, our dog, and myself were on a road trip from Maine to North Carolina and we…read moreran over a deer carcass in the middle of the interstate and broke our oil line. They didn't have the one we needed there but they reached out to their parts distributor to get another one and rushed it to be a couple hours instead of a couple days. The men and women at Standard Auto Parts are helpful, respectful, enthusiastic about providing assistance, and want nothing more than to get you back on the road with a smile on your face! THANK YOU STANDARD AUTO PARTS FOR SAVING OUR TRIP!!!

From the owner: A family business since 1945, Standard has more auto parts IN STOCK than anyone else in the…read moreBaltimore area. If you're looking for a part, we've got you covered 365 days a year.

Been dealing with them for a minute now never had any problems with any parts or anything customer…read moreservice

If they tell you to come to their store and they will get the part for you, do not go, I repeat do…read morenot go, it's 2 overweight men in the front desk that lie over the phone, bad customer service. Very rude, they just sit there and eat instead of working. They made me drive almost an hour just to tell me they can't pull it right away, when they told me over the phone if I come they would pull it out.

The female supervisor is so rude she let her staff talk to you any kind of way I been shopping at…read morethis store for over 20 years but I promise you I will never go in there again because they are so rude

I came here a couple of weeks ago to get a new windshield wiper blade. Wasn't greeted and when I…read morewas at the register ready to pay, I still wasn't greeted. The man literally only opened his mouth to tell me the total. When I have bought wiper blades at other locations, they would usually ask if I needed help with installation. This man didn't ask and when I asked if I could have help with installation, he looked annoyed. He then said he'll be out in a second to do it. I waited for 5 min and he finally came out with another worker deep in conversation. He almost broke my wiper trying to get the old blade off but stopped because he knew he was about to break it. The other guy didn't even attempt to help and tells me, "yeah, we can't do it because if we break your wiper, we have to pay to fix it. Take it somewhere else." Before I could even respond, the guy hands my the wiper blade pack and they walk off laughing. I ended up at another Advanced Auto Parts store and the guy there replaced my blade in less than a min. Terrible customer service and possibly a lack of training. I will never come here again and do not recommend anyone to. Not even for a car air freshener.

I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

I came away with mixed feelings. There were helpful moments, but I also had to chase clarification…read moreon a few points. Nothing was a major problem, though the overall experience could have used more consistency.

I visited this AutoZone location to purchase the following: brake rotor, and brake pads. AutoZone…read moreemployee: Jay J was extremely helpful during my visit. I provided the make/model of my vehicle as well as my Maryland State tags. I was asked to select the exact items, that I wanted to purchase from the computer monitor. Within minutes, the AutoZone employee brought out the requested items. I inquired about military discounts, and was surprised that was offered. I displayed my retired military identification card as proof. I absolutely loved the excellent customer service that AutoZone employee Jay J provided. I am looking forward to visiting this AutoZone location in the near future.

No sure why the reviews here are so low. I stopped by to recycle a battery and a bunch of oil and…read morethey were very helpful. I was cautioned not to stockpile oil so much (it comes off as potentially being commercial use) but I can't blame them, I recycled like 40qrts. Beyond that, the store was clean and seemed well stocked. Prices were more or less what you would expect for a chain auto parts store. Would definitely come back.

So glad this recently opened here. Gotta say Will J and Will B were very helpful, knowledgeable,…read moreready to help out when I arrived to purchase a new battery. They said "Let us check it before you buy one!" [it needed replacing] They had it ready and installed a brand new one right away/very professionally. Thanks! I'll be back.

Thought I had a defective 1- yr old battery purchased from another location. That location wasn't…read morehelpful but the staff at this location was very professional and solved my issue. Thank you so much!!!

Don't let the smell of cannabis in the air and the shopping patrons eyeing your car parts fool you…read more This is a great and well stocked Advance Auto Parts store within the Westside Shopping Ctr. It's located across the party mart. I arrived here on a foggy spring afternoon after my car battery died. Two strangers helped push start my car to get here, while another made the Google search to find this location. (Thank the car gods and universe. gah, and especially for kind people!) I worked with Randy at Advance Auto. He was really patient and accommodating, even though he sensed that I was stressed out. He let me park my car in front of the shop (which you're not usually allowed to do) as he completed a battery test and checked out the specs. The new battery was about $112-120 for a Mazda 6; and the transaction took no more than 25-30 minutes. Randy also helped change my battery and recycle the old one free of charge with the tools that he had on hand. While waiting for my car, we chatted with some of the employees on break. They were friendly + laid back and put us in a jovial mood despite the circumstances. (**The employees also recommended to keep car doors locked to be safe, even though everyone is nice here**) So glad this store exists!

Customer service sucks manager running around playing and joking while there's a line full of…read morecustomers came in 3 times because they kept selling me the wrong product them they told me they didn't have it after all that hassle just very poor very poor customer service mgr name was Sean

Drove by this place a million times and never knew it was there. Poorly advertised gem. They have a…read moregreat selection and knowledgeable staff. And offer low to average prices. A great little auto parts store.