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Sun Dragon Computers

5.0 (5 reviews)
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Digital Storm

Digital Storm

(305 reviews)

$$$

I've been purchasing gaming rigs from Digital Storm for many years. I've lost count of how many…read moresystems I've purchased (5?), but they all have the same thing in common: consistent, rock-solid dependability. DS never lets me down.

It was one of the worst business experiences I have had…read more First, I will say that the staff is very nice, providing excellent sales and help at the unfortunate end. The Tech team is probably the best around from client support to hand-holding. The ease of ordering online was great and when I wanted to add a few items last moment, it was seamless and easy. Why the two stars? It would be one if it weren't for the patience and tolerance the Tech Support team showed in the face of my heated and panicked demeanor. There is no Quality Control. Their stage system of 1 through 7 is (to me) a false representation. My build spent enough time in QC to have a thorough testing of all components and build quality. The vanilla answer the owner gives of 'We take photos and benchmark....' is something I am not buying. The absence of QC in this system was obvious. You can't burn out a power supply in transit, nor bang it hard enough to fail yet other components stay intact. That isn't how it works in reality. So, the part of 'things happen in transit' is just an escape to not answer for the absence of real QC. I had spent a great deal of time configuring the PC, putting a high res photographic presentation for an incoming client. Day three, the power supply buzz manifested itself into a complete power failure; making me completely unable to perform an extremely important task that morning. I called DS and spoke with a very nice gentleman who instructed me to try taking the panel off, getting a small piece of metal or flathead screwdriver and wedging it in between two pins located at the top of my motherboard. I understand and appreciate the attempt at repairing the situation, but I was in shock given I had just paid $7000 to avoid this exact type of situation. I was placed in a terrible situation, causing me to have to inform a small team of professionals that I was unable to follow through on my presentation because my computer died. It looked really bad for me; and I ended up spending 35 hours recreating the presentation and driving three hours to negate the previous poor representation I put forth as a result of Digital Storm's nearly DOA computer sent to me. And it wasn't until after this experience that I began to look at Yelp and the local Better Business Bureau; finding out I am definitely not alone in my experience. If you read through the BBB and here, plus multiple discussion boards you will notice the crux of it is QC related. From a reasonable standpoint, issues happen. Life is what it is, but when there is a premium dollar figure involved; specifically designed to bring you a top notch experience out of the box, then it should be that; not a post Yelp and BBB read-up wisdom based lesson learned. To the credit of the Tech Team Manager, follow-up when I delivered the computer back for refund was prompt and efficient. I dropped it off on Friday and Monday morning, I had an email stating they had replicated the issue and presented the offer of a full refund or repair. I would have liked to have it repaired and moved on in life, but they burned me hard on the QC and cost me a lot of labor, time, work and a few bucks. Thank you to the Tech Team, specifically the two gentlemen I worked with; they can't negate the absence of QC but they certainly elevated my overall opinion of Digital Storm.

SuperTech Geek - Light Show Powerhouse System

SuperTech Geek

(170 reviews)

Downtown

Michael, the owner, has helped save my business twice now. The first time, my laptop completely…read morefried and I was on a very tight deadline with an architectural drafting project due. Michael was able to recover all of my files, get me back up and running quickly, and even walk me through purchasing a better laptop with all the equipment I needed for my work. His guidance and turnaround time were incredible. The second time, my laptop wouldn't start due to a corrupt file. Michael clearly explained what went wrong, outlined potential issues, and once again got me up and running in no time. On top of that, he set me up with a future solution so I'm protected if something like this happens again. Michael has truly saved my small company twice in a row. His knowledge, professionalism, and willingness to go the extra mile are unmatched. I'll absolutely be using him for many more services in the future.

I gave Mike my laptop because the HDMI port stopped working. I tried a number of different…read moremonitors, and replaced numerous HDMI cables. I thought maybe a pin was bent, and was so worried. I brought it to him, he cleaned it up and gave it the VIP treatment, and now the HDMI cord works perfectly. I'm super happy, as I can run the laptop without having the screen up. Mike is awesome, I always bring my machines to him for all kinds of stuff, data recovery, reset and OS transformations, he's where it's at. One stop shop, blessed to have him. TY Mike!!

Sun Dragon Computers - computers - Updated May 2026

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