Worst optometrist, staff is incompetent, dr galan fitted me for a scleral lense that fit…read moreincorrectly and charged 1000 dollors, He is not qualified to make this lense, He overbooks and keeps patients waiting for over an hour, insurance paid for my lense and he overbilled me, the optician , scott, thinks he is a physician, he was trained to fit eyeglasses, not too difficult, staff is like 13 yrs old , and unable to answer questions.

I've been seeing Dr. Galan for my eye exams for over 15 years. He is always very knowledgeable and…read morethorough. His contact lens prices are reasonable. Recently I lost a pair of disposible lenses on a trip upstate and Dr Galan shipped me a replacement pair within a day. I even travel from queens to see him because I know he will always be honest with me about my eye care needs.

i've been coming here with my parents & brother since i was in the 4th grade. im 23 now. the only…read morereason i'm deducting a star is because you always seem to wait quite a while before being seen for your exam, BUT other than that i always have & hopefully will always be a loyal customer. even now, i live in california but i still make it back for my annual appt. all the ladies that work here know us & have never done us wrong, especially Marie - she always hooks us up!

This place is the same as RVC Optometric Associates. The front desk is usually staffed by a couple…read moreof older women who are grouchy and have no customer skills. My wife went here for an eye exam and to get a new prescription for her contact lenses. She was charged full price for both even though we had insurance. When her lenses were ready to be picked up, she called our insurance carrier to verify our coverage and was told that she should not have been charged anything. The insurance company contacted them directly and spoke with Judy who tried to twist the story to say, they charged her because they thought she would be getting eyeglasses too. My wife never mentioned anything about getting eyeglasses; its obvious they made a mistake and were trying to justify it rather than apologize to the customer. When I went to pick up her lenses, Judy was there and did not apologize or say anything. Horrible customer service from someone who blatantly lies !!! Safe to say, we won't be going back here.

Even though it's in a weird spot on Sunrise and the parking lot is kind of arduous. This is my…read morepreferred spot for all my eye care needs. The staff is super friendly and professional. With good bedside manner and clam demeanor which makes the eye exam less stressful for people like myself with anxiety. They have a wide selection of glasses but I use contacts so I did not browse. The pricing is on affordable side even if you do not have insurance.

I can't recommend this store enough. Glen and his staff are amazing people. They take very good…read morecare of their customers and I will always support them

I didn't have an appointment so I called to see if I could have my 8 Y.O. son's eyes checked. I…read morespoke to Ronaldo who kindly agreed to fit me in right away between his scheduled appointments. Doctor Fuchs was great with my son, and Ronaldo was helpful with our glasses selection. My son can get nervous in clinical settings but he had a great time, and is looking forward to getting his new glasses. Fair warning - if you're like me and you haven't bought glasses recently - they ain't cheap. Prepare yourself bc insurance only reduces your bill by $100. The rest is out of pocket.

warning warning scam scam! They said take my insurance and…read morecharged me full price with just a 10% discount. Also tried to make me purchase 6 months of contacts at $600 said less options. Beware!!! Also very obvious employeees have no idea what they are doing!! no wonder why no one came in the whole time i was there!! Scam' reporting them Monday!!

My second visit to another Visionworks. Same excellent results…read more Today's visit was due to a broken nose pad! Catherine promptly called the previous store to obtain the date of original purchase. Unfortunately, they were not under warranty. Made up a file and passed it onto the optometrist, Marie. She located the pair I had, albeit in a different color, transferred my lenses into them, adjusted them and sent me on my way. She also mentioned an upcoming promotion that would allow me to get spare pairs in case of any other mishap. I was in an out within a half hour. I couldn't be more thankful to these two women!! I was expecting problems. Boy, they proved me wrong. If only more employees were this beneficial to their customers.

Speaking only on sales associates. I Bought my son's first pair here. That was fine. Went back with…read morea new prescription and the sales associate made me walk out the door. It was a blessing though. I found out they are extremely overpriced about 65% more than another competitor I had to go to. Honestly, I would have never figured it out had the man not been so arrogant, condescending and rude under the facade of being "professional". So thank you, I guess?

Just left the doctor's office. Have always had the best experience. It is a small office but…read morestaff and doctor alike are so friendly. I want to especially thank Yvette. She does it all. She is wonderfully capable and a big help to everyone.

Gray team effort to help my father who's hard of hearing and had beginning stages of dementia. They…read morewere so attentive and never rushed me as he's not bilingual and I had to assist and translate. TY for such a smooth transaction!

Professional! Quick!…read moreSuper nice staff! I currently have "The Teacher Insurance" and my husbands insurance (MTA) This is the only place that takes both! BEYOND HAPPY! I called the same day for an appointment and they were able to fit me in. No wait! As I entered both Ladies were welcoming and briefed me with my insurances.(which I loved, I never know which insures covers what) Social distance was a priority. Everything was clean and welcoming. The doctor was able to see me right away, I literally spent no more than 45 min with exam. She was extremely nice, easy to speak to, (some doctors get right to the point and brief) she was very thorough, explained the exams and completed the different eye tests! She took her time where I didn't feel like I was a number or a patient entering a revolving door! I inquired about colored contacts she even provided me with samples of different colored contacts! I would 1000% recommend this vision care!

I have been waiting since December 22 (it is February 26) for a pair of sunglasses. I have been a…read morecustomer for over 20 years but the new ownership leaves much to be desired. I gave the optometrist my glasses and a prescription saying the glasses were perfect and I wasn't sure if the prescription was correct. He chose to fill the prescription. Needless-to say, it was incorrect. He blamed the writer of the prescription saying he was trying to trick me to have anyone else filling the prescription make the wrong glasses so that I would return to him. He then used my glasses to get a new prescription. The glasses he made caused me to see double. He again blamed the old optometrist. He had me come in to see his optometrist for a brand new prescription. I was kept waiting for over 45 minutes, during which time the client scheduled after me already entered. The doctor checked my eyes but "didn't bring his equipment to test for prisms" - the one problem that the glasses he gave me had. But he promised that for the next exam I would be his first patient. The next week I showed up and lo and behold the doctor was with another patient. He told me he didn't realize he promised me the first appointment and said "I guess I need a REAL appointment book". The glasses that were then made were still wrong and made me see double. He refused to refund my money and I am still waiting for a solution. When I originally ordered the glasses I called after over four weeks because I hadn't heard from them. I was told "The glasses are here but I don't know if they came back from the maker or weren't sent out yet. I'll call you tomorrow to let you know. Four days later I called him because I hadn't heard from them and was told - Oh yes, they're ready. I don't know why you weren't called.

Love the staff, and the exam was extensive. Great selection of frames that were covered under my…read moreplan. Warm and welcoming environment.

Honestly, the amount of time I had to wait at the eye doctor today was genuinely absurd. Like, I'm…read morenot even exaggerating when I say I feel like I could have completed an entire semester of school in the amount of time I spent sitting there. I walked in thinking, "Alright, this shouldn't take too long," because how complicated can an eye appointment really be? Apparently, extremely complicated, because somehow I ended up waiting for what felt like approximately 47 years. I got there, checked in, sat down, and figured they'd call me back pretty soon. Nope. I sat there. And sat there. And continued sitting there. At a certain point, I started questioning whether I was actually at an eye doctor or if I had accidentally signed up to become a permanent resident of the waiting room. I watched people come in after me, check in after me, sit down after me, and somehow get called back before me. I genuinely started wondering if there was some sort of secret VIP line that I had not been informed about. The worst part is that every time someone opened the door, I thought, "Finally, this is it." And then they would call someone else. Every. Single. Time. Eventually, I stopped even looking up because I had completely lost hope. I could have brought a sleeping bag, a pillow, a Nintendo Switch, three meals, and a change of clothes, and I still probably would have had plenty of time to spare. At one point, I genuinely forgot why I was there. I started staring at the walls, reading every single sign in the office, looking at the eye charts, examining the fish tank--basically anything I could possibly do to entertain myself. I became more familiar with that waiting room than I am with my own house. If someone asked me where the bathroom was, what magazines they had, or what color the receptionist's chair was, I could have given them a full tour. And then, just when I thought surely I had been forgotten completely, they finally called me back. But even THAT wasn't the end of it. I thought getting called back meant the appointment was finally going to happen. Instead, I got brought into another room and proceeded to wait AGAIN. So apparently there was a waiting room inside the waiting room. It was like an eye-doctor-themed escape room where the objective was simply to see how long I could remain patient before losing my mind. By the time the actual doctor came in, I had aged approximately six years. I was no longer the same person who walked through those doors. I had experienced things. I had seen things. I had waited. And honestly, after all that time, I expected them to at least congratulate me for surviving the experience. The whole appointment probably took about 20 minutes once everything actually started, which somehow made the waiting even more ridiculous. I spent what felt like an entire geological era waiting for something that was over practically as soon as it began. I genuinely think I spent more time staring at the waiting room wall than I spent talking to the actual eye doctor. So yeah, overall, fantastic experience. Nothing says "we value your time" quite like making someone sit around long enough to reconsider every decision that led them to make the appointment in the first place. Next time I go to the eye doctor, I'm bringing snacks, a charger, a blanket, homework, and possibly a tent, because apparently I need to prepare for an overnight stay.

Besides the fact that I waited I 1/2 hours to see Dr. Norty, I thought that the visit went well…read more That was until I realized that I had 1 more question for the doctor. I called her 5 (THAT'S RIGHT, 5) times over a 3-4 week period without a call back!! I HAD ONLY 1 QUESTION to ask. It was a yes or no answer. Well, I called for a 5th time this morning and sill no call. It's just about 1pm now. I'm so very disappointed as well as FURIOUS!!