I just want to give a HUGE shout-out to Chris at the Best Buy in San Carlos. This was genuinely…read moresome of the best customer service I've experienced in a long time. We came in looking for a specific speaker, and Chris went to the back to try to find it. After about 10-15 minutes, I'll admit, I thought he might have forgotten about us . Chris came back with an update and explained that the speaker was available but might be in a harder-to-reach area in the back due to the construction going on. He gave us his number and told us to text him in 15-20 minutes while he went back to dig through inventory and find it. Sure enough, about 15 minutes later, Chris had found it. He noticed it was missing the power cord, so instead of simply handing it over as-is, he went and found a power cord to include with it. He then offered to keep the speaker up front with him until we came back for it. When we returned, everything was ready to go. Chris took his time showing us the speaker, explaining everything. The entire time and even after we left, I kept thinking, "They really don't make customer service like this anymore." And yes, I realize saying that makes me sound about 75 years old , but it's true. In this day and age, when someone goes this far above and beyond to help a customer, it deserves to be recognized. I really hope Chris's manager sees this review and gives him the recognition he deserves. Something tells me we weren't just lucky enough to catch Chris on a good day -- this genuinely seems like his standard for how he treats customers.

BEST BUY BROKE MY COMPUTER!!!…read more Brought my computer there to get more storage and boy was that a mistake. They suckered me into signing up for the membership at geek squad. The individual employees were nice, but when I brought my computer home, it didn't turn on so I brought it back and then they they adjusted something but when I brought it home again, it ran for a few minutes and then conked out again. This machine has been running beautifully since I got it. I brought it back and then they told me I needed a new motherboard and a new power supply; this machine has never had a problem the whole time I had it and all of a sudden it had a problem now after I brought it in to Best Buy. And they don't sell one of the parts that I need at Best Buy at all so I had to go to Central computers but they had some questions so when I tried calling Best Buy again and couldn't get ahold of anyone on the phone after trying to call for about a half hour or so I decided just to go back in the store and get my machine. When I talk to the manager he very nicely explained that sometimes things just break. He refused to reimburse me for any of the damaged items. So now I have to go to Central computers and try my luck there, plus I have to pay for the labor of installing all this new stuff that I didn't even need a week ago. Now I'm stuck with several hundred dollars worth of damages because I took my computer to Best Buy. BEWARE OF BEST BUY!!!!!

The storefront is well-made and I had no issues with the purchasing process. However, they waited…read moremultiple days to ship out my order, and now it will not arrive on time. Do not rely on the online store if you need something fast.

Electronics and hobby stores are becoming more and more rare. It's unfair to compare with the days…read moreof Radio Shack, Circuit City or even Fry's because they just don't exist, and their demise has been for reasons most shoppers can figure out - especially whose who review places like Jameco and then say "I'll just go to Amazon next time." One less sale to a brick and mortar store. One less interaction with a human who can answer a question IRL and IRT. One missed opportunity to see and touch product for yourself. Sure you might get a sour reply. Or an agent who doesn't know a picofarad from a PC board. You might also get damaged deliveries from Amazon. Sure the return process is relatively painless, but the time spent is less productive than hammering out whatever issue it is with the store. I bought two Arduino kits from Amazon. One was damaged and couldn't be used so I searched for replacements and looked at Jameco. Their site yielded pages of replacements and alternatives. Between the selection and the descriptions, I was able to what I was looking for a a few things I didn't know I needed. Kind of like browsing at Fry's. Yes, they have minimum quantity purchases for many items. Yes, your browsing is going to be mostly online. When I went to pick up my items, the display area was basically the lobby. The person at the desk could answer some questions and "a guy in the back" could provide more detail. This is what it takes to maintain a physical retail presence for many specialty shops these days. I learned of Anchor from someone else, and I'll visit that store one day. But it's twice as far from me as Jameco, and Jameco delivered what I needed.

John (Owner) reached out to me and explained in detail about the issue they have been facing since…read morethe fire damage. The shop is in a very bad shape. I got my speakers back and he also returned the $150 initial diagnosis fee. Thanks John for running this business with high morals and integrity. I hope the store gets back in shape soon.

Since Yelp does ot allow users to "hate" reviews, I will respond to some of the idiotic reviews…read morehere. Yes there is a charge to look at any pice f equipment. This requires a lot of work, and this is ot a non-profit shop. I brought in several old Mcintosh vintage pieces. They needed a lot of work. One ended up costing a lot more to repair than what was estimated. They stuck to the estimate and asked if I would not mind at least paying for the additional parts needed. They basically lost money restoring an MP1-4 (look it up it is rare). they did it as a labor of love. They told me few were made and only a couple had ever come through the shop. They restored a pre-amp, tuner and power amp as well as the MP1. John explained what could and should not be done to bring these back to pristine condition. This is an honest good shop with techs who love working on vintage gear. I have to check if they are back up and running after the fire. I hope so!

Twenty months later, the battery they put in my Pixel 6A is still doing fine. I was having trouble…read moreplugging in the charging cable, so I brought it back. They cleaned the dirt and pocket lint out of the USB-C port (they have a microscope, so they got all of it), and didn't even charge me. Definitely my go-to place for phone repair.

I depend on my computer for work. It is a Dell laptop. Working from home and my computer would…read morenot open at all. I admit to a bit of panic, but Jefe at Techloop in Menlo Park was my rescue. Jefe was welcoming, had deep expertise, and within five minutes had resolved the issue. He went above and beyond by spending more time with me, explaining how I could avoid this problem in future. I am beyond grateful to Jefe and Techloop for this amazing resource. 10 stars!

I requested a quote to install three TVs and provided a clear, written scope room by room, with…read morephotos. All communication was in writing only. There was no phone call and no additional scope discussed beyond what was explicitly outlined. The scope also specified the exact equipment to be used: two manufacturer-included mounts and one standard off-the-shelf mount already owned and being used in another room. No custom mounting or fabrication was requested. To be clear, all major electrical work had already been completed by a licensed electrician prior to this visit, including an in-wall media box and power where applicable. The written scope did not include infrastructure planning, signal design, or custom fabrication. The work requested was limited to: Mounting three TVs In-wall cable concealment on two TVs using existing wall paths/media boxes One new in-wall outlet (clearly called out and requested to be included in the quote) No drywall repair, no structural work, no permitting Despite this clearly defined written scope, the estimate was later characterized as covering "custom mounting," "infrastructure planning," and other items that were not part of the work requested and were never discussed. The quote came in at roughly 10× higher than multiple other licensed and insured installers for the same scope. The public response provided appeared to be boilerplate and did not address the specific written scope. It even referenced "[X] years of experience" without a number filled in, which suggested the response was copied without reviewing the details of this project. Before deciding, I verified licensing through the California Contractors State License Board (CSLB) using the business name listed on their website. The CSLB records show the associated contractor licenses as expired, with a status stating the license is "expired and not able to contract at this time." Screenshots are included. For additional context, California limits unlicensed or handyman work to projects of $1,000 or less. Being quoted $5,000 for this scope made the pricing and justification even more difficult to reconcile. Experience and tools matter, but pricing and representations should align with the actual written scope of work and current licensing status. Attention to details matter as well, not clearly understanding the SOW, rushing quotes, and replies. Replying without understanding the issues. I will not being doing business with Basil as trust is important. I recommend getting multiple quotes, keeping scope in writing, and independently verifying license status before proceeding.

Basil and his son Jay came and installed my 75 inch TV. They were prompt, kind... Clean and…read moreproficient. I couldn't have asked for better service, it was exactly as I expected... No wires no muss ,no fuss. I highly recommend this family owned company.

My monitor recently displayed an ominous "no HDMI" message, blocking me from using or even seeing…read moremy system. Even the HDMI message disappeared after I checked and double-checked all my cables and connections. I took my desktop tower to Central Computers, not knowing whether the monitor, the cables or the computer were at fault. Pedro quickly determined that the computer was fine -- it was NVIDIA trying (with no warning) to update a driver that brought my system to a halt. He and Stirling monitored the update, then NVIDIA started a second one, which seemed stuck. Stirling downloaded the update directly from NVIDIA and finally got the job done. The wait (about 2 hours) was well worth it to regain my sanity. Pedro and Stirling were very kind, explaining everything and chatting with me when I wasn't browsing the aisles. This is now my go-to place for computer help.

Came into central computers today for a desktop issue and Pedro was great. He was able to assess…read morethe problem and found the root cause. After a part replacment, he tested to make sure everything was still good to go. We chatted about possible upgrades, which he educated me on, but did not push for me to buy anything. Will definitely return for any computer issues in the future.

fix two of my computers when best buy and all the other geegs refused. he is the best computer…read moreengineer in the whole of the bay area. i will alway go here before anywhere else.

The business owner here is a compulsive liar that repeatedly insulted my intelligence with his…read moreexcuses. He is NOT trustworthy. I went in on Saturday for a "24 hour fix", that took til Wednesday. You've been warned.

I had a wonderful experience at Target Redwood City. The employee Xander at the checkout was very…read morehelpful when I was struggling to figure out the pin pad. Carter

I visited Target to make a return and had a disappointing experience at Guest Services…read more As I entered the store, I turned the corner with my items in my arms and saw that no one was waiting in line. Two associates at the counter saw me approaching but continued their conversation with each other. When I reached the counter, I opened my Target app and displayed the Wallet barcode for my return. One associate looked at me and sarcastically asked, "What's this for?" I replied, "For my return." She completed the transaction, but immediately began talking to the other associate, saying, "People just put their phone up and don't know what they want--pickup, return, purchase?" I was standing right there and felt she was criticizing me in front of both employees. The comment was unnecessary, unprofessional, and made me feel embarrassed as a customer. I had done nothing more than present the barcode required for my return. What upset me most was the lack of courtesy and respect. Rather than feeling helped, I felt mocked. I believe customers deserve to be treated professionally, especially when they are standing at the counter within earshot of the conversation. I left the store feeling disappointed and would have appreciated a sincere apology for the associate's behavior.

I spilled tea on my MacBook Pro and it wouldn't power on afterward. The Apple Store couldn't do…read moreanything in-store and quoted me close to $2k to ship it out for a logic board replacement, which would have taken a week or more, and I would have lost all my files. I brought it to TecnoUNO instead and Dario had it diagnosed and fixed in just a few hours, and recovered all my files. He walked me through what had happened, explained exactly what he was doing to fix it, and answered every question I had without rushing it. Dario saved me a lot of money and a lot of stress. Highly recommend!!

I recently found this business on Yelp, and I'm very happy with my choice. My computer got a virus,…read moreand I had extremely important information on it -- all my business files and financial documents. I was very afraid to bring it to someone I didn't know. But from the first minutes of meeting Dario, I felt safe and confident that I could trust him. After a quick assessment, he provided a detailed explanation of the issues with my computer. The next day, everything was fixed at a very reasonable price. I called him several times afterward to verify some information, and Dario answered right away each time. I am very satisfied with the service and highly recommend him.

Felipe helped me fix a stuck disc tray on an original Xbox system. I waited a few weeks to write…read morethe review to ensure that it's still working and the fix was reliable. He quoted me a great price, charged me even lower, and returned the console in a day! Would recommend!

TV backlight went out. Contacted a few places and Felipe was definitely the best deal. He provided…read moredoor to door service too, which was convenient. He also sent me regular status updates with photos of the progress. Really appreciate the professionalism and service. Thanks!