Luis Cueto showed up right on time. He offered to put covers over his shoes. He installed a new Bosch 800 series dishwasher. Mr Luis Cueto was professional and communicated what he needed to do and explained to me what I needed to know about the new dishwasher. He even vacuumed when he finished! read more

Direct Connect Connections - Luis Cueto is an awesome installation expert. Professional, exacting and polite. - Appliances & Repair Near Me - Brea, California

Jorge did a great job installing our new cooktop. Excellent cleanup as well. He took the time to explain the installation process and all I had to do was sit back and relax! read more

Wow! I was losing faith in the service industry, but Jorge was really on the mission to change my mind today! Super responsive, good communicator, and a pleasure to work with! My wife and I are very happy with how the whole process was handled and how our new microwave was installed! I would give Jorge a raise myself if I could, you could really see that he's a hard worker! read more

Adel was excellent and the best installer we've had through Costco. It was a very tight fit and some improvising was required to make our dishwasher fit in to our space. He was patient and brought an attention to detail that was much appreciated. I would request him for future installations through DCC. read more

Direct connect connections I will NEVER buy another product from Costco that requires Direct Connect Connections to do installation. I love Costco, but can't believe they expose their customers to this contractor. As so many have said, DCC is horrible about keeping their appointments and communicating when they will miss a schedule they agreed to. For me, like others, they cancelled the 1st scheduled delivery the day before and then showed up hours late for the next scheduled delivery (the following week). Unfortunately, that is to commonplace in today's world. I wish it was the worst part of the experience. My bigger issue with DCC is they are dishonest and don't stand behind their work. Their installer made a mistake while installing our dishwasher. Mistakes happen. Water leaked from the dishwasher supply line damaging the ceiling of the bathroom below and the hardwood flooring in front of the dishwasher. The inspector they sent (who also was a no show the 1st scheduled day) confirmed the supply line had only been hand tightened. Since tightened correctly everything has worked fine. However, DCC's office contacted me nearly a month later instructing me to file a claim against Bosch. I explained I didn't have a claim against Bosch since the dishwasher works fine and no parts were replaced or fixed on the dishwasher. The DCC inspector acknowledged their error and they should be responsible for the claim. Since that point in time DCC has not returned phone calls or emails. Costco has only responded that they would contact DCC. After several months I have had to pay for the repairs myself. I have searched customer reviews of DCC work on various sites. In addition to the repeated scheduling misses, I have found others mention or elude to dishonest business practices. I invite anyone who has had similar experiences to contact me. Perhaps as a collective group we can make DCC stand behind their work. read more

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David Fernandez did our microwave install and was very efficient, communicative and clean. Her covered our stove so it didn't get scratched and left everything perfect. In and out quickly too. read more

Direct Connect Connections - Appliances & Repair Near Me - Brea, California

We had a wall oven installed (purchased from Costco) two weeks ago and Jorge did an amazing job! He had great communication and was punctual. Jorge did the install by himself-which meant removal of the existing wall oven and replacing it with the new one-all so very efficiently. Thank you Jorge!! read more

Direct Connect Connections - Appliances & Repair Near Me - Brea, California

Antonio and Moses were both very professional. They contacted us with an ETA and called when they arrived. They were fast and efficient in installing the new dishwasher and hauling away the old one without any problems. Very friendly and personable. read more

Ordered a dishwasher through Costco who used Direct Connect Connections to do the last mile delivery and install. Huge pain! Our first scheduled delivery & installation appointment was rescheduled last minute. DCC pushed it out by a week. But then DCC no-showed on the delivery & installation appointment *they scheduled*. They no-showed even after I called them the day before our appointment to confirm the delivery and installation window! After the delivery & installation window passed, I tried calling DCC who simply didn't pick up the phone. All I got was voicemail, so I left one. Tried calling Costco to have them help me get in touch with DCC. Costco tried calling DCC while I was on the line and they also just got sent to voicemail. Will update if/when we get our dishwasher installed ... Update: We did get our dishwasher. Installer came later than promised (again), and immediately told us he couldn't install. I told him to wait a minute while I called Costco and he basically ran out immediately. Left the dishwasher at least so the delivery arrived; just not installed. read more

Luis Cuetto was fantastic. He was meticulous, clean, respectful and installed the microwave in no time.

Quick dishwasher install. Antonio did a great job moving our electrical outlets to ensure the job was done today.

Adel installed my new dishwasher, asked me to double check the level before hooking it up and run the trial. He also demonstrated how it worked and answered any questions I had. read more

We were extremely satisfied with Michael's work. He is Professional/polite and kind. Cannot ask for more. % 100 recommended read more

Cancel 2 times. Lied repeatedly. Offered times and tried to switch after I agreed. Awful and condescending customer service. Refused to take old appliances even though they were supposed. Milly and Tod are terrible and rude. read more

Antonio and Moses were excellent and provided a fast and quick install of our new dishwasher.

Terrible experience, wanted to charge me 320 for $100 handyman job. Came a few hours earlier than schedule time.

Ken was on time for the installation of our new dishwasher from Costco. He went out of his way to explain all of the units features.

What went well was Ben that came for the install. Kind, knowledgeable and patient. He was efficient and cleaned up after. He did an exceptional job. read more

Antonio's tech skills were a lifesaver setting up that air gap and making all those changes, even with the problems. We really appreciate his help. read more

Antonio and Moises did the installation. They were very helpful. Did a quick and thorough job. Mess free. Answered all my questions.

Antonio was amazing and super helpful. He worked professionally and installed everything seamlessly. I was surprised how fast everything was done! I love Costco DCC and my new dishwasher! read more

Antonio and Moses went above and beyond to answer all the questions I had. They took the time to explain before and after the installation

Wonderful attentive and professional service. Effort was above and beyond what was expected. The installation was seamless and included a clear explanation of all aspects of the appliance. The installers were also exceedingly courteous and mindful of the home and needs of the owners. read more

Direct Connect Connections did a great job installing a dishwasher! Very professional and detailed service.

Antonio Moses and his partner are the best installer for my dishwasher bought from Costco. I highly recommend his good work and professional attitude. They tell us in advance what works need to be done. read more

Scheduling with this vendor was incredibly easy and straightforward. They were very responsive and accommodating. When the technician, Antonio, arrived, he was right on time, which I really appreciated. He conducted himself with the utmost professionalism throughout the service. Additionally, I was impressed by how clean he was while working, ensuring no mess was left behind. Overall, a very positive experience! read more

We purchased a new microwave oven from Costco and had Adel as our installer from DCC. We have nothing but good things to say about Adel. He was an example of courteousness from start to finish, dealt with two flights of stairs both in delivering the new microwave and removing the old one, installing the new unit beautifully, and leaving behind a perfectly clean workspace with no damage of any sort. On top of that, we are a "no shoes" house and he respected that, removing his shoes for all tasks inside the home. He was also a pleasure to deal with, checking multiple times to ensure we were satisfied with his work, and asking whether there was anything more that we were concerned about or needed. A real gentleman, through and through. read more

Antonio was very helpful with our dishwasher installation. Very courteous and answered our questions generously.

Victor Vasquez was absolutely PHENOMENAL. He was quick, efficient, explained everything thoroughly to me, and even wiped for the front of my dishwasher and vacuumed. Very sweet father son duo. Would definitely use again. And now we have a working dishwasher! Yay! read more

Excellent, efficient and quality installation by Roger for our Costco dishwasher installation! He was so good that I asked him if he could install our other appliances. read more

Adel was our installer from DCC. Today, he did an amazing job installing the new dishwasher and hauling out the old one. Clean, professional! Adel ensured that the machine is leveled by adding an extra piece of support wood to keep the machine stable in place. read more

Roger was most professional and thorough about removing an old dishwasher and installing a new GE dishwasher. I was very pleased and would definitely recommend them for appliance installation. read more

Direct Connect Connections - Dishwasher Installation - Appliances & Repair Near Me - Brea, California

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Antonio and Mauricio did a great, quick and efficient install. Much appreciated and their additional install of the gcif and air duct was quick and at a good price. Would highly recommend to friends. read more

Juan showed up early and did a great job installing my new dishwasher (ordered through Costco). He was professional, worked quickly, and explained everything about how to operate and care for the dishwasher. Would definitely recommend! read more

Bought a nuvoh20 system and was connected to melissa abbot who coordinated my installation. Everything went smooth and my availability was flexible. Gustavo installed the unit beautifully on the wall with copper pipes , very clean install. Would definitely use for again for installation services. All my questions were answered and I was given a tutorial on how to use my system and provided contact information should problems arise. read more

The best service. The installers were very professional and polite and they did a quality job very quickly.

Horrible install service. Install window was 1pm-5pm, installer arrived at 10am. Installer knocked on my door and by the time I walked down stairs the driver was already back in his car and was beginning to drive away. Had to run to his car to stop him. Once inside he immediately started complaining about the air gap he'd need to install, said it would take him hours. I told him it'd take me 2 mins. He responded: "I've been installing dishwashers for 32 years it's going to take me an hour minimum, it's $135 plus labor". I asked him to just drop off the washer and haul the old one away. He said he couldn't take the old washer if he didn't install the new one. I had him clarify that he could indeed drop off the new dishwasher, he just refused to take the old one unless he finished the install himself. I asked him to call his HQ and ask permission because at this point his attitude was ruining my day and it was clear he didn't want to be here and had somewhere else to be. He was on the phone for about 2 minutes, during which time I went ahead and installed the airgap (saved him a whole hour of work!). When he came inside I told him i installed it and he was visibly upset that I prevented him from scamming me. He confirmed he would not haul away the old washer. I asked him to leave and I called DCC to cancel the service. read more

Antonio and Moses were very professional very nice people on their job. They called 25 minutes ahead of time to let us know that they will be here. After installation, they tested the dishwasher and showed us how to run our new Bosch dishwasher. Antonio and Moses cleaned up after themselves left no tools behind and left the kitchen pretty spotless. read more

The dishwasher installation was done smoothly. Anthonio was very professional. Thumbs up for his great job.

11/28/2023 . Annette and Andrew, called ahead of time to let us know what time they will be arriving. Upon arrival Annette assessed the area in question for our dishwasher to be installed. She and Andrew informed us that we need an air drop connection. Which we agreed to proceed with their professional recommendation. After they completed and did their check off list. They went over the inspection and installation. They also gave us so cleaning instructions and recommendations. They were both very pleasant and professional. I highly appreciate and recommend their service!!! 12/07/2023, our dishwasher wasn't working properly and proceeded to contact Andrew in the morning. After leaving our voice message. He was on another service and informed me that since it was late 4:30p. He can swing by and check out our unit for any anomaly. Wow I was very surprised that hey accommodated my concerns and were able to squeeze us on the same day!!! This is going way beyond and making their customers their first priority!!! Very rare these days read more