I have been with DirecTV for 30 years I recently moved put my DirecTV package on vacation after I got moved I called to cancel they're charging me for a month even though I have not used the service and over 6 months if anybody is thinking about going with DirecTV I would advise against it there a rip off company,and most of the people are all of the people that work there must be an India and they're hard to understand read more

Absolutely the worst customer service I've ever received. I don't even know where to begin. Nobody notates account. They all argue and fix nothing. So many incompetent, rude employees. I'm paying a hefty bill to cancel all services with them. I would pay triple if it meant I never have to speak to another Direct TV employee again. read more

My bill every month is a surprise. I was originally quoted a specified monthly charge for CenturyLink bundled with DirecTV. I have yet to see a bill EVEN REMOTELY close to what they originally told me it would be. I have lost all patience. I originally went with them when I pricechecked them when my contract was up with Cox. Since they have no qualms about quoting an inaccurate bill per month, they received my business. NO MORE! I have had both Cox and DirecTV. I cannot stress this enough: IF YOU HAVE A CHOICE, CHOOSE COX OVER DIRECTV! read more

I have been a DIRECTV user for over 20 years. Once AT&T bought them out,service has gone downhill. They have neglected to show up three times for service installation. Customer service doesn't seem to care and they have no idea how to deploy someone to fix the issue. Their offshore customer service is terrible. AT&T should be ashamed. They don't really care if they lose a customer. Third day this week no show for scheduled service!! Awful. read more

I must have a sign on my back that says, "Please make my purchase with your company as large of a cluster-f*** as possible." I thought The Room Store had horrible service, but DirecTv takes the gigantic crap-filled cake. Having just purchased a new condo in Tempe, I kind of would like to have things set up relatively quickly. So, the week before I'm set to move in, I go online and set up a package deal for internet/phone/tv through Qwest (who uses DirecTv for the TV end of the deal). Qwest sets up an installation date for the second day after I move in. I'm thinking, "great, that was really quick." One problem: Qwest only set up the phone and internet. At no point did they tell me beforehand that I needed to set up a seperate install time with DirecTv. Since I made a one-stop purchase, I assumed a one-stop installation. I was wrong. Very wrong. On September 30, I called to set an installation time with DirecTv. Having just purchased an HDTV, I requested an HD tuner (duh). They said the earliest possible install date would be October 25 for even basic, normal, no HD equipment. I grudgingly accepted that date. What else could I do? Fast forward to October 24. I'm excited to finally get TV in my condo. However, I have yet to receive any kind of call to set up a time for tomorrow's install. I decide to call DirecTv and see what was up. Guess what? Not only was I never put on the schedule for a delivery date and time, but even if I was, they have a backorder on the tuners for an unspecified amount of time. I asked the supervisor what day I could expect to actually get installed, he said, "I don't know." That's a pretty effing bad answer if you ask me. Furthermore, while they were willing to do a basic install (about a week from now) and then bring the HD tuner when it came into stock, they said I would be charged twice for installation, and when the tuner actually did arrive, I would have to cancel service and then reactivate service with all sorts of fun fees they were unwilling to waive. The bottom line is, it will likely be two months between the time I ordered my service and the time it actually gets installed. "Somebody up there loves you", but it sure as hell isn't me. UPDATE: I finally got installed, and guess what? It looks like total crap. Their "custom" install involved propping the satelite dish on my balcony and advising I "go buy concrete blocks to keep it from blowing over" and then running cables through my window and my sliding door and across my carpet. Sweet! They keep getting worse. read more

DirecTV is the worst of the worst. The only thing DirecTV does well is advertising. Other than their very well crafted commercials, the service is utter crap in every way. The signal is unreliable, the technology is terrible, their pricing is a rip off and their customer service sets the bar at a new low for intolerable. I thought I was unhappy with Cox. Even though Cox has plenty of room for improvement, their service is a million percent better then DirecTV's. Plain and simple: DO NOT EVER FALL FOR THE DIRECTV SALES PITCH. IT WILL BE THE WORST ENTERTAINMENT EXPERIENCE YOU EVER HAVE. read more

If you sign up for this TV service, make sure you ask specifically if they run a hard or soft credit inquiry, that way you can dispute it if they tell you a soft and run a hard. Expect no accountability and constant transfers when you have an issue, even when dealing with supervisors. Make sure you cancel any promotional offers when the promotion ends or you will end up paying for the service (ie. premium channels and or NFL Sunday Ticket). Overall, not happy at all. The downside is that these reviews don't matter. Because of the monopoly that is run by the television and telecommunication industry, they literally do not have to have any accountability at all. Sign of the times I guess... read more

Do NOT sign a two year contract with this company! The original deal I signed up for, was $61 for the first year, $85 after that. I'm only 9 months into this contract, and they notified me that per contract they were increasing my monthly payment by $5/month.... So now I'm at $66 for a few more months, and then it'll jump to $90. Okay, that sucks, but whatever.... I woke up today to discover they had dropped comedy central, nickelodeon, and about a dozen other good channels. I called them to cancel service (TV without The Daily Show isn't really worth having) but was told that I'd be charged the $300 cancellation fee. I explained since they were no longer able to provide the channels that I signed up for, they should let me out of this contract.... but I was told the contract clearly states that programming may change. So basically, if you sign up with Directv, you are agreeing to give them money, whatever amount they choose... and they agree to give you 250 channels of infomercials... or whatever channels they choose. By the time you realize you are being screwed, it will be too late to cancel without penalty, and you will be stuck for two years! Don't do it! read more

I wish I could make this negative stars. ATT and their partner companies do not integrate well. Sooooo much wasted time on the telephone (not ATT thank goodness) and on-line trying to get what was promised. The techs are nice and work very hard - over promise sometimes - to keep the promises but really have no ability to fix issues. No NFL ticket as promised! A ridiculous number of info/sales channels. Can't watch CBS online. And the DVR and/or On Demand and recorded programs has changed, cannot fast forward. Signed: stuck in an expensive contract! Sad :( read more

After reading a couple of the reviews on here I felt I should write a review based on my experience and advice my neighbor gave me, who is an installer. The first thing you want to do is make sure you sign up through Directv corporate. This means calling the number you see advertised on tv and through their website. One reason for this is the installer must adhere to strict guidelines regarding dish mounting, cable runs and grounding. The installer must also use only Directv approved cable and other installation materials. To make sure these guidelines are followed, Directv sends quality control teams to randomly inspect installs. This ensures you get a quality install which significantly lowers the chance of service calls. The other side of Directv is called the "retail" side. These are independent contracters that set up booths inside of stores such as Best Buy, Walmart and Costco. Generally these retailers are not bound by the rules of Directv corporate. There are no quality control teams doing inspections and the installers can use substandard or cheaper cable and materials with no repercussions. Also there may be extra installation charges called custom fees that Directv corporate usually would cover. This includes special mounts that Directv gives away for free just to get your business. Usually retailers aren't required to perform background checks on there installers. One last tip is regarding their protection plan. Its a monthly fee you pay that covers you against service calls and equipment failure. Usually resetting the receiver will resolve any issues. If it seems like the receiver is just dead or you aren't getting any service, add the protection plan before you call in to schedule a service call so you aren't charged. read more

I called in Aug to cancel my service and switch to You Tube TV, the Direct TV rep offered to reduce my bill to $55.19 a month. I decided to keep the service for the next 12 months with the discount that was offered. Got my most recent bill and it was doubled. Turns on the rep lied and only was able to provide the discount one month. They are saying they do not have the ability to review our conversation and the rep will get coached on her misinformation. This is ridiculous that they are not liable to uphold an offer that was made. Looking immediately to switch for good read more

We had Direct TV as a couple (married) at our address for nearly three years. Upon separating, he moved out and took the service with him. I waited two months and ordered my OWN service. I went through a 40 minute set up call. I was told someone would be at my home between 8 and 10 am on Saturday. I then received a call on Saturday stating that I was committing "fraud" and that no one would be out on Saturday and that I could upgrade my services if I wanted to. I had the MOVED OUT EX call in and straighten it allll out with them. I called this morning, "Appointment good?" "Yes." I sat around my house for FOUR HOURS waiting for them to show up. They never did. I call in AGAIN. Now they are accusing me of fraud under a completely DIFFERENT last time. We have been disconnected 14 different times and called six different numbers trying to get this straightened out. Needless to say my last call was to say come get your piece of garbage satellite off my wall, patch the holes, and I'll be on the phone with Cox. read more

Can't wait to cancel this horrible provider. Installed in August of 2020. The box in the main room went out in December. The unit was replaced. Now 2 months later same room same box same problem. Over a hour on the phone 3 different people best suggestion was a $99 service fee or an $8.99 a month maintenance plan. Horrible customer service horrible equipment. read more

They lied about everything when I signed up. They made up reasons not to honor any of the promised rebates or the $100 Visa gift card. I had the service over a year... during which time the bill got just a little higher each month... and then when I moved and couldn't mount a dish on my new house for legal reasons... they charged me a $300 cancellation fee. There is NO reason they will waive the fee, they will not honor ANY promises. They are a nightmare. BEWARE. read more

OkOkay. I was told I could upgrade.we set everything up. They gave me discount then after the genie was installed said I could not upgrade and had the tech take all the new equipment out. But if I wanted it it was almost $700. They offered me nothing for the three hours I missed work. Very unhappy and will tell others of my bad experience.i even had the tech call to verify and they told him no. If you have a piece of equipment that needs fixed they say it's an upgrade. All of their non HD boxes are refurbished. Nothing is new unless you go HD. I have had the same problem for 4 months now and do not see it getting fixed anytime soon with used equipment. Unless I upgrade to the tune of 700$$$ not happy in the least. read more

DIRECTV - The tech got all new equipment and was told to remove it. - Television Service Providers Near Me

See all

I'm updating my DTV review. I left DTV about two months ago. I had called into them to bundle my internet (Century Link) and cable (Direct TV). The woman I spoke to said she "took care of everything" and gave us a "great deal" on our service. This was FAR from accurate. Turns out, this woman opened a second Century Link account under my name and address with the "bundle". She even told me that a Century Link service tech needed to come out since we were upping our internet speed. I didn't think twice about it but when the tech arrived, he was confused as he thought I was getting new service. After clearing the air with him, I didn't think twice THEN either, which was completely my mistake. It wasn't until I received two separate bills in the mail from Century Link that I called in. It took about two weeks and about 30 different phone calls to multiple Century Link reps to figure out what happened. At first, I was upset with CL thinking it was their mistake, but I quickly corrected myself when I realized that the person who opened my second account was the DTV rep! Then, even after figuring out there were two CL accounts and my payments had been going to one, there were STILL issues with merging accounts. Once the problem was resolved, I left DTV and took on Century Link's Prism TV. I pay $85 for internet and TV (MORE channels than DTV) and CL even gave me credits for all the drama...even though, technically, it wasn't even there fault. i was HAPPY to give CL my business! read more

I cancelled my service with Directv. I had a terrible experience with them. They overcharged me on my first bill causing me to cancel. They were rude and horrible to talk to. Good ridence! read more

The first time I had direct TV the technician never showed up for my scheduled appointment, and I had to get out of work another day when they came later that week. This time, the guy is schedule to be a few hours late, and I'm still waiting on him. I know a couple other people who had very similar problems with them. Even though COX is more expensive, we are going to use them next time. Overall, when they finally install, and when they don't "accidentally" over charge you, then the service is good! But those are big IF'S and WHEN'S. read more

worst ever. Won't even provide more than one channel guide. went out after a brief rain...unbelievable. Going to cancel after only two weeks even though it will cost a lot. #$%^ & broken company read more

I would give zero stars if I could. Directv was great until AT&T bought them. We have had no service since the beginning of December. We have their genie 2 4k wireless system. They have a know software bug they have not told anyone about, they know it doesn't work, and they refuse to credit anyone for their service - oh well a $21 credit out of $168, for our boxes only. The rest they want us to pay because we can watch our TV on a computer, but our records don't even work. - And did you now the Directv Now has lots of service and bug issues as well. We have been customers a long while and they won't let us cancel without a ridiculous early termination fee, they won't credit for the service until they fix it, and no one knows how long it will take them to fix the issue. Never even heard from their advanced tech team. What a way to treat your customers. read more

unacceptable experience - When I first ordered Direct TV the sales people Essentially slammed my credit card. I asked for specific channels and 3 boxes. They said OK then we confirmed what I was being charged for then charged me for 2 boxes and not the channels I requested. After 3 months this was finally worked out and a credit was placed on my account. I assume because listening to the sales call would have been pretty damning. unreasonable and rude conduct - On one call to a customer service representative, it turned into a yelling match. In the customer service guys defense I started it, but that's only because I was slowly losing my mind. Eventually he had to call back and apologize and the company finally issued a credit to my account after legal action was threatened. Recently I called to cancel the Sunday ticket package which they said they did... Today I was charged for the Sunday ticket package so I will have to call them again. I also should mention this company is not Accredited with the BBB because they have a pending lawsuit from the FCC because of similar things that I have described in this post... so I guess I'm partially to blame. http://www.bbb.org/losangelessiliconvalley/business-reviews/satellite-equipment-and-supplies/directv-in-el-segundo-ca-81000357# read more

Direct TV's Customer Service is Some of the Worst Imaginable. If you have other options (which you do) I would look elsewhere for viewing options. Not only are they incompetent..... but border on sleazy with viewing rebates that are next to impossible to claim. If you like to be lied to, and spend countless minutes on hold, speaking to a vast number of morons..... Then Direct TV is the company for you. If Direct TV vastly improved.... they might reach a level of "Low Suck". read more

I have been with DIRECTV since September 2010 when I ditched Cox Communications and their yearly rate increases. Acourse, I was lured to DIRECTV by the amazing new customer specials. I signed up for their NFL SUNDAY TICKET promotion. Basically, it was new service with free NFL SUNDAY for that season with free installation. Picture. Sound. Reliability. All Good. The problem started for me when they started charging me $10 for HD ACCESS FOR LIFE. They started charging me this after about a year has gone by. I called them and the agent told that it was only FREE for life if I signed up for auto payments. I told him that was not true. The installation technician told me it was free for life. I also told the agent that I barely starting receiving this charge after approximately twelve months of service. The agent is an idiot. Put me on hold forever. Came back and said that to get it reinstated I had to sign up for auto pay. I told him to stick it and I removed other services from my account like total protection and downgraded my package. They raised the primary receiver fee from $5 to $6 per month. DVR monthly from $7 to $8 per month. All with-out prior notification. They are sneaky A-HOLES and you need to monitor you bill closely. The only reason why I stay with DIRECTV is because I have no contract and I have my services and packages at the levels that I am comfortable paying. Besides, they are better than DISH and definetly better than COX. read more

I've had Direct TV for about 4 years. I am very, VERY disappointed in their services. When we first got them, we got an amazing deal, so we really didn't want to let it go. However, when we first got them we were signed on to a 2 year contract with them. We ended up moving a couple blocks down the street, and the lady said since it was our first time moving, we'd get a free installation at our new place. Yay! When we finally called them out to install it, we had to pretty much yell at the guy because he was trying to charge us 100 dollars for installing it. When we told them it was supposed to be free, he acted as if we were crazy and sort of laughed in our face. Eventually, he called whoever it was in charge, and probably felt like a real D bag, looked at us and said "Yep, it's free.' handed us the paper to throw away, said "be right back just a sec" and walked out. Sat in his car for a good 5-7 minutes, and left with out a word. We didn't even know if it was 100% set up yet. When we called the number he gave us, it went straight to voice mail. When we called again, he answered "yes?" and when we asked him if it was done, he said "yep, i think so" ...What kind of answer is that? So then, we eventually moved back out to Arizona. We moved there from Kansas mind you, so the bad customer service was from Wichita, Kansas. Nobody is really nice there, so that was expected. Rude as heck, but expected. Anyway, we moved to Arizona, and they said this time around it would be 100 dollars. However, once again...that same lady said if we waited like a year or so, it would be a free move again. It was a year and a half later when we moved to AZ so it should have been free. At this point, we didn't care so we paid the 100 dollar install fee. As the guy was installing it, he was also ripping wires out. Having told the guy that this house was clearly a rental, he nodded at us and said "yea, i know rental rules don't worry ma'am" and continued working. He smelt like B.O., but hey...they guy's been working for how long, I guess that's expected to. Then, he starts ripping out our Cox cable wires. When we asked what he was doing, he said " This wire is useless, you don't need it now" So we just assumed it was a random wire. We did not know it was the free Cox Cable that our rental home was providing us! By this time, I want to say that my 2 year contract should have been up by now, yet it was STILL going, and they said I still had a year to go. I called BS here, because it was well over 2 years, but we stayed on it, and the moment April 19th rolled around, we had it shut off. When we had it shut off, we now have a living room with no cable, because the guy ripped the cox cable cord out with out our land lord's consent. When my mother called in and asked about it, the lady was HORRIBLY rude. Said that if we had a problem we should have called with in 90 days of the set up to resolve the problem, and now there is nothing they can do and we'll just have to spend our own money to fix the problem THEY caused. Four days later, my fiance' (the one paying for Direct TV) gets credit card fraudulent charges on his account. I'm not saying it was the lady my mom spoke to, but how IRONIC that four days later after talking to some woman, this happens. Wow! Anyway, my moral of my long, detailed story is....Direct TV has some good deals, but their workers,representatives, and everyone under them SUCK. If you live in a rental, most companies need a written paper saying they are allowed to install their services at said rental house, but teh lady on the phone said that Direct TV is the only company that doesn't require that. Go figure, and after the guy was done ripping everything out, he left the wires chunks all on our floor, got mud on our carpet from his shoes, and got his dirty hand prints all over our white door. I'm giving Direct TV a 1/5 stars, not specifically this Direct TV in Tempe, Arizona...but Direct TV in General. You're better off going with someone else, at least other places work with you instead of against you!!! read more

Been rescheduled 4 times because technician doesn't show up. Worst customer service because they dont call to tell us. Talk to several departments and they cant find the tech and schedule for another day! Our life is on hold waiting for them to show! Still waiting for them now. They say will call in 30 minutes they are in route and they are not! Where is our tech? Horrible experience! Deserves no star. read more

The name should be Indirectv! If I could give zero stars I would. They are unable to check where repairman are when over 2 hours late for an appointment. They call and email you that he is on the way but say on the phone "this is just a probability ". So why communicate at all? Poor communication. Poor corporate policies. Total lack of training. People with such strong accents attempting English unsuccessfully. read more

I can't give it two stars and claim I've experienced better because honestly I haven't. Cox was such a nightmare that this place is a step up. I ordered my directTV and centurylink together so I don't know if that makes any sort of difference. They kind of seem like they are two seperate companies as I have log ins for both, but I'm able to pay my directTV through my centurylink account so now sure what's going on there. I set up to have the service installed and turned on via online chat with a Century link rep. The person arrived as promised day of to set everything up. He didn't take a long time to install it but the only part I did not like it when he set up the dish, he drilled so deep it split the wood on my roof! I can see it when I stand under my patio, silver screws poking through. I'm not sure how this will affect my shingles on the roof, if it will leak or what will happen. Thank goodness is almost never rans in Phoenix and when it does it evaporates as it's falling to Earth. Otherwise I'd be a little bit more concerned. He was fast, he gave quick instructions on how to work the TV. Other than the split roof I really have no other complaints. The price is true to what they told me, I'm sure after the first year it will go up. It's hard to find internet and cable service that doesn't go up after the first year. Although I'm sure when I contract ends in a couple years I'll be cancelling my cable and sticking with using my internet and watching Netflix. read more

Once AT&T took over, it all went to hell. Prices doubled and not willing to work with me on price. Been a customer for 12 years and I cancelled today. They also tried to pin me on a new 24 month contract just because my receiver had to get repaired. The worst customer service I have ever experienced. Never going back to any AT&T product ever again. read more

Called their 800 number for information and pricing. Rep extremely pushy - high pressure sales!!!! I hung up the call. Staying with Cox Communication. read more

If I could give negative stars I would! This is beyond the absolute worst service I have ever had with a company. It was better prior to the AT&T buyout but now it is the worst customer service I have ever had from any company. I have been on the phone for over 3 hours trying to get account service. I have been a customer for 3 years and the boxes are getting hot and shutting down and now are causing TV damage. I paid for the Protection Plus plan which now does not seen to be honored and they want to charge me $140 to have a technician come out. The customer service and technical support have been outsourced and all they can do is read from a script. The bad thing is that there are not good alternatives- Cox has poor service as well. So my update is that I was to be called by a supervisor yesterday and 24 hours later it is still crickets. A technician was to come to my home today between 4 and 8 and it was a no-show no-call. HORRIBLE HORRIBLE SERVICE! read more

I have tried to get off your RobinCall list. I have asked three times..... they said they would take care of it Sounded like American). Nothing happened. Got call today from Indian call center. I will NEVER go back to direct tv, SORRY! read more

I switched from Cox Cable to Direct TV.... WORST MISTAKE EVER!!!!! DO NOT GET TRAPPED INTO A 2 YEAR CONTRACT.... 1) The service guy would ONLY set up the Direct TV.... he redirected my Bose Sound system to only work with the satellite... 2) The Channel menu is SO screwed up.... the Pay Per View channels are exactly in the middle of ALL my channels - SO OBVIOUS.... if I WANT to purchase a movie - I'll GO there myself - I will not buy a movie because they force me to see them anytime I look through the guide... 3) I'm TRAPPED in a 2 year contract - when it came time to move - they are charging me all OVER AGAIN TO SET IT UP.... 4) Cox Cable NEVER lost it's signal - Direct TV loses the signal with the slightest rain!!!! IF I COULD RATE WITH NEGATIVE STARS - I WOULD DO IT!!!! read more

I have been a customer for 7 to 8 years. Love the customer service. I am old school and loyalty marches along with their great service. Go with Direct TV aka AT&T you will not be let down. read more

This company has fallen down in service so badly, they make appointments for a week off and the day of the appointment they cancel. This procedure has happened three weeks. The company does not care how long you have been a customer or what your problem is. Do not use Direct TV, they sold out to ATT and Service is disgusting. read more

Horrible business practices along with incompetent staff that don't seem to know the difference between right or wrong. Charge 2 months service (auto pay) and have never received the service. The main issue started out with Broadband Holdings, the installation company and lack of technical support/follow through. Direct TV still managed to take money out of my account and charge over $400 for canceling services. Services that I never received. AVOID DIRECT TV AT ALL COSTS. Don't support a company that doesn't allow their managers to do the right thing by the customers read more

Lack of service and support doesn't begin to explain how bad this company is. As the saying goes.......You Get What You Pay For!

Requested an additional box from DirecTV who sent out a technician to drop the line and install in new room. The tech tells me that the box is an "older unit" that looks like your Mom's VCR and that they will have the current box in stock the next day. He tells me all I need to do is call DirecTV and they will rectify the situation. I call DirecTV the next day only to be told that my box is functional so they can't replace it. I tell the kid on the phone that cars are functional, but when you buy a new one you want the new one. He continues on to tell me that there is no 30 day return period and I can cancel for $400.00 now that I took delivery and agreed to 2 year policy extension. Bottom line, if you need NFL package your only option is DirecTV and they will yank you around and treat your poorly because they know they have you by the balls. read more

THE ABSOULTE WORST CUSTOMER SERVICE EVER!!!! I will never do business with this company every again and I think I will drop my ATT service as well. I have been a customer with ATT for 10 years but they will be losing my business over the Direct TV issue I have had over the last month. PISS POOR! read more

I was a customer for 8 plus years, then AT&T took over. My service went to crap- constantly freezing, hardly ever working. After many visits from DTV (which i paid for). Their answer to my problem was continue to pay for four TV's but only use one at a time - seriously????? They could not get service to my home it was a battle between my internet provider and DTV. I had no choice but to disconnect because they COULD NO LONGER PROVIDE MY HOUSE with service......now they are charging me $300 for termination of my contract. They could not provide service so they terminated contract not I. Hahahaha what a joke I will NEVER PAY! read more

the 'NEW Guide" SUCKS, SUCK, SUCKS, looking at white print on a black background is like looking at headlights coming at you in the dark. there are 'rings' aound the letters for anyone over the age of 40. I guess Direct TV has all 20 y/os workking in the home office. The 'cusotmer service' line takes a good 4 mintues to work though before you get to a human being. SUCKS. read more