I called in to see if they had item in stock I needed and Rebecca was very king and helpful and…read morelistened entirely to my needs and got me the much needed answer

Let me just say, this isn't about the store in Tucson, it's about the company , and online orders…read more 511 Tactical has always had great products, but lately, as others are doing, their customer service and products have taken a backseat. After waiting three weeks for a product, and numerous emails, today I find out they didn't have what I ordered, whaaaa?? So I finally called their customer service number, 15 minutes later, someone by the name of Jason gives me this news. Now, he claims the money was refunded on 12/22, but I have not seen it yet, so he said he would process it again. That only tells me they didn't do it, and they never bothered to inform me, just bad , bad customer service, don't order anything online from them.

I just stopped in to use a gift card and my $5 welcome gift. Once again I was impressed with the…read moreservice. Tabatha greeted me and helped me find the items I was looking for and answered all of my questions. I love the items I purchased and love love the service! I will be back!

Overcrowded, understaffed, long checkout lines, and no employee masking. I won't be back.read more

The staff were there only in physical form. Hardly any acknowledgement of customers while their…read morepointless unpleasant conversation continued on. The shoes are priced well within acceptable standards for those style of shoes.

This is a Skechers Factory Outlet…read more Lots of inventory. Lots of sales going on. Clean and organized sales floor. Very attentive customer service. Lots of free parking. Win all around.

Can't ask for much more in a Western wear store. I went in needing a full outfit: head-to-toe…read morecowboy. I have never worn boots, or a big buckle, or a hat, or anything, but I was greeted cheerfully, and within an hour, I had everything I needed to look the part. The staff was warm and helpful. I probably will never have another occasion to shop here, but you can bet I would.

Every time we come to shop at this location it is always an issue with customer service. We need…read morehelp finding a boot size or hat size and no one helps. No one greets when we enter and when we ask for help they do the bare minimum to make sure we find what we are looking for. They never say anything either when they see us in the store for a long period of time and see us walk out empty handed even when we have asked for assistance.

We're in town for work and decided to stop by. This store has a great variety compared to any store…read moreback home. Chris and Carlos C. took care of us and service was on point. They had solid prices so you definitely get value. I'll be back for sure whenever we come back to Arizona.

Astonishing customer service. Super friendly ,very thoughtful THE WHOLE STAFF! Manager Andres went…read moreabove and beyond! Very thankful! Didn't have the shoes I was looking for but was able to get me some other options out and left more than happy!

We walked into the store wanting to look for a cowboy Hat. I don't wear a cowboy hat so this is all…read morenew to me. Ben was at the hat department and took very good care of me. I asked many questions and he answered them straight away. He showed me a few different types and price ranges. We ended up buying the hat and the main reason is because of Ben! Will we go back? Probably so. Thanks again Ben!

This is the place that we always stop in when we need boots and we stern wear. Great prices with a…read moregood selection and sizes . People working there are helpful plus will give you your space when needed.

I live in the Midwest and spend some time during the Winter in Tucson. My husband and I usually…read morebuy 1-2 pairs of shoes/sandals from Alan's when we are in Tucson and receive great service! Recently I needed to replace a pair of New Balance shoes and called Alan's. I spoke to Hanna at the location in Oracle, and she told me the style I was looking for was being replaced by a new style in 2027. She arranged for the last pair in my size and preferred color to be shipped to me from another Sole Provisions store called Rudolf's in Sioux City, IA. What a treat to receive such great service from both locations!

Zero customer support- Ive been a loyal customer- but now that they are corporate- things are not…read moregood. Nice to be able to try on shoes, but I will never buy from the store again- they do not have ability to help with defect, returns etc.... like deer in headlights when I ask for help- they say "Call the Corporate Customer service number... LOL - leave a message.... nope- I will not purchase from a company like this again.

We were out of town and my husband needed some shirts. We found DXL with ease and went to shop…read more The staff was helpful and friendly. The cashier was very efficient and checked all the sizes ( one was wrong) and we corrected the issue. If she didn't do her job so good we would have had to go back and exchange the size. She sure did save us a trip.

Just had a far less than stellar experience. Came in looking for a jacket for an event in 2 days…read more Checked my email first and saw a bunch of discount pricing - except EVERYTHING I looked at was full pop. So I found a nice jacket and opted for a pair of slacks to match. Funny thing, when I asked for suggestions the clerk brought me a plaid pattern, completely different from the plaid in the jacket. I had to ask if this was a new style or something. He agreed it may be too busy. I picked out a black dress shirt, for nearly $100 -of course no sale price! Ok, so the ensemble looked pretty good. At the register I asked for some kind of discount, you know military? Senior? Good looking guy? Nothing. As he is putting my slacks on the hanger, he obviously didn't care, I called him out that he was hanging them with the crease about an inch off center. Just sloppy for a store of this caliber. My purchases have been treated at a discounting box store. Then came my shirt - the trigger for this review. Having been folded and pinned, it was very wrinkled. I asked if there was a pressing service - I was ignored. Then, I was looking closer at the shirt and saw something was on it. I scratched it to no avail. I asked for a discount- after consulting with the other clerk (manager) , I was told I had 2 options (ROFL). First, the could order one for me with a $15 charge but no guarantee I'd get it in 2 days. My second option was to but it and he was pretty sure it would come out in the wash. Full price, of course. So now my motivation for never shopping there again is to get back on my diet!