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    The Speech Exchange

    5.0 (4 reviews)
    Open 9:00 am - 6:00 pm

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    Advantes Speech Therapy Clinic - We love Advantes Speech .

    Advantes Speech Therapy Clinic

    3.7(19 reviews)
    9.2 mi

    Chino location. Worst experience ever! They accept cash only or Zelle to pay, overcharge you for…read moreeach session and don't want to refund. Their therapist Ms. Jocelyn recommended me to look for another therapist. I asked her do they teach kids to pronounce flapped "R" sound. I'm Russian and Arabic speaker and we pronounce that sound in a slightly different way. She definitely understood what do I mean because she asked me is it the same way as Spanish "R"? I said yes, it's similar. Then she added I recommend you to switch to another therapist because I'm an English speaker. (And Spanish too, by the way) Later on I started to receive my EOB and it was showing that I overpay each session. I spoke to them about it and instead of refund they told me my sons score too high to be covered by insurance. They stopped submitting claims and try to cancel previous ones. If you look for a speech therapy please avoid that place!

    Pro: our therapist is good, our son likes her. We also like their manager - Amanda!…read more Con: 1, billing is unprofessional. It took them 3 months to confirm our insurance and still got it wrong. They over charged us and won't refund, they want to keep the money until we cancel their service. I think they said that they need to keep their cash flow good. Their excuses was saying that it normally takes looong time for insurance company to get back to them. I'm not sure, our OT and PT company was able to get correct info in a week. Also, when we overpaid OT and PT, they refunded us immediately. 2, when we change our insurance, they are not able to confirm with the insurance company about our plan. We waited for 3 weeks and We couldn't take the classes while they are confirming. At the end, it was us calling the insurance company and get them on the call at the same time so that they can get it straight out. Not professional. We are taking OT and PT with another organization and they are able to confirm our insurance on the next day and no need to cancel any classes. 3, they told us they only provide 30 mins/ session for PPO, my OT and PT are providing 45mins/session. So I asked them why. Amanda told me that it's their company rule that they only provide 30 mins because they need to make money blablabla. She told me that every company is different and there are other companies that are providing 45 mins/session for my insurance. I appreciate that she told me this so that I can go somewhere else for better service! Overall, we are unhappy with their service. If you are living in the area, I recommend you to check out Jump and Shout. Jump and Shout provides ST, OT and PT. They have two locations - chino and Brea. They are better team and more professional! They have great therapist as well! We are already taking OT and PT with them, we'll switch ST to them as well!

    Kidspeak Speech Therapy - Reception/waiting room

    Kidspeak Speech Therapy

    4.7(7 reviews)
    9.3 mi

    My son has been attending speech therapy here in the Chino office since August. Everyone in the…read moreoffice is so friendly and you always get a warm greeting when you come through the door. He sees both Ms. Allison and Ms. Kimberly, both of which are amazing and so patient with him. He always has so much fun in each session. Ms. Allison has been so helpful in keeping us up to date with insurance recerts, letting us know of support programs that can be useful as he progresses, etc. Prior to Kidspeak, he was at another facility and had a very limited amount of words, but since joining Kidspeak we have seen such improvement and growth in his speech that we are truly grateful for all he has learned here. You can truly feel they genuinely care about having my son be successful. I love their approach of wanting to have parents involved during the therapy session. I myself have been able to learn techniques to take back so we can continue promoting it at home. Regarding their scheduling, they are very understanding and flexible. I work nights and my work days vary each week. As long as I notify them ahead of time they have no issues rescheduling and moving things around to accommodate when possible. I definitely recommend Kidspeak to any parent looking for speech therapy services for their little one. Having our little guy be able to communicate more and more each day with us and become more confident with his speech is something we truly can't thank them enough for.

    We absolutely love this place, my daughter looks forward to coming to speech. Our speech…read morepathologist is Mrs Alison H, my daughters speech has improved tremendously since coming here, we love her attention to detail and her positive praise she has with our daughter. 100/10 recommend bringing your kids here

    Photos
    Kidspeak Speech Therapy - The Alligator Room at Kidspeak Chino office.

    The Alligator Room at Kidspeak Chino office.

    Kidspeak Speech Therapy - All stocked up on learning supplies

    All stocked up on learning supplies

    Kidspeak Speech Therapy - Kidspeak Chino office

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    Kidspeak Chino office

    The Speech Exchange - speech_therapists - Updated May 2026

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