I'm always well taken care of when I come in to this store. Both the service teams and sales teams are always friendly, professional, and informative. Today Trey was able to give insight on some uneven tire wear on my truck and advise me on how to fix the issue. read more

Was just here for six hours and 11 now to get a tire patched was never serviced. I left to go to your competitor who can do it within the hour. At least you guys had the courtesy to put air in my tire. Thanks for the waste of time. read more

I was torn as to what to rate them as they are generally nice people and I do not like giving nice people a bad review. Unfortunately after the experience I have had I have to do so. I ordered new wheels and tires for both my new 2024 RAM 2500 Limited and my wife's Jeep Wrangler Rubicon. The initial install went great aside from them leaving all my new wheels and tires a mess from the install. Hey, these things happen, but is disappointing when spending that much on nice new things. What is causing this post is I took my truck in for a rotation and while doing so one of the techs didn't pay attention and broke off a wheel stud with his impact gun. They told me they did it and gave me info to get it covered, but unfortunately I had to handle finding a shop and handle getting fixed, taking a 1/2 day off from work. Then it was a pain to get reimbursed - not at all a good experience. Zero customer care. A few weeks ago it was time for another rotation and this time I decide to have the dealership do it as part of a service. I immediately get a call asking who last worked on my tires and wheels. I ask why and they proceed to tell me (2) of the studs are broken off 1/2 way inside the lug nuts. The opposite side from where the previous tech had broken a stud. I had to pay to have dealer fix and then when I try to contact Discount Tire, I either get left on hold or leave a message that is never returned. This happened multiple times. I decided once again to try contacting Discount Tire before leaving a negative review and Josh is not available so I speak with Derek. Derek seems to actually take an interest and I explained everything to him and he agreed to reimburse me for the costs caused by damage. Just needed a receipt. I let him know I was traveling and would get with him later in the week. I called him and due to our schedules not aligning I emailed him the info and asked for a confirmation that he received what he needed. Now radio silence. I have tried numerous times to reach him for the past week or so, 10+ rings for someone to answer the phone, sitting on hold for 10+ minutes, I have now decided my time is worth more than this effort and money. I have posted a picture the dealer sent me, I do not have a picture of the original damage. Yes everyone is nice, but the reality is I cannot trust them to work on my vehicles nor do they seem to have their business running in a fashion focused on customer service. Be cautious on using them for anything. read more

Discount Tire - Broken Lugs - Tires Near Me - Abilene, Texas

Bright in a tire pressure low warning. So far, they are slammed, waiting time is 5 1/2 hours. After the remodel, there is limited seating. read more

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The manager, Juan, had our car for 4 hours for a screw in the tire. Then didn't repair it, only put air in the tire, and told us he fixed the flat. 2 days later, the tire is low again and I found the screw still in my tire. We were on a road trip and stopped at this store and will not be back. He lied to our faces and documented in their system it was a repaired flat. We could have been stranded on the side of the road or had a blow out. read more

Discount Tire - Screw in tire - Tires Near Me - Abilene, Texas

i have used discount tire for so many years that i cannot remember the first time i went. Over the years they have always took really good care of me and my many cars from kids and grandkids. Warranty is great and the people are nice and helpful. Be prepared to wait for a while for service but if you drop it off and someone picks you up is the best way i have found. They are busy busy most all the time. Regardless of which property you visit , they are both great people and service. read more

Had a tire go bad on my trailer, it was one of four, and they were all over 10 years old, so I went online and found the tires I needed. Bought them online set up an appointment, and when I got there, they were ready to go, they replaced all the tires, balanced and torqued properly. These guys were all great, everybody I met was very friendly and helpful. That's one of the reasons I've been buying discount tires for years. read more

Discount Tire - The blowout - Tires Near Me - Abilene, Texas

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This isn't the first time that this store has failed to provide satisfactory services. There is a Deaf woman in front of me waiting 20 minutes to have her tires checked and updated. No one showed up. I had to notify the employees about this situation and was promptly cussed out on the spot. I asked for a supervisor and he/she refused to show up. This store need to brush up on ADA law. read more

I replaced the tie rod ends, ball joints, and lower control arms on my 1998 Toyota Camry so I brought ii in to get the wheels aligned. They were able to adjust the toe-in but not the camber. This was unusual. IF they had told me that beforehand I would have checked around to see who does that adjustment. ASK them before you start! Tyler was the wheel alignment guy and he was VERY helpful but the camber adjustment was beyond his capabilities. I did find on YouTube how I can adjust it myself. Great price! read more

I have visited the store four or five times it's never changed. I pull up roughly 10:45 by 11:00 I'm finally seen. I simply stated this need a balance all four tires. I would like the rear tires on the front French on the rear and over my keys. 3 hours later truck still sitting in the same spot two other people well I'm going to say several other people walked in after me and got new tires. I'm still sitting there a little more time goes by I watch the same thing so my point is if you ain't my entires avoid this place they don't care about you it's all about the bottom dollar sell sell had to ask my keys and I left not a care in the world Go somewhere else find a better service department these guys have got to learn how to take care of their clients it's all about sales nothing more nothing less read more

The service was horrible! I sat at least 25 mins just to get service for my tire! Granted I know it's memorial weekend but I feel like at least someone could've been there while I was waiting for air for my tire! Then I walk in the gentlemen at the counter told me to hold , then one of his friends come in and cuts in front of me! Then when finally he assist me he says someone will be outside for you! Try again no one NO ONE ever came! Then the same gentlemen that was at the front comes outside laughing with his homeboys ... I am displeased with this location! All I needed was a tire check and air! The fact I waited that long still blows me! I won't be back for sure I'll take my vehicle services somewhere else yall need to do better! read more

Every employee I spoke to was extremely helpful and knowledgeable, especially Colby Wilson. He's the best at what he does and deserves a raise. read more

I've never had a bad experience at Discount Tire but especially at this location! Cruze, Kain, Jon, all the guys are great! I ordered online because the tires I wanted weren't in stock but shipping to the store was super fast plus they usually have about the best prices you'll find anywhere! We've also had plenty of tires repaired there (always for free) and they always come out perfectly! We were buying 4 new tires so they checked the alignment (for free) and made a little correction (not free)! They're always easy to work with and they always do great work! read more

This store has excellent customer service. Our experience was so incredible that we are coming back tomorrow to this exact location for another set for our other vehicle. The value we received in service, knowledge, transparency and compassion was beyond exceptional. 10/10 recommend Seth was a phenomenal. read more

The service was timely and thorough. Reasonable prices. Professional and helpful customer service.

I had a great experience from discount tire. I bought new tires like a year ago. Michelin all weather. I got a screw in my tire and I expected to have to pay for a new one. Nope the warranty I got covers that. This absolutely made my day. I will only get tires from Discount. Thanks. read more

Two days before Thanksgiving, all the stores were packed the traffic was up and my low pressure light came on my car. I didn't know what to do. I called my son and he told me to go to discount tire they would fill it if it needed to be filled. I would change it if it needed a spare all for free. (You know I came from the day of service stations )and I didn't know what else to do. I got in line to get my tires checked and a guy coming to work name Justin noticed my tire Had to have more than air put in it so he said. Let me save you some time and put you here and find a guy to take care of you. What he did I was really grateful because my car was packed full of groceries. I had my sister with me and my dog with me. Brandon came out just to make it short. I couldn't have asked to be treated any better I couldn't have asked for a faster response. I did not have the money for a new tire. My spare didn't look good. I had to drive all the way to Anson. He said I want you to be safe. I'm gonna put this tire on your car . It's brand new and I'm gonna take care of your bill. I couldn't believe it. I wanted to burst out in the tears. I was so thankful. They were very good to me. And took care of me in 30 minutes total. I got home with all my grocery still good. I'm very thankful for that day that God sent me to that store to those people. Everyone I encountered was so nice and polite. All the techs looks so clean cut and we're just getting the job done. I just can't say enough about the kindness that was extended to me. And I really do thank God for that. read more

My wife had a slow leak and they wouldn't fix it because it had 3 patches in the tire. They wouldn't put the tire back on and put the small donut spare on instead. They didn't put the wheel in the car. Wren she went to Bill Williams tire to get it fixed she had to go back and get the wheel from discount tire. They put her on the unsafe small donut and sent her away. Not good service and not good policy. They just were looking for an excuse to sell her a new tire. read more

This discount tire is an excellent location. Employees always go above and beyond and are courteous. Wait time is also great.

Don't use Discount Tire on southwest drive. Both my husband and I have newer cars and on both our cars at different times they wanted to replace lugnuts claiming they couldn't put a tire back on bc they were swollen. Funny being that I went to the s1st location the week before to get my tires rotated and balanced and not an issue. I suspect that location is trying to upsale and take advantage of people. I like discount tire but I definitely won't be going to that location anymore!! I don't trust their honesty!! read more

They know what they are doing, but very busy so the wait time may be long. They are really good on tire warranties and have given me good deals on 4 tire replacements for my cars. read more

Came in after making an appointment online. Hondo, I believe was his name came across as rude. He was trying to check me in and so I let him know that I made an appointment. I had ask twice if he could just look at my appointment and that my info was there. He got short with me explaining that I had to be out in a que. After a few minutes he made the comment that "I had an 8:30 appointment and it's 8:08". Having a time on appointment has nothing to do with the check in process and explaining that. But the fact that he threw that at me let me know enough. I got to the tire store early because I just moved and had no idea how close the shop was. The gentleman that ended up checking me in explained to me the process on how online appointments work and that the check in process is different. Someone took the time to explain that to me and now I know better as opposed to Hondo who just seems like he's cranky at 8:08 in the am. It's too early in the morning to be like this. Not sure if I will come back to this location. I have been using Discount tire for well over 20 years and have been singing praises about their customer service and ease of speed Till today when I came in and came across Hondo. Maybe he's having a bad day. Idk, but take the time to explain to people things with some level of couth... and definitely don't throw in a customers face that it's 8:08 and your appointment is at 8:30. I'm well aware I am early and willing to patiently wait. That's rude. I'm sure he would complain if I was 1 minute late past 8:30. read more

The the best of my knowledge the entire statement is true.   We purchased a protection plan on new tires that came with a vehicle that we purchased.  We got a flat and drove on that tire to get of the road so it had side wall damage.  I put on the spare and ordered tires from another company because I know even through I had the warranty.  And there was no alignment issues and it still had 4/32nds of tread left that discount tire would find a way not to service my tire guaranteed.  My wife did not want to ride on a spare so she went to discount tire on catclaw in Abilene 4-13-2021 with our 5 children.  I she went in and asked if the tire that was flat could be repaired and discount tire offers free flat repair. Phillip proceeds TO LIE TO to tell her it's non repairable but it is well over and inch from the side wall.   Then she tells him great this tire is under warranty I need a new one since it is not repairable. HE THE LIES TO HER AGAIN and says it has side wall damage and can't give her a new one.  (That is covered under road hazard) Then HE LIES TO HER AGAIN AND SAY IT HAS ALIGNMENT ISSUES and it's worn down on one side and it does not and it has been measured and it does not.  Philip LIES TO HER BECAUSE SHE IS  A WOMAN. So they will not help her she then call me and tells me.  I knew this would happen so I call Althea store and spoke to Martin and explained to me the warranty and said he it would have been coved but he had not seen the tire himself.  Understandable my wife still in the parking lot I tell her to go back and speak to Martin and I also found out that Phillip was one of the managers there because I asked my wife for a description as she told me he was bald.  Then JP comes out and measures the tire (which Phillip did not). And tells her after I speak with him on the Phone (while am at work) and explain to him the warranty and HE THEN LIES TO ME AND SAID HELL GET HER A NEW TIRE it will not match the other tires I said no problem the I hang up. (Remember she has 5 kids with her).  Then she waits for the new tire and they try to sell her a new tire plus the one that will be replaced and she said I jut want my damaged tire to be replaced that's all no additional tire.  Then when the bring her her suv after all this time and back and forth and phone call and all the mess I wanted to avoid.  They did not give her a new tire they just repaired the ONE THAT PHILIP SAID WAS NOT REPAIRABLE!!!!! My wife by the was tired and so were the kids then she just drove home.  I can not being to express how upset and distressed I am.  That some one would send a woman and 5 children on a tire that was deemed unrepairable.  Who gave the order to fix the tire and put it back on my wife's vehicle???Why would this company treat a woman like this??? Does discount look down on women or your representative Philip?  Is this how you train your managers?  Don't you know that is a liability lawsuit if the tire blows out and they were hurt?  Companies are sued all the time does anyone care?  That's my family!!!!  My wife sent an email and we very upset about how Philip and JP treated her.  Then I get call from the Gm Warren and I explain to him the situation.  It would had been better if he had not called me.   He did apologize for Philip and JP and he commended them and said they were great guys. Good and sure they are.  Insulted!!!  Then he offered me a tire wow.   The same I tire that was covered under warranty wow good job.  I don't want that tire I don't want 4 tires I don't want anything from discount tire.  I tried to just forget about it and how they treated my family but I could not and I just want someone to retrain those guys or something.  To make mistake is one thing to blatantly lie and deceive people woman is absolute unacceptable.  I just really hope there is someone who cares.   Miguel Duran Until the end of time. read more

Discount Tire - Tires Near Me - Abilene, Texas

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Not what they used to be. Got the free rotation today and the employees were standing around and engaging in horseplay. I had an appointment but they still ignored waiting me until they were done with chatting. They didn't bother to put down plastic or paper and left an oily mess on the drivers seat. read more

Discount Tire - Tires Near Me - Abilene, Texas

So last night I got a flat from a screw and brought my car in today to get it patched. The guy that told me he'd take a look at it also tried to tell me I needed three new tires before I could even get a word out. After leaving it there for an hour, they called me to tell me my tire was "unrepairable" and I need a new tire. I usually would have taken their word for it hoping they were not just trying to get a sale from me.. but it's discount tire. Every time I've gone to a discount tire, they've done this to me. So I decided I'd get a second opinion at Tom's Tire Pros immediately after and told them what they said about the damage and he looked at the tire saying the damage was very mild and could most definitely get fixed. So 5 stars for Tom's. Go there for any of your tire needs. Long story short, shop local ALWAYS. Discount tire just wants a sale out of you. It's a waste of time. read more

I've been a discount tire customer for 30 years. I had an emergency flat yesterday traveling from Dallas to Lubbock TX. I made it to this Abilene store and was told a 3 hrs wait at this store and 3 hrs at the 1st street store. Discount Tire, congrats you just lost a 30 year customer. I went 1 mile away and got this done in an hour. And when I return to Dallas the Hampton Ave store won't see me either. Adios loosers. read more

Scheduled an appointment at 9am on Saturday. Showed up 10 min before my appointment and waited in line to check in. Lobby was pretty busy and the associates were helping customers relatively quick. It was my turn, the checked my tires and got my info, said it would be around 45 min. Sat on the lobby for 40 mon and my truck hadn't moved from where I parked it. When I asked they said they were working on it. It seems first come first serve regardless of appointment. That is why I give a one star. I called on Monday to make an appointment ahead of time and I still waiting just as long as if I didn't make an appointment. Might not be a big issue but I expected more, and the associate couldn't give me an accurate time. read more

Ready for another adventure story in the "Life of Randy" I've been having to ad air to my tire about once a month. Last night I had to air it up 2 times, so I know it was about to give out. Broke down and replaced the tire. Discount Tire was close by in and out quickly and a few dollars lighter in the wallet. $100 and rotate the tires. read more

I used to not like Discount Tires because of the long wait before the car got on the lift. But now, with appointments it's much better. Won't go into the details but twice now they've bailed me out of a pinch, and the manager was fantastic. It is such a joy to feel like you have a tire place that has your back. Thanks guys! read more

Well, that's an hour of my life that I'll never get back! Stopped in for a rotation, and when I asked how busy they were the green kid who greeted me told me they'd "get me right in". Handed over my key, refused to give them all my personal info for their computer (for a TIRE ROTATION???) and paid cash. And waited. And waited. After 45 minutes I asked for my key and cash back and the manager (pompous jerk) made my refund into another 5 minute process. While his counter help stood around doing nothing. If you're backed up, just SAY SO, idiots. If there's an hour wait, just SAY SO, idiots. Last time I'll ever choose Discount Tire. read more

I quit using this company because they wouldn't ever patch a tire for me. Every time they told me I had to get a new tire. After spending thousands of dollars with them I had enough. I won't ever go back. read more

My mother and I were traveling from CA to NC and blew a tire near Abilene. Her car had an unusual tire size that had to be ordered. Cruz was very helpful and called several tire shops to see if he could find something local with no luck. The tire came in a day early and Adam was able to get us in a day sooner than our appointment. Thanks to these two outstanding employees, we were able to get back on the road. I will forever be grateful for this Abilene Discount Tire. You now have a customer for life!! read more

I have bought 2 sets of tires from Discount Tire and the current ones on my car are the second set from them. I was in Abilene Tx for appointments (I live an hour away) when I experienced a flat tire and quickly drove to Discount Tire for help with air spewing from my tire. Upon arriving, I was told there were 15 cars ahead of me and it would be up to 2 hours before they would be able to fix a flat. Understanding this, I simply asked if they would please put some air in the tire as it was completely flat and I would not be able to travel somewhere else to get it fixed and I couldn't be stranded for 2 hours and miss my appointments. *This is where I have a serious problem with Discount Tire.* They told me no!!!!! They REFUSED to put air in my tire to allow me to leave their parking lot. I was told not to drive on it or it would damage it but they wouldn't put any air in it either...they simply REFUSED. I was stranded there. I had tried to find a place to put air in it as soon as I saw it going flat, but there were none to be found. I sat in my car, in Discount Tire's parking lot, with a completely flat tire, looking online for auto stores close enough to fix a flat tire, but there were none. The irony of it all. BUT, the Harley Davidson store was a stones throw away and I called them. I talked to Jason in the service department and he said "Yes, of course! Bring it over here and we will be happy to put air in your tire so you can go somewhere else to get it repaired." I very slowly drove on my flat tire with the rim running on the rubber to Harley Davidson parking lot. Jason, what a great guy, was standing outside the garage door with a long air hose waiting for me. He put 50 # of pressure in it to get me going! Great customer service and compassion, unlike Discount Tire! I was able to get to Sam's Club (yes, it was almost completely flat again) and they repaired my flat for $0.00. I also made it to my appointments on time. DO NOT GO TO DISCOUNT TIRE. DO NOT BUY TIRES FROM DISCOUNT TIRE. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. read more

I had bought and repaired tires at Sam's Club for many years, but recently had a problem with a tire that still had most of its tread and would've normally been replaced since I had road hazard protection--yet their employee was telling me it was too worn. I stopped by Discount Tire just to ask if they would measure the tread for me since I suspected the Sam's employee wasn't being truthful. A very nice young man named Chase was happy to measure it for me and just as I thought--it had much more tread than I was told. I went back to Sam's to tell them but the employee still insisted I'd have to pay full price for a new tire--so I returned to Discount Tire and was helped by the most wonderful manager I've ever encountered in any business--Cruz Castillo! He went above and beyond for me that day and has done so two more times since. The service was incredible, I received great tires for unbeatable prices, and didn't have to wait long at all. On one occasion I dropped my tire & wheel off and Cruz texted me when he had the new tire on the wheel and then they popped it right on after I came back. I can't say enough nice things about these young men--Chase, Lance, and the manager, Cruz. I was so impressed by and grateful for the help I received and will never ever do business with anyone else but Discount Tires on Catclaw! Ask for Cruz--I guarantee you'll love him. He is THE BEST in the business, by far. read more

I'm going to take off a star based partly on my experience today. I bought five new tires for my fifth wheel yesterday and set up to have them put on today. I arrived at the appointed time, even about 10 minutes early and got my paperwork finished. I waited about 45 minutes and went outside to see how it was coming - since you can't put an RV in their bay. I didn't see anyone working on it, so I went back inside. I waited another 20 minutes and checked again. Still nobody working. So, I wait a while and go out again. Still nobody, so I talk to the guy that sold me the tires the day before. He goes out and checks and they had replaced the tires, but no one had told me. I don't know how much time I wasted, because I don't know when they finished; but I'm guessing it was in that first 45 minutes. Would have been nice to know. I'm still a fan of Discount Tire. I've bought at least 7 sets of tires there - I've lost count beyond that. Always got decent prices - sometimes great prices - and they are always good to deal with. Flats fixed free, good warranty, free rotation... What's not to like? read more

I've gotten my car's and my wife's SUV's tires all replaced here. There is almost always a wait expect at least 45 min to one hour, unless you get there when the open. It's not bad, they are just packed because they are good. I have had two flats so far (older tires, not on the new ones) and they always fix them for free and I can just drop them off and pick up later. Very nice service every time I come to get tires rotated. read more

Continue to impress. Fine job of getting me in sooner after canceling next day appointment and working with me at getting my new all terrain tires. Great company with good integrity. read more

Discount Tire - Rows and rows of rubber for the road. - Tires Near Me - Abilene, Texas

I took the rime to make an appointment and got there 15 minutes early. Thirty minutes after my scheduled appointment they still had not called my name. I told Phillip at the desk that I was still waiting and showed him my appointment slip that had been given to me the day before. He finally took my keys but it was another 45 minutes before they took my vehicle in for a rotation and sensor replacement. To be fair, no one was slacking. Every employee I saw was literally running. Just not accustomed to waiting so long for scheduled work. read more

All the tires on my SUV came from Discount Tire. My Micheline tires were rated and guaranteed for 65,000 miles and I bought the road hazard warranty. At 33,000 miles on these 65,000 mile tires, I hit something in the road and tore a big hole in my tire. When I took my SUV in to replace my tire under the road hazard warranty, they told me that my tire was too worn down to warranty it under road hazard. They wanted me to pay $130 for a new tire with the amount of wear that was worn off my tire, even though the tire was worn down as a result of the tire's failure to live up to the 65,000 mile promise they assured me of when I bought them. This road hazard pitch is a scam!! Micheline tires are a scam. Danielle is an a$$ and has terrible customer service. We have multiple vehicles and trailers with tires.... big loss for Discount Tire!! Y'all save your money and sanity!! Go to Firestone!!! read more

I love these guys. Although always busy, the are always upbeat and helpful. Admittedly, the communication among the employees is not always perfect as I've experienced some undue waiting and calls when I've already been serviced, but other than that they are knowledgeable and do a great job. I always go here for my tire needs. read more