Wow. This is the best verizon store in fremont…read more The service here is 10z better than the other location. The store looks clean and doesn't have a smell like yhe other pne.

The service here was great. I'm switching to Verizon from ATT and purchased everything online, but…read morewanted to trade in the device at a physical store to minimize any potential issues with shipping, receiving, inspecting, etc. preventing me from receiving the trade in credits. Even though my order said to ship in the device, I stopped by this Verizon store and they were able to accept it. The woman who helped me was so nice, unfortunately I didn't catch her name, but thank you for such a seamless experience!!

I wanted to transfer my husband from Verizon over to my plan, but the process online was a bit…read moreconvoluted. It was letting me check out and add a new line but I was worried that it would generate a new phone number instead of transferring his over. The deals online are slightly better than what you can get in a store (strangely enough it was offering an extra $200 credit that we couldn't get through the store). However, the headache saved, we just wanted to get it done and over with. George was so incredibly pleasant and helped us with all of our questions and also getting his phone transferred over and upgraded through the trade in offer. He was patient and got everything we wanted done. The only unfortunate part is that they didn't have a stock of all iPhone colors of the newest model which was strange since it's already 2 months post launch. Regardless, we're so happy with the service and if there are any Mandarin or Cantonese speakers, they're fluent and would be able to assist that demographic as well.

competent, knowlable, patient and efficint. very friendly and great customer…read morecare...........................

I would give them 0 stars except for their kind and prompt customer service. We got back from a…read moretrip to discover my son's iPad screen had shattered, so despite all the extremely negative reviews of this location, I decided to give it a try. The total was almost $200 to replace his screen. They got it done within 24 hours, which was great! I did NOT get the insurance because there were an insane amount of loopholes where the store wouldn't be responsible for fixing it again....and again, I read all the negative reviews that said not to do the insurance. It has now been about 3 weeks and THIS GIANT HOLE happened. Yes, my son is 7 but there is no way an iPad screen should break like this. This was obviously a mediocre fix with horrific quality materials. So, now I'm out $200 AND have to pay to replace the entire device anyway. I am extremely unhappy with the services at this location.

Lissette and Shaik are very professional. They checked me in quickly and had my battery replacement…read moredone quicker than quoted, much appreciated!

Huge thanks to Danny over there! My modem died and the customer service call center recommended…read morehaving it replaced by shipping a replacement to us but I would've missed some important zoom calls. Danny arranged for an I store replacement and I was able to make my zoom calls! Thanks for the prompt and courteous service Danny !

Very bad service always I have been waiting at the Verizon…read morestore near Mowry Avenue in Fremont for over an hour, and the service experience has been very disappointing. Only one employee is currently assisting customers while a long line of at least seven people is waiting. Meanwhile, other staff members appear to be sitting in the back office area behind the curtain and are not coming out to help customers on the floor. This has created unnecessary delays, and customers are being left unattended for a long time. I was even told to visit another store, which feels unprofessional and disrespectful to customers who are already waiting. I strongly request management to review staffing, supervision, and customer service practices at this location to ensure proper attention and better service standards.

Well, this shop has sure changed... the folks that used to work there, really knew their business;…read morewhat's more, they actually wanted to help the customer, and get their issues solved... Sadly, that has utterly changed now... the guy that was serving me over my past three visits, was surly, unpleasant, and completely uninterested in what issue I was dealing with, couldn't care less what was going on, or trying to fix anything. Even a very simple, direct question, such as 'why am I being charged different amounts for consecutive activation actions?', got surly, grumbling, unhelpful responses... I think it is time for me to consider a different phone provider.

Went in today to buy a phone for my Mom, Leslie helped me. I just wanted to go in and get out…read more Leslie kept pushing for me to buy a screen protector for my moms phone. Said it'll end up being just 120$ total with it included. At the end she whispers to my mom ill give you it for free dont tell anyone. Ends up pricing everything at 120$ anyways. I went over the receipt with her and she claimed the screen protector is free and that she hid the discount in the price of the phone. I did the math in my head and told her this is wrong. She said "no trust me its in there" i didnt want to argue with someone who thought they could coerce me and trick me into thinking she gave me a deal. I worked sales for 5 years and understand the game. Hope you can get more trust worthy employees here

Over the years, I've bought 5 cell phones from these folks. They usually have what I am looking…read morefor and the prices are good. Generally, I have picked up my phones in person so that I can see them before taking them with me. That said, their descriptions on the website do match what they have in stock. If it says something is Excellent or in A condition, it is truthful. One tip - it is easier to get in touch with them through the chat feature on the website than on the telephone. While I wish they'd answer the phone, they don't. That's why they get 4 starts instead of 5.

Update: DigiCircle now specializes in cellphones and tablets. For these items, they are an…read moreexcellent source for used devices at geed prices. Just be sure to read ALL the details about the specific item you are interested in.

We just came here for new Internet service and George was very helpful for setting everything up…read moreand even saving bills for my partner. We were also able to communicate in both English and Chinese which is a huge plus. I have been in the Bay Area for over 9 years and never have I ever seen such great service from ATT employees.

Amazing service Zero wait…read more By far the best customer service I've ever had in a phone store Less than 30 minutes and I had a new phone and was out the door Including download my old phone Use this store

Service was very slow. Dread going in for anything. Needed…read morephone, old one went swimming. Sales person said we could not buy the phone outright, we had to put on payment plan. Come on! That's crazy!

Waited 35 minutes for help. No one came. No indication of how long the wait would be. Horrible…read moreservice. Never going there again.