Dick's Heating and Air has consistently done an excellent job. They are responsive and have competitive pricing. Their technician, Roland Pender, is very personable and always goes out of his way to answer questions and hep in any way he can. read more

Seriously rip off business practice charging $460.00 for putting on $40.00 equipment and able to justify. Called Dicks Heating to repair water leak from furnace. Mechanic came in last 30 minutes of 4 hour slot provided (wasting half a day) and gave $460 quote ($400 if I take service agreement same time which I did hoping that I am dealing with *right* company) to replace some piece that was not circulating water. He did the work and when he left I just happen to search the equipment replaced cost to find it was $42.00. Invoice has no breakdown of labor or parts breakdown but flat fees which is the way to charge huge price for minimal work. Absolutely no transparency and even when telling that as informed customer I can see the equipment price they stick to charging 10 times. After talking to Loretta on phone I am convinced the rip off experience is *how it works* so cancelled $100 service agreement expecting more of such events to happen. Loretta was accurate in saying return amount will be $20+ since original cost will be $460 since I am returning service agreement. Overall bad experience due to lack of transparency and exuberant charges applied. To top it with customer service experienced I am never going back to Dicks heating. read more

Woke up to the furnace blowing only cold air on one of our chilliest mornings. Called Dick's and they have a low fee for service calls, $49.50 instead of over a 100 bucks for many others. Roland came out the next morning and was a very sweet man and solid technician. Fixed the problem and my toes are warm once more. Excellent service and will call Dick's again! read more

On December 15th, 2017 I had one of Dick's Heating and Air Conditioning technicians to our house to fix my Trane XR80 furnace, installed by Dick's 8 1/2 years ago, because it stopped providing heat. It was determined that the control unit had shorted out and needed to be replaced at a cost of $731.55 plus tax or replace the furnace at a cost of $3,600 plus tax. I expressed my concern about the seemingly excessive high price for either choice with the technician but because we were expecting 10 Vietnam Era veterans and their spouses for a Holiday Fellowship lunch at Noon that same day I was left with no choice but to have, at least, the module replaced by the technician. This unexpected cost certainly put a "crimp" on our Christmas spending since we are senior citizens on fixed incomes. Two days later and wanting to get other estimates to compare pricing for the same service, I went on-line and received quotes from two other professional and seasoned Heating and AC companies in the Tacoma area and the cost for the same service including the replacement module for them to do it was between $225.00 including labor plus tax and $335.00 labor inclusive plus tax. On further internet "surfing" I discovered that the cost of the part ranged between $109.00 and $145.00. With an approximate $75-$100 markup that meant that I was charged an additional $400.00 + tax by Dick's. Compared to Dick's pricing for the same service, I feel Dick's should refund me $435.00 to resolve this issue. This amount is based on subtracting the higher of the two other companies' estimates, $335.00 + 10.1 % tax @ $33.83 or $368.84 from $804.70 tax inclusive which I paid for Dick's service. A certified letter to the President of the company providing all related documents was sent to Dick's and received by them on January 9th given him 10 days to contact or respond to me with my refund. To date, no response. read more

I wish zero stars was an option. Sort thousands of dollar and was completely ripped off. I wish i would've read their reviews earlier. Save yourself time and money. I wish i seen the rip off coming instead of listening to the "experts". Horrible experience, this is my first time ever rating a company, i had to warn others. read more

Dicks as a company does not stand by nor take responsibility for the informatioon which the service/maintenance man provided when doing annual maintenance in my home (that annual service is free after 5 years of service for the life of the heating/ac unit). I would use another company that sticks to its word. Company (Loretta and Susan) claimed no responsibility for incorrect information, stating that the repair man was no longer with the company. Not good customer service. Additionally, when they come to service your unit, they look to sell you on additional expensive things that may not be necessary (duct cleaning). Beware. read more

Poor customer service and refusal to stand behind their install and service. Wish I had known this before I spent a lot of money with them. Never had an issue before now read more

First, let me say that I've worked in customer service, specifically dispatching service technician, in the past. A 4 hour window for service is unacceptable. According to the manager, Loretta, they have not changed that policy in 12 years. With the technology available today that seems archaic. None-the-less, I had to make the appointment for my landlord which then required me to take a half day off from my job. At 2 pm I called to make sure that everything was still in order and was told I was the next stop. At 4:10 I called and was told he would arrive at 4:45 to 5. So why the 4 hour window? If I am booked as the last appointment of the day this shouldn't have been necessary. I had moved an appointment to after 5 but would need to leave at 5:15. I was told they couldn't guarantee that. I was fairly unhappy. I did not yell or swear. I told Loretta I was unhappy and that I wasn't going to take another day off from work. She did nothing to diffuse the situation and instead gave several snide remarks even mentioning her being a mind-reader and a gypsy. I found her behavior extremely rude and unprofessional. Customer service is not an easy job. This woman is making it harder than it needs to. Making any attempt to compromise with me would have made me happy. Unfortunately, that did not happen. read more

As I write this review now, Mike and Lee are driving home at 830pm after finishing our whole house install. It was a long day for these guys in sub freezing temperatures since 1030am. Fighting morning traffic from Sumner all the way up to Woodinville, only to spend the next 10 hours straight in the cold installing a new water heater/furnace/and heat pump. These guys need to be given a GOLD star. This was really a 2-day job, and I was surprised that Dicks Heating was asking their installers to complete it in a day. They did, but I don't think it should be a company policy to ask their installers to to work as such on a regular basis. This is the second time we have used Dicks for a new install. The first was Spring 2006, in our previous home in Bellevue. I remember a team of 6 guys showing up throughout the day to assist with each aspect of the installation of a new furnace and heat pump. Lee and Mike did the same work as those 6 guys in a day, and installed a hot water tank too!! Oh, one last thing. On their way out, Mike noticed something was not quite right with one of the PVC fittings. He decided to redo it, even though it was something minor. Awesome installers!! read more

We had one of their techs, Roland, help us with replacing our 25 year old heater that was breaking down. He carefully reviewed what we wanted the new furnace to do, measured the air flow and cooling system we wanted to add, and provided us with 3 different options. We chose the Coleman heater and heat pump option. It's been 3 years now and we are very happy with the system. The air flow is fantastic. The annual maintenance assures us that our system is always ready to go. read more

My Ac unit was working but not as efficient as it usually was. I could tell something was wrong . Anyway technician comes out very nice until I say no way am I buying a whole new system . Tells me I need 3lbs of r-22 and the discount price for being such a long time customer almost 800 bucks plus tax . Loretta who always answers the phone said I'll call you back with a better discount. She called and I told her to leave price on my voice mail but she didn't . So long story short I was lucky found a tech who had a bunch or r-22 which Dicks will treat like it's in such short supply because of the EPA. It is in shorter supply, but not that bad. He said it costs about 40 dollars a pound for R-22 . So the 800 discount price they quoted me was such a mark up . They new tech had me come out and watch him hook up the gauges and watch him install the r-22 . Turns out I only needed 2lbs not 3 . He charged me 200. Of course he's gotta make a living so a little labor cost for 15 min of work. Bottom line Dicks is a rip off . They didn't even check to see if I had a leak In the line . Very disappointed in them as a whole company. My unit is working perfectly now . Selling my house soon will tell them definitely don't use Dicks . read more

A friend of mine called saying his furnace quit working. He had Dick's go out and inspect it. They told him the motor was bad and a heat sequencer was bad. Thye quoted him a price of about $750 for the repairs. I went to York furnace supply and bought the parts. The heat sequencer costs $6, and the motor and capacitor costs $112. It took me about 30 minutes to replace them. The price given was outrageous. I kept the sheet the tech gave to my friend and plan on calling Dick's to find out why the price was so high. A whole new electric furnace would only cost around $400 (furnace only, not installed.) This is a good reminder to shop around before you buy. read more

Awesome experience. Quick & helpful! They helped save my family from carbon monoxide poisoning and were quick and informative! They had excellent customer service and prices too! Thank you! read more

The Dick's Technician came out and ran some tests saying the control board was bad. The cost for the board would be $739 to $827 if I just did the repair but he also told me the furnace was really old and I needs a new one which he could provide for only $5070. Control boards don't cost that much. I checked online and they are only $215. However, that isn't the issue. I reviewed the diagnostic lights that were flashing and apparently there was an "Open Roll Out Switch". I located the switch which was kind of hidden and reset it. Furnace then works! I called Dicks because I didn't want to have to deal with the furnace, Whatever happened to integrity. Seems I'll always have to second guess technicians from now on who try to sell me a new furnace. read more

Food for thought. A couple of years ago we had Dick's install a forced air heating system. We found that when it turned on, there was a fresh breeze flowing through the living area, newspapers would blow off a table, the potted plants rattle in the wind. A technician was called and the blower was turned down (as far as we could understand). It did not help a bit, so a second techie was called. He said that he blower was at the minimum and wondered aloud why "they" had installed such a big unit. We think he said "a three ton unit". The only way to solve the problem was either to get a smaller unit or to install heating vents servicing areas that we do not really want to heat up. During the consultation with the salesperson before the installation, no options were mentioned. read more

Very unethical business practices. After receiving a message from Dick's Heating and Air Conditioning that our unit was due for routine service we called to schedule said service and requested they also review why the unit was not cooling properly. On the day of the service the repair man arrived and told me immediately he would not be able to perform the preventive service as they were extremely busy and he would be working until 7:00 pm as it was. He then took one look at the unit and informed me that this model did not have a cooling feature. He then presented me with a diagnostic bill for $74.00. When I protested the amount being charged for 2 minute glance at the unit the office told us if we didn't supply a credit card immediately they would charge an additional $350.00. Extremely dissatisfied. read more

We have had the annual service of our furnace and heat pump done by Dick's for many years. We have always been generally pleased with the service until this year. During our routine service it was determined that our heat pump was slightly low on refrigerant. The technician said it would be $1047.00 to top off the refrigerant (R410). I asked how long this service takes and he said less than an hour. This seemed to be awfully expensive so we decided not to proceed with adding the refrigerant. The next day I called Dick's office to verify the price and they said that the quote given was correct. I then called another reputable HVAC contractor and the came to the house and added 1 pound of refrigerant to our system and the bill was $270.00 total. I have now lost all confidence in Dick's Heat and AC. I feel that I cannot trust their prices. I priced R410 on Amazon and found it available for $5.00 per pound. One pound of refrigerant and one hour of labor is nowhere near $1047.00. read more

My grandmother used these guys for over 15 years. I own her home now and had them come out many times. They are a bit over priced but do their job until my air conditioning was out of gas. They told me it had holes in the lines needed replaced but filled it anyway. Know I gotta it may not last. So 166.00 down the drain for two days worth of air. That's not good business. You don't fill a unit if it has holes and not holding pressure. Your choice in if you use them. I won't and went with a different company. Will never use them again. read more

Have always had a pretty good experience with Dick's until recently. Wanted to do my yearly maintenance and when my furnace wasn't working properly when they came, the did a diagnosis instead and recommended a new pressure switch. I purchased one on-line and installed myself but the unit was still having issues. Called a Furnace Tech I've used before to come check things out as he's close and could come out that day. Turned out I didn't need a new pressure switch at all but needed my inducer cleaned. Just talked to Dick's to see if I they could waive my last cleaning on my maintenance plan (because the other guy cleaned it) and it's a no - go. She started scolding me on why a maintenance plan is there and how I've missed my "annual cleaning" by a few months. What happened to customer service? I wasn't asking to refund my "diagnosis fee" I paid to be told to replace a part that really didn't need replacing but just get the last cleaning on my plan waived. She was pretty blunt, abrupt and really kinda rude. Disappointed because I've referred several people to them in the past. Guess I need to find a new company. read more

I called this company one morning, but found the problem before the day was out, so called and cancelled. I talked to one person in the morning, and another when I cancelled. When I called to cancel, the woman said she could not find my appointment, but would leave a note saying I cancelled. The next day we found a slip from the gentleman who came out on the service call. I figured it had been a miscommunication, and the office did not tell him. Imagine my surprise when I got a bill in the mail. I called, explained the situation, and was told it would be looked into. A few months later, I received another bill, so again I called, explained the whole story again, and was told it was being reviewed by the owner. A few months later, another bill, again I call, same story. This happened a third (3) time, and this time I asked how long it took to make a decision, and when would I know. Again was told the same thing. Now months later I get a bill from a collection agency, and of course the bill has increased. I call the office again and ask for the owner, I got a manager. She calls me back and says the decision was made I was responsible for the bill and I was called and told. They never called me with that info or I would have taken steps then. I even told the manager, Loretta, that all they had to do way back was pull their phone records, and they would have seen I called twice the day in question. Now I'm taking further steps. A not impressed Puyallup resident read more

If I could give this buisness no stars I would. I would love to know if they do backround and drug checks on their employees, because THEY STOLE PAIN MEDICATION FROM MY FAMILY! One of more employees stole 2 different medications from different locations in our bathroom, around 70 pills. How scary is it to know that someone you hired was rumaging through your stuff. What was even worse was the response from the company we got. Not even an apology, just a " Oh, well I will notify the supervisor." The medication was perscribed for a reason, and now since it is a controlled substance we have to wait at least 2 weeks to get it replaced. So if you would like to hire a company that has shaddy employees who rummage through your things and steal from you, I highly recomend them. read more

Horrible people, they take advantage of seniors! We purchased a home and called to have our furnace cleaned and inspected. The guy actually turned our furnace off and told us if we turned it back on we would die in our sleep because it was so toxic. He said we needed to buy a new furnace and he could have it 3 days. I called another furnace furnace company who cleaned and inspected the furnace and said it was just fine. Cost $92 instead of thousands! read more

In December 2009 my furnace in my house stop working. It was starting but not blowing air. I called Dick's Heating and Air Conditioning to fix the problem. They "fixed" the problem by installing a new igniter costing me almost 400 dollars. The repairman told me that the best thing was to buy a new furnace which they could sell me for about 4,000 dollars. My furnace is only 11 years old so I did not think that buying a new furnace was a good decision. I paid him for the repair and he told that the "repair" was under waranty. A few weeks later the furnace stop working again, same problem. I called the company to take a look at the problem. The same repairman came and with no additional parts had the furnace working again. Once again he tried to persuade me to purchase a new furnace. When I told him that I felt that my furnace needed to be repair not replaced he gave me an invoice for 50 dollars. I reminded him that the repair was under. He told me that the problem this time was not the part that he replaced during the first visit. I concluded that he replaced something that was working fine. I did not understand what he was charging me for. A few weeks later the furnace stop working for a third time. I called a different company and the repairman found a loose wire. I told him that the igniter was replaced a few weeks prior. He told me that the loose wire was not allowing the furnace to blow the air out and it has nothing to do with the igniter and that my furnace did not needed to be replaced yet. I called the company office. The people at the office were very rude. I tried to explain to them what the situation was and why I did not feel that the work done was the proper work to correct the problem. I added that since they already charged me for work that was not needed that new bill must be canceled. Today a collection company called me demanding payment in the amount of $100.80. read more

STAY FAR AWAY FROM THESE PEOPLE !!!!! We had them come out see why the AC was not as cold as it was the day before. The service person said we were a little low on the coolant. But was more interested in selling us a new system. The system has been working great since we have lived in the house. We asked him to just recharge the system and inspect it. He state that it was $494. 55. We came home from work the the system was not working. The bill was on the counter just said "found seal system low on charge, There was not price next to it. But there was a price for $8795.66 for a whole new system. Went under the house to find that the duct that houses our cooling coils was separated causing air to not go over the cooling coils but be drawn in from the crawl space into the registers in the house. I had to put the duct back together and retape it. the system works fine now that it is sealed. I called them and talked to Loretta, who is not a very nice person at all. I told her i don't have a problem paying for the coolant, however the service we received was not complete and satisfactory. I asked her how much refrigerant he used in our system. The normal system takes 4 pounds when completely empty. He said he used 2 pounds which is hard to believe, even though there is nothing in writing. Even if he didn't separate the duct, he was hired to inspect our system. which he failed to do. I feel he separated the duct to make our system not work, making us want to purchase a whole new furnace and heat pump at $8795.66 versus the $494.55 i paid for him to inspect our system. When asked to speak to the owner was told I was not allowed to. He does not speak to anyone That is what she (Loretta) was for. Well I wonder if he know really how his company is run is he doesn't every talk to his dissatisfied customers. RUDE PEOPLE!!!! STAY AWAY read more

My mother in law's furnace stopped running the other day. She always feels like she's bothering me so opted to call Dick's heating. I arrived and the technician and her were in the garage looking at the furnace. I introduced myself and asked what the problem was. Matt, the technician said it was a bad vent pressure switch and a bad gas valve. I asked if we could prove it? He asked me if i do HVAC? I informed him I teach it at the local technical college. Anyways, I went through my testing process and found the vent pressure switch to be bad and the gas valve not opening despite getting power. At first i was satisfied with his diagnosis and asked what the repair cost would be? He said $1200. At that price I informed him I will do it myself. The next day i get the parts and begin the installation. This is where I get a bad taste in my mouth. Having a good work light in the garage I install the vent pressure switch as it is the easiest and I decided to retest as i go. That's when i notice the main gas shut off was closed, that makes me suspicious. After opening the shut off and retesting, the gas valve opened and the furnace operated as it should. I don't know how anyone can save face in this situation, he knew I would find it. I know for a fact my 72 year old mother in law didn't close the valve. I can only speculate that he initially saw a retired woman that has a nice house overlooking the narrows bridge and thought an easy up sell of parts or maybe a new furnace. I understand businesses need to make money but not like this. read more

Quite possibly the worse company I have dealt with recently. Dick's makes the Sears Outlet store look stellar in comparison. Where to start? Tech came out for a routine cleaning, furnace was working fine until the Dick's tech 'cleaned' the furnace. Now the furnace is completely inoperable. Dick's sent a second tech out the next day, he was unable to repair the furnace and said he needed to 'regroup' and would call back. He never called back, neither did anyone else from Dick's. It wasn't until day three that I was able to get someone from Dick's to call me. An appointment was scheduled, I burned a day off from work, but when the appointment window arrived the tech never showed up. Not only that, no one from Dick's called me to tell me there was an issue. At the moment, I can't get a straight answer from this worthless company. No one will answer questions about what is wrong with the furnace and why it will not fire up. Again, furnace was working perfectly fine until Justin from Dick's showed up. He didn't even have the courtesy to turn the furnace back on when he left, so I have no idea how he tested it. At this point I'm just waiting for a tech to come out tomorrow to try and figure out what is wrong with the furnace that worked just fine prior to this company's service. So far I am out two days of heat, the money literally going up the chimney as a natural gas fireplace is our only source of heat, and one vacation day. I have no hopes of this company doing anything remotely close to making this situation right, which would be not charging for a diagnosis and reimbursing us the money we paid for the service that disabled the furnace to begin with. read more

The first problem with the furnace (first part of 2011) was the furnace sporadically not shutting off. We'd have to turn the gas valve off at the furnace, then wait for the cool down cycle to finish and turn the breaker off, wait ten seconds and turn it back on. I went on the Williams Furnace web site for troubleshooting, and found that it was probably either the thermostat or the gas valve that were defective. I called a number of HVAC repair facilities, and made an appointment for Dicks to come out 02/22/11 and diagnose the problem for $49.50, and if I had them do the work, the $49.50 would be applied to the repair cost. On 02/16, I bought a new thermostat at Ace Hardware ($13.00) and installed it. The gas valve was now sticking (repeated clicking) when the furnace would shut off. On 02/22, Edgar Garcia from Dicks Heating came over and diagnosed the problem as a defective gas valve. The cost of repair would be $540.38 ($478.50 if I signed up for a yearly service plan), and they could have the part in about three days. I agreed to have them do the work and signed up for the yearly service plan. I called them twice afterwards to find out the status of the parts order, and they were very uninformative other then to say it would be a little longer. On 03/04, on a hunch, I purchased a new thermostat at Lowe's for $40.00 and installed it. This solved the problem with the furnace, and I returned the other thermostat to Ace Hardware for a refund. On 03/08 I called Dicks and explained what I had done and the furnace was now working fine. I requested a refund due to the faulty diagnosis by their technician. Loretta informed me that the $49.50 covered Edgars wages and was non-refundable. I asked to speak with her supervisor and she told me "Beth" was with a customer and transferred me to her voicemail. I left a brief synopsis and requested a return call. I called twice more and was told Beth was in a meeting. On the third call, I reached Beth and she informed me in no uncertain terms that there would be no refund. She said that they couldn't take the word of "just a homeowner" that the furnace was fixed, I'd need to get a certified technician to verify it. I immediately invited one of her technicians to come over and verify the repair. She declined and told me I'd have to get another companies technician to verify it. I told her it didn't make sense for me to pay another companies service fee to get a refund from her, but she declined to explain her stance and rudely ended the phone call. So... I paid them over $50.00 (with tax) and would have paid them$478.50 if they had gotten the part on time. I doubt they would have refunded $478.50 for a useless repair since they won.t refund $50.00 for a useless diagnosis. Addendum: They were recently fined $20,000.00 by the AG for not being very honest... I'm surprised they're still in business. read more

Please shop around before hiring this company. They overcharge!!! Just needed a new circuit board for our furnace, Dicks charged $604.00. After pricing the part we found we could have purchased it online for $130.00. Called to question the price and talk to the owner, he refused to call us back. Buyer Beware.!!!! read more

I've been a loyal Dick's customer for 10+ years. During this year's annual A/C inspection and service, the technician found a "burned and pitted" contactor and subsequently replaced it. Only 60-days later, it went out again. Because their available appointment window was several days away, we called another company so that we could cool our house during that warm stretch, which was especially important because we were expecting guests. The second technician found a similar contactor problem, but also diagnosed the cause as a high electrical load due to a low volume of refrigerant. After the A/C unit was serviced by the second company (new part and added some refrigerant), it works great. The Dick's technician had just declared that the unit was ok. Did he not check the refrigerant level as part of the inspection? I called Dick's and was instructed to email a particular Dick's employee to ask for a parts refund. I didn't even get a reply. I called five more times over a 5-week period to seek an answer, only to be told that they would call me back, but the only call from them came at the end, when they refused to refund the cost of the part because I didn't have their technician do the replacement. Um, hello?! You weren't available to fix it. I didn't even demand that they pay the additional diagnostic fee or for the next replacement part (for which Dick's suspiciously charged me more than 25% more than the second company), I just wanted them to refund their part. Not only did they refuse, but it was among the worst customer service experiences ever, and the smug, rude woman on the phone simply blamed "the owner" for the delays and refusal. When I told her that this interaction, and how she, in particular, had handled the entire affair, was going to cost them a long-term customer, I could hear the shrug of her shoulders through the phone. In the future, I will pay for all of these types of services with a credit card, so that questionable charges can be contested. I notified the BBB to see if they can facilitate a reasonable resolution, so I'm open to modifying my review depending on how Dick's chooses to handle it. Either way, I will always happily share my experiences with friends, families, and coworkers. Coincidentally, I needed to replace my furnace this week. Guess who I did NOT call. read more

Bought a new furnace last and they told me what great customer service they have. They talked me into paying for a service agreement to guarantee lower prices and same day service if needed. Well today I called to have someone come out and fix my furnace because it is not working, the lady with the horrible nasty attitude on the other end of the line said they couldn't get out until after 3pm the following day. I said fine I'll call someone else. I called back about an hour later after another company responded very quickly and pleasantly to talk to a manager and why they had such horrible customer service and why they would falsely advertise same day service and it not be available. I now see where their customer service training came from. My point is there customer service is some of the worst I've ever experienced. read more

Would never call again. Had a tech come out when our AC wasn't working. He barely looked at the system and instead quoted me about $1,000 worth of work. We called another company the next day and it was fixed for a couple hundred dollars. Very frustrating! read more

These folks are crooked and have terrible customer service. Even their own employees agree. A technician who came to our house to service the furnace (very friendly guy, no longer works there) told us that the owners are rotten people who put their bottom line above all else, including customer service. They made a hard pitch for a 5-year service agreement whose fine print clearly stated that the price wouldn't change for those 5 years, and then they went ahead and raised the price anyway. When I called to inquire about this, the woman who answers the phone suggested that that since I had mixed up a service call time recently, that I was probably wrong about their contract as well. Go with another company. read more

Extremely disappointed in cost of service!! My furnace stopped producing heat, fan etc worked, just no heat. I had just purchased this home not even 60 days ago. I called Dicks Heating as they were the last service provider listed on my furnace. The technician immediately diagnosed a bad igniter. I felt he was quick, friendly, knowledgeable. My issue, he was at my house for 25 min tops. That was including replacing the igniter to the tune of $359 plus tax. I honestly didn't over think it until I thought how short the visit and easy fix. I googled my furnace make and model and then igniter. The part cost on multiple websites $19.99!! I called the office and very KINDLY asked for explanation. I was told, "I guess we should buy our parts online" in a very condescending tone. I was then told I was being billed for 'expertise'. Ugh, I honestly feel very taken advantage of!! I have zero problem paying for expertise, but the markup on parts is unacceptable!! read more

Our heating system recently quit working three years after purchasing from Dick's for several thousand dollars. Our thermostat was defective and replaced under warranty at no cost we were told by the technician. Two weeks later we are notified by phone told by disrespectful and rude employee at Dick's that no, you owe us $165 plus tax for a labor charge! Shame on Dick's for bad business policy. We filed a complaint with the BBB. read more

Horrible & rude service, not to mention a thief!. They are a rip off. They came to our house to do a routine annual maintenance... After they left, our furnace was not firing up. I called them up again and they will come back at a $49 trip charge to diagnose the problem. Clearly, they broke the furnace when they did the annual maintenance. I was a sucker enough to have them come out to see what they broke. They now claim that my heat exchanger has cracked and need a whole new furnace. Why did they not tell me this less then 24hr earlier when they were here to service the furnace? Anyways, they gave me a quote of $2500+ to replace my furnace but will deduct the service call of $49+tax if I went with the replacement. DO NOT USE THESE GUYS!!! They will break you furnace and charge you an arm and a leg to repair.. If there was a way to give them negative stars, I would! read more

We had the same type of experience with Dicks. Overcharged for a service and had the same rude staff. Absolutely no budging from them. We were never able to talk to the owner. Please check their BBB rating of C-. They have received this for a reason! read more

DO NOT USE this company. Criminals who are trying to take advantage of my 83 year old father. They came out on 12/22/12 for a service call and said that the coolant was leaking and the heat strips for emergency heat were bad too. They presented an estimate for a new unit for $7,842. I just called my trusted friend who came out changed a $36.00 part and a new thermostat ($160.00) and diagnosed the system again and said that everything is now working. This company uses a gimmick of a low service fee to get out to a prospective customer's home and then RIP off customers. read more

Consumers Beware!!!! They service tech told my dad that his Heat Pump was leaking and that he would need to replace the whole system for $7800. The real problem was a $38 sequencer on the air handler and there was no leak at the heat pump. Bottom line DO NOT USE THIS COMPANY EVER!!!!!!!!!!!!!!!!! read more

Will never use Dick's again. We called them for service on our rental unit. They sent out someone who could barely speak English and did not seem to understand the workings of the furnace or what the problem was. After three weeks a part was ordered and installed. Furnace still did not work. My husband then tried replacing the thermostat and that corrected the problem. I don't see how someone who repairs furnaces would not know when to try a simple thermostat replacement. I have yet to see an invoice (we were not there during the last visit), yet was charged over $300 to fix the furnace when all was needed was a $30 part. Every time my husband has called to question this Loretta hangs up on him and still refuses to send us an invoice read more

I'd give it a zero if I could but... Our a/c wasn't working and we called this place, technician came 30mins before the end of the 4 hr window. Seemed like he was in a hurry, asked him a simple question and he snapped at me saying I owed him for coming out... oookkkk. He looked at our unit, hooked it up to equipment and said that my compressor needed replacing. He said he's been doing this for over 14 yrs and recommends just replacing the whole unit. Wanted to look at the heater and upon seeing it told me just to be safe, for me to replace "everything". He quote: 5k to replace the a/c, 10k to replace the whole thing. As soon as he left, I called someone else who came out the next day. He went straight to our fuse box and told me the fuse to the a/c was bad and replaced it and our a/c works like a charm. Dick's Heating and Air has either technicians who are down right stupid or coaches them up to drain consumers of money. We got a call from the office the following afternoon asking how the service was ( but I'm sure it was to see if we had made up our minds into dropping 10k on their lap), we told them we got someone else to come over and fixed the problem with 10mins and complained about their tech, she said she'll follow up on it and tell the manager about it, but never got a follow up. DO NOT USE this company!!! read more