Chino location. Worst experience ever! They accept cash only or Zelle to pay, overcharge you for…read moreeach session and don't want to refund. Their therapist Ms. Jocelyn recommended me to look for another therapist. I asked her do they teach kids to pronounce flapped "R" sound. I'm Russian and Arabic speaker and we pronounce that sound in a slightly different way. She definitely understood what do I mean because she asked me is it the same way as Spanish "R"? I said yes, it's similar. Then she added I recommend you to switch to another therapist because I'm an English speaker. (And Spanish too, by the way) Later on I started to receive my EOB and it was showing that I overpay each session. I spoke to them about it and instead of refund they told me my sons score too high to be covered by insurance. They stopped submitting claims and try to cancel previous ones. If you look for a speech therapy please avoid that place!

Pro: our therapist is good, our son likes her. We also like their manager - Amanda!…read more Con: 1, billing is unprofessional. It took them 3 months to confirm our insurance and still got it wrong. They over charged us and won't refund, they want to keep the money until we cancel their service. I think they said that they need to keep their cash flow good. Their excuses was saying that it normally takes looong time for insurance company to get back to them. I'm not sure, our OT and PT company was able to get correct info in a week. Also, when we overpaid OT and PT, they refunded us immediately. 2, when we change our insurance, they are not able to confirm with the insurance company about our plan. We waited for 3 weeks and We couldn't take the classes while they are confirming. At the end, it was us calling the insurance company and get them on the call at the same time so that they can get it straight out. Not professional. We are taking OT and PT with another organization and they are able to confirm our insurance on the next day and no need to cancel any classes. 3, they told us they only provide 30 mins/ session for PPO, my OT and PT are providing 45mins/session. So I asked them why. Amanda told me that it's their company rule that they only provide 30 mins because they need to make money blablabla. She told me that every company is different and there are other companies that are providing 45 mins/session for my insurance. I appreciate that she told me this so that I can go somewhere else for better service! Overall, we are unhappy with their service. If you are living in the area, I recommend you to check out Jump and Shout. Jump and Shout provides ST, OT and PT. They have two locations - chino and Brea. They are better team and more professional! They have great therapist as well! We are already taking OT and PT with them, we'll switch ST to them as well!

Staff was friendly, and they have a cool gym/play area…read more Hard to get a hold of office staff, though, so I advise you to get your therapist's direct phone number in case you need to reschedule or cancel an appointment. We met a great therapist there, but unfortunately, she left the company. We were disappointed by that, as she made the long commute worth it to us. We will be finding a new therapist closer to home.

I wanted to give them 5 stars. I called and left a message to get more info on their services. 3…read moredays later the "Office Manager" (refused to give me his name) called me back. 3rd question he asked was who my provider was. I said Kaiser and he said, well that will work out great! Call Kaiser and tell them you want to make us your provider and then you can make an appointment. I asked if I could see the facility first. He asked "why would you need to do that? You can look at our pictures online... you can only visit when you make your appointment." I asked if he could at least tell me what type of OT they offered. He said you can read about it on our website, but I have to step out of the office now. Thank you!" Now, if they dont have time to answer my questions, how do you think they will treat my boys? Not a good look imho...

I have been bringing my toddler for the last two months. Wow what an amazing difference in her…read moreplay, verbal, and mechanical skills. My baby is soon going to graduate. They also taught me skills to further assist my baby. Thank you si much for going above and beyond for my

In April 2020, I had a pre-mature baby and was referred to WeeFun by the Pomona Regional Center…read more Fiona came to my house a week after my son was discharged from the NICU and she was a Godsend to my husband and I. We were first time parents during COVID and did not have a village to support us in taking care of our newborn. Fiona referred me to a lactation nurse that was so supportive and provided detailed guidance on breastfeeding. Fiona worked on my son's torticollis and feeding issues in the beginning. As he got older, her therapists worked on his fine and gross motor skills. My son loved playing with Fiona and all the WeeFun therapists and graduated from the Regional Center last month when he turned 3. My son is a very happy, energetic, smart, animated, thriving toddler and we attribute his growth to WeeFun and the love, compassion, patience and care that they gave him. If you are looking for engaged, committed therapists to foster your child's development, WeeFun is the place to be!

My 2 kids have been going to jump and schout for 3 years now. They do physical therapy, speech…read moretherapy and occupational therapy. I can't say enough amazing things about their therapist and how much they've helped my kids. It's a very well ran establishment with great therapist who truly want to make a difference in the lives of kids they work with. I recommend them to anybody I know who needs therapy for their children.

Feels like a scam. Was referred to OT by our doctor, came here and they did an evaluation. Filled…read moreout basic 'CA compliant' paperwork but the reason why my child was being seen wasnt the focus of the appointment. Then was told it would take her two weeks to fill out paperwork and hear back if my child qualified. Well I never heard back. They took my money and ran with it. I've called since and left a message requesting an update and I'm not shocked that I didn't receive a call back. Don't waste your time (or money) going here. I don't think they have children's best interest at heart to serve and help what children may need support in.

We love and appreciate Whole Child Therapy!…read more We had a hard time finding a place that took both insurances we have one being a PPO and the other IEHP thankfully they take both! We called and spoke to Sophie and a couple other girls explained my situation about having to switch facilities and they helped me get into a therapist at the Rancho Cucamonga clinic. Ms Carmen! I can't say enough about her, She really takes her time to help with getting the kids comfortable with her my son is only 1 and Ms. Carmen gets on the floor and plays and make sure my son repeats words she says and really made him feel comfortable and special

Ms. Sophie & Ms. Evelyn at the front desk are phenomenal! Jonathan & Alyzsa in scheduling are the…read morebest! Ms. Gaby (OT), Ms. Monica, Ms. Bri, and Ms. Miriam are all wonderful OT's! The entire staff at Whole Child Therapy have changed our families' lives for the better! Our children are thriving because of the staff here! So happy our family found them and that they have been able to help us throughout our journey. They are always so helpful and do everything in their power to help children and the families alike. The management and staff also keep this facility very neat and clean which is highly important for many families and their children.

UPDATE: The owner reached out to me following my review directly ensuring that this is all being…read moretaken care of. I really appreciate it as the quality of therapy is top notch! I really didn't want to be forced to switch providers. DO NOT go to this provider if your insurance is out of network! We are very sad that we have to terminate services with our OT, Jessica, over issues with management and billing. This provider is out of network for us so our insurance is billed by the provider and the insurance sends us checks to turn over to the provider. All other out of network providers take the checks from us and that's that...very simple process. Wonderkind refuses and wants us to scan each individual check and EOB which is a long tedious process. When we first started getting checks, I would bring them to the front office. The front desk would be like "oh don't pay now or give them to us now, we may have to invoice you for each one." It took them MONTHS to get this process straight. I had to bug them to try to make payments! Fast forward a few months later, I'm now being harassed for payments because "we cant pay our therapists." That's not my problem when your billing department FAILED to collect proper payments for MONTHS! I've sent over all the insurance checks I have and I'm being harassed with repeated square invoices for thousands because "according to the insurance these payments have been remitted." I've repeated to them that I don't have the checks! My suspicion is that they take forever to actually bill the insurance, the insurance takes their time to cut the checks and Wonderkind is harassing me so that I just pay everything up front. I am a mom of TWO special needs children. I don't have the time or space to continuously bug my insurance for checks. How long they take to pay is out of my control. I chose this provider because of the great reviews and they were nearby- I was willing to pay a little more for the convenience. It's all blown up in my face and I wouldn't recommend this facility to anybody- which is sad because the actual therapist is amazing.

So far no bad experiences with the therapist. My issue is with their schedule and communication…read moresystem. Here are some issues I've occurred. 1. I've been on a waitlist for an afternoon appointment since June. No follow up. I've given up and just kept my regular schedule. 2. They have an automated text reminder. 3 times I received it and emailed them to confirm because the therapist told me she'd be out that day. Once I showed up and was told their new therapist doesn't start until a week later. Despite me getting the reminder from them. 3. I called for a day of the week change and was told they need to confirm the therapist availability and that they'll call me back once it's confirmed. I never got that call. 4. I had some problems with FSA where their receipts aren't accepted and they told me they would change my receipt from ST to say speech therapy. That never happened. Anything schedule related I just settled and work around the day he has. As far as FSA I go in have have them print me a detailed itemized receipt. Overall if you need something done and they can do it then and there, it'll be done quick. Phones and emails gets answered quickly. And you get a fast response. The problem is with their follow up and follow through. Interesting for a place that teaches speech has poor communication themselves.

This place has been such a great addition to my son's early intervention program…read more The receptionist, Breanna, is always very welcoming. Although their space is a little small, they will be moving directly downstairs, to a larger suite. There's always a parking spot, although it is quite full. The elevator is a bit antiquated, but it gets me, and my stroller upstairs, in a reasonable amount of time. My therapist is always professional, and her skills and knowledge are great. Looking forward to seeing the new space.

It's a wonderful opportunity for my twins to be able to Work…read morewith their therapists. They're able to get the help they need and are capable progress with their speech. The staff are kind, patience, professional. I refer anyone to this office. Keep up the amazing work.

She was super sweet to my son. He always looked forward to seeing her and knew when his time was…read moreup. She always was engaging with him and giving him so much attention. Regulating his emotions

My son worked with Dr. K from the age of 2-3. The experience was amazing. She was always on time…read moreand never missed an appointment. She was nice and joyful with my son and the rest of our family. It was always a pleasure on appointment day. My son definitely had improvement during his time with Dr. K. She was knowledgeable, patient and very committed to helping my son with his speech. She not only helped during appointments but also gave us pointers for independent practice. Overall I would highly recommend Dr. K and the speech exchange. Their commitment to their patients, knowledge and experience and professionalism is outstanding.