Regarding Diamond Kitchen & Bath Cabinets; if you plan on using this company, get everything in writing or at the very least and or better yet, record the entire conversation, every single time you have a conversation with anyone related to this company. They are not true to their word and if there is an issue they will blame the customer. Example, after I order my cabinets and fully stated I needed four heavy duty file cabinets, the designer ordered 4 regular deep drawers....then when my files would not fit, he blamed me for having an odd size files ...you know the ones, regular standard files that have been around for over one hundred years....hmmmm, They finally had to order larger drawer fronts and disassemble the original three drawer cabinets into two 2 drawer cabinets....I'll never know what the 3 drawer cabinets cost, they never gave me a breakdown of the cabinets. I say enter this company at your own risk. I fully expect this review will be deleted, by this company. read more

Randy Smith was super helpful, very knowledgeable and help my husband and I through the massive kitchen remodel. He was patient and made the process fun! We spent more than we thought, however the end product was worth it and so beautiful!! You cannot go wrong with Randy. The professional that came to do install, Greg Phillips, was wonderful. He is a wizard and so hard working. He aims to please. All good news! Maria & Steve Jaimes read more

Recently made a purchase from them for cabinets and regret choosing them. The cabinet fronts came a different color than the rest of the cabinets and though yes they got me new fronts from the manufacture, they will not replace them. This is clearly a company who does not back up the workmanship of their supplier. They have now made their manufactures problem my problem. I would avoid buying your cabinets from Diamond Kitchen and Bath unless you want the same headaches I'm going through with them. read more

I had a really good experience with Diamond Kitchen. I was oriented to the process of designing my small kitchen island from Randy. He was very attentive to my preferences and helped me with picking a granite for my countertop, which he also helped waive some of the fee. He came to take measurements the very first day I went into the store. The whole process was fairly quick, and the installation went off without a hitch. The man who actually completed the installation was friendly, professional, worked efficiently, and I felt safe having him in my home. I highly recommend Diamond Kitchen, and would definitely work with them again in the future. read more

Diamond Kitchen and Bath is a very professional, customer focused company . My sales person was Josh who left before my cabinets arrived but his patience and detail was outstanding. Colton was the installer and he was kind and a pleasure to have in my home . His attention to detail was outstanding and he takes pride in his work . I highly recommend Diamond Kitchen and Bath . read more

Did a great job with installing the delayed cabinets. Fantastic job

Colton Swann did an absolute beautiful job installing the cabinets. Molding and quality of finish work exceeded my expectation. Cabinet quality is good and he made sure I was completely satisfied. He noticed a missing shelf and gave me no grief when I asked if a door could be replaced because of a chip. Measurements were all accurate. I was nervous paying balance in full before install was complete but feel much better. Countertop company called to measure day after install with 3 week estimated finish. Read all the fine print and dates- I missed the 3 wk countertop delay. Price vs Quality is fair. My sales guy was great- very thorough. I would definitely buy from Diamond again! read more

Our kitchen cabinets were installed today. They are gorgeous. Our installer was Colton Swan. He was prompt, professional, polite and did a great job. This is the second kitchen that we have used Diamond Kitchen for and we are just as happy the second time around as we were the first time. read more

As a small design/build contractor, I had a satisfactory experience with this location...granted, I brought in measurements and drawings as I had designed the new layout myself. The price was right and my customer is thrilled with the product. Good low-cost, in-stock cabinet line - Glenwood Beech. I was able to pick up everything I needed from the warehouse near downtown Phx. I installed the cabinets, Diamond K&B installed the laminate countertops, which was done well. I will likely do business with them again. read more

I walked in before they were closing. The gentleman that served me was more than happy to set up a complete quote for me and even designed what my kitchen would look like. They also sell granite and quartz countertops there. There were many other customers in the store so I imagine they are a very busy place. read more

They never finished the job! I paid for the project in full when I ordered the cabinets. Then I waited and waited. When the cabinets came they were unloaded into my house reclassly. Some received damages that have never been addressed. The installer placed some crooked, the countertops were left dirty, and they never came back to do any repairs, touch-ups or trim. Nor will they return my calls or emails. What should have been a 3 day job start to finish had more than one person arrived for the install and worked for more than 4 hours has now strung on for months. We paid a lot of money for a very sub par product. ​ read more

First of all I was designing my entire galley kitchen and I was being my own General Contractor, which I had no experience but I knew what I wanted. i had an overall good experience with Diamond. I had a few other quotes and cabinet options from other places. So, Diamond had a fair price for the cabinet that I desired. I was able to get the cabinets, sink and faucet at Diamond which helped me not running around to other places. I think the only fault with Diamond was that I was working with a salesman with not a lot of experience and also (my fault) not paying attention to details. When, the cabinets were installed, I realized I lost 2 small silverware drawers when I chose stock/large drawers for pots and pans. Also, I chose very large washer and dryer and there were 2 original cabinets above my old washer and dryer. The new washing machine lid when lifted was so high, I would not be able to open the lid due to low cabinets. I had to order a smaller door and then the installers had to customize the cabinet. It worked out but cost my more money for door and more time to install waiting for the door. All I am saying is (PAY ATTENTION TO DETAILS). So, once the cabinets were installed completely. The Icing on the Cake was Jedd Stephenson, The manager that oversees the installers. He is Excellent. He worked out all the flaws and small issues with the cabinets from the original installer. He came up with an excellent option for losing my silverware drawers. The drawer was cut down and a small pull out drawer was installed, Yea, my silverware drawer issue was resolved. I highly recommend Jedd. Overall, he followed up with me and came through for me with all my requests. Susan read more

I was remodeling a rental property I own and went to Diamond Kitchen and Bath. Randy Smith was my salesperson and he was great to work with. He had my budget in mind and didn't try to oversell. He came up with a great design that maximized the small space I had to work with. The contractors were all great, from the demo to the install. They came back quickly to address some repairs from the punch list and fixed everything. I highly recommend Diamond Kitchen and Bath. read more

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Very poor quality. I trusted RICH at the Bell Road Store . Big mistake. The cabinets might work in an RV just dont get water on them. Totally disapointed.r. If you want more info on the place go next door and ask the salon owners !!! I was a customer of DKandB. Next time I will go anywhere else. YOU Dont Want Theese cabinets. My home smells like a camper. Please shop around. . read more

First a little about me. Whenever I buy something, or get a service, I always shop around, get multiple offers/quotes, and ask for discounts/sales. This place was recommended by a good friend. We worked with Logan. He set us up with a game plan and a layout for our kitchen. (we were working with a completely empty kitchen because we did demo on everything. Started from scratch). He came up with some very nice suggestions that was both in the budget and looked amazing. He said regardless of we go through his company or someone else, he would help us out. That was amazing. The prices were better than all other places we looked at, (cabinets, counter tops, install) and the service was great! This place was not the cheapest, however for the quality, it was by far the cheapest. We could have bought some crappy cabinets and only saved a little money. Overall Quality- great Price-great Sales person (Logan) -great Options-large selection Time frame for ordering- average time to order and install. I will add pictures once I finish the floors. The entire kitchen is complete though. read more

This cabinet company has provided us with an estimate. We're saving for it but in the meantime I recommended Diamond Cabinets to a client. The clients demo of their old cabinets & their installation of the new cabinets & quartz countertops were well priced and a perfect job. Diamond Cabinets was super clean, friendly and professional. I look forward to getting ours done. read more

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Walked in with all of my questions for my master bathroom remodel. I talked to mike and he was extremely informative and helpful. Every question I asked he had a direct answer. I wanted a vanity for my bathroom and a counter top. He gave me my options without trying to upsell me or anything. Great service!!!! read more

Buyer beware, nice showroom, sales people help you with your design, if you decide to use their service, they give you a timeline on when the work will be installed and you will be required to leave a 50% deposit and when your cabinets are delivered you have to pay the balance in full, this is where the problem begin, you will have to become the general contractor and call to make sure the work is getting done, because if you don't call it doesn't get done and if there are back ordered items it takes months to finish the project and when you call to complain, you're told you are on the list and they received all your money so there is nothing you can do so beware read more

I have a hard time giving Diamond any sort of good review with the way the whole process has unfolded. Mike was my sales person who was very helpful in designing my kitchen and getting my order placed. We knew the lead time would be about 10-12 weeks which was fine with our timeline. After completing the demolition on our own we noticed a change that needed to be made to the order and Mike was able to accommodate. This extended the timeline an entire month which was frustrating but it is what it is. I was getting a much needed update to my kitchen after all. Then about 5 weeks prior to install I had a conversation with Mike where I was told he would follow up with me. Crickets. About two weeks later I called back asking for help and was told Mike retired, which by all means is good for him. However, it's hard to understand how a business wouldn't have a sales person reach out as a courtesy to tell you they are retiring and handing the project off to someone else. After some run around I finally got ahold of someone and it was time to go over final payment. I got the payment set up and had follow up questions communicated in an email to a character named Bill and he did not respond even after follow up. Delivery guys show up and don't know how to process the payment through the method I chose and was given the sign off on. So the delivery guys (who were by all means pleasant and understanding guys) had to stand around wait for the accounting department to scramble to send me a final invoice and sign off on in a timely matter. Our character Bill finally gave me a call and gave no apology as to why he blew my emails off and gave no apology for the time that he had wasted by doing so. Next was the installation which was probably the only easy and pleasant part of the experience. Our installer Kevin was incredible at his craft and handled Diamond's measurement issues with grace and was by all means a wonderful person to have in my home. Now, exactly two weeks later, I have tracks to the pull out garbage cabinet that have completely fallen out and countertops that are still two weeks away. The best part of it is, the fix that'll likely take no more than an hour, is scheduled to occur 3-5 weeks from now. It's hard to not even have a completed kitchen and already be experiencing issues with the cabinets that I paid quite a pretty penny for. The excuse of a back log due to COVID is quite a lame one in my opinion as we are close to three years removed from said pandemic. At this point I'm questioning whether my cabinets are going to outlast this COVID backlog that has become a canned excuse by most businesses. In short, if you are looking for decent customer service, quick communication return, and most of all quality product, I would look elsewhere from Diamond. read more

This is just a review of their terrible customer service. I emailed the company with a description of the job, estimated linear feet of the countertops, and the laminate brand, color, and product number. No reply. So I called the next day, and he seemed very annoyed and too busy to deal with me. I began by telling him the retro laminate I have chosen is special order, and he was condescending to me, and kept interrupting, as if he didn't want to deal with it. When I asked if he could give me an estimate on this particular laminate, he told me, "I need you to do some work for me. You need to measure the countertops and email those measurements to me before I can give you an estimate." I was very taken aback--I'm not the contractor!!! And I began asking him questions, because my kitchen is NOT standard (plus I want to change the layout of the peninsula and need a professional's advice, and one corner has funky hexagonal walls!), and he was in such a rush and kept repeating "just measure it", that I just ended the call and hung up. Clearly he didn't need my business. read more

Joey was wonderful. He came in and installed the remaining cabinets. He made it easy and had a great personality. Give him a raise.

JUST AWFUL!!!! Bill the salesman was fine but when it came to install the installer spent all day trying to install just some bottom cabinets. Then when that was done wrong I was given the runaround when the escalation manager can come out without even a phone call from the manager. All communication was through the salesman and I am still sitting here waiting for them to come back out and the install was 4 days ago. I would not use this company as it does not seem the work to be performed or the customer is important to them as it is to get the sale. read more

I contacted Monte Lang directly for assistance is completing a couple of custom counter tops and sinks for our community center. He came out, looked at what we needed and took very precise measurements. Since the available left no room for error, it's was critical the tops were exact. We got them back from the fabricator and they looked even better than described! We chose a Formica laminate and instead of piecing together back splashes they were all molded so no seems! We chose to install them ourselves to save and they slid right in with little to no modifications. It took more effort to get the old ones out, than installing the new ones. We've gotten many positive comments from staff and clients already. Now we're getting ready to get an estimate on our kitchen remodel, because we were so pleased with the service and quality! read more

We love our new bathroom cabinets! The quality, beauty and functionality are all excellent. Service has been fantastic throughout, beginning with Randy in the showroom, the installation team, then the final wrap up finishes with Junior. Junior expertly took care of several trim items, including working with a challenge in part of our existing flooring. We highly recommend Diamond Kitchen & Bath and thank their amazing employees who worked with us! read more

We had Diamond Kitchen and Bath install a small bar area for us and everything was great! Randy Smith was excellent at walking us through the design phase, and handling all the scheduling. Our install was quick and did a great job. One of our doors and he noticed and ordered us a new one without us even having to ask! read more

Have been sourcing all our Kitchen & Vanity cabinets from Diamond Kitchen for a while now. The quality is great & so are the prices. They have never given any reason to complain...Micah, the customer service rep is an amazing person and always ready to assist and help with anything that you need! Would highly recommend using them for your any of your next projects!! read more

I have never been so turned off by a retail outlet in my life. James started out by throwing big numbers at me before he even knew the size of my kitchen and what I wanted. It was if I wasn't taken seriously as a customer. I guess if you come from "got rock" family this is the store for you! If you are the average hard working American then take your business some place else. Also never ever talk dirty about another place of business and James just slammed "The Yard" stating they don't offer installation. First off they do offer installation and second I'm not stuck with more granite than I need. The Yard does cut to order and they have a way better selection of granite or marble than this store. So maybe James you need to fine tune your customer service skills because you just lost a sale. read more

Walked into the North Phoenix store and was fortunate in being served by Randy Smith, the manager! His many years of experience coupled with his calm, understanding nature led us through several design refinements (over multiple visits) as to exactly what was feasible and cost effective in coming up with the kitchen of our dreams! I can't thank him enough.... read more

great service. We came back after about 5 years from our original cabinets and they were able to match out new ones and get them installed faster than they initially told us. Really reasonably priced and will recommend to myself when I need it and also to any friends or family read more

I have had an excellent experience dealing with Diamond Kitchen, and most especially with their salesman Logan Peterson. He has been so helpful in coordinating the delivery and install of my kitchen cabinets! I ran into several delays during the renovation of my property, and he was able change the dates for me so that things went more smoothly. He was courteous and friendly, and I couldn't be happier with my cabinets. They look great, and I would most definitely recommend both Logan Peterson and Diamond Kitchen for your cabinets! read more

This company wasted 8 weeks of my time. They said they ordered the kitchen cabinets when they did not. I ask for my money back. They agreed. 3 plus weeks later and still no refund....They suck! read more

BUYER BEWARE!!!! I am a seasoned cabinet purchaser as I rehab homes all over the valley. This is THE WORST STORE FOR Customer Service and cabinet design. My mother had decided to remodel her kitchen so without thinking twice I referred her to a Diamond Kitchen and Bath. She picked out her cabinets got a quote and scheduled a measure of the cabinets in her home. Bill came to the home measured, DID NOT EXPLAIN that he switched a 36" inch sink base to a 33" inch making two options, one to cut out a portion of the sink base to allow a normal size sink or get a smaller sink. Since she signed off (because remember they are the experts and she is 74 years old) Randy the so called manager on a high horse will defend his employee for not making this mistake and he definitely told and explained that to her (FALSE! And how do you know what the convo was with two people without consulting your employee?) Secondly Bill failed to have the sponge tip out on a sink base. After 5 phone calls and ZERO call backs I have finally had to escalate this issue to Kenny J which is supposedly a district manager with no phone number to give out. This is a horrible experience for someone who spent over $10k on cabinets along with myself who has ordered at least a dozen set of cabinets from Diamond Kitchen and Bath. Trust me on this go see Travis at the 43rd Ave and Grand location. It's worth the drive for people who will actually care that they get your order correct! To update my Review from yesterday I will give Diamond 5 out of 5 stars but the Tatum and thunderbird location is lucky to have 3/5. Kenny J the district manager called me right away after calling the corporate office and he made everything g right. I explained that customer service at this store was poor and I likely would not come back to it but will continue to use Diamond Kitchen and Bath for my remodels. Thank you Kenny J for restoring my faith in a great company I will continue to use Travis! read more

Had a full kitchen cabinet designed and installed by Diamond. They made sure everything was right and sent a couple of cabinets back to be remade. Logan was attentive and patient during the design process and personally made sure everything was correct and we were happy. I highly recommend using Diamond. read more

We contracted with Mike Johnson at Diamond Kitchen for kitchen cabinets/granite in March 2021 at the Tatum/Thunderbird branch with several thousand dollar deposit. We were told by Mike it would be 10-12 weeks until installation. Emptied kitchen end of May in preparation. Contacted Mike end of May and he said the cabinets had never been ordered because he had not charged us enough in the first payment. After giving more thousands we were told the cabinets would not be here until Oct 19th (we ordered in March!) Our kitchen remained empty. We got our cabinets Oct 19th without drawers, molding and other missing pieces. However we had to pay in full or the delivery people would not leave what they had. Mike Johnson has been no help in telling us when we might receive our missing pieces. The tear out crew, Cornell and his team, were great as was the installer on what we received. i Do Not recommend Mike Johnson or Diamond for these reasons. read more

My experience with this company has been a very frustrating one! I found them online with all the great 5 star reviews. I had to look for new cabinets due to a water flood from a burst pipe in my kitchen. This is all new to me and I expect the experienced company to be guiding and telling me details about the cabinets I am ordering. Upon delivery of my cabinets there was damaged pieces. And the toe kit (which I have no idea about) was never even ordered. They did work with me to get them replaced. Mind you this process started in March and it is now the end of May. The toe kit finally arrived and one of the new skins that came to replace the damaged original skins was also damaged with a large gauge at eye level. Very poor quality control from their cabinet supplier. Also the cabinets ended up all being smaller inside once they got installed and a lot of space in my kitchen was wasted the way the cabinets were built and not extended all the way to my walls. Lots of lost storage room compared to my old cabinets that I wasn't expecting. Now I have to store kitchen items in my garage. They didn't inform me that certain shelves were 1/2 shelves for the bottom cabinets. When I found out I was stunned and ask why they didn't tell me about this. I was able to get full shelves but, they would cost more. I need as much storage room as possible in my smaller home. They do not give you all the information needed and being new to this buying of cabinets I had no idea what I am suppose to ask or be aware of. I have to say their installer, Cameron, did a great job at putting in the cabinets. Very even and great at detail! He was very nice to work with. When the replacement skins came and the toe kit, the next installer did a terrible job with the trim work. It's a joke, so unprofessionally done. The top piece was attached angled with a large open gap between the cabinet and trim. Now I have to go and complain and get that fixed. The one new skin also had a gauged area( looked like termites ate the wood) at eye level and he's trying to get me to accept this after I pay thousands of dollars for new cabinets. Excuses were damage with being delivered, natural knot in the wood, the next piece may also have issues as it's natural wood. Now they are telling me 6 more weeks to get a new skin and finish installing!!! Do some quality control and maybe you wouldn't have to return over and over to the customer. All I want is my kitchen finished. Stop bringing me damaged goods! And send me an installer that knows how to do trim work. Please. read more

Ken(Kenny) was our salesperson.(location @4100N Grand Ave) WORST company/ salesperson we ever did business with. Would promise the moon, lie, used bait & switch tactics etc. Paid $7,500 down & was told cabinets, granite counter tops would be installed in 6 weeks. This started late FEB, finally done end of JUNE .Cabinets are not near the quality as promised ! Was notified in early MAY ,balance had to be paid in full, before cabinets unloaded from truck. I refused ! (we had paid for them to be installed also, plus granite counter tops would no be delivered for 2 more weeks. Several cabinets damaged, mirrors chipped, one cabinet had wrong doors, one cabinet missing from shipment, etc. NEVER do business with this company ! read more

Will was my salesman, and it was the worst experience of my life. I understand there will be "snags", however there were way too many snags. It was the worse customer service I have ever received, and actually I am still waiting for resolution on some things. I started this process in April, and am still not done. I will never recommend this store to anyone. read more

If I could give ZERO stars or negative STARS (like they owed me stars) I would! I've never been so blatantly ignored in a store in the United States before! I went in to this store around 4:30pm on a Thursday for the first time to see what they had to offer. I found them online so, I wasn't sure what to expect. There was a man working/ talking with a couple at one of the desk/ counters and a woman working/ talking to two other men. No other customers besides us were in the store. No one greeted us so I took a look around with my two kids (4 year old and 2 year old). The woman walked by us and headed to a back office. She wasn't done with the other two men. Okay. We continued to walk around and look until someone was available to help us. While the woman (short dark hair, slim and older with glasses) was in the back, one of the men she was helping smiled at us and commented on how cute my kids were. The woman came back out and finished up with the two men. She started putting things away and walked passed us again without a word. Still no other customers, besides us in the store. No "hi", no "have you been helped?", no "I'll be right with you". Nothing. We lingered a bit longer waiting to be helped. Still nothing. So we left the store. I guess you don't need anymore customers. read more

I highly recommend Diamond Kitchen and Bath for all your cabinetry needs. Ask for Logan Peterson! He was absolutely amazing assisting us with the process. He understood what we needed and was able to deliver everything we asked for- quality product, lead time, budget!! He far exceeded our expectations with his impeccable customer service skills, vast knowledge, follow up and quick response. read more

I bought both cabinets and countertops from DK&B at the end of January 2018. The install of the cabinets went smooth, the gentleman that installed them was very professional. That said, the install of the granite was not so great - the granite was incorrectly cut for the sink. Took another week to get the rest of the granite installed and, yes, the granite also looks great. However, the appliances are still sitting in my dining and living rooms and still no faucets installed for the sink so I have to use the bathroom sink to wash dishes. I was told the whole process would take about 5 weeks, instead it has taken almost 3 months. This is my first remodel and it scares me to think about another project, such as my bathrooms. Very frustrating. read more