Picked up online order and staff was rude when I was trying to make a return on one of items. Bad customer service they need to train staff on being professional and friendly. read more

Very friendly staff, wide selection of workout and exercise outfits and accessories. Their designs are simple yet elegant. Need to come back for more workout outfits. read more

Exceptional services provided by Marley - she greeted me with a beautiful smile and was very knowledgeable with amazing clothing Tysm for being kind read more

Went there 2 days ago to exchange a tote bag that was defected. When I entered they greeted me kindly, and the girl that made the exchange was extremely nice and she even said I looked cute on my ID picture. I tried doing this process online but it was so much easier to just show up in store. Now the bag I bought broke within 2 weeks of its arrival. The price is expensive for a bag but I thought you pay for the quality, I guess not? Maybe it was worth it because the exchange process was easy in store. She even gave me a black color even though the one I initially had was white/cream (: read more

Lisa was amazing! she got me exactly what i needed (even though it was out of stock) & even made sure it would arrive at my apartment before i left for my trip! her kindness, warmth, & customer service were exceptional! She made my experience 11/10 read more

I am incredibly pleased by the customer service I received today!!! Karen was exceptional and helped with all my needs. If I could give more stars I would! Hope she gets the recognition that she deserves. read more

Racist and rude staff. Employees talked to me like I was slow and stupid when I had a question about returns. Never coming back.

Let me start off I love Lululemon, probably consists of 50% of my everyday wear.... They have an amazing product that they stand by. Which is not common in this age of cheap disposable clothing. I definitely prefer to spend money on something that will last. I do most of my shopping on their website... But on occasion I want an item sooner or want to see a new product. The staff is just rude and unfriendly at this location, maybe because I'm a 30 something with kids. Idk. I have been in this location maybe 10 times and it's always the same. If I have questions, they seem like I'm not worth their time. I have been to several other locations and it's completely different. Staff is overly friendly, extremely helpful (but not so much they crowd you) so I'm very disappointed that my location is not the same atmosphere. I went in last week and I think it'll be my last, I don't need to be treated that way. Hopefully something changes in the future. read more

I'm not one to splurge on athleisure wear, but when I do, it's lululemon, and I can honestly say it's one of those true splurges, and I love it! And I've had fantastic service each and every time, and even so that I purchased a pair of pants from from a store in California, and I was able to bring those in and got them hemmed for free! The align pant is probably one of my favorite things ever. It's feels like you're not wearing pants, and they're soft as butter. So good! read more

Emily, Emily... I've only spoken to you over the phone. Emily was extremely helpful with tracking an item and helping me placed an order. We need more Emily. Thank you for being so kind and helpful. read more

I love those clothes just not the location and the Asian lady behind the register. Made a big deal about using after pay on a return coming from a retail sales person she needs to quit being so judgey. read more

I dislike even walking in to the La Encantada location. The female sales people are over bearing and rude. The guys have been much better for some reason. I despise their stupid programmed question of what do you do to work out. My husband hated it as well. You feel obligated to give them some kind of resume and I work out a lot, with and without a trainer but what business is it if theirs. I bought a sports bra a while back to see if it would go with a top I bought from a different place. It didn't work. I returned it 24 hours later with tags on and my receipt. The sales person takes it out and gives it this immense inspection as if I might try to return damaged merchandise or something and then looks at me and asks me what's wrong with it? Seriously. I wanted to slap her. Does it really matter. Do I not get to return it 24 hours later in perfect condition with the tags on and a receipt if my reason is not good enough or something? Two days ago I was in there with my husband and we purchased over $200 worth of items. One of the women sales people was hacking her head off with some flu or cold bug. I went to hang up a pair of sales pants I had showed to my husband but he did not want to try on. I literally had my hand 12 inches from putting it back on the sale rack exactly where I got it and the hacking sales person intervened and says "Oh, I can take that from you". Once again, they have a special way of ticking me off. I said to her it goes right there but if you want it, here you go. She said, "well, we don't want you to have to do any work". On quality, I would say it's mixed. I have a top that says gentle wash and dry flat. I have to hand wash it because the fabric comes out with snags if I use the washer in I go there as little as possible and look to places like REI for my gear where they are wonderful to work with. Now there is a new exercise wear store at La Encantada. I will be trying that out. Lulu execs need to figure out their customer service model. Perhaps they should take a field trip to Quiktrip. It's a gas station and convenience store. How much more min wage can you get but their customer service is second to none. Their people are absolutely amazing. The complete opposite to the LuLu clerks. LuLu, I'm done with you!!! read more

I recently went into Lululemon to get my leggings stitched, which has never been a problem in the past and the employees were absolutely unhelpful and rude. They didn't even offer to help me and suggested that I go to a tailor to get my leggings stitched up. This is the most unhelpful Lululemon I have ever been to and I had to drive up to Scottsdale Quarter where the employees were absolutely delightful and willing to help me with my leggings. The Tucson employees should go up there for a day and take NOTES on good customer service. It is ridiculous how there is this much of a gap in training between the two stores. The company needs to get consistent and I strongly suggest they take an approach more similar to that of the Scottsdale stores. Also, this is not the first time this problem has occurred, all my friends find the Tucson store very unhelpful and unpleasant. read more

There are several things I absolutely adore about Lululemon stores, no matter what state I am in. Being able to experience such a superb quality of service and clothes in Tucson was refreshing. Go expecting to want to walk away with almost everything available. I'm serious, there is a reason why this line of clothing is so popular! Items aren't cheap, but they are worthy! Bring your back up credit card for this shopping trip! The clothes stand the test of time. Even in comparison to some "high end" (aka expensive ) workout attire brands, Lululemon is by far the best quality, most comfortable, and most sexiest yoga/ workout clothes that I have ever owned. LL has outlasted a majority of the others and I wear them all the time! This store just recently opened in April 2013! Heck yeah, It's about time! Go see all the sweet and helpful ladies that work there and they will help you pick out exactly what you need with a smile and open heart. If you are a yoga instructor, some other type of fitness instructor or even have a strong influence in your community, be sure to let them know! It may be in your favor. ((wink wink)) ~They carry men and women's clothes and accommodate runners, dancers, and most fitness activities. ~They also have yoga classes there for the community.. ( I think the girl there mentioned that there is even a free class in honor of Mother's Day tomorrow!) read more

"Hi, I'm looking for running shorts." "What kind of running do YOU do?" she asked, sizing me up in disbelief. "Umm...the kind where I chase my kids around?" Not really, she was perfectly friendly. That's just the way I heard it in my head, because I was so uncomfortable walking through the door. Fitness apparel - actually clothing in general - isn't my thing. She honed in on that right away, gave me a tour of the store, and picked out a few things that she thought would work. They did, and I was on my way! Cute clothes; my husband approves and he's rather discerning. He probably wouldn't approve of the price, though. Speaking of men, LL has man stuff. I can't picture my husband wearing any of it but if you are a man and looking for yoga attire, they have it. read more

So I'm not a yogi, but boy do I love Lulu Lemon wear! Even though it's way pricey, I think it's 5-star worthy, plus the ladies running the store are super friendly and helpful. It's all smiles in there. I definitely recommend Lulu Lemon to all women. It's designed to fit just right! It's worth saving money for some pieces that will last a long time. I love it so much I might attempt yoga again...some day. read more

How could I not love this store? Their beautifully made athletic wear is worth the money and they offer complementary hemming! There are all sorts of FREE classes offered at the store on a weekly basis. I'm a yogi and I personally love the 10 AM yoga classes on Sundays. It gives me a chance to experience different studios throughout Tucson. read more

I have been here several times but haven't had the chance to write a review. Lululemon is amazing because of the staff members. Especially Jennifer St. Daeul! She was friendly and professional. She helped me today by hemming eight power flex tops. She was extremely patient and prompt while measuring and pinning each and every top. Thank you so much Jennifer and see you soon! read more

I have shopped with Lululemon ever since I bought my first pair of shorts years ago. I heard through the grapevine of a good product policy (can't remember exactly what it was called) and was concerned about a shirt I had bought that formed holes out of the dryer. Alyssa, the woman working the fitting rooms, knew exactly of the policy I was referring to and was able to help me out with a new shirt! I've already loved Lululemon but thanks to her exceptional customer service I have no reason to ever stop shopping here for my athleisure needs. Thanks again! read more

I absolutely love lululemon! I used to think it was insane to spend so much on fitness attire but then my husband bought me a cute outfit for Christmas and I was hooked. The quality is totally worth the price. Also another thing I find wonderful is if a seam comes loose or SOMETHING happens to a lululemon product, they fix it or replace it, no questions asked. Not to mention, if you are vertically challenged like me, they will hem your pants and crops for FREE! You get way more than just a pair of leggings or a cute tank when you spend your hard earned money here. You get excellent service from everyone at the store and a guarantee that whatever you buy will last you a long time. I love that the store and the company cares so much about the product and their customers. I have yet to try any of the classes, but I do plan to! read more

Usually love coming in and shopping around, but I simply came with my mom to pick up an order and return something and everyone there had nasty attitudes and dirty looks except two of the lovely ladies that normally help us when we shop. I'm not sure if it's just because they've been busier than usual with the holidays. :( read more

The blonde girl working at the fitting rooms was really pleasant and helped me with sizing and cuts! I will definitely make Lululemon my go to for leggings and fitness shorts from here on out. read more

I have never been in a store where the employees are this rude. I asked if they had leggings in gray and the sales associate just glanced at the shelves and said "I guess we're out of that color" and then walked away, from 10 feet away....Everyone was in a pissy mood, I refuse to support the brand anymore. read more

Great quality products. Store is clean and mostly organized too. Staff could be a tad bit friendlier though.

It's hard not to love this place. As a yogi, love their mats, love their clothes, love their accessories. If I won the lottery, I would work at a Lulu store because I love their products and the environment and culture of the stores. This store delivers on the brand promise. Everyone I have interacted with has been friendly, knowledgeable, and really passionate about fitness. I live all the community events they host or participate in. Thank goodness we have a Lulu in Tucson finally. My 4 star instead if 5 star review is simply because their stuff is a bit pricey. read more

I can't say I have purchased anything from here at this time. Basically, I have been here several times and love the quality of the athletic wear. However, what I like and my pocketbook is not match. Even the few "sale" items are too expensive for me. If you can afford it I would give it 5 stars. Quality and style is congruent. I do love that they sponsor classes such as Yoga, Pound classes etc. I just took a Pound class on Friday morning at 9.00AM. and it was wonderful. For the month of May they will have a class every Friday. It is really a nice community effort for Danser Studio and Lululemon to hold these wonderful outdoor classes. Hats off to them for being into Tucson's health conscious requirements. Just wish they had some better sales to give everyone a chance to buy their products. read more

I came here with a friend who was curious about the clothing and wanted to try them on. The girl who greeted us was so friendly and informative and had tons of helpful information about how their athletic gear fit. She told us the size she wore to get an idea of Canadian sizing in comparison to sizing we're used to in the US. She also told us about the free yoga classes on Sunday. There was nothing pretentious about this store at all nor the employees working there. If it wasn't so expensive it would get five stars from me. Check it out! read more

Lululemon is all I wear. This company has managed to provide a quality product while building a yoga community in Tucson. The clothing speaks for itself and the store is run by the most amazing women (and one dude) i know. They are beautiful yes but they all have beautiful hearts to go along with them. read more

I have heard nothing but amazing things about Lululemon's yoga pants and their incredible fit. We stopped by the store this past weekend and were greeted by a super friendly employee who told me all about Lululemon and explained to me how the sizes run a lot different than what we are used to in the states. I didn't make a purchase at that point because I have yet to achieve my "Lululemon body" but I plan on it! They also have really well priced items on their clearance rack. read more

Is it over priced? Heck yeah. But, can you find another brand that can substitute it? (Maybe Athleta comes close, but no way it can replace lululemon). At this store the staffs are always friendly and helpful and the after sale service is, just amazing. The price is worth the service and quality. I don't regret any cents that I spend on them. Actually, this becomes one of my favorite brands. read more

I was helped by Taylor just a a few days ago. She was so sweet and super helpful yet honest about helping me find a size in some joggers.

When I first walked into the store I wasn't really acknowledged, but after about 5 minutes of staring at their display of leggings (I had a style in mind, but I am so indecisive) I was approached by Celeste. She knew her stuff, she was able to suggest her favorite styles, and was very attentive. She tried convincing me I'm a size smaller than I thought and I told her she was nuts, so she started a fitting room and SWITCHED MY SIZES! My first thought was I was wasting my time even trying on a smaller size, but to my disbelief they fit perfectly! And I reiterate, Celeste really knew her stuff! I walked out with a pair of leggings I a completely different style I walked in planning on getting and a new favorite pair of leggings which was all thanks to the wonderful customer service I was given. read more

My all time favorite athletic store. Every time I walk in I am greeted with such respect and feel so delighted to be there. The workers are super sweet and offer to help me when they see fit. read more

I went to this location in search of a new pair of leggings. When I was at the store I ordered a pair since they did not have the size I was looking for. One of the workers told me it would only take a couple days for my order to come in since and since I was from out of town she assured me that it would be there in time before I leave. The order ended up taking three weeks to come in. As I had called this lululemon store to track my order one of the employees was very rude to me on the phone and would not listen to me. I won't be coming back to this store! read more

I have always liked the products, but be aware of the service. I purchased a $128 yoga pant that need to be hemmed. It have been a month, the hemmed product is still not available. I have been given various excuses every time I called. The service is definitely subpar. Only one sewing machine, one seamstress for the entire company?! read more

Some of their clothes are nice, quality seems to be slipping and customer service has truly gotten awful. Remember that moment in Pretty Woman where the snooty salesperson refuses to help Julia Roberts and treats her like crap - just experienced that horrible soul-crushing moment at Lululemon/La Encantada today. I was told by an employee before Thanksgiving that there would be additional markdowns and giveaways on Black Friday, so I held off making my purchase and showed up at Lululemon this morning at 6am where I saw the same items on sale at the same price that were there on Tuesday. Also I was told there were no giveaways. Wished I hadn't gotten out of bed at 5am but no big deal. Then I went to try some items on. There was one woman in line in front of me so I stood behind her with my 7 items. The salesperson looked right at me and promptly ignored me. I said, "excuse me" but she continued to ignore me and walk away. Then another woman walked up and she immediately acknowledged her and put her in a fitting room. I'm still standing there, still she ignores me. So I again say "excuse me, can I try these on." She barely glances at me and curtly says, "there are no fitting rooms." I start to reply but barely 4 words get out of my mouth before she turns away and begins chatting with another employee. Clearly I have no value to her. While I was in the fitting room I heard her asking if Ashley was doing ok 3 different times, how Nicole was doing twice and several other names but no one asked me how I was doing. My husband was in the front of the store and not one employee even approached him - he was going to buy some items but decided against it after the truly horrible customer service. The employees were clearly too busy talking to each other to help customers. I heard some of the conversations and they were more related to Thanksgiving activities then Lululemon business. So, although we came to buy we left empty handed. So thank you Lululemon for making me feel like a dirty hooker - I guess movies can be educational because I will take my cues from Pretty Woman and take my money elsewhere. read more

i absolutely love this store. the men's section is a little small, as half of the store could be men and the other women. the women's section takes up 75% while the men's only 25%. there is a decent clearance rack with great discounts. the employees are absolutely AMAZING. they are so nice, and greet you very nicely when you come in. they help you find your size and get you a fitting room very easily. they do not pound on you to buy their products and if you don't like how it looks on you, just put it on the folding island and they don't even care. i also like how they write your name on the fitting room doors which is pretty cool. the prices are not that bad for the material, but be prepared to spend $100 or more. overall, this store is awesome (so is the mall) keep up the good work guys! read more

this place is so much fun!! great clothes, great staff, and always something going on there!