I live in the Midwest and spend some time during the Winter in Tucson. My husband and I usually buy 1-2 pairs of shoes/sandals from Alan's when we are in Tucson and receive great service! Recently I needed to replace a pair of New Balance shoes and called Alan's. I spoke to Hanna at the location in Oracle, and she told me the style I was looking for was being replaced by a new style in 2027. She arranged for the last pair in my size and preferred color to be shipped to me from another Sole Provisions store called Rudolf's in Sioux City, IA. What a treat to receive such great service from both locations! read more

Zero customer support- Ive been a loyal customer- but now that they are corporate- things are not good. Nice to be able to try on shoes, but I will never buy from the store again- they do not have ability to help with defect, returns etc.... like deer in headlights when I ask for help- they say "Call the Corporate Customer service number... LOL - leave a message.... nope- I will not purchase from a company like this again. read more

I can't tell you how amazing this shoe store was. The staff went above and beyond in helping me. They carry all the latest styles at reasonable prices. If you have any kind of foot problems or issues. This is the store for you. There are also accessories to browse at. There is also a small clearance area in the back. My sister ended up buying two pairs of shoes and I got a purse. read more

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They always have my size 10 EE which is not always the case at most other stores. The staff is very helpful.

Alan's is a throwback shoe store for sure. Its big, like stores in the 80s. We were looking for Brooks and they had plenty, plus alot of other high end brands like Nike, Mephisto, Hoka, and New Balance. We arrived at 530, and they closed at six. We were engaged quickly by a couple of people on the team. My wife has a unique shoe fit so the knowledgeable manager got involved to help out. Although she was unable to buy, we found the customer service exemplary, the sales floor very clean, and the staff very engaged. Kudos all around. read more

Alan's Shoes - Shoe Stores Near Me - Tucson, Arizona

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I was very disappointed in the service I got at this Alan's Shoes store. I waited for a long time for someone to come to the men's shoes section. I finally got sick of waiting and went to the front counter and convinced a store employee to help me. I bought a pair of shoes and left. The next day I wore these shoes and found out that one shoe was too small in the upper-left hand toe area. The shoe rubbed against two toes and took off all the skin. I called Alan's and asked if I could exchange the shoes for another pair. (I had done this once before with no problem). This time around Alan's refused to guarantee that I could exchange the shoes, despite the fact that they had done so before. I will NEVER go to Alan's again. read more

Not great service. Was hoping to find new Naot shoes but they didn't have any in stock.

This was suck a great experience for my son and I. The service was wonderful. I'm so satisfied with my experience. I found are new shoes spot. They also have a rewards program. read more

Alan's Shoes - Brooks Ghost shoes size 12 - Shoe Stores Near Me - Tucson, Arizona

They were very helpful in getting the right size and style I needed. We are taking our granddaughter there to get a proper fit.

I ordered a pair of Finn Comfort shoes from Amazon; super pricy but I have horrid feet! However, a mixup occurred and I was sent two shoes of different sizes. When preparing to send them back, I noted that the third-party vendor was Alan's Shoes in Tucson, so I called their flagship store to see if a direct exchange was possible. Having to send the shoes back and then being able to get a reshipment through Amazon was chancy. I spoke to Joey at Alan's who said he'd check and call me back in the morning, as it was almost closing time. First thing Wednesday morning, Joey called and said no problem, come on down as they would make the exchange. So that's what I did. Although Oracle and Rudasill are on the other side of the world from the far northeast side, it was so worth it. I was greeted by the store manager who said he had the shoes waiting for me in his office. Time saved, shipping eliminated, and a guarantee of getting what I wanted. Alan's made this customer very happy. read more

Five star experience. This place has all the lines of stylish comfort shoes for men and women and the staff is very helpful and nice. Highly recommend checking it out if you need new shoes that don't hurt your feet! Fantastic shop! read more

After going to some of the big department stores, looking for comfortable shoes I decided to try a small mom and pop shoe store. I had heard good reports about the store so I decided to go in and explain my situation with finding a comfortable pair of shoes. The young man who waited on me knew exactly how to help me. I found the perfect pair of shoes, and since they were on sale, I bought three pair in different colors. They will be my go to shoe store from here on! read more

I was assisted by Chris M. today and I have to say I would love to see thousands of Chris's throughout Tucson! I have never had better personal service anywhere in Tucson. Tucson has lost it's ability to offer even mediocre service anywhere you go, but Chris, you sir are outstanding. Tucson businesses should send there people to watch you and learn! Thank you read more

The customer service is terrible here. When I asked what colors the model's shoe came in the salesman got super defensive and told me that he didn't have all the colors memorized. I asked him a few more questions about the shoes and he kept getting more and more upset. I asked him why he was getting defensive and he told me that customers keep "asking him the same questions all the time". Are you kidding? I think this person is in the wrong line of work if product questions upset him. I have been buying shoes from Alan's for years and the level of customer has been, admittedly, pretty spotty. However, I know what I want so I can just walk in and get what I need without too much fuss and overlook the lousy attitudes. I'm not going to analyze it, but the employees do not seem happy to be there. After dealing with this particular salesman, I am going to start ordering online from now on. I try to make my purchases local to support the Tucson economy, but I am not going to support a company that allows its employees to be aggressively rude to their customers. read more

Today I visited Alan's Shoes on Oracle. As soon as entering the store, Sarah... one of the employees... approached me and offered to assist. During my time there, selecting a variety of possible shoe choices, Sarah was attentive and incredibly knowledgeable about shoe brands and my personal walking/comfort needs. I was impressed with the service Sarah provided... and I was appreciative that Alan's Shoes is supporting our community during this holiday season. read more

NICE SHOE STORE Shoes are not priced cheaply; however, they have a nice selection in Brooks. I was assisted by the salesperson that was attentive and efficient! Love the shoes read more

Wanted to leave a review last October but I forgot. There was a guy there who helped my bf and I search for clogs and he was amazing !! He even gave us a discount AND snacks and soda. I wish I remembered his name Literally insane service for a shoe store ! read more

We took our 91 year old mother in to buy shoes. She tried on a dozen or more pairs and in the end decided she didn't want to buy any shoes. The lady that waited on us was super helpful and very gracious when mother decided she decided she didn't want any shoes after all, even though we found several styles that fit her. read more

Salesman was very helpful in finding the shoes that I know I want it. Can you help me find the right inserts that were very comfortable for my feet I have always worn new balance tennis shoes read more

I bought a pair of Hoka running shoes from this store. I normally wear a size 46 but this size was not in stock. The salesman convinced me that size 45 would actually be the correct fit. The shoes proved to be too tight but when I tried to return them I was turned down because I did not have the original box. At the same time that I bought the Hokas I ordered a pair of Finn Comfort sandals, which had to be ordered, again because the correct size was not in stock. The Finn Comforts never arrived so I was able to cancel that order. While I like to support local businesses I would stay away from this place. Their stock levels appear to be low and they don't seem to care about pleasing the customer. read more

Alan's shoes stands behind all shoes purchased there. Good company I'd say order from them they are New Balance authorizes dealets read more

I was helped by Sarah on 9/13/2022 at the Oracle Rd. in Tucson, AZ location and she very personable and knowledgeable. In the end I got exactly what I needed. She didn't let not having the shoes I selected in stock stop her. She zipped up to the front counter and looked online and located the availability. She made sure that walked out with the information I would need so I could order them myself. read more

I like this store but I don't like the way they do business..he bought a pair of hiking shoes, great, no problem. On a separate transaction I bought a small purse for $49.95. I was charged $8.00 tax. When we questioned it the young guy could not show us a paper receipt, just said not to worry and he would text us one soon. When we got home the text only showed the total, not a breakdown of the item and tax. I don't believe the tax rate in Tucson on Oracle is !6%. It seems very deceitful. read more

Nice store. I was looking for walking shoes that would give me support and help with my posture. Karrissa the sales associate that assisted me with trying on about 15 pairs of shoes. I ended up buying the ones she recommended first. She was very persuasive and she was correct. I wore them on a trip in which I had a delay at the airport and walked while waiting my 2 hour delay. I felt I was walking on a cloud. Hoka tennis shoes are expensive, but give the support needed. Karissa also gave me a list of the leather shoes I'm interested in so I can return to get them. Alan's shoes also carry Feetures a type a sock that are good for running, walking, everyday, etc. I'm writing this review after having my Hokas for 20 days and usage on many terrains. I would highly recommend this shoe and store. read more

Karrissa was amazing! She identified the best shoes for my 92 year old dad and was very kind! She also was quite knowledgeable on all types of shoes for him! Thank you Katrina's! read more

In addition to lots of choices, my sales person, Karrissa, was able to provide good information about what shoe was best fro me.

When I entered the store, a man gave me the required greeting then walked away, not interested in helping me. I thought, maybe he is having a bad day, so I walked around looking at shoes. A couple minutes later a woman entered the store. She was conservatively dressed with the bob haircut so popular with older ladies. He greeted her with a smile and continued to talk with her finding out what she was looking for. He stayed with her, cheerfully helping and chatting. So, now I know he judged me by how I looked, and was not interested in helping me. He should not judge. He was sloppy and hairy, looking like he just rolled out of bed. I am very casual, but don't judge my wallet by how I look! And....how dare him treat me differently because he didn't like the way I look. FYI....I am college educated and a veteran. If nothing else, I am a fellow human being. HUMAN-KIND be both!! A woman working there came to help me. She was informative and polite. read more

Alan's is our go-to store when we need excellent advice and a broad choice of quality products. I needed a replacement pair of Hoka sneakers for walking. My original intent was to get an exact replacement but after talking with Karrissa, I changed my mind and went with one of two pairs she recommended, based on my particular needs. She was knowledgeable, engaging and quick to pick up on what I was trying to say. I highly recommend both Alan's and Karrissa. read more

I recently visited the North side Alan's Shoes store and to my pleasant surprise I was greeted by a warm and helpful staff! If you want someone with patience who will help you find whats most beneficial for you ask for "Karrissa" she's absolutely wonderful and even offered to punch extra holes in my daughters Birkenstocks! You Rock! read more

Karrissa was awesome and patient in helping me find good walking sandles and shoes! I went through many brands before I settled on two! I was from out of state and needed the personalized tough I knew I could get and a locally owned shoe store. Sherree Engen read more

Unfortunately they discriminate against their loyal long-standing customers that have medical reasons for not being able to where a mask. It is clearly documented in the governor/mayor's ordinance that those with medical issues are exempt from wearing a mask. Curbside service does not help when you need to try items on to assure proper fit also due to medical reasons. On that note, curbside service way not offered and when it was stated would not return, their reply was okay. Apparently they do not value their customers. read more

THE BIG 180 I was bilked out of $180 by a self-proclaimed "expert" employee of this store last summer. I have ongoing foot pain and the expert claimed my purchase would address my issues and resolve the genesis for the pain. Geez, nothing like taking advantage of someone desperately seeking help to lessen his pain. I've had a number of real experts in the podiatry arena tell me the shoe sold to me was 180 degrees away from the shoe necessary to address my problem. Thank you Alan's, for hiring unqualified individuals who suggest otherwise. 180 Degrees Out, and 180 Dollars Out, too. Thinking about frequenting this establishment? Take my advice and made a 180 degree turn and RUN! Save your money and RUN! read more

They sold me a pair 1/2 size too big. Said half sizes were not available. Found out later it was either a mistake or a lie (you decide which it likely was!). Have not returned since that episode in the mid 90's. read more

I went to Alan's on Oracle last week to buy a pair of Birkenstock's. I knew the model name, my size, and saw they had it on display. The grumpy, very old man who "helped" me told me it was a sale shoe and they didn't have any. I asked if he could check the other locations and he said no, they wouldn't have them. The price on the shoe was full price. I know this because I have two colors of this style. I wanted to shop local, but instead wound up ordering it on Amazon for $15 less. Local stores cannot compete with online sellers if they are unwilling to provide good customer service-and they can't complain if they keep this caliber of employees! If I owned this place, this guy would be out, pronto! read more

I've been to Alan's about 4 times. Last fall I bought a pair of Clarks I've been very happy with. I happen to mention I had a new pair of New Balance cross-trainers (bought in before I moved here) that had split out on the side. The sales man told me to go to New Balance online and they would exchange them. I hadn't thought of that before, and he was right. NB exchanged them (although NB online didn't have the greatest customer service) Yay! The 2nd time was the only time I got a a bit of a rude reception. It was just before Christmas so maybe everyone was stressed. Anyway, they were giving away a free box of Christmas cards to all customers. When I told the sales woman I didn't need them and to give my box to someone else she became a bit perturbed and a salesman nearby glared at me. Again maybe a bad day. The last 2 times two different sales women helped me and they were fun, helpful and I have been happy with my purchase. I like their selection of shoes. I have rather narrow and feet with a low instep which makes it a royal pain to find shoes. The people I have worked with there seemed to know their stuff and helped me find cute, comfortable shoes that actually fit. read more

I have bought several pairs of shoes here and the ones I get here are the ones that I keep wearing-largely because of the helpful service and time given to me to make sure the shoes really fit. I'm one of those people that buys shoes thinking they will work and then they stay in my closet. Every pair of shoes I have gotten at Alan's are worn regularly. The staff takes plenty of time to fit you and make sure you are happy with your choice. They have a pretty good selection. Prices are not cheap but if you are finding a shoe you will wear almost every day until they wear out, this is the place to go. I didn't feel pressured in any way-just the right amount of service. They occasionally have a sale but usually there is a coupon for at least $10.00 off. If you have hard to fit feet, it is definitely the best place to go in my opinion. I'll keep going back. read more

I've been trying out different styles of shoes which requires going to different places and trying to find a fit for my flat feet. It's not easy and I have found that wherever I go, I have to rely on a good salesperson who knows what they have and can work with me. I tried a pair of flip flops, got them home and they started to hurt. Took them back, and as promised the salesperson worked out the issue and sent me off with another pair. I'm pretty sure they are going to work for me. Point is, they made the effort. I ended up buying another pair/style of shoes. In the end, I'm giving them 5 stars. Great service. Patient. Knew his craft and loved shoes. Santos. ask for him. Local business makes it a plus read more

After trying unsuccessfully to get someone to let me try on shoes in the Speedway location yesterday, I drove to the Oracle Location today anxious to purchase a pair of athletic shoes. Sales rep didn't listen or take my concerns seriously, brought out exactly the pair I told her I didn't think would work and spoke condescendingly to me when I told her the shoes were too tight in the toe box. Alan's shoes used to have shoe fit experts that could speak expertly about the shoes they offer and help you find shoes that met your specific needs. Now, the sales reps are just that sales reps - no better than shoe salesmen at DSW. If you need someone to help with fit or have any special foot/ankle needs, go to Fleet Feet instead for athletics walking/running shoes. read more

The Shoe House is a New Balance store and it is a good place to buy shoes in Tucson. You may have noticed all the big shoe stores in Tucson. There used to be "Just for Feet." Now there's "shoe pavillion" which is never capitalized. The reason it is not capitalized is that these places do not deserve to be proper nouns. They are always overrun with Tucson people who are apparently crazed out of their mind for more sneakers thus perpetuating the need for many, many standalone shoe superstores where people fight over the last pair of whatever and are outnumbered by useless sales staff that do nothing but stand in the way. The Shoe House is not like that. read more

Bernard was amazing. I came in not knowing exactly what I wanted. I knew I stood for long periods of time on concrete and tile and within an hour or two my feet were killing me. I went to another place and they told me I just needed a good pair of insoles sold me he best they had for $20. Giving little relief I decided I needed to try something different. A little apprehensive never paying more than $60 for a pair of shoes in my life I went to Alan's on Oracle. Told Bernard my ailments. Digitally read my feet walking and standing then also a manual reading. Brought me a handful of shoes explaining the difference in material and designs I will most defiantly coming back and telling all my friends about Bernard and Alan's on Oracle read more