Chino location. Worst experience ever! They accept cash only or Zelle to pay, overcharge you for…read moreeach session and don't want to refund. Their therapist Ms. Jocelyn recommended me to look for another therapist. I asked her do they teach kids to pronounce flapped "R" sound. I'm Russian and Arabic speaker and we pronounce that sound in a slightly different way. She definitely understood what do I mean because she asked me is it the same way as Spanish "R"? I said yes, it's similar. Then she added I recommend you to switch to another therapist because I'm an English speaker. (And Spanish too, by the way) Later on I started to receive my EOB and it was showing that I overpay each session. I spoke to them about it and instead of refund they told me my sons score too high to be covered by insurance. They stopped submitting claims and try to cancel previous ones. If you look for a speech therapy please avoid that place!

Pro: our therapist is good, our son likes her. We also like their manager - Amanda!…read more Con: 1, billing is unprofessional. It took them 3 months to confirm our insurance and still got it wrong. They over charged us and won't refund, they want to keep the money until we cancel their service. I think they said that they need to keep their cash flow good. Their excuses was saying that it normally takes looong time for insurance company to get back to them. I'm not sure, our OT and PT company was able to get correct info in a week. Also, when we overpaid OT and PT, they refunded us immediately. 2, when we change our insurance, they are not able to confirm with the insurance company about our plan. We waited for 3 weeks and We couldn't take the classes while they are confirming. At the end, it was us calling the insurance company and get them on the call at the same time so that they can get it straight out. Not professional. We are taking OT and PT with another organization and they are able to confirm our insurance on the next day and no need to cancel any classes. 3, they told us they only provide 30 mins/ session for PPO, my OT and PT are providing 45mins/session. So I asked them why. Amanda told me that it's their company rule that they only provide 30 mins because they need to make money blablabla. She told me that every company is different and there are other companies that are providing 45 mins/session for my insurance. I appreciate that she told me this so that I can go somewhere else for better service! Overall, we are unhappy with their service. If you are living in the area, I recommend you to check out Jump and Shout. Jump and Shout provides ST, OT and PT. They have two locations - chino and Brea. They are better team and more professional! They have great therapist as well! We are already taking OT and PT with them, we'll switch ST to them as well!

We love and appreciate Whole Child Therapy!…read more We had a hard time finding a place that took both insurances we have one being a PPO and the other IEHP thankfully they take both! We called and spoke to Sophie and a couple other girls explained my situation about having to switch facilities and they helped me get into a therapist at the Rancho Cucamonga clinic. Ms Carmen! I can't say enough about her, She really takes her time to help with getting the kids comfortable with her my son is only 1 and Ms. Carmen gets on the floor and plays and make sure my son repeats words she says and really made him feel comfortable and special

Ms. Sophie & Ms. Evelyn at the front desk are phenomenal! Jonathan & Alyzsa in scheduling are the…read morebest! Ms. Gaby (OT), Ms. Monica, Ms. Bri, and Ms. Miriam are all wonderful OT's! The entire staff at Whole Child Therapy have changed our families' lives for the better! Our children are thriving because of the staff here! So happy our family found them and that they have been able to help us throughout our journey. They are always so helpful and do everything in their power to help children and the families alike. The management and staff also keep this facility very neat and clean which is highly important for many families and their children.

Speech therapy: We have been meeting with Michelle for about…read more6 months now and it's amazing how much our 2yr old has improved on how much language but also the pronunciation of words. We saw 3 or 4 speech therapist before her and suddenly he's 95% on board with participating while practicing new skill and he was 0% participating with the other ones. So grateful we got paired with her, she pushes him the perfect amount for him and that changes by the moment constantly reading him and seeing what he's up to in each moment while not letting him avoid practice all together. I also really appreciate the guidance on things we can practice and model at home to boost our progress.

Our 2 year old son has been meeting with Michelle for about 7 months now for Speech Therapy. It's…read morebeen a great experience and our son has significantly improved his vocabulary and pronunciation. Michelle has been very helpful and knowledgeable when working with our son. We can't thank her enough!!

She was super sweet to my son. He always looked forward to seeing her and knew when his time was…read moreup. She always was engaging with him and giving him so much attention. Regulating his emotions

My son worked with Dr. K from the age of 2-3. The experience was amazing. She was always on time…read moreand never missed an appointment. She was nice and joyful with my son and the rest of our family. It was always a pleasure on appointment day. My son definitely had improvement during his time with Dr. K. She was knowledgeable, patient and very committed to helping my son with his speech. She not only helped during appointments but also gave us pointers for independent practice. Overall I would highly recommend Dr. K and the speech exchange. Their commitment to their patients, knowledge and experience and professionalism is outstanding.

Staff was friendly, and they have a cool gym/play area…read more Hard to get a hold of office staff, though, so I advise you to get your therapist's direct phone number in case you need to reschedule or cancel an appointment. We met a great therapist there, but unfortunately, she left the company. We were disappointed by that, as she made the long commute worth it to us. We will be finding a new therapist closer to home.

I wanted to give them 5 stars. I called and left a message to get more info on their services. 3…read moredays later the "Office Manager" (refused to give me his name) called me back. 3rd question he asked was who my provider was. I said Kaiser and he said, well that will work out great! Call Kaiser and tell them you want to make us your provider and then you can make an appointment. I asked if I could see the facility first. He asked "why would you need to do that? You can look at our pictures online... you can only visit when you make your appointment." I asked if he could at least tell me what type of OT they offered. He said you can read about it on our website, but I have to step out of the office now. Thank you!" Now, if they dont have time to answer my questions, how do you think they will treat my boys? Not a good look imho...

We absolutely love WonderKind . The entire team goes above and beyond, My son has been coming here…read morefor about 4 years . Errol pt , Shannon and Jessica for speech and Vanessa and Ciara for ot . They are absolutely amazing. Part of my son's disability and dr.'s statements chances of him walking were very slight but with the help of the wonderkind team he has exceeded those expectations and many more milestones He has grown so much in the time he's been here. They are all incredibly loving, patient, kind, and understanding. You can truly feel how much they care about each child and their progress. They celebrate every little accomplishment and never give up on them. We are so grateful to have found WonderKind and for everything they do for our family.

I truly can't say enough good things about Elise, Crisca, and Shannon! From the beginning, they…read morehave been so welcoming, caring, and incredibly patient. I really appreciate how they take their time and never make anything feel rushed. Their kindness and dedication really show in the work they do, and it means so much to have therapists who genuinely care. I'm so thankful for all three of them and for the positive experience they've given our family. We truly appreciate everything you ladies do!

We absolutely love this place, my daughter looks forward to coming to speech. Our speech…read morepathologist is Mrs Alison H, my daughters speech has improved tremendously since coming here, we love her attention to detail and her positive praise she has with our daughter. 100/10 recommend bringing your kids here

My son has been attending speech therapy here in the Chino office since August. Everyone in the…read moreoffice is so friendly and you always get a warm greeting when you come through the door. He sees both Ms. Allison and Ms. Kimberly, both of which are amazing and so patient with him. He always has so much fun in each session. Ms. Allison has been so helpful in keeping us up to date with insurance recerts, letting us know of support programs that can be useful as he progresses, etc. Prior to Kidspeak, he was at another facility and had a very limited amount of words, but since joining Kidspeak we have seen such improvement and growth in his speech that we are truly grateful for all he has learned here. You can truly feel they genuinely care about having my son be successful. I love their approach of wanting to have parents involved during the therapy session. I myself have been able to learn techniques to take back so we can continue promoting it at home. Regarding their scheduling, they are very understanding and flexible. I work nights and my work days vary each week. As long as I notify them ahead of time they have no issues rescheduling and moving things around to accommodate when possible. I definitely recommend Kidspeak to any parent looking for speech therapy services for their little one. Having our little guy be able to communicate more and more each day with us and become more confident with his speech is something we truly can't thank them enough for.

We are so grateful for Milestones Chino Hills, especially Linda Milla, PT! From the very beginning,…read moreLinda was such a blessing to our family. She helped take my son from barely moving to crawling and then walking! Her knowledge, patience, and genuine care made all the difference. Linda always made physical therapy fun. My son would light up with excitement every time he saw her. She had a wonderful way of turning exercises into play, so he never felt like he was "working." She also took the time to teach me what to do at home, making sure I felt confident and supported every step of the way. Thanks to Linda and the amazing Milestones team, my son has made incredible progress, and our whole family feels so much more at ease. I can't recommend Linda and Milestones enough!

I couldn't say enough good things about this place, Miss Linda & Mrs Joanna are amazing therapist!…read moreMy daughter had surgery 1yr and three months ago and has been going to PT for 1 year now got her certificate of completion ! She couldn't have done it with out the amazing therapist she had. Front office Mrs. Rita is a gem so easy to work with and always accommodating to your needs! We are going to miss this place !

Brenda is wonderful!!! She worked with our son for about 8 months and he came such a long way! His…read morespeech is incredibly improved and she provided great instruction and tips on how we too could work with him and help his speech on a daily basis. She also tried to find games and activities that he liked - such as monster trucks, the beach, firetrucks, etc. I would absolutely recommend her to anyone!

Speech therapy is a good way to enhance your kid emotionally and helping them to talk, my daughter…read morehas a hard time to talk since she already 2year old , I was referred to regional center which is supporting the service. After 6 months in speech therapy my daughter start talking and more understanding, I really appreciate to the therapist ( Brenda, Sarah,Liz) they are really nice to my daughter, thank

My husband went in today to have a kidney stone taken care of. We were greeted at the front desk…read moreand treated very nicely. From the moment we walked in, to his pre-op nurse, his nurse for surgery and his postop nurse he was taken care of with such care. The facility is very clean, well lit and plenty of parking. Dr Pineda did a great job on surgery and the anesthesiologist was very good. I would definitely recommend this location if you're having an outpatient surgery.

I am very disappointed with my experience at the Casa Colina Physician's Clinic. I arrived on time…read morefor my scheduled appointment, yet I was left waiting for approximately 40 minutes before being seen. What makes this especially frustrating is the double standard. Patients are expected to arrive on time, and if a patient were 40 minutes late, the appointment would likely be canceled or need to be rescheduled. However, when the physician's clinic is running 40 minutes behind, the patient is simply expected to wait. I understand that unexpected delays can happen in a physician's office, but 40 minutes is a significant amount of time, and patients' schedules should be respected as well. At a minimum, patients should be informed when there is a substantial delay and given an estimated wait time. Casa Colina Physician's Clinic should hold itself to the same standard of punctuality and respect for time that it expects from its patients.