Today I visited Dick's Sporting Goods at the Los Cerritos Center, and I had the privilege of…read moremeeting an exceptional young employee named Damien, who is only 17 years old. I have been in business for many years and have met thousands of people throughout my life, but every once in a while, you come across someone who leaves a lasting impression on your heart. Damien was one of those people. From the moment he greeted me, he treated me with kindness, respect, and genuine professionalism. Every word was spoken with courtesy: "Yes, sir," "Thank you, sir," and "It's a pleasure to help you, sir." His manners, patience, and willingness to assist were truly remarkable. As I spoke with him, I couldn't help but think back to my own teenage years. Damien reminded me of a time when respect, humility, and strong values were the foundation of a young person's character. Seeing such a respectful and hardworking young man today touched me deeply. In fact, I had tears in my eyes because it gave me hope and reassurance that there are still wonderful young people in this world. His parents deserve tremendous credit for raising such an outstanding young man, and Dick's Sporting Goods should be extremely proud to have Damien representing their company. He is a shining example of what customer service should be and what good character looks like. Damien, thank you for your kindness, your professionalism, and your respect. You made my shopping experience unforgettable. Young men like you are rare, and I hope your managers recognize what a valuable asset you are to their team. May God bless you and your future. Keep working hard, stay humble, and never change. The world needs more young people like you.

I rarely make bad reviews but my gosh, if you can avoid going here, please do at all costs. Not…read moresure if it's this location but wow, they need to work on their management. Legit WORST customer service. Just a bunch of lazy staff yawning and chatting around like it's actually insane and embarrassing and give attitude when they actually have to work. It's not even just the shoe section, it's also the cashiers. I really wonder if they get trained to be lazy and stand around yawning.. It sucks because it's actually such a good place to buy shoes, apparel, gear, etc and the workers make it such a BAD EXPERIENCE. Don't come here..

in addition to being a complete sporting goods store, the additional interactive floor where you…read morecan actually unwind and use the facilities/ space for pool, ping pong and other games was a breath of fresh air!

Sports Basement is truly a gem of a store. Literally everyone there is so nice and positive,…read morecustomers and employees alike. It's hard to say that about every (or any for that matter) commercial retail business. They have just about everything you could need for sports, hobbies, little league, etc., and the selection is solid across the board. I've also brought my bike in for a couple of tune-ups and have had nothing but great experiences each time. I really enjoy the investment in the community that SB does. They have pickleball courts and pool tables on the third floor that are open for community use, and they regularly host events across their locations, which is pretty rad. Overall, Sports Basement gets my business every time over other major sporting goods stores. Great people, great vibes, and a strong sense of community.

Came in here to buy a couple of Christmas gifts trying to knock out some of my people off my…read morelist.They have lots of cool stuff clothing with great deals and the service is pretty good. Also, they did ask us if we need help with anything so that was pretty cool I bought a couple sweatpants and hoodies for a good price..

Today I went into champs to purchase a pair of Nike dunks. And unfortunately, they did not have my…read moresize. But I received some of the best customer service I've ever had. The lady's name is Carol. She was very helpful. She went over and beyond the call of duty to direct me to another store. Wanted her to know I appreciate you Carol.

First time visiting this location and I had a great experience. The staff was friendly, helpful,…read moreand the service was quick. I was surprised by how much new and used gear they had available. I brought in some equipment to sell, and the quote process was much faster than I expected. While they weren't able to take everything I brought in, they did purchase several items and made the process easy. Overall, it was a positive experience. It felt good to clear out some space in my garage and get something back for it. I would definitely come back.

We needed a frisbee golf set to play at the nearby park. My husband had bought one a week prior so…read morehe knew just where they were. 3 pack set was very affordable new. Otherwise they have a ton of used ones here in good condition. The kid ringing us up was efficient and friendly. This seems like a great place to come if you need some gently used equipment especially for kids.

There was a hole in one of my shoes, and it got pretty bad that I needed to get a new pair. I get…read moreemails from Big 5 daily, but never really see anything of interest. That is, until the 4th of July when they emailed coupons for $5 off a purchase of $10+. Since shoes are obviously more than $10, I knew I had to go during the holiday to take advantage of that deal, which was good for that day only. I actually stopped by the traffic circle location in Long Beach first, but they didn't have the shoes that I wanted. Rather than choosing a different pair, I went to this location on the southwest corner of 183rd and Gridley. Though not technically a part of Los Cerritos Center, it's close enough that if you park your car on the east side of the mall, you can simply walk to Big 5, which doesn't have many parking spots directly in front. The store is pretty spacious and should cater to just about any athlete for any sport. Since it was summer, most of the sporting goods were swimming related, but I was here for the shoes, which were all the way in the back of the store. Not only did they have the shoe that I was looking for, but they had it in my size too! There was just one box left, and it was all mine! Well, except the lid was badly deformed. One of the employees walked to the back to offer assistance, and then I asked him if I could get a new shoebox for the shoes that I wanted. He mentioned that for the brand, they don't have that many shoeboxes, and they usually get deformed anyways. However, he did give me permission to switch the lids with another box, and so that's what I did. He also directed me to where the seats were so I could try on the shoes before purchasing. The shoes did fit, but I noticed inside each shoe, there was just a cardboard insert used to retain the shape of the shoe before purchase. There wasn't any crumpled paper inside that I've seen inside other shoes, but oh well. Not a dealbreaker for me. The employee did come by again to ask if the shoes fit, to which I answered affirmatively. Though he was kind of hard to understand, I do appreciate how he was there to offer help when needed. Checkout was a breeze. The cashier scanned the shoebox and then my coupon before completing my transaction and wishing me a good 4th of July. Good visit overall. If they didn't have my shoe size, who knows if they would have had one in the back? The two employees I mentioned in this review were the only two I saw working that afternoon, and if that's the norm here, I can't imagine how they would be able to handle a full house. Even though the Lakewood location is closer to me, I would definitely be willing to make the farther drive next time I need a new pair of shoes.

Just came back from a visit to Big 5 and all the female staff were extremely rude and didn't seem…read moreto want to help our program out. I get getting too many people early in the morning could be overwhelming but I don't think we were being too chaotic just asking questions regarding our equipment.

I bought a white Yankees hat from here and left it to be embroidered and when I came back to pick…read moreit up it was dirty and they didn't have another one in my size and they said that they didn't have any cleaner to clean it.

I went there today to look for a 49er shirt or jersey and was told they do not carry any women's…read moreclothing. I'm sorry, but what year are we in?

Nice organized store. I needed some items for an upcoming trip to Yellowstone. One stops and they…read morehad it all! Bear Spray, Bug Spray (Cutters), ans Air horns! Bear and Bugs be gone. Store was well stocked with a lot of Recreational.Summer items along with sporting good items. Nice sale thing on amd 25% off one regular proced item. Staff was friendly and helpful!

I bought the wrong item in January and was able to return it in August no questions asked.read more

David was awesome in helping me select, order, and take measurements for a New Brunswick Rhino…read morebowling ball. I am a super beginner at bowling and he was happy to answer any questions I had and explained in great detail on anything I was confused about. I definitely will come back here for anything bowling related. When I bowled at Cal Bowl, they even repaired my ball free of charge when it got damaged on the lane!

The owner and staff are so friendly and very knowledgeable! Their explanations of everything were…read moreso helpful in getting the right fit for our new and old bowling balls. I highly recommend making the trip here. You get the most value for your experience!