Found what I needed but horrible service , can't ask these employees anything without getting…read moreattitude. Labor Day @7pm 3 employees all at the register talking about life instead of helping out customers , left the store and as I was leaving my son was crying so I stepped out and employee with glasses (women) stopped in the middle of her transaction to say " I have to wait" and rolled her eyes so unprofessional god forbid a child cries haha . Están robando aire

We really liked this Big 5 store in Lakewood. Parking is so easy in the large lot, it is part of a…read morestrip mall. I was on a mission, my grandson has lost his noise cancelling headphones now 3 times and I have had to replace them 3 times. He goes to a lot of concerts and he knows, your headphones are on your head or in the car, do not just leave them lying around. So, when he did it again, I told him his mom was going to have to replace them as his behavior shows a lack of responsibility for items that he is tasked with caring for. Anyway, I saw this Big 5 on the way to the taking him to the circus so I caved and pulled over. We went in and the cashier was very nice. She was not sure where the headphones were, so she asked a salesperson walking the store. He knew right away and showed me where they were and was able to tell me a little about the selection. I mean, they go from cheap to our you kidding me prices. I found the perfect pair made by Razor and went to the cashier. On my way there, I saw a lot of cool stuff had I been shopping. I told the cashier I was concerned with fit so had all intention of paying for them, opening them right there and trying them on my super sensitive grandson's head. She was fine with that and was going to just let me get another pair or give me my money back if we could not find a great fit. These were perfect. She was happy, we were happy. It all worked out. So, I do like this Big 5 very much. And as to the grandson if he loses these, he will be digging ditches to learn the value of money. Have a great week.

Today I visited Dick's Sporting Goods at the Los Cerritos Center, and I had the privilege of…read moremeeting an exceptional young employee named Damien, who is only 17 years old. I have been in business for many years and have met thousands of people throughout my life, but every once in a while, you come across someone who leaves a lasting impression on your heart. Damien was one of those people. From the moment he greeted me, he treated me with kindness, respect, and genuine professionalism. Every word was spoken with courtesy: "Yes, sir," "Thank you, sir," and "It's a pleasure to help you, sir." His manners, patience, and willingness to assist were truly remarkable. As I spoke with him, I couldn't help but think back to my own teenage years. Damien reminded me of a time when respect, humility, and strong values were the foundation of a young person's character. Seeing such a respectful and hardworking young man today touched me deeply. In fact, I had tears in my eyes because it gave me hope and reassurance that there are still wonderful young people in this world. His parents deserve tremendous credit for raising such an outstanding young man, and Dick's Sporting Goods should be extremely proud to have Damien representing their company. He is a shining example of what customer service should be and what good character looks like. Damien, thank you for your kindness, your professionalism, and your respect. You made my shopping experience unforgettable. Young men like you are rare, and I hope your managers recognize what a valuable asset you are to their team. May God bless you and your future. Keep working hard, stay humble, and never change. The world needs more young people like you.

I wish I could leave a review for the store staff and their leads/management separately. The young…read morelady who helped me out was amazing when assisting me to the Nike section. While I was there I was overhearing a young man named Kevin (based on his name badge/lanyard) and im assuming he is a manager or lead... becuase he was speaking to another young lady about his staff and complaining about them. I understand I am a customer but when I hear management openly complaining about staff I think it is so unprofessional and some things needs to be kept in the office. Also this same person seemed to get a message over their ear piece and sounded so nice and cheerful and immediately looked annoyed and started to talk crap about the employee who asked the question. This was so unprofessional and Kevin if you are reading this, maybe dont be a lead/manager if you are going to get annoyed with your staff, no one works at Dicks and makes it their career, its retail it is not that serious. If an employee asks you a question maybe help them instead of talking crap behind thier back. To the young lady who walked me over to Nike, youre doing amazing and thank you for your assistance. I hope they treat you kindly and dont work under Kevin. I wish there was a comment box or someone I could speak to at Dicks when it happened but their survey link on the receipt didnt work sooooo i guess this will have to do. Kevin, do better.

Love Sport's Basement! I used to go to Rei all the time in Huntington Beach but ever since this one…read moreopened in Long Beach, it's all I go to! Like Rei, they have a one time membership as well and a great return policy. The staff is also really knowledgeable and helpful..the store is also huge! It took over the sears so there's 2 floors. The 3rd floor is a recreational floor where I sometime play pickleball at! It's open play.

So many sport stores have closed. So it was nice to have one back in the area!…read more Didn't get to check out the entire store but their prices were also pretty decent.

Came in here to buy a couple of Christmas gifts trying to knock out some of my people off my…read morelist.They have lots of cool stuff clothing with great deals and the service is pretty good. Also, they did ask us if we need help with anything so that was pretty cool I bought a couple sweatpants and hoodies for a good price..

Today I went into champs to purchase a pair of Nike dunks. And unfortunately, they did not have my…read moresize. But I received some of the best customer service I've ever had. The lady's name is Carol. She was very helpful. She went over and beyond the call of duty to direct me to another store. Wanted her to know I appreciate you Carol.

First time visiting this location and I had a great experience. The staff was friendly, helpful,…read moreand the service was quick. I was surprised by how much new and used gear they had available. I brought in some equipment to sell, and the quote process was much faster than I expected. While they weren't able to take everything I brought in, they did purchase several items and made the process easy. Overall, it was a positive experience. It felt good to clear out some space in my garage and get something back for it. I would definitely come back.

We needed a frisbee golf set to play at the nearby park. My husband had bought one a week prior so…read morehe knew just where they were. 3 pack set was very affordable new. Otherwise they have a ton of used ones here in good condition. The kid ringing us up was efficient and friendly. This seems like a great place to come if you need some gently used equipment especially for kids.

Came here after a quick stop by Wushiland for my usual boba fix. My friend wanted to stop by here…read moreto buy a swimsuit. The store is pretty packed with products, to a point where while everything is neatly organized I felt a little claustrophobic. But they had some pretty decent prices, deals, and sales.

There was a hole in one of my shoes, and it got pretty bad that I needed to get a new pair. I get…read moreemails from Big 5 daily, but never really see anything of interest. That is, until the 4th of July when they emailed coupons for $5 off a purchase of $10+. Since shoes are obviously more than $10, I knew I had to go during the holiday to take advantage of that deal, which was good for that day only. I actually stopped by the traffic circle location in Long Beach first, but they didn't have the shoes that I wanted. Rather than choosing a different pair, I went to this location on the southwest corner of 183rd and Gridley. Though not technically a part of Los Cerritos Center, it's close enough that if you park your car on the east side of the mall, you can simply walk to Big 5, which doesn't have many parking spots directly in front. The store is pretty spacious and should cater to just about any athlete for any sport. Since it was summer, most of the sporting goods were swimming related, but I was here for the shoes, which were all the way in the back of the store. Not only did they have the shoe that I was looking for, but they had it in my size too! There was just one box left, and it was all mine! Well, except the lid was badly deformed. One of the employees walked to the back to offer assistance, and then I asked him if I could get a new shoebox for the shoes that I wanted. He mentioned that for the brand, they don't have that many shoeboxes, and they usually get deformed anyways. However, he did give me permission to switch the lids with another box, and so that's what I did. He also directed me to where the seats were so I could try on the shoes before purchasing. The shoes did fit, but I noticed inside each shoe, there was just a cardboard insert used to retain the shape of the shoe before purchase. There wasn't any crumpled paper inside that I've seen inside other shoes, but oh well. Not a dealbreaker for me. The employee did come by again to ask if the shoes fit, to which I answered affirmatively. Though he was kind of hard to understand, I do appreciate how he was there to offer help when needed. Checkout was a breeze. The cashier scanned the shoebox and then my coupon before completing my transaction and wishing me a good 4th of July. Good visit overall. If they didn't have my shoe size, who knows if they would have had one in the back? The two employees I mentioned in this review were the only two I saw working that afternoon, and if that's the norm here, I can't imagine how they would be able to handle a full house. Even though the Lakewood location is closer to me, I would definitely be willing to make the farther drive next time I need a new pair of shoes.

I bought a white Yankees hat from here and left it to be embroidered and when I came back to pick…read moreit up it was dirty and they didn't have another one in my size and they said that they didn't have any cleaner to clean it.

I went there today to look for a 49er shirt or jersey and was told they do not carry any women's…read moreclothing. I'm sorry, but what year are we in?

Nice organized store. I needed some items for an upcoming trip to Yellowstone. One stops and they…read morehad it all! Bear Spray, Bug Spray (Cutters), ans Air horns! Bear and Bugs be gone. Store was well stocked with a lot of Recreational.Summer items along with sporting good items. Nice sale thing on amd 25% off one regular proced item. Staff was friendly and helpful!

Hours should be updated here. Thankful to associate; Daniel for assisting me in a softball glove…read morepurchase.

David was awesome in helping me select, order, and take measurements for a New Brunswick Rhino…read morebowling ball. I am a super beginner at bowling and he was happy to answer any questions I had and explained in great detail on anything I was confused about. I definitely will come back here for anything bowling related. When I bowled at Cal Bowl, they even repaired my ball free of charge when it got damaged on the lane!

The owner and staff are so friendly and very knowledgeable! Their explanations of everything were…read moreso helpful in getting the right fit for our new and old bowling balls. I highly recommend making the trip here. You get the most value for your experience!

Rosa had the best costumer service. She helped me find the perfect pair of running shoes. All…read morethough the department was super busy she found the time to help me out and recommend me some shoes!

I usually go to the REI in Manhattan Beach, but decided to check this location out today for the…read morefirst time as it is actually a little closer to my home. Honestly, this was the best customer service experience I've ever had. From Garron(Backpack) to Wayne(Socks/Hiking) Bill(Locks/Backpacking Towels) Revi(Helped my gf for about 20min getting the perfect custom fit on the backpack) & Gian(Checkout and signed up my gf for a membership) (-in that order-). They helped my gf and I out today in a multitude of ways. Extremely knowledgeable, helpful, welcoming, warm and genuine! Take care of these folks, they're truly awesome humans!