I can't tell you how happy I am with the entire staff at Pristine Rehab Care, from Nina the…read morescheduler, Rachel the director and especially Adele who is my son's therapist, they're all great! Adele has been working with my son on his fine motor skills and he has made GREAT progress and he is now going from once a week to once every other week. This company is all around amazing so if you're looking for a therapist, no need to look any further, Pristine is the best!!

Came here a while back and although and the practice itself was good, the staff I worked with Sonal…read morePathak (found it on her profile) - a lady in her 40s to mid 40s (in case it was someone else) was extremely unprofessional and somewhat unknowledgeable giving contradicting advice and then getting defensive if you question her. Almost no sense of civility. I'm unsure if she still works here though as the webiste doesn't mention her name

UPDATE: The owner reached out to me following my review directly ensuring that this is all being…read moretaken care of. I really appreciate it as the quality of therapy is top notch! I really didn't want to be forced to switch providers. DO NOT go to this provider if your insurance is out of network! We are very sad that we have to terminate services with our OT, Jessica, over issues with management and billing. This provider is out of network for us so our insurance is billed by the provider and the insurance sends us checks to turn over to the provider. All other out of network providers take the checks from us and that's that...very simple process. Wonderkind refuses and wants us to scan each individual check and EOB which is a long tedious process. When we first started getting checks, I would bring them to the front office. The front desk would be like "oh don't pay now or give them to us now, we may have to invoice you for each one." It took them MONTHS to get this process straight. I had to bug them to try to make payments! Fast forward a few months later, I'm now being harassed for payments because "we cant pay our therapists." That's not my problem when your billing department FAILED to collect proper payments for MONTHS! I've sent over all the insurance checks I have and I'm being harassed with repeated square invoices for thousands because "according to the insurance these payments have been remitted." I've repeated to them that I don't have the checks! My suspicion is that they take forever to actually bill the insurance, the insurance takes their time to cut the checks and Wonderkind is harassing me so that I just pay everything up front. I am a mom of TWO special needs children. I don't have the time or space to continuously bug my insurance for checks. How long they take to pay is out of my control. I chose this provider because of the great reviews and they were nearby- I was willing to pay a little more for the convenience. It's all blown up in my face and I wouldn't recommend this facility to anybody- which is sad because the actual therapist is amazing.

So far no bad experiences with the therapist. My issue is with their schedule and communication…read moresystem. Here are some issues I've occurred. 1. I've been on a waitlist for an afternoon appointment since June. No follow up. I've given up and just kept my regular schedule. 2. They have an automated text reminder. 3 times I received it and emailed them to confirm because the therapist told me she'd be out that day. Once I showed up and was told their new therapist doesn't start until a week later. Despite me getting the reminder from them. 3. I called for a day of the week change and was told they need to confirm the therapist availability and that they'll call me back once it's confirmed. I never got that call. 4. I had some problems with FSA where their receipts aren't accepted and they told me they would change my receipt from ST to say speech therapy. That never happened. Anything schedule related I just settled and work around the day he has. As far as FSA I go in have have them print me a detailed itemized receipt. Overall if you need something done and they can do it then and there, it'll be done quick. Phones and emails gets answered quickly. And you get a fast response. The problem is with their follow up and follow through. Interesting for a place that teaches speech has poor communication themselves.

I have been bringing my toddler for the last two months. Wow what an amazing difference in her…read moreplay, verbal, and mechanical skills. My baby is soon going to graduate. They also taught me skills to further assist my baby. Thank you si much for going above and beyond for my

In April 2020, I had a pre-mature baby and was referred to WeeFun by the Pomona Regional Center…read more Fiona came to my house a week after my son was discharged from the NICU and she was a Godsend to my husband and I. We were first time parents during COVID and did not have a village to support us in taking care of our newborn. Fiona referred me to a lactation nurse that was so supportive and provided detailed guidance on breastfeeding. Fiona worked on my son's torticollis and feeding issues in the beginning. As he got older, her therapists worked on his fine and gross motor skills. My son loved playing with Fiona and all the WeeFun therapists and graduated from the Regional Center last month when he turned 3. My son is a very happy, energetic, smart, animated, thriving toddler and we attribute his growth to WeeFun and the love, compassion, patience and care that they gave him. If you are looking for engaged, committed therapists to foster your child's development, WeeFun is the place to be!

Very disappointed with the lack of communication, organization, and professionalism from this…read morefacility. Both of my children were referred, authorized, evaluated, and started the intake process together, yet weeks later we are suddenly being told they must now be scheduled on separate days and different times despite me making my expectations very clear from the beginning. I specifically explained upfront that if these accommodations could not be met, we would seek services elsewhere instead of wasting valuable time waiting through this process. Instead of listening, the office continued the process only to later tell us they could not accommodate what was already discussed. Melva contacted me multiple times only to repeatedly say there was "nothing she can do," which is unacceptable considering this issue was created by the facility's own lack of communication and scheduling consistency. She also refused to provide management or owner contact information when requested, making it even more frustrating to try and resolve the issue professionally. To make matters worse, Zoom appointments were suggested for my son despite being informed he cannot effectively participate in long virtual sessions due to focus and attention difficulties. Families seeking services deserve clear communication, honesty, and respect from the beginning -- especially when dealing with children and lengthy referral/authorization wait times. Unfortunately, that was not our experience here.

I completed my first placement at Mi Sueño Speech Therapy and learned so much regarding bilingual…read moreassessments from the clinical director, Norma. All the clinicians were welcoming and eager to help me in my career as a future SLP. Quality of care is extraordinary with this company.

Kate is so Amazing with my Autistic adult son. So kind…read morepatient and professional. I would highly recommend, especially if your child uses a AAC device.

I would recommend this place 100 % , they are friendly and kind people. We are very happy with themread more

Speech therapy: We have been meeting with Michelle for about…read more6 months now and it's amazing how much our 2yr old has improved on how much language but also the pronunciation of words. We saw 3 or 4 speech therapist before her and suddenly he's 95% on board with participating while practicing new skill and he was 0% participating with the other ones. So grateful we got paired with her, she pushes him the perfect amount for him and that changes by the moment constantly reading him and seeing what he's up to in each moment while not letting him avoid practice all together. I also really appreciate the guidance on things we can practice and model at home to boost our progress.

Our 2 year old son has been meeting with Michelle for about 7 months now for Speech Therapy. It's…read morebeen a great experience and our son has significantly improved his vocabulary and pronunciation. Michelle has been very helpful and knowledgeable when working with our son. We can't thank her enough!!

Great company. Super professional and a pleasure to work with!read more

I started taking my son here in November of 2014. I walked in, and the place was literally a wreck…read more Trash everywhere, toys covering the floor, blankets all over the place, but I could get over that if the service was good, and at first it was, so I kept coming back. Then the speech therapist started showing up 10-15 minutes late every week. She also cut our time short, and wrote on our times that we had a full hour, when it was more like 40 minutes. She started trying to get my son to do things that were completely age inappropriate. He was only 2, and she wanted him to match pictures that had the same ending sound. When he didn't want to, because he didn't get it, she said that concerned her. HUH?! Also, when I asked her if there were things I could do/should do at home with him, to improve his speech, she said no. She never seemed to have a plan, and did the same basic thing every week, which was basically just playing puzzles with him and showing him flash cards. I could have done these things at home and not had to pay $100 a month. All in all, I feel like this was a waste of time and money. I was not happy, and I am happy to now be at a place where they are professional, extremely thorough, have a plan, and do things with my son that are age appropriate. They even give me homework every week of things to work on with him. Not with My World. If you are looking to improve your child's speech, I would say steer clear of this place.

Chino location. Worst experience ever! They accept cash only or Zelle to pay, overcharge you for…read moreeach session and don't want to refund. Their therapist Ms. Jocelyn recommended me to look for another therapist. I asked her do they teach kids to pronounce flapped "R" sound. I'm Russian and Arabic speaker and we pronounce that sound in a slightly different way. She definitely understood what do I mean because she asked me is it the same way as Spanish "R"? I said yes, it's similar. Then she added I recommend you to switch to another therapist because I'm an English speaker. (And Spanish too, by the way) Later on I started to receive my EOB and it was showing that I overpay each session. I spoke to them about it and instead of refund they told me my sons score too high to be covered by insurance. They stopped submitting claims and try to cancel previous ones. If you look for a speech therapy please avoid that place!

Pro: our therapist is good, our son likes her. We also like their manager - Amanda!…read more Con: 1, billing is unprofessional. It took them 3 months to confirm our insurance and still got it wrong. They over charged us and won't refund, they want to keep the money until we cancel their service. I think they said that they need to keep their cash flow good. Their excuses was saying that it normally takes looong time for insurance company to get back to them. I'm not sure, our OT and PT company was able to get correct info in a week. Also, when we overpaid OT and PT, they refunded us immediately. 2, when we change our insurance, they are not able to confirm with the insurance company about our plan. We waited for 3 weeks and We couldn't take the classes while they are confirming. At the end, it was us calling the insurance company and get them on the call at the same time so that they can get it straight out. Not professional. We are taking OT and PT with another organization and they are able to confirm our insurance on the next day and no need to cancel any classes. 3, they told us they only provide 30 mins/ session for PPO, my OT and PT are providing 45mins/session. So I asked them why. Amanda told me that it's their company rule that they only provide 30 mins because they need to make money blablabla. She told me that every company is different and there are other companies that are providing 45 mins/session for my insurance. I appreciate that she told me this so that I can go somewhere else for better service! Overall, we are unhappy with their service. If you are living in the area, I recommend you to check out Jump and Shout. Jump and Shout provides ST, OT and PT. They have two locations - chino and Brea. They are better team and more professional! They have great therapist as well! We are already taking OT and PT with them, we'll switch ST to them as well!