We were so excited to order from here the first time. We placed a pickup order for 12:30 on Sunday. The store said they were open at noon. When we arrived at 1230 the store was dark, closed, and no one was answering the phone. There was no one in the store. After a few minutes,
an employee arrived. He said he could make our order for a waffle in 30 minutes. I said no my order was for cookies and i can't wait. We traveled out of our way to go here. We want a refund. Then he replied it would only be 20 minutes to get our food. we said no, we don't want old cookies. Then he said 10
minutes. We then left without a refund and without our cookies. I had to call the store three times on Sunday afternoon to facilitate a refund. The manager (who i never spoke to on the phone, only communication was between manager and employee) said we should expect a refund Monday.
I was so excited to try this place but not being able to get our order, poor customer service, and lack of an actual apology make it unlikely i will ever try this entire chain of bakeries. read more