1. Diamond Kitchen & Bath

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Glendale, AZ

Diamond Kitchen & Bath

3.1 (47 reviews)
Closed • Closed
Updated 2 months ago

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Services - Diamond Kitchen & Bath

Custom cabinet construction

Pre-made cabinet installation

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I've waited a couple days since the interaction so that this isn't done out of anger. I called Diamond Kitchen and Bath (who provided and installed our kitchen cupboards) and spoke to James to see if they would fix a couple cupboard doors that have come loose and are hanging crooked. I explained they were installed a year or two ago. He explained the warranty may have expired. It was quite a feat to find my account. He finally found it and said they were installed late 2021 and to send him pictures. I sent the pictures next day to the email James provided. He emailed me back and said, "Received. I will turn in a service ticket. It generally takes 8-12 weeks to reach out to you. There is a possibility it could be sooner." I responded, "Wow. Two to Three months to get doors that Diamond Kitchen installed, tightened?" To which he responded, "Unfortunately, yes, that is the standard lead time for our service department. I would like to mention that we are doing this as a courtesy as your service warranty has expired from the original installations date." I responded "Thank you, James. I'm not looking for free service. I will happily pay the going rate. As I told you, we tried to tighten them ourselves, but those hinges are tricky--tightening one messes with another. At this point, I will find a handyman to service these. Appreciate your time." Alone, this is just poor customer service. No big deal. But this company has failed us several times. They hung the wrong door on one set of cabinets and one cupboard door was missing for at least a month. When I called for updates they were snarky and unpleasant. I'm attaching photos of my cabinet doors that would probably fall off before "six to eight weeks" of service. Customer service is everything. Especially when there is a $20,000 investment.

Sharon M.

The worst craftmenship ever. I bought cabinets for my kitchen and bathroom. After less than a year later, I started seeing chips on the bathroom cabinets. Then I started seeing how easy it was to see the lower cabinets getting chipped by just cleaning the floors. I ordered the same material so my contractor could frame the bathroom mirror to match the cabinets. The mirror was actually the first time I started seeing paint chips. I took the mirror to two different paint stores to see if they could match the paint color. I was told by both stores that the reason for chipping is because they didn't prime the cabinets first. They do not follow up after the installation because they don't care...they already got paid. I'm disappointed in myself for trusting them. Please think twice before using this company, especially if you want another color besides the original wood.

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9 years ago

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7 years ago

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9 years ago

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Gary Z.

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9 years ago

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9 years ago

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8 years ago

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8 years ago

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Review Highlights - Diamond Kitchen & Bath

“Greg, our sales contact through the whole process and Junior, who provides after installation service have been great to work with.”

Mentioned in 6 reviews

Read more highlights

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Diamond Kitchen & Bath - kitchenandbath - Updated October 2026

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