Worst optometrist, staff is incompetent, dr galan fitted me for a scleral lense that fit…read moreincorrectly and charged 1000 dollors, He is not qualified to make this lense, He overbooks and keeps patients waiting for over an hour, insurance paid for my lense and he overbilled me, the optician , scott, thinks he is a physician, he was trained to fit eyeglasses, not too difficult, staff is like 13 yrs old , and unable to answer questions.

I've been seeing Dr. Galan for my eye exams for over 15 years. He is always very knowledgeable and…read morethorough. His contact lens prices are reasonable. Recently I lost a pair of disposible lenses on a trip upstate and Dr Galan shipped me a replacement pair within a day. I even travel from queens to see him because I know he will always be honest with me about my eye care needs.

i've been coming here with my parents & brother since i was in the 4th grade. im 23 now. the only…read morereason i'm deducting a star is because you always seem to wait quite a while before being seen for your exam, BUT other than that i always have & hopefully will always be a loyal customer. even now, i live in california but i still make it back for my annual appt. all the ladies that work here know us & have never done us wrong, especially Marie - she always hooks us up!

This place is the same as RVC Optometric Associates. The front desk is usually staffed by a couple…read moreof older women who are grouchy and have no customer skills. My wife went here for an eye exam and to get a new prescription for her contact lenses. She was charged full price for both even though we had insurance. When her lenses were ready to be picked up, she called our insurance carrier to verify our coverage and was told that she should not have been charged anything. The insurance company contacted them directly and spoke with Judy who tried to twist the story to say, they charged her because they thought she would be getting eyeglasses too. My wife never mentioned anything about getting eyeglasses; its obvious they made a mistake and were trying to justify it rather than apologize to the customer. When I went to pick up her lenses, Judy was there and did not apologize or say anything. Horrible customer service from someone who blatantly lies !!! Safe to say, we won't be going back here.

Even though it's in a weird spot on Sunrise and the parking lot is kind of arduous. This is my…read morepreferred spot for all my eye care needs. The staff is super friendly and professional. With good bedside manner and clam demeanor which makes the eye exam less stressful for people like myself with anxiety. They have a wide selection of glasses but I use contacts so I did not browse. The pricing is on affordable side even if you do not have insurance.

I can't recommend this store enough. Glen and his staff are amazing people. They take very good…read morecare of their customers and I will always support them

I didn't have an appointment so I called to see if I could have my 8 Y.O. son's eyes checked. I…read morespoke to Ronaldo who kindly agreed to fit me in right away between his scheduled appointments. Doctor Fuchs was great with my son, and Ronaldo was helpful with our glasses selection. My son can get nervous in clinical settings but he had a great time, and is looking forward to getting his new glasses. Fair warning - if you're like me and you haven't bought glasses recently - they ain't cheap. Prepare yourself bc insurance only reduces your bill by $100. The rest is out of pocket.

Customer was great and on point. Very knowledgeable and friendly staff, will definitely recommend…read more Their array of frames are nice. Price is competitive.

Speaking only on sales associates. I Bought my son's first pair here. That was fine. Went back with…read morea new prescription and the sales associate made me walk out the door. It was a blessing though. I found out they are extremely overpriced about 65% more than another competitor I had to go to. Honestly, I would have never figured it out had the man not been so arrogant, condescending and rude under the facade of being "professional". So thank you, I guess?

What an absolutely awful experience. I had absolutely no problem with the initial exam, the…read moreglaucoma check, or the examination by the optometrist, including her refraction. The problem arose when I came back to the store to pick up my glasses. This is not my first rodeo with eyeglasses or dealing with optometrists. When I walked in, I introduced myself to the optician with whom I worked originally and said "oh hi, I'm glad it's you" and it was all very pleasant. She has me sit down went to the back to find my glasses and she came out and put them on the table. It has been my experience that normally, an optician will take the glasses, spray them with cleaner, wipe them with a cloth to clean the lenses and then put them on me to be sure that the fit is correct, behind the ears and on the bridge of the nose. This person, Tymequa, was having none of that. And these being graduated bifocals, it is of the utmost importance to have them properly positioned on the head. She didn't bother with that. When I looked up, I had difficulty seeing, and my vision was not clear. It didn't occur to me until a minute or two later, when I took the glasses off and held them up to the light, that I saw that the lenses were filthy! She didn't offer to clean them. We got into this discussion/argument about whether I was holding my head correctly. And I told her that the distance was not good and that the near vision was off as well. Things got very heated very quickly and she told me that I would deal with the manager. The manager, Caesar came out, and was no better. These people do not listen. All they do is interrupt and keep talking and keep talking and keep talking. At some point they need to listen to the patient. I offered to go out to the car and bring in a pair of graduated bifocal lenses that are perfect for me. I suggested they put them under the scope and compare the correction with the glasses that they made for me. That was not happening either. At that point, I simply walked out with my glasses and called corporate. I'm now waiting to hear from corporate and I certainly will not go back to that location to have anything adjusted. PS: When I got home and sat down at my laptop in my chair, the dnear vision was unusable for reading 24 inches away on my laptop, and the distance, looking up at the TV, 20 feet away wa marginal. And yet I must have four other pairs of glasses, all graduated bifocals, and all work perfectly for all distances. I guess you get what you pay for and this place is in dire need of restructuring and re-instruction of the people who work there on how to deal with customers, even if they are perceived to be difficult.

Just left the doctor's office. Have always had the best experience. It is a small office but…read morestaff and doctor alike are so friendly. I want to especially thank Yvette. She does it all. She is wonderfully capable and a big help to everyone.

Gray team effort to help my father who's hard of hearing and had beginning stages of dementia. They…read morewere so attentive and never rushed me as he's not bilingual and I had to assist and translate. TY for such a smooth transaction!

Professional! Quick!…read moreSuper nice staff! I currently have "The Teacher Insurance" and my husbands insurance (MTA) This is the only place that takes both! BEYOND HAPPY! I called the same day for an appointment and they were able to fit me in. No wait! As I entered both Ladies were welcoming and briefed me with my insurances.(which I loved, I never know which insures covers what) Social distance was a priority. Everything was clean and welcoming. The doctor was able to see me right away, I literally spent no more than 45 min with exam. She was extremely nice, easy to speak to, (some doctors get right to the point and brief) she was very thorough, explained the exams and completed the different eye tests! She took her time where I didn't feel like I was a number or a patient entering a revolving door! I inquired about colored contacts she even provided me with samples of different colored contacts! I would 1000% recommend this vision care!

I have been waiting since December 22 (it is February 26) for a pair of sunglasses. I have been a…read morecustomer for over 20 years but the new ownership leaves much to be desired. I gave the optometrist my glasses and a prescription saying the glasses were perfect and I wasn't sure if the prescription was correct. He chose to fill the prescription. Needless-to say, it was incorrect. He blamed the writer of the prescription saying he was trying to trick me to have anyone else filling the prescription make the wrong glasses so that I would return to him. He then used my glasses to get a new prescription. The glasses he made caused me to see double. He again blamed the old optometrist. He had me come in to see his optometrist for a brand new prescription. I was kept waiting for over 45 minutes, during which time the client scheduled after me already entered. The doctor checked my eyes but "didn't bring his equipment to test for prisms" - the one problem that the glasses he gave me had. But he promised that for the next exam I would be his first patient. The next week I showed up and lo and behold the doctor was with another patient. He told me he didn't realize he promised me the first appointment and said "I guess I need a REAL appointment book". The glasses that were then made were still wrong and made me see double. He refused to refund my money and I am still waiting for a solution. When I originally ordered the glasses I called after over four weeks because I hadn't heard from them. I was told "The glasses are here but I don't know if they came back from the maker or weren't sent out yet. I'll call you tomorrow to let you know. Four days later I called him because I hadn't heard from them and was told - Oh yes, they're ready. I don't know why you weren't called.

Love the staff, and the exam was extensive. Great selection of frames that were covered under my…read moreplan. Warm and welcoming environment.

I had been seeing a retinologist for the past 19 yrs, so I am used to the procedure and being…read moreshifted to different waiting rooms for different tests while eyes are dilating. He also functioned as my ophthalmologist. Since I have moved, I have been searching for a good retinologist/ophthalmologist in my area. 1st I went to Vitreoretinal Consultants, had 3 visits in 3 1/2 mos, each time the MD was extremely rushed and gave short, terse answers to my questions. I could not understand why they kept wanting to see me every 4-6 wks when they said my eyes were stable, no changes. I self-referred myself to OCLI after a friend recommended them. The waiting room was worse than VRC, though staff was professional. After my eyes were briefly examined by a tech, and after all the routine tests, I saw Dr McKeague. She is just the MD I had been searching for! She asked me questions, was gentle but efficient and thorough with the exam, sat down with me to explain what she saw, answered my questions and gave me suggestions on how to take better care of my eyes--which eye drops to use, and an eye compress that I could get on-line at their store. And, unless something changes, I do not need to see her for a year! And I do not need to see a separate retinologist, unless she sees something that needs to be addressed. I am very grateful to her.

Besides the fact that I waited I 1/2 hours to see Dr. Norty, I thought that the visit went well…read more That was until I realized that I had 1 more question for the doctor. I called her 5 (THAT'S RIGHT, 5) times over a 3-4 week period without a call back!! I HAD ONLY 1 QUESTION to ask. It was a yes or no answer. Well, I called for a 5th time this morning and sill no call. It's just about 1pm now. I'm so very disappointed as well as FURIOUS!!