I requested a quote to install three TVs and provided a clear, written scope room by room, with photos. All communication was in writing only. There was no phone call and no additional scope discussed beyond what was explicitly outlined. The scope also specified the exact equipment to be used: two manufacturer-included mounts and one standard off-the-shelf mount already owned and being used in another room. No custom mounting or fabrication was requested. To be clear, all major electrical work had already been completed by a licensed electrician prior to this visit, including an in-wall media box and power where applicable. The written scope did not include infrastructure planning, signal design, or custom fabrication. The work requested was limited to: Mounting three TVs In-wall cable concealment on two TVs using existing wall paths/media boxes One new in-wall outlet (clearly called out and requested to be included in the quote) No drywall repair, no structural work, no permitting Despite this clearly defined written scope, the estimate was later characterized as covering "custom mounting," "infrastructure planning," and other items that were not part of the work requested and were never discussed. The quote came in at roughly 10× higher than multiple other licensed and insured installers for the same scope. The public response provided appeared to be boilerplate and did not address the specific written scope. It even referenced "[X] years of experience" without a number filled in, which suggested the response was copied without reviewing the details of this project. Before deciding, I verified licensing through the California Contractors State License Board (CSLB) using the business name listed on their website. The CSLB records show the associated contractor licenses as expired, with a status stating the license is "expired and not able to contract at this time." Screenshots are included. For additional context, California limits unlicensed or handyman work to projects of $1,000 or less. Being quoted $5,000 for this scope made the pricing and justification even more difficult to reconcile. Experience and tools matter, but pricing and representations should align with the actual written scope of work and current licensing status. Attention to details matter as well, not clearly understanding the SOW, rushing quotes, and replies. Replying without understanding the issues. I will not being doing business with Basil as trust is important. I recommend getting multiple quotes, keeping scope in writing, and independently verifying license status before proceeding. read more

Ace Technologies - Expired Lic? - Security Systems Near Me - Redwood City, California

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Basil and his son Jay came and installed my 75 inch TV. They were prompt, kind... Clean and proficient. I couldn't have asked for better service, it was exactly as I expected... No wires no muss ,no fuss. I highly recommend this family owned company. read more

Basil is fantastic to work with, very responsive and good communications. We had a cabling issue that he was able to troubleshoot and resolve right away. Great service! read more

Basil did a great job advising and installing our new sound system to upgrade what was already in place. Even after the initial installation, Basil continued and is still currently available should I have any issues. He's friendly, reliable and I'd certainly hire him again for any other A/V needs that may arise in our future. Just updating this based on a recent issue. I finally had a problem that required a Sunday text to Basil. My A/V universal remote had stopped working only a few months after buying it. Basil reached out to the vendor and was able to approve me for a new remote. For context, the remote in question is highly sophisticated and needs back end programming with a laptop to have it control everything. $1500 price tag. Basil went above and beyond to help me out with the fix. He's a stand up guy. There aren't enough people like Basil in the world today. read more

Had a great experience working with Basil on TV and sound system installation. My husband and I were having a difficult time agreeing on the direction to go with redesigning our living room and making sure his desire for a home theater experience was accomplished. We are so thankful to have found Basil. He helped select the TV and audio equipment. We took his advice and he installed in ceiling speakers to achieve the surround sound my husband dreamed of. He was also very helpful in reviewing and advising on the on built-in media cabinet I was designing with California Closets. He made sure we had proper cabinet depth and cut outs to accommodate the AV equipment. Our project with Basil wrapped a few months ago and we couldn't be more pleased with how it turned out. We found him easy to work with, reliable and very responsive to all our questions and concerns. We look forward to working with Basil again. read more

Just finished having Basil (owner of Ace Technologies) do a long-overdue upgrade of our home entertainment system. We found Basil to be professional, knowledgeable, reliable, honest, and also an overall fun guy to work with! Basil makes himself available for any post-installation questions or issues that may arise. I would not hesitate to recommend Ace Technologies to any of my friends, relatives or acquaintances seeking a new or upgrade to their home entertainment system. read more

Basil did a great job designing and installing all our new audio! We needed a new tuner and a subwoofer for our new living room TV and surround sound. He also ordered and installed a sound bar for our bedroom TV and wireless speakers for each of our downstairs rooms and outdoor speakers too. His prices are really reasonable and when confronted with a problem with someone else's work, he figures it out and fixes it! We couldn't be happier! read more

Basil was really communicative and helpful as we figured out what was needed for an in-office monitor/video conferencing setup! The price was very reasonable and he worked with us to get everything we needed and schedule installation at a time that worked for us. Highly recommend! read more

Basil did a great job on my AV project. He showed up on time, wore a mask, assessed my needs, created an organized and accurate bid and completed the job to my 100% satisfaction. He took a huge mess of wires in an overheated cabinet and got it all cleaned up and installed a fan into the cabinet (his great idea). He was thorough and professional. He also ran speaker wire for me. read more

Super friendly, very informative, took his time on the phone to discuss my options......... You can tell he takes care of his clients! Can't ask for much more then that. read more

Thank you, Basil!   Basil responded quickly and kept to all his scheduled visits to our site.  We used him to install a wireless PA system and he walked us through the entire process.  He was transparent, honest, professional, easy to talk to and thorough.  This guy is a gem!  Give him a call!! read more

Basil was great and on time and did not dissapoint. He was very professional with work and his work was immmaculate

Basil installed new cat6 & coax wires in my home. We were pleased with his work and his ability to troubleshoot unforeseen obstacles. He's a morning person and he showed up on time for our first appointment. He knew his partner was not a morning person and warned me a few days in advance that the schedule might change. His consideration for my time was appreciated. They also cleaned up afterwards and did a thorough test before leaving. We will be recommending Ace Technologies for home & business, A/V & Ethernet needs. read more

Basil and his team are highly recommended. We did a large commercial a/v and surveillance systems installation. Basil presented a competitive proposal and did exceptional work in our luxury private membership property. Thank you! read more

Basil at Ace Technologies has taken the worry out of our relocation. Moving into a new area that you are not familiar with is a little unsettling. We called and had Basil come out and evaluate or building. I had him give us a quote and some different camera recommendations to handle our night vision issues for possible break ins. I must say, I do all my homework and checked his pricing against even internet pricing and Basil beat it hands down. So we had him in with his crew and in a matter of a few hours, our entire shop was covered from every angle and we even watch the feed from our Iphones. Basil's team was amazing through the whole process, would hire again and again. read more

I had a great experience with Basil, who did an excellent job helping me to figure out the home audio and surveillance system that had previously been set up in our newly purchased home. He was very conscious of my time and budget, and extremely professional. read more

Basil and his crew were very professional and reliable. I've used his services twice now, our first experience was the complete buildout on my restaurant. He designed and installed all phone lines, cameras, tv's, POS system and sound system. We were so impressed I hired him to design and install a new system at my printing company. Price and installation were very important to my wife and I in making our decision, Basil has a very similar philosophy in customer service, .... always answers our questions if we need assistance. I would highly recommend Ace Technologies. Basil doesn't know it yet but he's got another project coming in early 2017 :) read more

The Ace Technologies team was incredibly professional, punctual and reliable. They installed all my CAT 5 cabling, video cameras, video/audio wiring and equipment at my new restaurant in Cupertino. He was informative and patient when going through all the systems and applications. I will definitely use Ace Technologies in the future and would recommend him for both commercial and residential installations. read more

Basil operates his business in a highly professional manner. His approach is to leverage cutting edge technology but keep the structure simple and very user friendly. He listens to the customers needs and provide flexible options to achieve the customer goals. He works fast and is fun and easy to work with, while remaining cost conscious and cost effective. I highly recommend working with him and look forward to my next project with him and his team. read more

Basil and his team were great to work with! They were on time and budget which is HUGE when you are working on a project. Basil had great recommendations and took care of everything so I could focus on the business. They took care of all of my AV needs and were very professional. read more

These guys at Ace Technologies are really reliable and did the job right. I couldn't be more happy with their professionalism and attention to detail. Their installation of cameras, TV's, audio equipment and CAT 5 wiring for my POS system was done on time and on budget. Basil really came through for me and will definitely by using him on my next project. read more