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    Dillard's

    2.8 (94 reviews)
    Open 12:00 pm - 6:00 PM

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    Order status on 3/6/25 - 32 days after I placed the order
    Adrienne C.

    No wonder this tired department store is going out of business. I ordered something on 2/3/25 for store pick up and it is now 3/6/25. I figured that maybe it would be available in a week or so tops. I called the store and the staff were a nightmare to deal with, stating that they could not refund anything until it arrived in store. The whole problem is that it was not arriving in the store. It's already been a month and they said there was tracking set up already so it was FedExs fault. When I asked to speak to the manager, this employee flat out refused. She kept repeating nothing could be done until the package arrived at the store. Super helpful. Well, I looked up the tracking, and it says that FedEx never even received the item. They simply created a shipping label the day I made the order and then nothing further ever happened. Thank goodness this was not something that I could not live without or that had any level of urgency, but what a pain in the neck to have to sort this all out. To top it off and the time I've been waiting for it. It's now a fraction of the price I bought it at. I finally was able to get through to their online center to cancel but what a hassle. I will not shop here again, even though the prices are sometimes better, it is simply not worth the pain of working with the unpleasant staff and inefficient processes .

    Black flats

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    9 years ago

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    11 years ago

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    10 years ago

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    9 years ago

    Patricia R in women's dresses has attitude and is not helpful . Avoid!!! Go to Nordstrom's. Their return policy is so much better.

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    11 years ago

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    13 years ago

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    14 years ago

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    8 years ago

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    16 years ago

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    Ask the Community - Dillard's

    Review Highlights - Dillard's

    Jarmella (sorry if this is the incorrect spelling!!) from the Dillards shoe department was absolutely on top of it!

    Mentioned in 2 reviews

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    Macy's

    Macy's

    2.6(151 reviews)
    0.4 mi
    $$

    I came into Macy's looking for help finding a suit in a very specific color for an upcoming event…read morein Houston, and Alex made what could have been a stressful shopping experience genuinely enjoyable. She took the time to help me try on multiple suits, carefully took my measurements, and gave thoughtful advice on fit and style rather than rushing me through the process. When the exact suit I wanted was not readily available in store, Alex took the initiative to look for alternatives online and recommended that I order one. The online sizing chart was a little confusing, but she still helped me understand the measurements and choose the right size with confidence. She even went beyond that by looking into tailoring options for me. After I left Macy's, I had some disappointing experiences at nearby stores. I ended up returning because Alex had provided such a personalized and helpful experience. Even when I came back a week later to try on the suit I ordered and get her opinion, she followed up with the same care and helped me look up another tailor for alterations before my event. Alex is exactly the kind of associate who makes shopping in person worthwhile. Her patience, initiative, authenticity, and attention to detail are things you simply cannot always get from online shopping or AI. I truly appreciate her going above and beyond, and I want to thank her for showing up as her authentic self and making sure I felt taken care of throughout the entire process.

    I'm totally surprised in the review scores that they have this is five star retail store. Right now…read morethey have a very good price range on their comforters. I ordered it online and I picked it up today when they opened up and the customer service was excellent.. I would be a repeat customer online stuff! They do also provide curbside service. But please look at their home stuff right now. There is a great sale going on for their bedding.

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    Macy's
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    Neiman Marcus - Palm Tree's!!! Love Palm Tree's in Central TX

    Neiman Marcus

    3.5(127 reviews)
    0.7 mi
    $$$$

    I originally went to Neiman Marcus for the Chanel boutique inside…read more.. but the whole place ended up being pure designer eye candy. Gorgeous displays, stunning pieces everywhere you look, and it's honestly just fun to wander even if you're just browsing. Each floor is basically a little runway of gorgeousness, and I kept catching myself doing slow laps like I was at a museum of handbags and shoes. Everything is styled beautifully, so even if you don't plan to buy, it still feels like a full designer experience. There is luxury pricing, but even if you want to just browse there are tons of options and so much help in the store for your budget. What really made it stand out though was the service. I only had an actual consultant in Chanel, but everywhere else in the store I still felt taken care of. Staff were attentive and kind without hovering, and I never got that awkward vibe of being ignored or followed. I got to browse with zero pressure, which makes all shopping so much more enjoyable. Even the parking feels fun with palm trees out front. If you're going for a certain brand or inside boutique (like Chanel), give yourself extra time to explore. This location is also right by an area with a bunch of shopping, food spots, and fun stuff to do (we even did VR nearby), so it's easy to make this stop part of a whole outing.

    After walking through the store, I was not planning on leaving a review, but when I walked into the…read moremen's room, I realized something had to be said. Yes this is a very upscale store that is incredibly well merchandised. The bathrooms alone here out do some prominent hotel facilities. Upstairs, you'll find designer clothing, Waterford crystal, clearance racks and the bathrooms. Downstairs you'll find lots of jewelry, men's clothing, fragrances galore, makeup, designer purses, and shoes. If you're into high fashion with money to burn, then you've stepped into the right place and the photos included prove it.

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    Neiman Marcus - Left to right : Pegasus, Percival , Layton , Althaïr, Haltane !  IMO PDMs best fragrances for longevity and compliments.

    Left to right : Pegasus, Percival , Layton , Althaïr, Haltane ! IMO PDMs best fragrances for longevity and compliments.

    Neiman Marcus - Purple Chanel perfection in two shades. I stared for longer than I want to admit.

    Purple Chanel perfection in two shades. I stared for longer than I want to admit.

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    The Domain

    The Domain

    3.9(398 reviews)
    0.5 mi
    $$

    I have been to The Domain once before years ago shopping with my friend while visiting Austin…read more We came back again to kill some time and do some high-end shopping before I had to head to the airport. A few newer shops I hadn't seen since my last visit and a few others that have since closed, but the old loves remained including the amazing Restoration Hardware here that is FOUR stories and loaded with every pretty thing you could ever want. Also some higher end jewelry stores like Gucci and David Yurman here. This is a huge complex with several parking decks and areas and it was extremely crowded by around noon-1pm on a Sunday. Great place to have lunch and shop - that RH is the thing of dreams!

    I spend a great deal of time at The Domain. I asked myself why while I was back at the Domain…read moreagain today. The Domain is now a sought-after destination - where shopping (casual and high-end), dining, night life and other fun experiences converge. You can go shopping, meet a friend for happy hour, or do something completely fun and adventurous in the course of the day or evening. One of my Finance groups hosts a monthly Finance meeting at The Domain. Shopping...some of my favorite fun stores are at the Domain such as J. Crew and Anthropologie. I love these two stores because they have unique goods at great prices, in general, and specifically, have amazing sales. If you are a big baller, you can shop at stores like Neiman Marcus, Louis Vuitton, Dior, Tiffany's and whole host of other high stores. I'm a tiny baller. Smile. Dining - At the Domain you can get reasonably priced foods to high end fare. Some of my favorite places to dine in the Domain include Glorias, Flower Child, Paul Martin's and Haywire. Important to note, most restaurants have great happy hours and associated amazing prices. Nightlife - Some say that The Domain (especially on Rock Rose Avenue) is the new 6th Street (known for its bars and Live music). I would not venture out that far. However, if you want to party in the wee hours of the night, you can do it at The Domain. Fun Experiences - You can transport yourself to fun such as IPIC movie theatre, Museum of Illusion or the Battle of the Games. Last weekend I discovered the Barkin Creek Dog Kitchen & Bath...so, The Domain is not only for humans. Love The Domain...I am sure I will see you there!

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    The Domain
    The Domain
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    Marshalls

    Marshalls

    4.0(43 reviews)
    0.4 mi
    $$

    This will be my main Marshalls! I like the other locations, but this location is better. I don't…read morelike saying that, but it's true. The selection of soaps is plentiful! I l love the Castelbel brand soaps, and I was able to get all of my favorite scents. Plus, the popular clothing, purse, and shoe brands were here too. I was also searching for some furniture pieces, and I have my eye on three different sets. Now I have to decide which one. That's a nice problem to have. Also, the wide range of colorful pots and pans caught my attention, too. I moved over to the comforter and sheets; they were very pretty. I like the prices on the sheets; given the high thread count and the fact that they were sateen, the prices were pretty reasonable. I even saw some candy I really like. But most of all, I found my soap. I even convinced the cashier to try it. Yes, this will be my go-to Marshalls!

    I was looking for some summer tops to wear to work, and also a valentines blouse. I think I nailed…read moreit. I didn't want anything that was too valentine-ish. Cause you can only wear it once and then what? I did like this black and white top with the hearts on it. Not too valentine, just enough. I think I could wear this again, say on Ash Wednesday or something. The store is really neat and organized. I browsed around for quite some time. I stood in line with my purchases. Even though there were a lot of customers in line, it did move rather fast. My cashier was nice and helpful. She offered me a credit card and told me how much I could save on this purchase. But I declined the credit card. I my total for 3 blouses was $50.00 which I think was a good deal. They are very nice tops, if I do say so myself.

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    Marshalls
    Marshalls
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    TJ Maxx - Halloween decor

    TJ Maxx

    2.8(72 reviews)
    1.3 miArboretum, Great Hills
    $$

    The place was packed. Should have known not to come on a Sunday. I literally had 2 items that I…read morewanted to get, but to stand in a line of 20+ people, wasn't worth it to me. I'll come another day. I did come here in a mission though, and that was for a new luggage bag. I didn't want hard case, and I didn't want expandable. I just recently flown to California and to Maine, and on both trips, I saw people having to rearrange their bags to zip up the expandable part of their luggage, and that the hard cases don't fit in their luggage sizing at the gate. So I want something thin that has some wiggle room to flatten out. I saw only 2 that I liked and fit the sizing I liked, but they were still $80. I think I'll keep looking. I still have time before my next vacation. Since I was there I wanted to walk around and look at their holiday decor. They do have some cute things for wall, and for Halloween. But for me. I'm done decorating for the seasons and holidays. But still like to look at them.

    Worst customer service experience in years. I entered the store with a defective suitcase. There…read morewas a huge line. So before wasting my time, I asked an associate if I could return a carry on suitcase that had not worked (defective rollers) on the one trip this month it had been used on. She said yes. I waited in line 25 min only to have an unfriendly manager tell me I couldn't return it or even exchange it because it had been used and was scuffed from its one airline trip. I travel once a month. My last carry-on with roller lasted 13 years! No scuffs, btw. This one was junk, even if a Samsonite. This experience is exactly why I shop Amazon. Easy return system. I'll never shop at a TJ Maxx again. Certainly not the one in Great Hills! Terrible service. The manager wasn't even polite, just rude about it. Didn't even have a minute to talk about it in a civil manner.

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    TJ Maxx - Fall decor

    Fall decor

    TJ Maxx - Cute hand bag

    Cute hand bag

    TJ Maxx - Disco mushroom cup

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    Disco mushroom cup

    Target

    Target

    2.9(141 reviews)
    1.0 mi
    $$

    We stopped at Target to pick up vacuum sealed bags for the food saver. They had a wide selection,…read moreand it was easy to find in the kitchen section. The store is clean and they offer a wide variety of products. There are a number of self checkout, kiosks, which move quickly. There is also staff available to check you out if you prefer.

    I'm leaning towards the Target boycotts are working y'all…read more... This one truly seems to be the Target that time forgot. I ended up here one evening while pet sitting nearby. I had a moment when halfway through a stay and suddenly realize, "Oh no... I forgot to pack that." Normally I'd make a quick H-E-B run, but Target was closer, so off I went. Walking through the front doors felt oddly... surreal. Not because anything was dramatically wrong. Because everything felt like it had simply stopped moving forward. Shelves were either sparsely stocked or looked like they'd lost an argument with a tornado. Entire sections felt disheveled and forgotten. It wasn't dirty so much as... neglected. Like everyone collectively agreed to straighten things up tomorrow. I needed coconut water for my daily matcha, so I confidently opened the Target app, found the aisle number, and set off on my little grocery quest. Except... The layout of this store seems determined to challenge both logic and navigation. The aisle arrangement felt oddly disconnected, making what should have been a simple grab-and-go mission turn into an unexpected scavenger hunt. Normally I'd flag down an employee. If I could find one. I wandered for what felt like far longer than necessary and, despite looking, never crossed paths with a single team member on the sales floor. Eventually, persistence paid off. I found my coconut water, headed to self-checkout, completed my purchase, and escaped back into the fresh air. As I walked toward my car... I swear I heard a tiny voice behind me whisper, "Help us..." Surely my imagination.

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    Target
    Target
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    Dillard's - deptstores - Updated September 2026

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