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    Dillard's

    2.7 (93 reviews)
    Closed 11:00 am - 8:00 pm

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    Order status on 3/6/25 - 32 days after I placed the order
    Adrienne C.

    No wonder this tired department store is going out of business. I ordered something on 2/3/25 for store pick up and it is now 3/6/25. I figured that maybe it would be available in a week or so tops. I called the store and the staff were a nightmare to deal with, stating that they could not refund anything until it arrived in store. The whole problem is that it was not arriving in the store. It's already been a month and they said there was tracking set up already so it was FedExs fault. When I asked to speak to the manager, this employee flat out refused. She kept repeating nothing could be done until the package arrived at the store. Super helpful. Well, I looked up the tracking, and it says that FedEx never even received the item. They simply created a shipping label the day I made the order and then nothing further ever happened. Thank goodness this was not something that I could not live without or that had any level of urgency, but what a pain in the neck to have to sort this all out. To top it off and the time I've been waiting for it. It's now a fraction of the price I bought it at. I finally was able to get through to their online center to cancel but what a hassle. I will not shop here again, even though the prices are sometimes better, it is simply not worth the pain of working with the unpleasant staff and inefficient processes .

    Black flats

    Jarmella (sorry if this is the incorrect spelling!!) from the Dillards shoe department was absolutely on top of it! She helped me find my black flat and I was in and out in a jippy- thank you so much!!!

    Cute kids Keds sneakers. Fit true to size.

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    10 years ago

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    9 years ago

    Patricia R in women's dresses has attitude and is not helpful . Avoid!!! Go to Nordstrom's. Their return policy is so much better.

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    11 years ago

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    13 years ago

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    8 years ago

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    16 years ago

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    14 years ago

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    Review Highlights - Dillard's

    Jarmella (sorry if this is the incorrect spelling!!) from the Dillards shoe department was absolutely on top of it!

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    Neiman Marcus - My car with the Palm Tree's!!

    Neiman Marcus

    3.5(126 reviews)
    0.7 mi
    $$$$

    I originally went to Neiman Marcus for the Chanel boutique inside…read more.. but the whole place ended up being pure designer eye candy. Gorgeous displays, stunning pieces everywhere you look, and it's honestly just fun to wander even if you're just browsing. Each floor is basically a little runway of gorgeousness, and I kept catching myself doing slow laps like I was at a museum of handbags and shoes. Everything is styled beautifully, so even if you don't plan to buy, it still feels like a full designer experience. There is luxury pricing, but even if you want to just browse there are tons of options and so much help in the store for your budget. What really made it stand out though was the service. I only had an actual consultant in Chanel, but everywhere else in the store I still felt taken care of. Staff were attentive and kind without hovering, and I never got that awkward vibe of being ignored or followed. I got to browse with zero pressure, which makes all shopping so much more enjoyable. Even the parking feels fun with palm trees out front. If you're going for a certain brand or inside boutique (like Chanel), give yourself extra time to explore. This location is also right by an area with a bunch of shopping, food spots, and fun stuff to do (we even did VR nearby), so it's easy to make this stop part of a whole outing.

    After walking through the store, I was not planning on leaving a review, but when I walked into the…read moremen's room, I realized something had to be said. Yes this is a very upscale store that is incredibly well merchandised. The bathrooms alone here out do some prominent hotel facilities. Upstairs, you'll find designer clothing, Waterford crystal, clearance racks and the bathrooms. Downstairs you'll find lots of jewelry, men's clothing, fragrances galore, makeup, designer purses, and shoes. If you're into high fashion with money to burn, then you've stepped into the right place and the photos included prove it.

    Photos
    Neiman Marcus - Palm Tree's!!! Love Palm Tree's in Central TX

    Palm Tree's!!! Love Palm Tree's in Central TX

    Neiman Marcus - Left to right : Pegasus, Percival , Layton , Althaïr, Haltane !  IMO PDMs best fragrances for longevity and compliments.

    Left to right : Pegasus, Percival , Layton , Althaïr, Haltane ! IMO PDMs best fragrances for longevity and compliments.

    Neiman Marcus - Purple Chanel perfection in two shades. I stared for longer than I want to admit.

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    Purple Chanel perfection in two shades. I stared for longer than I want to admit.

    The Domain

    The Domain

    3.8(393 reviews)
    0.5 mi
    $$

    I spend a great deal of time at The Domain. I asked myself why while I was back at the Domain…read moreagain today. The Domain is now a sought-after destination - where shopping (casual and high-end), dining, night life and other fun experiences converge. You can go shopping, meet a friend for happy hour, or do something completely fun and adventurous in the course of the day or evening. One of my Finance groups hosts a monthly Finance meeting at The Domain. Shopping...some of my favorite fun stores are at the Domain such as J. Crew and Anthropologie. I love these two stores because they have unique goods at great prices, in general, and specifically, have amazing sales. If you are a big baller, you can shop at stores like Neiman Marcus, Louis Vuitton, Dior, Tiffany's and whole host of other high stores. I'm a tiny baller. Smile. Dining - At the Domain you can get reasonably priced foods to high end fare. Some of my favorite places to dine in the Domain include Glorias, Flower Child, Paul Martin's and Haywire. Important to note, most restaurants have great happy hours and associated amazing prices. Nightlife - Some say that The Domain (especially on Rock Rose Avenue) is the new 6th Street (known for its bars and Live music). I would not venture out that far. However, if you want to party in the wee hours of the night, you can do it at The Domain. Fun Experiences - You can transport yourself to fun such as IPIC movie theatre, Museum of Illusion or the Battle of the Games. Last weekend I discovered the Barkin Creek Dog Kitchen & Bath...so, The Domain is not only for humans. Love The Domain...I am sure I will see you there!

    On a roadtrip, we stopped by to check out the LV store for any possible Austin exclusive items…read more(lol) but they're closed due to what looks like water damage from a possible fire above. Outdoor mall with lots of popular stores like Neiman Marcus, Lululemon, Alo, Anthropologie, Bath & Body, Aritizia, and many more! An exclusive store that you can find here is the Coach Coffee Shop - there are only 2 in the US (New Jersey & Austin)! A lot of the retail staff are friendly and there seems to be stuff going on during the holidays, so definitely check it out. Also, lots of parking garages.

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    The Domain
    The Domain
    The Domain

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    Nordstrom Rack

    Nordstrom Rack

    3.3(150 reviews)
    1.0 mi
    $$

    I was in the middle of a full on fashion emergency for a gala, and Nordstrom Rack may have saved…read morethe day. The dress I originally planned to wear did not work out, so I ordered another one. It's technically floor length, but I'm 5'10" so it stops at the ankle instead of covering my feet. So now the shoes have to be stunning enough that no one will even notice the hemline. I ordered a pair on Amazon that were supposed to arrive Friday. Then I got the dreaded update that they were delayed to Saturday... at 10 PM. Well, that's not going to work. So I made the mad dash to Nordstrom Rack Saturday morning. I walked in with low expectations, fully prepared to hit multiple stores before finding anything close to what I needed. Instead, I found the most gorgeous Badgley Mischka crystal pumps. They're slightly bigger than my normal size, but that actually works in my favor. They're comfortable, my toes can move, and I can already tell I won't be plotting my escape from them halfway through the evening. While I was there I grabbed a strapless bra and even found a formal bag that works better than the clutch I originally planned to carry. Sibyl at checkout was the perfect finishing touch to my morning. Friendly, outgoing, and genuinely helpful. The whole experience felt like the Nordstrom culture of service I studied back in graduate school.

    Nordstrom Rack (NR) is the discounted, off season, & overstock-selling little sister to the iconic…read moredepartment store known for its high quality fashion brands and top tier customer service. This NR has been around at Gateway between Container Store and Whole Foods in North Austin since 2009, the first to arrive in our region. The focus is apparel, accessories, and shoes, with a little bit of cosmetics, body care, and travel supplies on the floor. Our family has been shopping here for years as a reliable, low-hassle source of decent wardrobe staples for the business casual office, last minute travel, or special events. I personally loathe the mall and massive department stores, so NR is my choice when I need to get in, get what I need, and get out with no distraction or delay. My husband loves coming in here for high quality dress shirts & shoes, and he especially likes the speedy on-site alteration service. If you enter the Fitting Rooms area, at the back of the men's aisle on the right, you'll see someone sitting at a sewing machine, hemming away. Be sure to join the Nordy Club to "rack" up rewards for purchases. See what I did there? Lately I've been preparing for a summer trip to a cool climate destination, and I wanted to refresh some well-worn capsule wardrobe staples with some durable new items that I'll be able to wear for the next 20 years. It was so nice to be able to do this shopping confidently from the comfort of my home using the NR app on my phone, having access to the entire NR retail inventory, then having my items shipped for free to my local store for pick up (suck it, porch pirates!). If you do ship to store for pickup, skip the checkout line, and follow the big stickers on the floor paths that direct you to the Fitting Rooms for pickup. A team member will scan the code from your phone & go retrieve your items, which will be carefully packaged & wrinkle-free.

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    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

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    Marshalls

    Marshalls

    4.0(43 reviews)
    0.4 mi
    $$

    This will be my main Marshalls! I like the other locations, but this location is better. I don't…read morelike saying that, but it's true. The selection of soaps is plentiful! I l love the Castelbel brand soaps, and I was able to get all of my favorite scents. Plus, the popular clothing, purse, and shoe brands were here too. I was also searching for some furniture pieces, and I have my eye on three different sets. Now I have to decide which one. That's a nice problem to have. Also, the wide range of colorful pots and pans caught my attention, too. I moved over to the comforter and sheets; they were very pretty. I like the prices on the sheets; given the high thread count and the fact that they were sateen, the prices were pretty reasonable. I even saw some candy I really like. But most of all, I found my soap. I even convinced the cashier to try it. Yes, this will be my go-to Marshalls!

    This is a standard Marshalls, but noticeably cleaner. Somehow, the staff at this location manages…read moreto stay on top of keeping all the shelves and racks pretty organized. It's always neatly arranged which makes it easier to try to find the things you need. The pricing here is solid, just like a typical Marshalls. I like coming here for random not-quite-necessity type things like dish sponges, dog toys, and hangers. I am also huuuge fan of the snack aisle in every discount department store. Random chip and popcorn flavors are typically available. Plus there are the syrup flavors! You can typically get a zero sugar syrup for coffee or other drinks. If you can get the Torani brand in a glass bottle it's a great deal. The glass elevates the vibe for me.

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    Marshalls
    Marshalls
    Marshalls

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    TJ Maxx - Halloween decor

    TJ Maxx

    2.9(71 reviews)
    1.3 miArboretum, Great Hills
    $$

    The place was packed. Should have known not to come on a Sunday. I literally had 2 items that I…read morewanted to get, but to stand in a line of 20+ people, wasn't worth it to me. I'll come another day. I did come here in a mission though, and that was for a new luggage bag. I didn't want hard case, and I didn't want expandable. I just recently flown to California and to Maine, and on both trips, I saw people having to rearrange their bags to zip up the expandable part of their luggage, and that the hard cases don't fit in their luggage sizing at the gate. So I want something thin that has some wiggle room to flatten out. I saw only 2 that I liked and fit the sizing I liked, but they were still $80. I think I'll keep looking. I still have time before my next vacation. Since I was there I wanted to walk around and look at their holiday decor. They do have some cute things for wall, and for Halloween. But for me. I'm done decorating for the seasons and holidays. But still like to look at them.

    Worst customer service experience in years. I entered the store with a defective suitcase. There…read morewas a huge line. So before wasting my time, I asked an associate if I could return a carry on suitcase that had not worked (defective rollers) on the one trip this month it had been used on. She said yes. I waited in line 25 min only to have an unfriendly manager tell me I couldn't return it or even exchange it because it had been used and was scuffed from its one airline trip. I travel once a month. My last carry-on with roller lasted 13 years! No scuffs, btw. This one was junk, even if a Samsonite. This experience is exactly why I shop Amazon. Easy return system. I'll never shop at a TJ Maxx again. Certainly not the one in Great Hills! Terrible service. The manager wasn't even polite, just rude about it. Didn't even have a minute to talk about it in a civil manner.

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    TJ Maxx - Fall decor

    Fall decor

    TJ Maxx - Cute hand bag

    Cute hand bag

    TJ Maxx - Disco mushroom cup

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    Disco mushroom cup

    Dillard's - deptstores - Updated May 2026

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