I am a current customer with DirecTV and originally bundled a package with CenturyLink. However, after a year was up, my bill went up. When I called to question why my bundling discounts were discontinued, I was given different answers by their reps. Retention gave me a 1yr $20 discount (per month). However, it started a month later. In addition, my $10 bundle discount (through CenturyLink) on Direct's bill disappeared. Direct said it was CenturyLink's discount. Still unsatisfied with DirectTv. Called CenturyLink this morning, and after 2 calls and being on the phone almost 1 hour with 4 departments (on hold for over 30 min), I still got no resolve. I finally went online to CenturyLink to chat with no resolve and only to be told to go to myaccount online for paperless billing to get my $10 discount. They switch you around to different departments in hopes to keep you on hold and then you'll hang up and go away. SHAME ON YOU DIRECTV AND CENTURYLINK FOR THESE TACTICS. EDUCATE YOUR PHONE PERSONNEL ON PROPER PROTOCOL AND HOW TO PROPERLY DIRECT CUSTOMERS TO THE CORRECT DEPARTMENT! GET IT RIGHT THE FIRST TIME! THESE TWO COMPANIES THAT OFFER BUNDLED PROGRAMS WILL BAIT AND SWITCH YOU AFTER YOUR FIRST YEAR IS UP, BUT WANT YOU TO SIGN A 2 YEAR AGREEMENT. I WOULD NOT RECOMMEND DOING BUSINESS WITH DIRECTV AND CENTURYLINK. AFTER MY YEAR IS UP, I WILL NOT BE DOING BUSINESS WITH EITHER COMPANY AGAIN! read more

Rip off alert! Run fast before they suck tou in with their lies and misrepresentations. Absolutely the worst, most disgusting customer experience ever. read more

We are done with Direct TV after at least 15 years! We accidentally over paid our bill in Feb by $1020 and have been listening to their lies to give it back, even while we pay our monthy bill on top of the over payment! April 23 we were told the money would be returned in 5-10 days to our account. We called on May 7th to follow up and were told a check was mailed that day! We waited another 10 business days. We called on May 23rd being told this time that in 3 business days the money would be returned to our bank account. They apologised again. Today, May 31 after waiting again they tell us a lie and cant give our money back! Looking for new cable company and new options. Good by DTV! You discuss us! read more

Probably the worst service I've had besides CenturyLink. I've had them out to my home on more than one occasion and my issue is still not resolved. Last week I set up for a tech to come out between 9-1. I got a call a little after 12 from another tech letting me know that the original tech called off. He said he was the only one handling appointments at this time and was not sure when he'd get to me. I asked him if he could come after 3 because I have an appointment. He said he couldn't guarantee that. I asked him if I could speak with his supervisor, he told me that he doesn't have one. So now it is 5 pm. No tech and I have been sitting on the phone with D-tv for an hour and 54 minutes. They keep transferring me. Then I did het someone to help. He sent the supervisor the call info like 8 times. Still no supervisor! I still am not able to watch any of my HD channels. Still no resolution! Absolutely the worst!! read more

If I could give zero stars I would. I was a loyal directv customer for 10+ years. This year, they doubled my price and told me on several occasions that I was not eligible for anymore discounts. I returned the equipment to a UPS store as they advised me to in September. At the end of October, they charged my credit card for missing equipment. With no notice! When I called immediately they said they had received my equipment 6 days before they charged me! They would have to set up a case that wouldn't be resolved for over a month and then they'd send me a CHECK in the mail! I disputed the charge on my credit card - nowAT&T calls me and claims they are going to send to COLLECTIONS! What a scam! The absolute worst company no wonder they are losing so much money!!!!! I returned the equipment as they requested and now I have to hunt down the proof.. I will fight until the end! They don't deserve any more of my money. read more

I'm waiting on a appointment and the guy called at 8:16 I missed the call I called him back at 8:18 and he didn't pick up saying later that I missed the call but by 2 minutes and got nothing I texted 5 times left 2 messages and no answer I haven't even gotten the service and already they messing up! I don't think I want the service I already paid for it I have never in my life and anything like this they where very rude on the phone!!! read more

Just a horrifying experience. Terrible customer service. They sent me to a department that was closed during normal business hours, repeatedly, no matter what I said. They lied, disconnected the line, transferred me, changed stories. Congratulations, you've earned the opposite of a loyal customer for life. I simply wanted the deal you told me at first, but the story kept changing once you thought I was trapped. No. Just no. read more

AT&T has ruined DirecTV. I needed to switch out a wired mini receiver for a wireless mini receiver. Customer service said it would cost me $250 in addition to the monthly fee I already pay. so much for customer service Stay away from AT&T and DirecTV read more

On 08-02-2020 I contacted Directv to cancel my NFL Sunday Ticket. This was well within the time that it needed to be cancelled so my account would not be charged the first installment. I was told by the Direct representative that because I was a loyal customer they would give me the NFL Sunday Ticket for free and take $40 off my bill for the next year. So when I received my September bill the $40 had not be removed and the first installment for the NFL Sunday Ticket was there. On Sunday I was on the phone for at least an hour and a half with 3 different representatives who told me they saw in the notes that I was to receive the NFL Sunday Ticket for free. Directv still would not honor what they had told me. This is not about money, it's about keeping your word which they did not do. So much for appreciating loyal customers. I will be spending my money elsewhere. read more

READ ALL THESE REVIEWS BEFORE SIGNING ON WITH THIS HORRIBLE HORRIBLE DISGUSTING COMPANY! They have lied to us from the start. We were to get a $250 gift card. Recorded the conversation!! Never got it and when I was talking to a supposed supervisor she listened to the recording and said the agent was wrong and transferred me to CUSTOMER CARE-RETENTION DEPT who simply disconnected me. I record every conversation now and when you confront them on the issue they transfer you and then hang up on you. I am so disappointed in COSTCO for allowing them to solicit customers from inside the store and the sales rep promises separate customer service through COSTCO. It's a nightmare! Try and quit the service and see the real monster take over. IF YOU GO AHEAD AND SIGN ON WITH THEM REMEMBER READING THIS REVIEW! read more

The absolute worst in customer service!!!!! Called three times for help and got three different answers. Then they billed me for what I was calling about, simply how to return my equipment. Save yourselves a lot of trouble and money, sign up with Dish instead! read more

You receive an offer then after a year the price doubles and they wont stand behind what they promised. So I called and canceled my service after two years, now they tell me they don't cancel till the end of a billing cycle. That is not what I was told when I called she said it was disconnected and I would receive a email with instructions to mail my boxes back. I checked back because I haven't received a cancellation email then I was told I still have 24 more days to use it. They don't give refunds anymore. What a bunch of crap, During all this covid stuff going on I'm just trying to save money and AT&T is ripping people off. read more

Update, turned the bank theft issue to my bank for resolution, now the bank informs me that I missed another unauthorized transaction . . . This one for $84.55 that occurred in May 2016. Notified DirectTV with this information and a copy of the letter from my banks "fraud" department, which they offered no legitimate reason, other than to say that when we "signed-up" for DirectTV service, we had to give a credit card or bank account number that "authorized" them to charge these accounts. We have never given DirectTV "access" to withdraw funds 'at will' from any account and have never been in "past due " status. After a few hours of phone calls, transfers from one department to another, over an hour put on hold and playing my request for help like a ping-pong ball, DirectTV issued two refunds - one for $115.55 and another for $84.55. Without admitting fault, they just replaced the funds that they stole and assumed no fault or blame. Appears that if a company had a valid reason to hold these funds, they would not hesitate to refuse the refund, especially DirectTV, who are famous for their poor customer service. The matter has been forwarded to my banks legal department, as well as a request with our states Consumer Fraud department. And perhaps the worst part, DirectTV still wants to charge me a $200 termination fee because they feel that bank fraud/theft is not sufficient reason to terminate service. I ask every person I spoke with at DirectTV if they would continue doing business with a company that illegally withdrew funds from their personal bank account, and when the subject was pushed, each reluctantly agreed. . . .but not a single representative offered to assist me in ending my business relationship without the termination fee, speaks volumes about the personal and moral character of the staff employed by DirectTV and now an AT&T company where honest business practice is something buried in the corporate accounting office closet for fear of practicing respectful and trustworthy business relationships. Pity the unsuspecting, but if this message reaches home with but one potential DirectTV / AT&T client, the public shall have succeeded. Pass along this message at every opportunity, for this battle is far from settled. read more

This is the worse company I have ever worked with. Cannot get a bill correct and had to call every month and was on the phone for 45 minutes to straighten in out. When I went to cancel my order I felt like I was in front of a firing squad. Since AT&T took over UGH!!!! read more

I called Direct TV to cancel the Sunday NFL ticket, and was still charged for it. I called a month ahead of time. I recommend people start streaming live TV. Therefore, you have the option of what programs you want. I was given a cancellation fee because the apartment complex where I live is contracted through CenturyLink, and you must have one of their services either the Internet or phone through AT&T. DirectTV failed to mention that. They only wanted to cut me a deal when I told them I would pay the cancellation fee. It's still cheaper to stream . read more

This is the worst company ever. We cancelled direct tv after our two year contract was up because they are so expensive. $120 for TV is absolutely insane, especially when we watch probably 5 channels. When we cancelled they sent a box to send the equipment back, I packaged everything in one box and sent it off. Two weeks later got a bill for $250 for unreturned equipment. Called on the phone for over an hour and talked to three different people. Finally they acknowledged that they received two receivers but not the third. I assured them everythjng was in the box. Long story short, after taking to a total of 5 different people that I could barely understand and almost two hours on the phone they said "I guess we will just take your word for it" and waved the $50 fee. Since cancelling we went with Sling Tv ($40) and Hulu ($8) and they are amazing. Free trials, cancel whenever you want, no stupid fees no boxes no dish. Stay away from direct tv there is such better options for tv read more

I have never dealt with this type of customer service before. This is the worst I have ever seen. I cannot get my service setup. Their website doesn't even work well, I keep getting transferred to someone else and I have to re-enter all of my information. I tried on the phone and was hung up on, then called back and then transferred 4 times. They couldn't find my information. Next I try the chat service. they tried calling me then transferred me several times on chat. Still no service. Then their website stopped working for me. I am trying again today, but in the last 30 minutes I have been transferred 4 times. This has to be a joke. I know I'm not the only one who has dealt with this. read more

I recently discontinued my DirectTV account for a ton of reasons, overpriced, long waits for customer service calls, price changes all the time. When the account was closed in early Feb I had a $9.64 credit. Finally today April 4, I received a prepaid MasterCard for the stink-in credit. In addition, this card charges me $3.00 per every month that I don't use it. What the hell ever happened to sending some a check. The cost to issue this stupid card, mail it, track it etc is far more than just writing a damn check!!! I will Never be a DirectTV or at&t customer again. read more

I signed up for a 12 month plan. I was told only 12 months and I could cancel. I call yesterday twice spoke to 3 different people all were asked to speak to a supervisor the first two told me it didn't matter they couldn't help me . They told me they had a supervisor and that it would just be a wait. When the manager (Destiney) who's was supposed to be a supervisor answered she stated that there were no supervisor on duty, that they leave at 5. The first person I called at 5:00pm on Monday at mountain central time and was not given a supervisor after I asked to speak to one(company ID name JD144). The second time I called I spoke to someone named Jen (company ID Jr4326) and they stated they couldn't give me the name of the first person.. after getting frustrated again I asked to speak to a supervisor and again was told it wouldn't matter. was then instead of being transferred to a supervisor I was sent to a accounting specialist. After the accounting specialist picked up I again asked for a supervisor and after getting a very stern tone they said they would "escalate the call". I'm not sure why I had to ask a total of 4 people to get a supervisor. A "manager" not a supervisor answered the phone. I then repeatedly asked to a supervisor and was finally told that they left at 5. I called at 5 the first time and wasn't transferred to a supervisor so how did that work? When I signed up I went threw a third party sign up that told me in 12 months I could cancel if I wanted to. I was told specifically to call direct tv when I wanted to cancel and I could after the 12 months. There is NO signed contract on file nor have they sent me one And are trying to charge a cancelation fee for my 12 month deal. Every single person verified my email and number. They all told me they'd sent the "email" on file not one person sent it to me. Directv has TERRIBLE customer service and if a client asks to speak to a supervisor they should be AUTOMATICALLY transferred. I also asked a supervisor to call me NO ONE called. I am now currently on hold for the 6th time trying to get a supervisor to answer the phone. I have now been waiting 40 minutes. read more

Charges you for every single thing and to come out and fix something when it doesn't work on their side. Highly recommend any other company, because they're full of headaches and loop holes. Had them for over 10 years, but dropped for Hulu and Netflix. Awful. read more

I was with Direct TV for over 8 years in another state. I eventually got tired of their billing tricks and constantly having to renegotiate pricing every 6 months and left them for cable. They kept trying to get me to come back for 2 years and I explained each call why I left and was finally assured that AT&T had changed their TV pricing model and that my past experience would not repeated. So when I came to AZ, I went with Direct TV and the person that signed me back up again reassured me that my bills would not see significant changes. That was a year ago and yesterday I noted my bill jumped up by $50 a month. While the satellite TV functions are fine their customer service is the worst. I called and explained that the past representative assured me that my billing would not change only to find out a year later that discounts he had applied ran out. I called and the first representative sounded like they must be in China or something and could hardly be understood. When I asked to be transferred to a supervisor was told that was not possible and got put back in the call ques. The next representative just shared no discounts were available and they would have a supervisor call me right back. Right back was an hour later and I had subsequently called to just cancel my service. That representative while understanding said the representative that signed me back up should have not told me that billing will stay the same. I told her that is fraud and not only reflects on him but AT&T as well. She apologized but said nothing could be done. Since I was not willing to pay over $200 a month for TV, I just cancelled my service and she did provide me a $30 credit on my remaining bill. In the end, AT&T/Direct TV lost a 9 year plus customer. Their customer service process is in need of a total overhaul and with the number of negative reviews, I cannot believe that AT&T senior leadership is not willing or able to address the service issues. It is frustrating when a company has a good product bit itoverpriced when compared to competitors, and service so bad you loose customers over it. read more

Ever since DirecTV was purchased by AT&T their customer service has gone to crap. We tried for a month and a half to negotiate the cost and lower our services without any help. We finally decided to end our contract and services. They then canceled our login account for the company website and will not process our final account payment. I have called in multiple times to pay the bill and they refuse to take the payment and provide me confirmation on the account. This is all an attempt to have me start up new service with them. This is terrible and I would avoid using this service at all costs. read more

I was a long-time customer (off and on because I moved a lot) of Directv, and I USED to have no major problems with them. Ever since AT&T purchased them, the service has gone downhill. Six months ago I called to complain about the rising prices, and they agreed to make an adjustment. However, unbeknownst to me, the rep added Showtime to my bill without telling me. For several reasons, last month I chose to discontinue Directv. It took several people and one supervisor to finally agree to waive the early cancellation fee due to the fact that I wasn't told that I had extended my contract by two years when I moved from one residence to another. I just received my "final bill", which still has the $120 cancellation fee on it. So now I'm on hold with my second Directv rep who says she's a supervisor. She says there's no notes from the previous supervisor saying that the fee will be waived. I asked whether they record the calls, and she said they do, but that I have to request that they pull the tape in writing. I told her I'm tired of jumping through hoops to get Directv to do the right thing. I asked for another supervisor who could simply waive the fee and send me a refund, but she won't transfer me. I now have Cox Cable. So far, it's far better and far less expensive than Directv. read more

Had to schedule a basic service visit, first available time is 4 days from now. They really just don't care!

Direct TV is so rude and unprofessional. I waited over 5 hours for them to no show, no call. After 3 emails and 2 voicemails saying they were coming during the scheduled appointment time. I would have waited all day with out a phone call or anything. This is after a week of trying to reschedule. My family has been customers for almost 30years, my husband and I have been customers for over 10 years. It is a disgrace how they treat customers and I would not recommend Direct TV to ANYONE!!!!!!! read more

OhMiGosh, they continue to be the worst. Spent hours on the phone this morning, regarding a proposed address change regarding service(?!) at an U.S. address - not exactly rocket science. The several unhelpful DirecTV agents in the ***Philippines*** (who claimed that they do *not* know what a "county" is, in the U.S.) asserted that they were not able to transfer me to reps in the U.S. Was advised that "Mondays are busy"(!) and that a supervisor would call me back "within an hour." It's now 2:08 p.m. - no callback. read more

Worst customer service call center, ever. Every time I've had to call in, it requires 3-4 calls. Usually because the representatives hang up on you in the first two calls. Then you ask for a supervisor and it's the same thing. Found out they were overcharging me and "bundling" it into the base package charge. They charge equipment protection charges that they never disclosed. Avoid this company. The channels are even that great. Lots of dead, garbage channels on their "premium" package. Horrible! read more

This company is the worst! They installed the dish half in the neighbors yard and want me to give another four hours for them to fix it! Paying to end the service! Chad agent number 501639 is a jerk! Your poor customer service is why you lose customers! read more

Warning.. do not go with DirecTV. Here is my experience. DirecTV came out and partially installed television service. The geek squad came out and mounted our televisions so as planned, we called DirecTV back to complete the installation and provide a Genie box so we could wirelessly watch a TV in the kitchen. My husband spent about one hour on the phone to arrange for a technician to come back. We stayed home the next day and received an automated text that the technician was on his way. He never showed up. We went through the same process the next day on the telephone and we were promised again the tech would come out the next day. No one showed up again. We followed up yet again with another call and again were promised that a technician would call us to set up an appointment. No one called. We have waited about two weeks with no TV service. We would go with Cox but they do not provide a wireless genie box. These people are incompetent and have a very poor customer service. We have been charged all this time for three TVs! We live in a condominium community and there are many DirecTV antennas on the roof. Installation is not a problem here. Dealing with DirecTV is like dealing with a company in a Third World. Our only recourse at this point is to dismount the television in the kitchen and do drywall repair. How disappointing. read more

AT&T have bought them out as well as Centurylink. Sales people came and made a lot of promises. Said the combined total would be $120.00 per month. I told them more than once I am on SSI and can not afford any thing higher. Was told there would be no disconnect fee. HA! $420.00 disconnect fee charged. Will never try this again. read more

I have been a customer for Direct TV for 8 years. Paying 170$+ a month. I called today to arrange a simple move. It took this woman who couldn't understand me 45 minutes just to get my address down. She pretended to connect me to a manager and after waiting for another 20 minutes I hung up and called back to speak to a different agent. Finally after another 20 minutes, I spoke with a manager. She was not very helpful. Offered no consolation, just helped arrange my move and tried to charge me another 100$+ for the move. This is just nuts. After paying how much I do, for how little I get. She offered no attempt to keep my business. I told her I was going to cancel the move, cause that would lock me into another 12 months, and K was in a month to month stage. After saying I'm going to reach out to a different company for business. She says, "I understand...". That's it. Not attempt to save my business. Just. I understand why you would want to go somewhere else... Wow. Horrible experience. Lost an extremely high paying and loyal customer. read more

I have had numerous problems with my signal and reception and equipment.....They lowered my price a lot for 12 months BUT when they changed out my defective box for another one they took away complimentary FSAZ channel without even telling me. I had to call (all the time thinking again it was a bad piece of equipment again) and have them inform me that with the new box I can't have my complimentary channel anymore............bad business. I Should get another tv provider. they don't deserve the 1 star. I think you get better tv off cable than you do a dish! read more

We've had direct tv for many years bundled with century link and automatic pay, which saved me a couple dollars but also made it harder to monitor cost raises. 3 years ago we upgraded, a tech came out and hooked up new equipment and took the old devices away. Recently when we discontinued direct tv it was discovered we had been paying for 3tv devices when we only have 2 = 174.00 in overpayment. The error acknowledged and guarantee a refund check within 30 days. It never came. Direct tv said they sent it to century link since they controlled the bundle. My over paid money does not belong to century link! Very frustrating! CL said when ck is rcvd it'll be applied to my acct. 60 days and nothing. Go with Netflix, Hulu and amazon, much much cheaper and controlled and satisfying and honest! But if you chose direct tv, don't bundle or auto pay! And read other reviews! read more

The sales process was pure BS. Services WERE NOT integrated like I was told they were. I had to coordinate install times for every piece of the puzzle. Then the bill came and was MUCH higher than I expected... roll out the fine print and forget what the salesman represented. Then the service itself was marginal but we tolerated it. Now I am moving. We have to move to keep my daughter in the high school she wants to attend. I knew when I signed up for Direct TV that we might have to move. I asked the salesman if the cancel fees would apply if that happened. I was pointedly told no... if we have to move there are no cancel fees. Total crap. I just got off the phone with the guy who rattled off all the truth to me and he really didn't care one bit about my complaint or the snow job their sales team pulls off. I would NEVER RECOMMEND DIRECT TV TO ANYBODY. My experience was trained deception of the client at every stage of the relationship. I don't know how they can stay in business. I think they should honor what I was sold. Waive the cancel fees and be a stand up company. As long as I am wishing for the impossible... stop lying to your clients start demonstrating a little integrity in your sales process deliver what you promise pretend like the people who make your paychecks possible matter to your company read more

You go to a restaurant with your family and your bill comes to $200. You tell the server they forgot half your food, and that the other half was over cooked. They are super nice but still charge you $200. Instead of reducing your bill to equal the service provided, they give you 14 coupons. One coupon for each of the next 14 months. Combined, these coupons equal the lost meal that you had to pay for anyway. This is how Direct TV works. Direct TV forced us to take new equipment when we moved, even though our old equipment was just fine. They did this most likely because that new equipment came with a 2 year contract. In the first 6 months, all three new boxes failed. All our recorded things were lost, again. (As they had already been lost during the move when we were forced to take new equipment.) So when the boxes failed, and we lost service, we lost our recorded shows, AND still had to pay the full monthly bill. To compensate us for lost service, they gave us $15 off a month for the next 14 months ($210). After all of the issues, my husband calls to cancel and they say sure, we want $320 for the next 16 months of your contract. That's $20/month for 16 months. For service I'm not going to receive. Add to this, we have been customers of Direct TV in multiple states for most of our lives. That doesn't matter. It doesn't matter that our old boxes we wanted to use would be out of contract now, since we have already been with them for the entirety of the last contract. It doesn't matter that they owe us $210 for lost services, which they are only willing to spread out over a long period, in the form of credit. If we cancel, they want it all today, right now. And we lose that credit they owe us. My husband asked nicely to be removed from the contract. He offered to pay the early cancellation fee, minus the $210 they owed us. They would not accept. He spoke to a customer service representative, their supervisor, and their supervisor. All said no can do. Seriously? You are a billion dollar company and you OWE us $210 for services you failed to provide, yet you are refusing to cancel our service without another $320? At the same time, we still have the service, which is now $125 a month! For one level above basic! They gave us free movie channels for 3 months when the main box failed and everything was lost, and then they CHARGED us for the first prorated month! When I asked about it, I was told, if you keep the free channels for the full three months, the prorated amount will be reimbursed at the end. Are you KIDDING ME? At this point, they say our only option is to write a hand written letter to the corporate office, explaining our situation. I would like to expand my audience. And to that effect, I would like to let you know how great NOT having Direct TV is. See, I NEVER watch it. Not once in the last 6 months since we moved in here. And only rarely before, when my mom told me I HAD to record and watch something she liked. My husband and son watch 2 shows, Chicago hockey, and Chicago and Arizona football. That's it. I watch Netflix and Amazon Prime Video with Starz. I pay $8.53/month for Netflix and $7.99/month for Starz on Amazon (Starz is $13.99 a month on Direct TV). Plus the $99/year for Amazon Prime, but I save that just on shipping, so it really doesn't count. We figure, the two shows they watch, which are not available on Netflix or Amazon (without paying extra), are so cheap to buy now that it would cost us less than two months of the cost of Direct TV to purchase all the seasons for both shows. Adding to that, since local sports and big games are on basic TV, for the few games that aren't my husband can run over to the local Chicago themed sports bar for some guy time. And we will save SO MUCH MONEY. Without missing a beat. With a richer life. More options, more mobility, and a LOT LESS of the cost. Because those games were already unavailable to him here. In order for him to see even some of them, Direct TV wanted another $300 for the sports package. ON TOP of the $125/month! So, we are on the way to weeding out these companies in our lives. Reducing the cost and increasing the living. Eliminating the unnecessary expenses that keep us chained to debt and depression. Stepping outside the norm to embrace a better way that makes so much more sense for us. As for Direct TV, we have placed them on a 6 month hold while we write our hand written letter to the corporate office and send it via snail mail as directed by the "highest level supervisor/manager" that the support center could get us on the phone with. That same highest level person told us he could not do anything about the cancellation fee. Not a thing. I guess being the boss doesn't really mean you are the boss. In the end I'm hopeful that they will grant us the cancellation free of charge, or at least reduced to the difference between what they owe us and their cancellation fee amount. But I won't hold my breath. read more

This service is a nightmare. Don't go there. From billing to service to tech support, they are the worst in the industry.

HORRIBLE CUSTOMER SERVICE!!! My 8 year old remote went out. No problem paying for it but they tell me they need to send a new one and it would take 3 days (Super Bowel weekend) with no over night shipping option, which I was planning on paying for. Wanted to speak to a supervisor lady insisted that she could not do that. I have Dish at my other home and when remote went down Fed Ex next day no charge. I went to Radio Shack and bought a Smart Remote. I'm Done with you DirecTV and oh ya, your Century Link internet service is terrible! read more

If you're thinking about Directv - don't do it!!! I used to love DirecTV, but their service and programming gone down hill the past few years. I am shopping for alternatives. For the 3rd year in a row Pac-12 network is not available on DirecTV, very frustrating not to be able to watch your local teams play sports! They seem to have a price hike every year.......and probably the worst thing......is their customer and "repair" service..... I call for service and sometimes get lucky to have a technician that knows what they are doing, but more often than not, it's worse after they leave and takes multiple service calls to get it fixed. Every Time you call they try hard sales pitches to get more money from their customers. I can't tell you how many times they have "disconnected" me during a call, of course they don't call me back, I have to call back and start all over again, first with the extremely lengthy automated phone system that you cannot bypass....then transferred around cause the first person can rarely help.....I don't think I have had a call that has lasted less than an hour with them! I can't wait to move and get a new provider....will never sign up for Directv again! They only get 1 star for Sunday ticket....though it's over priced and frequently has issues with streaming! read more

Do not use this company at all!!! There is a reason they have one star, I wish I could list the amount of problems we have had with Direct TV but they are to Numerous and I am literally on the 7th transfer from department to department telling them what I need which is basic service set up. The company is ridiculously Bad. I know your reading this and wondering, well could just be his guys experience, STOP read the horrifying yelps. Save your self time and stress. read more

We have always been super happy with DIRECTV. Nobody can beat them , we looked. Johnny and the supervisor Clayton where extremely helpful! We where charged a moving fee that was suppose to be waived and they took their time and patience to investigate our issue and found out the error. Super helpful ! Thank you! S.M. read more