The first time we ate at Diner, a light lunch for two it all went pretty okay. Love the old interior diner space and they have a nice terrace. More recently (Tuesday Oct 14, 2014) a small group of six went in for a dinner with a rather different experience...
Starting with the embarrassing, (mostly for us but I'm sure to some degree for the others in the party, as they were obliged to hang around by the front door waiting for us), 'no sit you down until ALL the guests have arrived!' policy, though it was late and empty, a US system we visitors will never fathom as long as we live here. I understand the concept but there should be some common sense discretion on the part of the host. Ahhh, Speaking of the host... Once us two latecomers had arrived, the seating process was unnecessarily and painfully slow, while we firstly, went unnoticed until speaking up, that Hello, ALL the party had arrived, the hostess seemingly more interested in an all night long discussion with a someone at the bar, coupled with her unnecessary priorities like slowwwwwly strutting to the opposite end of the space and baaaaaack to get us a bottle of water though we weren't in any position to drink it until we were actually sat down and were given glasses our table waiting and waiting right next to us?? I think I can speak for all of us saying we felt quite secondary to the hostesses, air of superiority priorities from the get go. Wouldn't be the first time, but it is always a rotten start to an evening.
To the contrary, our wait staff were super friendly, fun and knowledgeable though we were a little confused and annoyed as to why it took a good 15 minutes to inform us our wine order was out of stock? We finally had our first sip of wine some 25 minutes after arriving. Luckily we had some water, I suppose. While the courses written on the paper table cloth is sorta quaint and okay for a four course lunch menu, it really doesn't work for a 9 course dinner, especially if some of the guests aren't native English speakers. It's a lot to remember, especially when you include all the side veg, sauces and garnishes. A couple of us have worked in some of the worlds best restaurants and have been obliged to remember similar but not when we're customers pleeeease. At least one small blackboard passed around on request would save the wait staff much repetition and the customers good food ordering time. Another embarrassing aspect, which comes off as a little snooty, is not having any prices marked. Either you act like money is of no consequence and possibly spend oodles more than you would have liked, or you have to look cheap and ask the prices of everything you may be considering. Either way, it doesn't work. Limit the embarrassment Diner and please ask the staff to write the prices down as well if you must continue with this system.
Wanting to experience some variety, we shared 3 starters and 4 mains. As per what was written on our table top; soup, risotto, salad, fish, beef, burger and something else I forget. See? If it had all been written down I may have even remembered some of the tasty garnishes... All the food was pretty good, nothing to write home about, but well prepared and tasty enough, the soup and the grilled fish being the best and actually very good. The interesting wine list is comprehensive for a small restaurant, the diner being associated with the Marlow and Sons group, so we drank well.
In the end we found the $60 per person + tip bill a little more than expected, but hey we didn't actually know the prices of anything, so in truth didn't really know what to expect in this respect. I don't think I'm wrong in saying that most diners hate surprises on the check?
So I can recommend Diner for a couple or foursome looking for a simple uncomplicated lunch but as far as the evening goes, if it didn't gel on a quiet night, I would would hate to see the service on a busy night when most of the staff must be repeating the menu over and over to a handful diners while the others, just wait... read more