Matt helped us install our home security system (alarm and cameras) and we're satisfied with the service. Good communication, work quality and response time by the DPS team. read more

I called several different security system provider before finding Direct Protection. I spoke with Matt who was super helpful and informative. He gave me all the options available and helped cater the services to my family needs. He scheduled an appoinment for our installation and Jose showed up on time and connected everything and cleaned up after himself. It was a very smooth and easy process and I highly recommend them. Thank you Matt. read more

Matt is awesome. KB homes had installed my ADT security wrong. Matt helped me troubleshoot via phone and when things did not work, he sent his technician Duane who diagnosed the issue and did an awesome job in fixing the wiring issue. My ADT system is now fully operational. read more

Matt is professional. He gave me the option that fit my needs and explained me the pre-wired sensors that puzzled me before. Matt also came to my house in exact time we scheduled, not the from-to time window so I don't need to waste half day to wait on site. His technician Joe came to install the system and did a great job. He also instructed me how to use the panel and install app to arm/disarm the system remotely step-by-step. Joe also did the cleanup after his work. The whole team is friendly and professional. read more

Due to my recent experiences with this company, I have to retract what I said about them earlier. Since this location closed, I will comment on their location in Brentwood, which is the one I've been working with. read more

Matt was very helpful, explained everything, presented us with several options and advised us on the best system. He didn't push the most expensive plan or the most equipment, just what was needed for our house. I had read several negative reviews of ADT on yelp and the majority of them related to bad customer service by the sales personnel and by the installers. Matt is the exact opposite of that. Even once he had sold the system and had the contract signed, he kept following up. The installer actually left a few things incomplete but Matt came in and re-inspected everything and fixed and updated the remaining items. I would definitely recommend Matt as the person to go to for security systems. read more

We have just installed an ADT system after Matt came out and visited our home. They were able to use existing prewired doors and add other wireless sensors for all possible entry points. A smoke alarm is also connected to the system for peace of mind for possible fire while we are not at home. The technician who installed the system was very nice, efficient and explained everything well. Even the customer service representatives on the phone have been very courteous. The system is easy to use and I like being able to use the App to monitor and control the system. read more

Thanks Matt! We really appreciated your guidance with this important decision. When we started, we had very specific plans which Matt was able to accommodate and direct us to the most appropriate solution. The entire team from their call center to the onsite tech were ALL extremely professional. read more

They installed my ADT alarm system today. Matt explained everything he is awesome, friendly. I would highly recommend matt to family and friends. read more

Matt Was the bomb explaining features and process I forgot the name of the tech that came out but he was as good as Matt . I would recommend the services all day everyday read more

I was shopping for an alarm system and was referred to Matt. Matt was very informative and professional. He explained all the features and options that were available to me. I would highly recommend Matt to family and friends that would like a smooth and easy transaction. read more

We recently had a home alarm installed by Matt's ADT company. Service was punctual and professional. Matt personally performed the install and also informed us to check with our homeowner's insurance to see if the security system would reduce our premium. Thanks Matt! :) read more

Matt Amani and his team are great! They installed our ADT security system July 2014 and were able to supplement our hard wired sensors with wireless sensors. We were a little picky with the settings and they made multiple trips out to make sure we were satisfied. This past week my alarm remote was signally low battery even after replacing the battery, he walked through how to reset it via the phone and when it wasn't working, he came out the next day and resolved the problem. Matt and his team are professional, friendly and accommodating. We plan to adding to our system and will be contacting them for that and any other security needs we have! read more

Matt's customer service and follow through was fantastic. Additionally the products of ADT were great and very cost effective. I strongly recommend anyone looking for security service and great customer service to use Matt and ADT. read more

I have had ADT for years and enjoyed incomparable service and all of my equipment is full proof and failsafe . I recently had Matt come to my house and help me upgrade my camera system , he and his technicians Jeff and Steve took great care to make sure that my new system was up and running perfectly Matt went the extra mile to make sure that my service after the sale was perfect. If I could give them six stars- I would. read more

Keith and Sonny visited my house today and they were very professional with their promotions with ADT. They were very informational about the services that they can provide us. I am very happy they came to my house. Couldn't say no the promotion they were providing. ADT has some professional employees working with them. Recommend them, especially with Keith and Sonny. read more

We are very happy with their service and quality. We had a break in and were anxious to get an alarm and cameras set up ASAP. Matt came out that day. We scheduled the install for a couple of days later. It was wonderful how quickly and responsive they are. read more

They put the alarm in a quick fashion Tech was very helpful on explaining everything about the system

We had our ADT installed recently at our house through Matt. Matt made the entire install process go very seamless. The best part was his follow up and ensuring that we were 100% satisfied and answered all our questions. So if you are thinking of Home protection system, Matt is the person to go to. read more

Matt Amani and his team were excellent. Matt answered all of my questions through email, text, and phone calls. The tech that installed our system was prompt, professional and explained what he was doing every step of the way. I would definitely recommend Matt Amani and his company to friends and family. read more

Impressive! Sonny visited our home to listen to our security needs and expectations. He customized our alarm system in a professional manner. Just a couple days later, Jose came to install the alarm system, as scheduled, and knew exactly how the system was to be set up. Overall great experience! read more

I called Matt as soon as I kicked xfinity out if my house. I was lied to from the very get go. The price, the product and install price. As soon as Matt came in, so did professionalism. He very upbeat, respectful and to the point. He did a quick count of how many windows and doors I had. Sat us down and told us exactly what we needed and what he had to offer. No up selling no used car tactics and everything was the truth. The process was so easy and quick. He was in and out in about an hour. He handled all the.paperwork perfectly. That weekend... The installer Jose can over. Without even asking Jose had his booties on. Matt must have told him we had hardwood floors and outlet baby is a crawler. Jose was very professional and very polite. He explained how the system worked and made sure we understood before he left. He cleaned up after himself. Can't ask for a better experience. I will refer Matt to everyone and anyone that wants an alarm. The experience that we all wish for when it comes to salesmen and customer service. Thank you Matt for your honesty and delivering exactly what you said you would. read more

Matt was fantastic! I spoke with him on short notice regarding a alarm system I needed. I recently opened a new restaurant and needed a alarm system I can use that's user friendly and everything I needed was done professionally and efficiently. And staff was very friendly.. I would recommend Matt to everyone in the Bay Area. Thanks Matt for all your hard work. read more

I wanted a security system that would notify the police, paramedics, or the fire department. So, I called ADT after 5pm and there was no answer. About 15mins later Matt Amani called back. He showed up 20 mins later and explained everything how ADT works. Matt was very professional and very kind. My wife didn't like the fact that we get stuck on a 2 year contact. However, Matt gave us a good deal. He gave us what we want, and did more for us that we can ever imagine. If you want someone nice and honest person to talk to regarding security for your family. You should contact Matt Amani in Brentwood. read more

I have had a great experience with Matt and have used him for both my home and business. He is extremely professional, knowledgeable and not pushy at all. He asked what I needed and provided options that fit perfectly with what I was looking for. I would recommend Matt to anyone that is looking for a smooth experience and great service. Thank you Matt! read more

Matt Amani from ADT recently installed a alarm system for our home. Matt was prompt, professional and reasonably priced so I hired him to do the job. His installer (also Matt) arrived on time to install the alarm system and did a great job. Everything was performed to my satisfaction and we have had no problems with the system. Because of my positive experience, I arranged for Matt to install a video surveillance system about a month later. The video system is now in place and works great. It is very comforting to be able to manipulate my alarm system and to see multiple views of my residence using my i-phone. I would definitely recommend the Matt's from ADT to anyone deciding upon a vendor for a security system. read more

Spoke with Tiffany from the customer service department and was very helpful to my needs

We recently had a residential alarm system installed by ADT. Matt Amani was our sales rep. He arrived right on time for our appointment. He was extremely knowledgeable about how the alarm system would be installed and how to operate it. He answered all of our questions and after speaking with him, we agreed that ADT's system was exactly what we wanted. The installer came a few days later and did an excellent job with the installation. It took about 4 hours, and afterwards, he programmed the control panel and showed us how to arm and disarm the system. Matt called to confirm that we were happy with the installation, and we were, but we still had a few questions about how to operate it. The instruction book was a little hard for us to understand. Matt came to our house and answered all of our questions and even showed us some short cuts to make arming and disarming even easier. It has been 3 weeks since the installation. We are very satisfied with ADT and appreciate the great customer service Matt provided. I would highly recommend him and ADT for your residential needs. read more

We were in process to transfer our Vivint account to our new Brentwood home. We met Max Mendez in the neighborhood. We got his card and kept it. We always had a very bad customer service from Vivint but had no choice because we had a 4 year contract with them and had 18 months more to go. While we were still waiting for Vivint to sort out our transferring issues, we decided to contact Max to see how can his customer service would make a different for us. He made effort to work with our complicated schedule, gave a very detail information, answered all our questions/concerns and even called his Boss, Sunny to offer us a better package for our big house. Max did an excellent job. He is very honest, professional, and a hard worker individual. He assured us that anytime we faced any issue to contact him and he would try his best to take care of it. To be honest, I never seen or dealt with anybody that dedicated to his customers in security business. We had some issue with our camera couple months ago, we called ADT customer service and scheduled a Tech to be there in 3 days; I also let Max knew my concerns, he sent a Tech the next day. Max is a great guy who truly worked what he had told/promised us in the beginning with him. Anybody who is looking for alarm which unfortunately we all need it to protect ourselves now days, contact MAX MENDEZ. Of course we all can get adt service but NOT the customers service/Satisfaction that Max can offer as long as we need him. I usually don't write review but thought his excellent customer service deserve to show him that we are a very happy customer who offered to save us time and especially the piece of mind that he can help anytime. read more