After about three days of my wine cooler overheating, it is now back in working condition thanks to the prompt communication and efficient handling of the situation. I'm truly pleased with the outcome and will continue to rely on their service going forward. Thank you so much read more

OC Viking & Sub-Zero Repair - My sub zero wine cooler model 427 - Appliances & Repair Near Me

Called and was referred over to text message to give information about the fridge model. They told me they would get back to me and haven't responded to me since. I followed up twice and never got a response back. Highly unprofessional. Would not recommend. read more

Even though the appointment was verified the day before with the business, they no called and no showed the day of the scheduled appointment during the 1 to 4 PM appointment time. The owner called at 5:50 PM stating that he would like to reschedule for tomorrow. I informed him that he could not keep one appointment. How was I to think that he could keep a second appointment and I just let him know politely that his services were no longer needed. My time is worth much more than being ghosted. read more

This is in reference to the responsiveness after the initial diagnostic visit on 11/8/2023. I was having problems with my Viking refrigerator, melting and re-freezing the ice, so I called this company. They were very responsive to set up a time to inspect the refrigerator. The technician said that I would need to replace the electrical panel. That is quite an expensive repair, so I wanted to weigh my options; should I buy a new refrigerator (mine is 16 years old) or fix this one. He gave me a verbal estimate for the approximate cost and I also asked for a written estimate. Well, they have completely GHOSTED ME. It has been 7 weeks, and I still HAVEN'T RECEIVED A RESPONSE, despite contacting this business multiple times in person, over text and over phone. This is immature and unprofessional behavior. They did fix my icemaker in August 2022 and I had no complaints about their service, they did a great job. The August 2022 repair cost over $1100 (which was worth it), so for me to keep spending money to fix this refrigerator is seeming silly. Which is why I requested the REPAIR ESTIMATE SO MANY TIMES; to weigh my options. I can't understand why they can't provide the pricing to a past and potential customer, especially when I actually paid for the diagnostic visit. read more

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Andrei was conscious and courteous in attempting to repair my 22-year old washer. Although unsuccessful, I was impressed with his diligence and care in diagnosing the problem. He gave me very good advice on a new washer purchase, which was much appreciated. I would definitely use him again if needed for another appliance. read more

TL;DR - I do not recommend this company, if it can be called one, to anyone else. Do yourselves a big favor and don't even think about calling them because they will refer you to texting instead, which is not a big deal. The problem is that they are not responsive through text at all and you will have no idea if your scheduling is succesful or not. Thankfully, the guy did show up to meet my husband. First the cost to have the guy to show up and do a diagnosis is 125$, non-refundable, but it will go towards your repair (Sounds good right?). For that 125$, he did not do any proper diagnosis, pretended opening things up to check on couple machineries outside the fridge and freezer. Then he made a guess as to what the problem was with my fridge. The husband knew the problem more than the technician and he had the audacity to portray my husband like an idiot and basically ignored his words. No, we did not go through them for repairs, because we called another company. Not only did that company knew what they were doing (Actually looking up the fridge, disabling the water line to disconnect the water going to the fridge to test each and every section for pressure and water, and actually finding the problem to the fridge), they were able to explain and show which specific parts are needed to fix and the total cost to fix the same fridge is 1/3 of what this company will quote you. So, do yourselves a big favor and call Ceasar's if you want a professional diagnosis who will listent to you and will not gouge you for your repairs. Sometimes 5* review doesn't mean everything. read more

timely response, timely repair and professional service for a reasonable price. I would reccomend for future service.

We had a dysfunctional freezer on our 16-year-old Sub-Zero 650 model. They sent two technicians the same day we called, diagnosed a faulty motor, gave us an estimate, and promised to return the following day as they did not have the part with them. A technician returned the following morning and made the repair. Everything went smoothly and the Sub-Zero freezer is sub-zero again. read more

Good customer service. They were very prompt and came out right away to take a look at my appliance. Would recommend.

Called on the phone and this wonderful man walked me through what to do to fix the problem and didn't charge me anything. I will be calling him again for my sub zero. Amazing service read more

I've been having a problem with my icemaker. I had a subzero recommended repair service come out. He said that my subzero refrigerator is old, 20 years and then it's time to get a new one. They went ahead and replaced the icemaker module with no guarantee to work. And it didn't work then I was lucky enough to find OC Viking and subzero repair service a gentleman named Andre came out spent a good hour and a half working on my subzero he found what the problem was. It wasn't my icemaker itself. It was a control module. The service I had before just walked in and replaced the icemaker module. I highly recommend OC Viking and subzero repair service. I will recommend them to all my friends. read more

Victor fixed the hinge quickly. Good and fast service! I called the same same day and showed up in two hours.

My Miele refrigerator lights turned off today while I was rummaging in the produce drawer. Since I just spent $250 at the grocery store I was hoping it wasn't completely broken. I called OC Viking and subzero repair and spoke to Peter who made me an appointment for the very next morning . Miele said "maybe next week!" Less than 20 minutes later, Mark called me and led me through a troubleshooting exercise. He was very patient and told me where to find a switch in the vegetable drawer, and then instantly the lights turned on! I have used them before and they've always been great. I truly appreciate that. He called me back and talked me through it rather than make a service call. Next time you need help call these people. read more

Such an amazing team! We have a Monogram built-in that is a beast to work on. I am so grateful to have found Mark. I truly believe that anyone else would have sent me to buy a new fridge. He and his staff were so kind and knowledgeable. He used genuine parts for the repair, was extremely clean and professional. Thank you Mark and your wonderful crew! Highly recommend! read more

Same day service and quick response. They found the issue very quickly and offered an immediate repair quote. Highly recommended!!!

I had some issues with my fridge, called in the morning and they were able to come out the same day, this was in the afternoon. Sam was extremely professional and kind. He checked out my fridge and let me know the problem and gave me a quote for repairs. He took care of the issue in about and hour & 1/2. I highly would recommend them. =) read more

Our LG refrigerator all of a sudden stopped working after only 5 years. We called Sub-Zero repair and on the same day one of the technicians came out and diagnosed the problem as a defective compressor. After some back and forth with LG customer service they shipped out a new compressor and the guys from Sub-Zero repair came out and repaired our fridge. We are very happy with the service they provide and would use them again. read more

The entire experience from my first phone call to Kevin arriving on time was absolutely fabulous. He was very knowledgable and efficiency in diagnosing the problem was wonderful. Management helped the order run smoothly and was fairly priced. I will always use them for my future repairs. read more

Really good reliable service , good customer service and they offer competitive pricing. I highly recommend

This company is amazing....service was so fast, honest and reliable! Helped me with my WOLF range...it's rare to find such a reliable company read more

During the Great American Shutdown the last thing anyone wants is a major appliance failure, particularly a refrigerator failure. Steel came through for us. Within 6 hours of our call our refrigerator was fixed and operating like new. We were given a three hour window for our service call which was met. The technician was fast, courteous and knowledgable. We will call Steel if we have any appliance problems in the future. read more

Victor provided excellent service for our Viking range. Appointment was easy to schedule, quickly available. Victor arrived on time, knew exactly what was needed, and fixed all the problems we had. Would highly recommend Victor, he was very professional and knowledgeable. We appreciated his expertise. read more

Directed me to take advantage of my warranty and did not take my money when he could have. Great integrity!

I'm super satisfied with level of service with these guys. When I called they responded right away. They sent the greatest guy it who diagnosed the problem right away. He had to go and get a part and installed it so quickly. I actually had the same problem 5 years ago and the last guy was horrible. I would call these guys back in a heartbeat! Thank you for getting my freezer back up and running! read more

Great service today from Mark! One of the ignitors on a burner for our Dacor rangetop has been acting up for years and we had finally had enough. Called this morning and Mark was able to come right away. He and solved the problem and we're excited to use our rangetop again. read more

Our fridge stopped cycling and the food achieved room temperature over night. Thanks to Yelp we found Steel Appliance Repair! Vardan arrived on time, with mask and gloves, ready to check things out. He found that the computer board had gone bad after ten years of use. He ordered a new one and it came in the next day. He came back, installed it and we were back in business. He saved us the cost of a new refrigerator, which may not have been deliverable during the shutdown. And we didn't have to leave the house and prowl around an appliance dealer. Thank you, Vardan!! read more

Mark showed up an hour after I called him! Did a great job, and the pricing was fair. No one else I called would work on a Blue Star range, but Mark said it was no problem. Give him a call! read more

I called to schedule a repair visit with estimate. They answered right away and then confirmed a same day appt. Visit was $75 that was applied to the repair. We had a cut water line to the ice maker (probably severed when it was moved for repiping) on our built-in KitchenAid fridge. Victor came on time (called ahead) and was very kind. He replaced the water line. Came to a total of $250. There was also a condenser issue (fridge temp all over the place) that he advised I contact the Kitchenaid company since he was pretty sure the fridge was under warranty (he took one look and said it was a 2018 model). Sure enough I called Kitchenaid while he was working on the fridge and they scheduled me for an appt- the warranty covers parts. Thanks for giving me good advice. The ice maker is making ice now! read more

Art came to look at my Viking range. Some burners suddenly stopped working. He was very professional, explained in detail what the issue was, and fixed it quickly. He did not overcharge me and taught me troubleshooting tips for next time. Very pleased with his service. read more

Victor checks the problem and provide us the solutions!Quick response! Good quality of the service! The refrigerator is 1989 but they have the all parts. read more

Same day service, Great job, nice guys, fast service in my sub zero refrigerator. Highly Recommended! read more

OC Viking & Sub-Zero Repair - Sub zero fridge repaired - Appliances & Repair Near Me

The repair is very responsive, on time. The service was quick. He explained what is going on thoroughly.

Victor came to check out my fridge. He is very friendly and help me to solve my problem.

Kevin came out nice guy was on time and honest, got a quote for Refrigerator and it was fair. I Recommend this place

Extremely friendly. Very professional. Great customer service. Easy to schedule time. Fast service

Simple, fast, and easy to work with for my built-in fridge repair. The pricing was a little higher for repairs than I expected, but the service call was inexpensive. Would use again. Note that he calls back from an 818 numbers, so make sure to pick up if you don't reach him right away. read more

Our fridge was acting up and after failing all of the troubleshooting ideas I found on YouTube and Google, we came on Yelp and came upon Jose and Steel Home! Well all I can say is...JOSE IS THE MAN! Our fridge wasn't staying cool...Jose thawed out the area around the motor and did his magic! He spent about 3 hours at our place and was extremely courteous the whole time. My girlfriend set the appointment with him in the morning and he showed up right on time as promised, so that was much appreciated. Can I also mention that the rate was very reasonable? Highly recommended! Final Piece of Dirty Donovan Life Advice? Dogs love Jose, both of ours were licking him the entire time! Sorry! :D read more

OC Viking & Sub-Zero Repair - Iced up!!! - Appliances & Repair Near Me

Thank you for fixing our drain pump on the LG washer. Great service and great people! Highly recommended. Will use again!

My 12 y.o. Jenn-Air refrigerator freezer was not feeling well suddenly as the control panel constantly was beeping indicating max temperature. Throughout the day it was getting hotter so I called Steel Appliance Repair who was able to send out Vardan aka Victor within a 4-hr window. Vardan showed up and was able to diagnose and repair the issue in under 30 minutes. What I also appreciated during this crazy time was that he showed up wearing a mask and although he normally has work boot covers he was out, I had some for him and he gladly slipped them on. Another reason for the 5 star review was not only was the bill very reasonable (which included the $65 service call) but Vardan called the next day to check in to see how the refrigerator was working, wow now that's service!!! read more

I reached out to have our fridge diagnosed and repaired, was told it was an electrical issue and not worth fixing. I did some research on my own and found out it being a bad compressor. Had it replaced else where and it's now working. It was not worth the diagnostic fee paid. read more