Our speech therapist, for our 7 year old, moved, so after our wonderful experience here with my 4 year old, we naturally wanted to come here. At first we were put on the wait list, but we lucked out and now both of my boys come here for their respective therapies...at the same time! Really, the therapies my sons receive are first rate and the patience of all the therapists is beyond compare. I can see how some clients can be put on a wait list, but sometimes, good things are worth waiting for. read more

Our son (N.T.) has been coming here for the past 5 years for OT, PT and recently started doing Speech as well. This place does amazing things for Autistic son! Thanks to them he has gained core strength amd has improved his fine motor skills to the point he can open water bottles, cutting small shapes and his balance as improved as well!' Would highly recommend them to anyone!!! read more

My family is very fortunate to be matched with Jump And Shout. My daughter has been receiving speech therapy services for the past 4 years. We love our speech therapist Mrs. Jennifer, who engages my child in all manner of songs, toys, flashcards, stories. My daughter's speech/language have greatly improved and she looks forward to going every week. Mrs. Jennifer not only understands my daughter and helps her but also gives me the tools I need to help my daughter understand what she needs at home. In general, I feel like there's so much demand for their service in this area and I'm grateful that we've found a place in our neighborhood. I highly recommend Jump and Shout for any parent looking for a great place for their child. read more

Little hidden gem in the city of Brea where they teach little ones how to better express themselves and communicate with the outside world. I have been to many speech and occupational offices and so far Jump and Schout is the best! From the therapist to the front desk it is always a great experience. If your debating whatever or not you should bring your child, have no doubt that they will be doing great! If that is not the case always communicate any questions or concerns. read more

My 18 month old daughter was referred to Jump and Schout on April 29th by Kaiser for physical therapy. By early May everything was authorized for my daughter to start. I contacted Jump and Schout to get things started and book her first appointment and was told by Kris that they were not taking new clients due to COVID-19 and she'd call me back in early June. Fine. I did not hear back from her in June so I called and was told she was on vacation. Fine. Also was told by Tina that whoever told me that they weren't taking new clients back in May was incorrect. Awesome. I was told by Tina that only Kris could book appointments and since she was on vacation and only works 3 days a week, she would call me first thing next Tuesday. No call the following Tuesday. I called on Wednesday and was told to "have a little more patience". It had been around a month and a half since I was first referred. More patience? Finally got a call back from Kris a few days later. She asked me for my daughters schedule and told me she'd call me back. I have not heard from them since. I have since asked Kaiser for a request to change clinics. Kaiser contacted me and told me that Jump and Schout told them that they called me and I never called back. Ridiculous! I have the phone records. Please don't make up stuff to cover yourself. You make yourself look terrible. Kaiser apologized for Jump and Schouts lack of professionalism and referred me to another clinic. Complete mess of a clinic. Not great at communicating with each other or their clients. Obviously understaffed as they only have one staff member who is able to book appointments. Impossible to get ahold of and does not return phone calls. Now my daughter has missed out on 2 months of physical therapy that she should've gotten. Get it together, Jump and Schout. read more

My son is 3 years old and was hardly speaking but mostly pointing and grunting when he first came to jump and Schout 4 months ago and now he's talking in sentences and making requests using please and "thank you much" lol. Miss Esther has been so patient with him and explains everything she is doing and how it will help him and I've seen so much growth and improvement since my little man has been working with her and I'm so grateful! Thank you Miss Esther! The waiting area is fun for the little ones and the staff is all very friendly and helpful. Just an encouraging, fun and positive environment overall! read more

Bad service- unprofessional staff.. dont give out information if you cant provide it.. it just waste of time and the kid is suffer

My son was referred here by our insurance which was authorized on May 3rd. I called their office to schedule and was told that once they received the referral, Kacey would call me when they were ready to schedule. I was also informed that they were 2 months out on scheduling. Not ideal, but as we were referred I figured we'd wait it out. I had not received any further information or a phone call by June 13th, so I followed up to make sure we were still on track. When I called on June 13th, I was informed by Tina that they "still had not received the referral authorization" and she asked me to email it to them. I was told again once they had my authorization, Kacey would be in contact to schedule. I immediately emailed a copy of the authorization to the provided email. It is now June 21st, and I still have received no further contact or information from this facility. As this is an important treatment for our son and we have already waited close to 2 months and have not even been able to schedule or receive any information regarding his treatment plan, we have opted to try another facility who were able to schedule us and complete the evaluation within a week from first contact. I do not typically review a lot, however I wanted to provide our experience to others who may be considering this facility to avoid the disorganization, complete lack of communication, and waste of valuable time. read more

I love this place. The staff is so nice and my sons speech therapist Miss Ingrid is amazing. My son doesn't care for new people but he loved her from the beginning and he's making amazing progress in a just a few short months. I'm so happy he goes there! read more

My son has had 2 therapist in the 1 & 1/2 months that he has been going here. The first one quit. My son made absolutely no progress. The communication is absolutely awful. The owner deemed my non-verbal toddler a problem child and recommended a boot camp like therapy. He is 2 and has hearing issues and gets frustrated because he can't talk. He shuts down in frustration and cries uncontrollably just walking into the building. I think it is cruel to label a child without trying to be empathetic and understanding of what they are going through. Not every child is the same and everyone deserves a loving supportive environment to figure out what is going on to encourage their development. It is heart breaking to feel that they did not have my son's best interest at heart. I am very disappointed and hope that no one else has to go through the treatment and experience that my son did. read more

We have been going to speech therapy through Jump and Schout for 3 years since my son was 2 years old old. I thought he was doing well until one of the SLP gave me the report stating that they haven't been able to get progress and recommended discharge from the clinic despite the fact that he is 1 percentile in speech for his age. It was only then that I realized that the person servicing him wasn't even an SLP, but an SLPA. They had switched him from a SLP to a SLPA without my knowledge 6 months prior. They didn't mention any of his lack of progress to me until the report. They didn't try any alternative ways of helping him. Now we have to fight the insurance to get services for him. I can't believe this kind of unprofessionalism of the speech therapy in this clinic. I thought I liked them at first, but after this encounter, I warn you against using them. read more