Horrible customer service. Horrible customer service. Horrible customer service. Horrible customer service. read more

Speaking only on sales associates. I Bought my son's first pair here. That was fine. Went back with a new prescription and the sales associate made me walk out the door. It was a blessing though. I found out they are extremely overpriced about 65% more than another competitor I had to go to. Honestly, I would have never figured it out had the man not been so arrogant, condescending and rude under the facade of being "professional". So thank you, I guess? read more

What an absolutely awful experience. I had absolutely no problem with the initial exam, the glaucoma check, or the examination by the optometrist, including her refraction. The problem arose when I came back to the store to pick up my glasses. This is not my first rodeo with eyeglasses or dealing with optometrists. When I walked in, I introduced myself to the optician with whom I worked originally and said "oh hi, I'm glad it's you" and it was all very pleasant. She has me sit down went to the back to find my glasses and she came out and put them on the table. It has been my experience that normally, an optician will take the glasses, spray them with cleaner, wipe them with a cloth to clean the lenses and then put them on me to be sure that the fit is correct, behind the ears and on the bridge of the nose. This person, Tymequa, was having none of that. And these being graduated bifocals, it is of the utmost importance to have them properly positioned on the head. She didn't bother with that. When I looked up, I had difficulty seeing, and my vision was not clear. It didn't occur to me until a minute or two later, when I took the glasses off and held them up to the light, that I saw that the lenses were filthy! She didn't offer to clean them. We got into this discussion/argument about whether I was holding my head correctly. And I told her that the distance was not good and that the near vision was off as well. Things got very heated very quickly and she told me that I would deal with the manager. The manager, Caesar came out, and was no better. These people do not listen. All they do is interrupt and keep talking and keep talking and keep talking. At some point they need to listen to the patient. I offered to go out to the car and bring in a pair of graduated bifocal lenses that are perfect for me. I suggested they put them under the scope and compare the correction with the glasses that they made for me. That was not happening either. At that point, I simply walked out with my glasses and called corporate. I'm now waiting to hear from corporate and I certainly will not go back to that location to have anything adjusted. PS: When I got home and sat down at my laptop in my chair, the dnear vision was unusable for reading 24 inches away on my laptop, and the distance, looking up at the TV, 20 feet away wa marginal. And yet I must have four other pairs of glasses, all graduated bifocals, and all work perfectly for all distances. I guess you get what you pay for and this place is in dire need of restructuring and re-instruction of the people who work there on how to deal with customers, even if they are perceived to be difficult. read more

Picture shows glass lenses AFTER they have been cleaned by Visionworks! Notice the left lens and how awful it is. Horrible quality lenses. I purchased the most expensive lenses the establishment offered on Dec. 2023 (1 yr and 7 months ago); scratch resistance, fog resistant, transition, super thin, pretty much the Mercedes Benz of lenses. I figured since my insurance only pays for glasses once every two years, if i get all of the bells and whistles they will last me the full two years. Fast forward to today. The right lens is perfect, clear and no issues but the left lens is super smudged. No matter what I do I can't get them to be clear. I went to the store to get the store to do something about it because it is obviously a defective lens. They start telling me how i don't take care of my glasses and it is my fault. My response; "how can it be my fault if one side is perfectly fine and the other one is messed up. They both had the same exact treatment. Its not like i can take the lenses apart." Their response, "if there isn't anything else, you can either buy new lenses or leave as there isn't anything we can do for you." Very bad lens quality; definitely not worth the $610 I paid for the lenses alone! Don't spend your money here! In addition, I clean my glasses with specialty lens wipes from Zeiss. read more

Davis Visionworks - Left lens is horrible - Optometrists Near Me - Rockville Centre, New York

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I just left Davis Vision and had to post what a great experience we had all due to Thomas Cannone! He was patient and knowledgeable and efficient! Although we have been there many times before, we felt like Thomas helped to guide and direct us to get the best value for our needs. read more

My daughter spent an hour picking black rectangle frames that flattered her face. She was so excited to pick up her glasses after waiting 2 weeks just for it to be the wrong frame. The manager Caesar brought out clear round frames that weren't remotely close to what we picked out. Instead of just apologizing on behalf of the female employee that helped us, he tried to blame the lab for choosing the wrong color. The whole frame was different it was obvious the wrong item # was entered. Hot mess, I'm over this place. read more

Davis Visionworks - Optometrists Near Me - Rockville Centre, New York

Switch and bait. You go in with a coupon that they sent and they tell you that you can't use it there. Then the games begin they start trying to tell you all about the promotions they have. Well what about the promotion they sent to me. It's called deceiving the customer. Not a big waste I went down the block and got great glasses somewhere else read more

Decided to check this Rockville center location for a new prescription. Called ahead as it was busy at the first location I visited in lawrence. Great customer service & choices of frames. The representative told me about my insurance coverage as well as specials that they were offering. I decided to get new eyeglasses as well as sunglasses. They took me as a walk-in which was less than 5 minutes when I got there & from start to finish I was out of there in less than 45mins. read more

I really love this location the people are kind, friendly, understanding and dedicated to your Best Vision experience. If you're tired of the sugar show of Garden City/ Roosevelt Field Arena. Feel free to attend this location. read more

Davis Visionworks - I really love this location the people are patient & friendly. When you walk in it's not mass hysteria. - Optometrists Near Me - Rockville Centre, New York

My interactions with the branch at Gateway Mall have always been frustrating. The prescriptions usually don't suit the way I read . When I went to pick up my last pair, the glasses were in the wrong frame. I was shocked senseless. read more

The optometrist is great. The employees seemed burned out and reflects in the level of service that is provided to customers. It is extremely tough to get an appointment here and even harder to reach them by phone. Protocols for entering and exiting the store due to covid adherence aren't explicitly stated on the website and can cause room for misunderstanding when you actually visit. Lastly, it is close to impossible to reach someone by phone. read more

Overall, not bad. But they try to upsell and when you decline, they get downright rude. Catherine at the desk is very friendly and welcoming. No complaint, wonderful lady. I had Dr. Tam as my optician and she was great. Friendly but professional and she helped sort out an issue that I'm having. Answered every question and was great with my 12 year old step daughter during her exam. Then, we had Nancy, the one in charge of contacts. No good. A little background - I'm a 33 year old professional adult, not a child, and I've been wearing contacts for 16 years and glasses for longer than that. Dr. Tam prescribed me a new daily lens, with the option to go back to my regular ones. Straight forward. Unaware of what my husband's insurance covers, when she asked how many I wanted, I said the one month is fine because I'm not even sure if I'm staying with these or going back to my old brand. Why waste the contacts. Well, immediately she said "you don't wear your contacts everyday "? No ma'am I don't. I wear them a few times a week and my glasses otherwise. Well, insurance covered four months, so, moot point. When then Nancy does her job and tries to sell a membership to Visionworks for 9.99, that comes with certain benefits. I have no problem with that; she's got a job to do. What I do have a problem with is how she responded to my no thank you to both that And getting a pair of glasses along with my contacts. (And it was a real "no thank you ." I was polite the entire time. ) She said something to the effect of "so, you don't want glasses even though you only wear your contacts a couple times a week and you mostly wear your glasses?" And this was said in a total shitbag tone of voice, implying that I'm lying about something? No ma'am, don't need the glasses because I have two pairs... and I'm not a child. I can keep a pair of glasses safe even with near- daily wear. Imagine that. At this point she got a bit huffy and quiet. Good. You're lucky I was in a good mood.... dont get pissy with me when you fail on the upsell. Now on to Maria, who fitted the step daughter for her glasses. Luckily my husband dealt with her. She tried to upsell on the lenses, as they always do, and when declined she tried again, claiming it'll help her see better. Um, no. Then she said, "Well, you'll get what you want." in a less than professional tone. This isn't our first time here. Every time - an upsell. And an attitude to follow. Give it a rest. read more

My second visit to another Visionworks. Same excellent results. Today's visit was due to a broken nose pad! Catherine promptly called the previous store to obtain the date of original purchase. Unfortunately, they were not under warranty. Made up a file and passed it onto the optometrist, Marie. She located the pair I had, albeit in a different color, transferred my lenses into them, adjusted them and sent me on my way. She also mentioned an upcoming promotion that would allow me to get spare pairs in case of any other mishap. I was in an out within a half hour. I couldn't be more thankful to these two women!! I was expecting problems. Boy, they proved me wrong. If only more employees were this beneficial to their customers. read more

Previously I visited Visionworks in Central Islip last summer for an eye exam and eyewear for myself. Today I visited Davis Visionworks for my daughter's first eye exam. When my 7 year old daughter's school recommended she have a comprehensive eye exam completed with a professional after failing her school vision test, I didn't know where to start. Luckily my daughter's Child Health Plus insurance covers her annual eye exam and a complete pair of glasses under $100. I made an appointment and received text notifications weekly which was very helpful. The staff was very kind and professional over the phone and in person. When we arrived we scored a parking spot out front at a meter. We were greeted by the front desk staff who had my daughter's file prepared and we completed initial information and met with Dr. Romain. Dr. Romain is actually the first African American eye doctor I've met with since wearing glasses at the age of 8. She was extremely kind towards my daughter and made her feel at ease for her first visit. She explained each part of the exam from the pressure machine, letter, color and depth test. I found her to be very thorough and knowledgeable. She did not over intimidate or try to force a glasses prescription on me. I will be returning for my daughter to have her eyes dilated and examined closer before deciding on a eyeglasses prescription. We took a look at the variety of glasses for children and there are a lot of modern styles and colors to choose from at great prices. My daughter really wants a pair of glasses now. Catherine explained to us what our insurance covers and was excellent all along the way. Great staff here ! read more

The staff is excellent here from the moment we walked in. We were attended too immediately. I will only be going to this vision works now and will recommend it to everyone I know. Much better then the one in Garden City and very efficient it took half the time it would take in the Garden City location. The staff went above and beyond!! read more

It's unfair to even give one star to this office. By the time I was even helped by a staff member they signed me up 10mins after my actual "tele health" appointment. They prompt me to sit and wait, just to come 5 mins later to tell me they canceled and I had to reschedule. There is no actual doctor to see you in person, and could not accommodate the fact that 10mins had passed. They also refused to give me the name of the doctor that was supposed to see me. Bad experience, horrible customer service. Better management in great need. read more

Took my boyfriend to go get an eye exam for contacts and loved it here. Catherine greeted us and was very warm and welcoming. My boyfriend met with Dr. Romain. she was very helpful and knowledgeable, and explained everything so clearly. The real star of the show, however, was Nancy! Nancy did my boyfriends contact lens training session. She explained everything really well and my boyfriend was able to pop his contacts in on the first try! Nancy was incredible and so patient with us. Can't wait to come back! read more

Worst place ever. I had an altercation with Valarie at the front desk, I had an appointment which was confirmed and when I got there she said I did not make an appointment and that I would have to wait until everyone was seen. I asked her how long would that be because I had already paid for 2 hour parking. The lady refused to answer my question and told me to leave her store. I asked her if she owned the store and she told me to get out. I spoke to management about her unprofessionalism. Valarie went into the computer and found my address and she and her family came to my home harassing me, they even came onto my FB page and harass me. Things got so bad that I feared for my life, I had to sell my home and moved. Staff should NOT have access to patient's home address. read more

After being a loyal customer for over 10 years I'm appalled at the Rude, Arrogant and Condescending treatment I received by Tamara F.. I brought in a pair of glasses that had broken that needed to either be replaced or repaired. While it's true they were out of warranty, as a courtesy this person in the store said "I'm the DM and the best I can do is sell you a new pair and give you 25% off." she gave me an a take it or leave it attitude, so I simply left the store. I had purchased approximately 10 pairs of glasses over the last two years and didn't appreciate her arrogance. I called their Corporate office and was promised a call back from one of their Customer Service Managers. Well that never happened. I guess they think they are the only store around that sells eye glasses. Guess what Visionworks, you're not and I for one will not shop there any longer. if anyone is in the market for new glasses do yourself a favor and shop at a more reputable operation. They are more like a factory than a local business that genuinely cares about their customers. read more

Made an appointment online, drove 20 minutes, and came in with all of my information. Person at front desk was not helpful at all and rude. They had old information, would not look up my current insurance and said I wasn't eligible for an exam. After calling my insurance provider who confirmed I had full benefits, the morning was wasted and needless to say I did not receive an exam. I would definitely not recommend this location. read more

The people are nice but there seems to be no gameplan for customer service. Can't get thru on the phone, and in person you'll wait a long time for simple (contact pickup) issues. This place needs better processes read more

Had a 1:15 appointment and was not taken until 2 :45, after 5 people who came in after me were taken, when I came home visionsworks had sent me an e-mail that I had changed my appointment to 2:45 . I never changed my appointment. The place was so disorganised that no one knew what was going on. so much for making an appointment Never again. The worst. Not one person said why this was so disorganised. No manager or anyone. If I could give is a minus strar I would. My time is not as important as their I guess. read more

We have been going to Davis Vision RVC for about 2 1/2 years now and we absolutely love the care we receive. I would like to especially thank Tymequa. Tymequa has helped my family since we starting going to Davis RVC and she is simply amazing; Tymequa has always gone above and beyond each visit. Thank you Tymequa and Davis RVC!!! read more

The service is exceptional. Everyone was so helpful and welcoming. They had my glasses ready so quickly. Highly recommend.

Came here to get new glasses and contacts for the first time. Everyone here helped me out so much in finding the best fit for me. I'm a student so my biggest concern was the price but all the staff here worked together to get me the best possible deal with discounts and insurance to pay the smallest bill possible between my contacts and glasses. Thank you all so much for helping me keep my wallet alive! I'll definitely come here for my future eye work read more

My husband and I walked in to a friendly environment at the front desk with Valerie. Then, in less than 5 minutes I saw Mr. Hewitt with my husband's glasses that had broken, but he said it wasn't repairable. So, my husband decided to get new glasses and when Claudia tried to pull up my insurance information, we found that JCP had to release it. All this was done promptly by Claudia. Then Joel helped my husband with his glasses. Lo and behold my husband bought 2 pair if glasses and they even accommodated us with the non fixable ones! All done in less than 30 minutes and no appointment! Love this place and HIGHLY recommend it!!!! read more

I have been going here for years along with my family and I have always been happy with them. Today, I stopped in with my husband and checked if they had any openings, they were unable to take us but Catherine at the desk helped us by checking eligibility and noted the glasses we were interested in for our next visit. I know this is a busy store but service is always great. Catherine is helpful and I also find Gene to be great in fitting and making sure we are happy with our glasses. Great employees that really give their best Thank you read more

RIP OFF I finally went to a different DV and realized my coverage was a lot better than what the Rockville centre DV stated. Will never go back to DV in Rockville Centre read more

This was my second time here and I must say they have the best/ friendliest staff I have every experienced . They make each visit a pleasure. I am not great at picking frames and the staff was happy to help and found the best pair for me. From the women at the front desk to the optometrist and everyone in between everyone was kind and made what can be a stressful experience very easy. read more

I was at Visionworks today and had a very mixed experience. The optometrist was very kind and was able to help me with all my needs. With that being said the woman who worked the front desk was incredibly rude. She flat out told me to "go elsewhere" when I mentioned I needed to feed the meter for my car. Will contemplate if I want to go back or take her advice and bring my business elsewhere. read more

This place is great, friendly staff, great doctor and once again I got a great pair of glasses.

I'm SO over this place. Every time I come here I always feel rushed! One time in particular, I arrived at about 3:30 on a Saturday (they close at 4 which I was aware of) and It took a while before someone greeted me because they were too busy counting cash and trying to close early. Now I get it we all have lives, but what about Customer Service???? Why should I feel like my service has to be half assed because you guys are ready to go home? So unprofessional. Then once we were helped the man was totally rushing through explaining different lenses, I just left. I My Dad also has had a bad experience here. He called to see if his glasses were ready to be picked up because sometimes they're done a lot earlier than the expected date. The woman on the phone says "Well its on your promissory note, right now we're kinda busy", LIKE WHAT???? so you're too busy to tend to a customer AFTER you've already received their money? This place is honestly just so unprofessional. My family will NO LONGER be giving them our time or money. We'll take our business elsewhere. read more

Staff are friendly and somewhat professional ( depending on who you get) easy to get an appointment, wait is not too long. However glasses are cheap and always break, not a wide range of options. They charge your insurance a ton of money for glasses that are not good quality. read more

I had an appointment few weeks ago. When I arrived I assume I could walk to the counter where the front desk was located. I was screamed at by two staff members to not come any closer and don't pass the desk that had the warning sign. Yes, I overlooked the sign which was my fault, but the tone in their voice was boisterous and It made me irate the whole time I was at the store. After taking my temperature the staff member poured numerous amount of hand sanitizer in my hands as if I could not do this myself. They made me feel like I had COVID 19 the way they screamed at me and gave me hand sanitizer. I later heard personal conversations. For example, one staff said she came in today to do a favor. The other staff that was helping me stated she had to leave at 6pm because she had an important appointment. Mind you it was 5:45 at this time and she was looking for my records in the computer still. At this point I felt they did not want to be there and I just wanted to get out the store. When my glasses was ready I did not receive a phone call I got an email instead. If I did not check my email I would have never known my glasses was ready. When I picked my glasses up the staff member ask me if I ever straighten my curly hair. I was thinking to myself where is this conversation going?! And she was the staff member that screamed at me at previous visit. I really did not want to converse with her I just wanted my glasses. Then the other staff member came with my glasses and told me she like my hair and wish her hair could have the same curl pattern as mines. I said thank you and left. I was not interested in making small talk because they were unprofessional the first time I went. Yes, I love my glasses but I will not be going back to this location in RVC because of staff. read more

Do yourself a favor and go elsewhere! The optometrist was nice, however I ordered glasses for my son and after close to two months I called wondering where the glasses were. When I called I just got the runaround. Spoke to a person at the desk who told me the glasses came over in a month ago!?! Really and you never called us?? I asked to speak to a manager because it's upsetting that no one called. The manager Gabby called back and said the automated system tried to call me. I told her it absolutely did not and I'm in sales and live by my phone. I even checked my phone and nothing. She told me it is the customers responsibility to call and find out if our glasses came in!?! What?!? I gave you over $200.00 and I should be calling to find out ?!? I COULDNT EVEN BELIEVE HER SAD ATTEMPT TO COVER THEIR MISTAKE!!!I I asked her isn't there a human being that would logically see that these glasses have not been picked up and try to make an actual call to the customer?!! She said no. OMG!! Needless to say I cancelled my order!! read more

I have insurance on my glasses and my dog chewed the one lense. My husbands glasses got chewed last month and they fixed his progressives without a hitch . My reading glasses she said where only for manufacture defect. I asked what if I stepped in them? She said, well it's a case by case instance . I said you keep changing your story . Then she told me they were from 2017 and I know that's incorrect . They are the only glasses I have and I told her that. She basically changed her story every way and I still left without glasses . I will never go there again. I will try another Davis Visionworks but i have never been so poorly treated! I told her I need glasses and she never even offered me what the special that was posted and I noticed the sale going on and posted as I left . Terrible .. she should not be a sale rep . read more

I had by far the worst experience here. There were 6 people working, none of which wanted to help- they continued to carry on in private conversation. After waiting an hour to simply ask how much it would cost to put lenses in a frame- I took my papers and left. I never got to ask my question or find out the answer. The workers were less than helpful and quite nasty. They also told me they were in network for my insurance and they started an authorization- they were out of network and I would have had to pay out of pocket. They tried to scam me. The next eye glass place I went to had to call and have them delete the authorization so I could get my glasses. SCAM ARTISTS. NEVER AGAIN. read more

The service at the RVC Visionworks is unmatched. I took my four year old to get his first pair of glasses this week, and although he was excited (as if he were getting a new toy), I was a little nervous about how this would go. The employees made the process seamless and made all of us feel very comfortable in the process. They encouraged my son, joked with him, and complimented him so that this unfamiliar process became very pleasant for all of us. Plus, his glasses were ready before the estimated date! Highly recommend! read more

I just got excellent care. It was very smooth. I got an eye exam and new glasses. Thanks.

Always have a good experience when I go there. Everyone is very helpful, Especially the contact girl Nancy. She is very professional and is a wonderful teacher when it comes to how to place and remove contacts. I highly recommend going to this store for your eye care. read more