We walked into the store wanting to look for a cowboy Hat. I don't wear a cowboy hat so this is all new to me. Ben was at the hat department and took very good care of me. I asked many questions and he answered them straight away. He showed me a few different types and price ranges. We ended up buying the hat and the main reason is because of Ben! Will we go back? Probably so. Thanks again Ben! read more

My friend purchased a pair of boots. Within a month the sole of each boots began to separate. Causing a safery hazard. He took them in for repair. After a a week and a half, he checked on the progress. Only to be told, they didn't have enough glue to repair them. He asked for the boots back. We are extremely disappointed in the poor customer service and unprofessionalisim. Nevermind the poor workmanship on the boots. We will never purchase an item from here again. Definitely not worth the price. read more

This is the place that we always stop in when we need boots and we stern wear. Great prices with a good selection and sizes . People working there are helpful plus will give you your space when needed. read more

Cowtown Boots - Boots - Shoe Stores Near Me - Tucson, Arizona

Very nice people and business, I bought my old cowboy hat to see if I could get it fixed up a little, maybe re-steamed or something to bring it back from the dead, it was really bad shape. But within 15 minutes a sweet lady restored it to look brand new, and she didn't even charge me...WONDERFUL PLACE, I highly recommend this business. read more

Cowtown Boots - My old Cowboy hat for 1993, Bring it back from the dead, it was really bad shape.. - Shoe Stores Near Me - Tucson, Arizona

Amazing experience I was helped by Chris and she is wonderful. Definitely one of the best shopping experiences I've had in a long time! She is very helpful very informative and very honest which is unheard of these days. A Truly amazing and patient person you are I thank you so so much, Chris you are awesome! read more

Cowtown Boots - Shoe Stores Near Me - Tucson, Arizona

From freeway it looks like nothing. Wasn't even sue if store was open. It is massive in there. So many boots and attire. We scored there. Very nice people that work there. read more

I have to give a 1 star because I can't give 0 stars. Ordered my son some boots from here for Easter. Placed order 4-16 and paid for 2 day shipping. Had to call to get the tracking info. Tracking number at UPS said label was created but they didn't have the boots. Called cowtown boots on 4-18 and was told the boots were shipped on 4-17. Update 4-21 checked tracking on ups websites says they do not have the package. Call cowtown boots For a refund. Will update if I receive refund. P.S dude on the phone is a prick. read more

Cowtown Boots - Shoe Stores Near Me - Tucson, Arizona

Friendly staff. Wide selection of items. Difficult to find temporarily because of the malignant constriction, but worth the effort.

The employees were so friendly and helpful and offered to help us out with finding our stuff .They had a very exceptional selection And good pricing. read more

Huge selection, reasonably priced and very nice staff. The sales woman saw me struggling to help my father who suffers from dementia. She stepped in without being abrupt and quickly got my dad on the right track. She made his day. I wish I had gotten her name. read more

This is the second year in a row that my family (of four) and I shop at Cowtown boots. Great deals, friendly helpful staff and tons of options. read more

Cowtown Boots - Wife and kids wearing their boots purchased at Cowtown Boots. - Shoe Stores Near Me - Tucson, Arizona

7 years going there starting 2016. Giant change inside less product dim lighting, staff is no longer friendly like they used to be. Very cold gives you the feeling get what you want shut up and get out. And no don't look around. read more

The time i went in there everybody was super friendly and I asked for a size 12 m boots they showed me right to them they were high quality and lasted forever thank you cowtown read more

Great selection, military discount. After arriving into town, we needed to get my infant son a new outfit and they had exactly what we wanted in stock. read more

Very helpful will definitely be returning. They have military discount and not rushed at all.

Kinda outta the way location but large selection and good prices. While other Yelpers have described poor service, I had a friendly salesperson ask right away if I wanted any assistance. Recommended. read more

The workers here were not helpful and very rude. They weren't willing to help with anything, and seemed bothered if I even asked. I will not return. Purchase your boots elsewhere. Boot Barn isn't too far from this place, and has extremely kind workers who are always willing to help you out with whatever you may need and has a large variety of boots and clothes at way better prices. read more

I grew up working in a western store in Southeastern Missouri, and Cowtown Boots is a great local place to get western boots, hats, belts, shirts & jeans. I enjoyed the staff giving me some space to wander around without the constant hassle I get at other stores. They stayed available but not pushy. Although ya didn't make a purchase the Sunday afternoon I was there, I fully plan to return and get a new pair of boots and maybe a belt too. read more

I saw this store from the frontage road and decided to turn into the store on 8/2/2019, to browse for boots. One of the worst experiences at a store that I've ever had! Upon my arrival, I saw 4 women employees standing at the front of the store talking. I went into find a ladies pair of boots. One lady told me about sizes, which didn't make any sense to me, since I have never bought a pair of western boots before. Another woman approached me while I was attempting to try on boots and made rude comments towards me regarding, "I wouldn't want you to blow a gasket or vein trying on boots, as well as other negative comments about my age and my medical status. I think she thought she was funny. I didn't laugh! I am currently struggling with stage 4 cancer and I'm losing the battle. All I wanted to do was receive courteous help and get a pair of boots that would fit. I've never been so embarrassed or humiliated in my life! I would never recommend this business to anyone. Being poked at because of age or medical issues is against the law and extremely hurtful! This staff should be educated on how to help people chose sizes, including actually walking around with the customer and picking out different boots for them to try on and how to be courteous towards potential buyers! They seemed to have a lot of time to stand around in the front of the store to talk. read more

If I could give this establishment a lower score I would. We visited Sunday my husband was shopping for a new straw hat and shirts. As soon as we walked in the cashier attendant stared at us head to toe and to keep it in a few words. My husband and I experienced a "Pretty Woman" Moment. The gal there was so rude and so prejudice she reeked. Blond hair wore it in a braid. BIG mistake. Big. Huge! I will never spend a dime there! Owner you will not stay in business very much longer with employees like her. read more

I like to ride English when I can and their selection is a little limited (in person) when it comes to English gear. On the Western front, though, they've got it all read more

The ladies in this store were AWESOME!!!! Greeted us when we came, asked if they could us, helped us, and were super friendly and funny. I will only take my boot business here from now on. Thanks ladies. read more

Stopped in here on our way to the ranch down the street. A friend and I both needed new riding boots and they had a lot of selection with reasonable pricing as well. The staff were a hot and helpful even though we didnt need much. read more

Decent selection of boots and apparel. However, I was in there looking and trying on boots for about 30-45 min (as the ONLY customer in the store) and wasn't acknowledged ONCE by any of the 3 employees working at the time to ask if I needed any assistance or had any questions. So I decided not to make a purchase. Very poor customer service in my opinion and won't be returning. read more

You guys, I wanted to love this place. I planned to spend a chunk of change on really nice boots, but even though I was the ONLY customer in there for the majority of the time (at like 4pm on a Tuesday), I was ignored and then treated pretty badly. I don't know if it's because I dress sort of "alternative rock" and not authentically country and western, but I was not made to feel welcome. I was sort of talked down to when I asked the woman working questions about boot sizing. When I told her I needed a smaller size because the boot she gave me was the wrong size, she suggested I "double sock" it--but the boot was clearly at least one entire size too big for me. There was another (older) female customer shopping and she actually asked me questions because none of the employees seemed to want to assist. To make matters worse, when I was done, the cashier asked me if I found what I was looking for and when I said, "No, I didn't actually.." she said "Oh." and wouldn't say anything else! Most people might have asked what it was they could have helped me with, but not at grumpy Cowtown. Don't see myself going back anytime soon. Really would have loved to have spent money here. :( read more

This place is actually pretty cool!! My friend ALL THE WAY IN HAWAII recommended this place to me. They do not have a big selection of boots for Yankee gals like me but it's okay I totally loved their clothes and jewelry. If you are a fan of country outfitter then have no fear they have a lot of the same clothes and jewelry that the website has. But the cool thing is that it's cheaper!!! To be completely honest I wish I could have gotten more stuff here but it was the beginning of my trip and I was waiting for other stores. The prices for the clothes and jewelry are cheaper than most but their boots are not cheaper. I was still happy with all of my purchases, I was able to get my husband's Christmas presents here!!! No I will not tell you what they are because my husband is a yelper and he might read this review! Anyways, if you are looking for clothes or jewelry come here. If your looking for boots I would suggest driving down to Mesa and going to shelplers! read more

We just wanted to celebrate the owners of CowTown Boots Tucson for their generous support towards our local charity fundraiser "Derby Day the Peoples Way". This year they donated a tremendous raffle item that helped us raise over $7000 toward the Tucson Musicians Museum. We are grateful and encourage folks to visit this local establishment and support generous businesses that get involved like this one! read more

Been to the location on I-17 a couple of times and the staff wasn't very friendly, treated me like an unwecomed guest.

Super knowledgeable staff and very polite. Awesome selection of boots and good prices! I've been wearing cowboy boots all of my life and still learned some things here. read more

Great place even though I am not country in any way. Came here with my family to buy boots for my sister in law's wedding. The older gentleman was very kind and helped us find shoes for me and the kids. He was slightly patronizing when he corrected me advising that I was looking for boots not shoes as I incorrectly indicated. I'm also pretty sure he located the most expensive boots, for me. Bit I'm not sure as I'm a super, novis at cowboy boots. Very kind cashier and the place is nice. Will definitely go back for the. Blinged out flip flops. Slightly threw me off when I walked in to see them all carrying guns. Should have known better than to be surprised. I'm all for guns just not used to seeing Them as so many places don't allow you to carry. read more

Very spacious and lots of selection. Also good prices. I would've given it five stars except that I received no help from any employees until I arrived at the cash register. Everyone was very polite at the cash register, though. read more

They have a verity of boots to choose from it was my first time buying boots and they where very helpful In helping me find my size . I would recommend them . read more

Went in to buy my first pair of cowboy boots and the sales woman was extremely helpful with advice on what type to buy and how they should fit. I was greeted when I walked in with a friendly smile and offered help. The newly remodeled store looks great and I will definitely be back to get some more goods! read more

We needed boots for everyone for a wedding and did not want to spend a lot of money since we were already flying away and staying in a hotel and required to bring a gift, etc. Anyways, the boots needed to be attractive and good-looking for the special day and we needed four pairs. We pleased everybody in our party with new boots, some fancy, some not so much, but all perfect for a Texas style celebration!! In addition, we saved a lot of money coming here and only wish we had stopped here fist instead of last after visiting several other boot stores that were very disappointing in selection and over priced for the quality. This is the right place to shop for your next pair of boots. read more

After having a bad experience at another local boot store, my daughter suggested going to Cowtown Boots. We all enjoyed our visit to this store! What a great selection and I found exactly what I was looking for, red snakeskin cowgirl boots for a great price! The ladies there were more than helpful, and the selection was outstanding! I would recommend this store to anyone. Thanks Cowtown! read more

Cowtown Boots - Love these boots! Great fit and color! - Shoe Stores Near Me - Tucson, Arizona

This place is kinda hard to get to being on the freeway access and all, but it is worth the effort. Kinda old school place but they have are very nice selection of boots. Even "Faux" Cowboys like myself like it. read more

This store has a great selection of boots and jeans. The store is clean and well maintained. Employees are great and enjoy there job. Best place to go and we live out of state, always go when in town. read more

I just returned my purchase jacket and the lady was nice told me to get what I wanted and I got a jacket that was more expensive and it was just fine I'm glad I found a place that was close to me for western wear thanks ladies read more

Our first visit to Cowtown for a pair of riding boots for my daughter. Newly renovated store with excellent selection and prices! I want to kick myself for paying more for boots all these years. We found my daughter's favorite brand easily, Ariat, with beautiful stitching and the sales people were incredibly helpful and knowledgeable. read more

I went in here for the first time last week to buy a 2 year old boots for her birthday. Of course I guessed the wrong size and I had to go back to exchange them. The three ladies in the store were absolutely no help and treated me as if I were stupid. Being that I was the only customer in the store (both times) you would think they would be more helpful but no. They seemed bothered by me even being in the store and even more upset by the fact they actually had to "work" by ringing up my item and taking my money. I can promise you I won't be back. read more