I purchased a bike helmet for my daughter last week for $40. She misplaced the receipt, but I still had the tag, attach to the helmet. Because I purchased the item with cash. They said that they had no way to verify how much I paid for it. But they can see in the system that the item cost forty dollars. So to deter me from returning the item they were trying to only give me $15 back. The helmet was in good condition. It had been in the car the whole time.It was never worn, didn't have any wear. Most places would just pull an item off of the floor and scan to compare if they didn't have the price or at least give store credit for the forty dollars, but no, not Dick's. I even asked to speak to a supervisor he wasn't willing or able to override. Now i'm stuck with the helmet that doesn't fit my kid's head and i'm out of $40. I do not recommend shopping at Dick's sporting goods. read more

Came to this store around 1pm today. The manager here was the worst. The service was horrible. I tried to do a simple exchange and they wouldn't do it! It was stupid. Tags were still on it, had receipt, but no. The selection at Dicks is better than say Big 5. I come here a lot but they lost a customer. read more

Called customer service 3 times to see if I would be able to return an item. First 2 times I was hung up on by a man before I was able to complete a sentence, third time I was finally helped by a different man. I don't understand the rudeness when I had barely gotten 3 words out. read more

I just left here but needed to write this before I forget! But Isaiah and Lulu were so helpful for my purchase today, great service and very resourceful, especially Lulu!!! I just simply wanted to acknowledge them, they deserve it! read more

My first visit to Dick's. Parking was super simple, ample spots available. I was in search of a set of 5lb and 10lb hand weights. The weights were located on the 2nd floor, I ended up spending about an hour shopping on the 1st floor lol. The quality of inventory was amazing! I did finally make it upstairs and that was another play land. The service personnel was really great- from entry to check out. My 2nd visit, I took my time shopping but I admit I stayed on the first floor again. Lol looking forward to my 3rd visit soon! read more

This was the last shot I gave to find my son his helmet for football. I ordered one and they sent the wrong size in the correct box. I went in twice and no one was able to help me in The football department. Today a staff named Roy helped me out to figure out the perfect size for my son. He saw I was struggling to figure out a helmet choice and offered to help. He honestly was a life saver because I was about to have someone take my son to buy his helmet because I couldn't figure out the correct size for him. I walked out very happy because Roy helped us find the correct fit . Thank you Roy for not only helping us but going out of your way to ask if we needed the assistance and knowing your football stuff. read more

Helpful employees who guide me the right spot I needed. I was looking for a duffle bag to go outside often. Able to perfectly purchase with 2 different ones in stock there. Lines are moved efficiently earlier on an afternoon weekday. This place had a lot of things filled on shelves. read more

DICK'S Sporting Goods - Sports Wear Near Me - Cerritos, California

I don't understand the low ratings. This location is always fully stocked and furnished! Very clean with staff roaming around most of the time! Also connected to the back of the mall so come in for easier access to the Cerritos mall! But all your Great brands for outdoor in and indoor! All sports and all QUALITY brands! Great service and Greta products at your disposal! read more

This place is horrible I drive over 45 min to use the hittrax baseball cage on 2nd floor I booked it for an hour to get to the location to be told I can't rent it I had a full on reservation for that time slot...we get to cagento find out screen doesn't even work so at the point I'm extremely disappointed the crew memeber was very rude as soon as we walked in it was an argument he kept saying he has a lot of players in line when I walked up to top and used cage not one person was in line waiting read more

I went to exchange some work shorts and Anthony gave me the best customer service. Very friendly and helped me get an online order for my correct size. Thank you Anthony! read more

Danyelle had amazing customer service in helping us find just what we needed. We're new to tennis and pickleball and wanted some shoes that'd be great for both and she was able to provide multiple pairs and tell us the difference of all of them. read more

Was on shoes section and poor customer service, they treat us very bad, I asked some questions about shoes size, they ignored me, they didn't even give us options, Also I ask for some glasses , they never show up, Very bad service read more

I went into Dick's sporting goods in Cerritos on Friday. I was assisted by Isabel M. She was AMAZING she's so kind and professional with a smile on her face. This is not my first time going there but I have never had anyone in that store help me the way she did. I've had some bad experiences in the past with other staff who weren't nice. But, Isabel was truly helpful, she was very detailed on answering my questions with all the questions I had, I give Isabel 5 stars these stars are for HER not for the store. Whoever is the store Manager she deserves a raise and appreciate good employeesokebher! Nowadays youngsters have jobs but No good customer service skills and are Rude. Thank you Isabel and I will be coming back and will be bringing all the baseball teams to by gear here. read more

Can't really recommend this place if you have large or above average kids. My kids play baseball, football and soccer. I've been let down many times here before. My 3 boys are all above average height and weight. It seems like they only have small and medium sizes for all sports. You'll find a large or Xlarge if your lucky. read more

every single time i come in here their phone is constantly ringing and no one ever answers it and it's so overstimulating to be in there with the music and the constant phone ringing read more

Please don't shop here if you care about how you spend your money. I had to pick up an order on December 19 here. They made me wait for 40 minutes. I talked to three different workers within that time span and no one took it seriously. The last person I talked to was very combative, how do you have the attitude when your in the wrong? Long story short the order I was waiting for was misplaced and not one person knew where it was. I ended up walking out because some,not all of the workers behaviors were very unprofessional and immature. There's definitely a lack of communication between the workers there. How do you not have three stars on yelp and your at a very good location? Just shows you " what you observe, you participate in. " If you have one bad worker in a large group company they'll end up influencing others. That's why I walked out because the moment you respond to a CLOWN you also become part of the Circus. read more

DICK'S Sporting Goods - This photo is a phone call of me waiting to speak to a manager, I ended up hanging up after 33 minutes of waiting. - Sports Wear Near Me - Cerritos, California

They sent me dirty, worn adidas shoes that were supposed to be white and instead had hard to remove black scuffs all over them. They offered me $15 off which doesn't seem to be enough considering I purchased shoes and they came used.. do better! read more

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Tom in the Golf department was awesome and took extra time out of his busy day to figure out a rattle in my putter that had been there for months... I will now have one less thing to blame when I three put for double bogey. Thanks, Tom. read more

Clean well stocked lots of staff available to help It was busy but not chaotic. Plenty of checkouts open read more

Employees say a price from scanner and at register they give you another price.When you ask a question it's not there department and wait for someone not coming. They don't honer the price given and claim human error. Big 5 is better or Amazon read more

Customer service was good until they suspected me for stealing a box of shoes after giving the box to another employee he was in front of because they didn't have my size and the employee that accused me of stealing the box and didn't want to say it to me but asked my friends who were in the store with me and then he went to ask his other employee to say where I put the box. read more

I feel it is a well stocked store and well organized. Helpful staff as well. I would give them a 4 Star rating but they eliminated firearms department. They had a great firearms counter. They had good prices and great selection of firearms and ammo. Removing that department really was disappointing and makes this store not nearly as good as it was before. My girlfriend Paris and I went to this store on July 7th and she bought some shoes for her nephew back in China. The selection was good and the clerk was very helpful. read more

Located at the Cerritos Mall near Macy's and the movie theater. Big parking lots of course but filled up fast due to the mall and the movie theater especially on the weekends if you are just going here you may end up parking far away like I did on a Friday night. My timing was definitely not good coming here. The store is two levels it's almost a mirrored image like the store at Del Amo Mall in Torrance. Pretty much exactly where merchandise is. Overall this store was nice and clean and I'd come back to this one as long as I time it right when coming. read more

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PROS: - huge selection of items for any activity or sport. - huge parking lot, considering it's located at Cerritos Mall. - their prices are decent but not the lowest. CONS: - it's sometimes hard to locate employees there to ask questions or ask for a price check. read more

I don't think anybody works here. Biggest store in the mall with no employees. I think they were all trying to avoid customers.

Wish they had a Dicks sporting goods closer to home buuut when I'm in need of some workout gear or shoes that I know I want more of a selection this is my go to store. Love that it's 2 stories. And lots of variety. Could use a little more but they do carry a lot of clothing and accessories. If you can't find what your looking for there your best bet is it's online only lol! Lots of different accessories for pretty much every sport. They also sell lots of team sports as well. The usual, USC, UCLA, Dodgers..etc. Don't expect a price break than usual, most things are regular price for the most part. Customer service though could definitely use some work..and the fitting rooms are always full. Need more for as big as the store is. But a plus that you can enter through Dicks and then takes you into the mall. read more

DICK'S Sporting Goods - Sports Wear Near Me - Cerritos, California

So..... the Cerritos location should drop the SORTING GOODS moniker. There is ABSOLUTELY nothing in there for sports unless you want to wear "sports logo" clothing. It's a clothing store period. No Soccer balls, basketballs,baseballs no baseball gloves no cleats nothing in the way of sporting goods. This is the worst Dicks location I've ever been to, and never will go back to. read more

Took my daughter shopping for a basketball and asked her to go check them out while I finished my shopping and come to find out that the staff told her rudely "are you done". This is not want I want out of a sporting good store. Definitely ruined our Black Friday experience. We go to the mall and this store for the experience if not we would just shop online. I will never be ok with staff being rude to my children ever, special when my children where not disrespectful in the first place. So she didn't deserve to be talked to disrespectfully. read more

I ordered some tennis shoes 2 weeks ago and they came to my address no problem. And then last week I ordered another pair of shoes, that were delivered to someone else's home. I called Dicks customer service. That ea read more

I had a good experience at this Dick's in Cerritos. BTW this place is massive! I needed some stuff in the sporting goods section on the second floor. No one was there to help initially, but I saw a place where you could let them know you need help. Once a Dick's employee was available, I asked about their selection and he knew all about the products and the current deals. He set me up with the products I needed and I headed downstairs to complete my purchase. The lovely lady at the checkout help me sign up for a Dick's card too. 3% back on your purchases! read more

Got on the internet looking for a item and it said Cerritos has it in a stock I called to confirm the gentleman that answered the phone said he has it. He'll put it on hold for me. I want to Cerritos location I showed them a picture of the item and they brought out a different item twice not a good idea. Thanks for nothing. read more

Wow! This store was so huge and it also has a second floor . Bottom floor you see all the clothes, and everything for sports, second floor also has weights equipment, bicycles and other stuffs like Golf Clubs shoes etc... I used to shop at big 5 before but this is much bigger and has more stuffs. Anything that sports requires or needs this store has it all. The workers here were friendly and went extra miles to make sure you got all the answers you needed. Since it was Black Friday sales therefore the store was busy and the lines weren't that bad at all. It moved very fast , it took us around 10 minutes that we were out of the store. read more

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The employee Francesca was aggressive and rude and overwhelmingly unpleasant. She was incapable of apologizing for the shoe order error and she was unable to kindly explain store policy. read more

I love this store because it has a variety of anything you need to stay active. I purchased a lot of work out clothes and they have every brand and almost every size to satisfy my needs and wants. The employees are very helpful. I always feel welcomed when I come here. read more

My family and I were visiting family in Los Angeles and before heading back home to the Bay Area needed to by some sports gear specifically baseball and lacrosse gear as we would not have time before hand when we got home and the kids needed the gear. Looked up what was close by and Dicks popped up. Truthfully the reviews kinda had me hesitant but I shop at Dicks back home so I kinda know how it goes when you shop at one of the big box stores. In saying that reviews were pretty on point, it did take a while to get help especially in the shoe section it just seemed that not enough employees to handle the crowd especially on a Sunday morning but these are the times we are living in and I'm a chill person to begin with so I don't get to mad or anything and understand all the workers go through. I will say the guy that helped me out was on point and did a good job in helping all customers that needed it and the checkout girl was nice as well. Like the saying goes it is what it is, I would go there again if needed. read more

Chris was talking to us in a very inappropriate place, he called us "dicks". He wasn't letting us shop even though we did nothing wrong. I would appreciate if he was punished. There were some people asking for help and he couldn't help them so us, the shoppers, helped them. By the way shout out to Calvin, huge help, he is actually helped us and told us where to get stuff. read more

Especially if you're looking for a basketball court The person that was there didn't even try to sell us anything it like Not even now he was very denser. Interested I would say screw Dicks in Cerritos. read more

Very nice community, Very helpful workers too, The store had everything I needed too!

Came in to get my nieces glove steamed a very nice gentleman named Bret help us out and was very nice and informative It's a shame I had to drive all the way from West Covina due to the fact that the West Covina location sucks they have a steamer but don't have anyone that can do it and their associates at West Covina are super rude avoid the West Covina location and go to the Cerritos location Definitely worth the drive out to Cerritos thank you Bret for helping us get our glove steamed! read more

So like I rarely write bad reviews. But this place has to step up their customer service game up. No kidding. I'm still kind of new to the volleyball game. So I wanted to get knee pads. I realized no one offered to help me pick out my size and when I did ask for help, they just showed me where it was at but not assist me on how it's supposed to fit. THEN when I did try them on, the workers were looking at me crazy because I had to take off my shoes to try them on. I usually don't care as much when it comes to situations like this but they really did make me feel stupid for trying them on. Then lastly at the register, the cashiers had an attitude like they didn't want to be there. Only one guy was having a great attitude. And I hate to write this review because he was great but not the rest. read more